I have to admit that I'm new to the bike work, I was having trouble with my bikes suspension. I've been owning it for about 6-8 months, bought it preowned because I wanted to see if it's something I wanted to invest more into it. Ryan in service department checked my bike out and gave me free advice on how certain components worked. The issue was as simple as refilling the suspension with air. He did it at NO COST! read more

I brought my MTB in for a brake bleed service. The shop crew at Summit performed a thorough inspection and job. They were able to save me some money when I initially thought I would be replacing parts that were over 15 years old. All it took was their expertise and experience along with some elbow grease to bring some components back to life. I'm grateful for their work! read more

Summit Bicycles - My bike after TLC from Summit! - Bikes Near Me - Los Gatos, California

Popped in the other day to "checkout" the new Trek Checkout. Their representative Pancho was very knowledgeable about the new bike and even showed me some Easter eggs I didn't read online. I purchased my new Trek Checkout through him with the matching Topo bag and couldn't be happier. If you're in the market for a Trek Checkout I highly recommend it. read more

Disappointing experience all around. I took my mountain bike in to get the cassette replaced, chain replaced, pedals replaced, and brakes bled. I was told a 1 week turnaround time. A week later I called and was told they would have to call me back later in the day. No return phone call. Called again the next day. Was told that the 9-ring Shimano cassette that they had transferred to LG from another store only had 8 rings. So they had to order another one and it would take 5 days to get it. Not sure when it was discovered there was a missing ring (and how this happened to begin with) but nobody told me about it until a week after they had my bike. Had I known, I might have just had them use a 12 ring cassette instead. So then 5 days later rolls around, I call to ask whether bike is ready, and the person I talked to said the mechanic was taking his lunch. I told them OK no problem just text me once they knew if and when bike was ready. 2 hours went by with no response so I called again. Bike was ready they said. When I went to pick up the bike, I talked to the manager about the subpar communication throughout the work. He flashed me an angry look and said, "What do you want me to do about it?" Really?! Well, apologies are common sense and also free. So there's that. Also...when I got home, I realized that the pedals hadn't been replaced. I looked at the work order and realized the pedals weren't on it. I suppose I should've double checked the w/o when I dropped off the bike, but...I clearly articulated that I wanted new pedals when I dropped off the bike. I picked out the set I wanted with the service person, and they put them aside with the chain I picked out. So this should've triggered the service folks to reach out about the pedals. I'll chalk that up to partially my fault, but good customer service also involves careful listening. I doubt I'll be back to this location (LG), or any other Summit for that matter. read more

Had my fox38 serviced by Summit bike (Ford) Received it back but making noise. I took the bike back, but Ford was on vacation. I had to have Fox rebuild fork due to faulty servicing by this location... Owner would not refund the charge. I had to a claim with my credit card company. I WON the dispute...Do trust this bike shop with your bike or your life...!!! read more

I like to support local businesses and Summit Bikes does not disappoint in the extra service, care and help they provide and all with extremely competitive pricing. I would not hesitate to recommend this shop for any of your biking needs. read more

The customer service I received from both Ryan and Pancho was outstanding. I would definitely recommend this shop for a new bike purchase. After a long search, I had narrowed the choice of a new bike down to a Trek Domane or Specialized Roubaix. In my initial visit to the Los Gatos shop, Ryan spent a lot of time listening to my needs and wants in a new bike. He explained all of my options and made recommendations based on my specific situation, without pushing or giving a hard sell. The shop honored a 10% discount code which sealed the deal and brought the price lower than any other LBS could offer for either a Domane or a Roubaix. When I went back to finalize the purchase, Pancho spent an hour patiently answering my newbie questions and explaining to me all of details I would now need to know about the new bike. This included the tools I would need, parts and accessories I could add, and insights and advice on future upgrades (power meters, carbon wheels, wider tires). I was new to a number of features on the bike (electric shifting, tubeless tires, disc brakes) and Pancho explained all of these without being condescending in light of my inexperience. The shipment was delayed (not the fault of the shop) and both Ryan and Pancho were professional and apologetic in their communication with me, despite my obvious disappointment with the delay. The bike was assembled as soon as it arrived at the shop, and they proactively coordinated the pickup date and time with me. The bike was ready when promised, and I was out the door and on my way. read more

Worth the trek (pun intended)! I was in search of the Trek Emonda 7 SL and this shop was the only place that had it in stock in my size. Not wanting to wait a year due to the bike shortage, I called and spoke with Colin who put the bike on hold for me with a $1,000 deposit. The trip to Los Gatos from Los Angeles was a tad far (500+ miles) but we lined it up with another task so it worked out perfectly. The shop is located in a cute little village area so upon arrival, we parked on the street and walked to an adorable cafe to grab a bite before heading in. When we arrived at the shop, the door was closed and we briefly waited outside from someone to let us in due to Covid-19 safety protocols. Once inside, we were greeted and promptly assisted. I took the bike for a test ride, loved it and purchased it. The shop had a great selection of bicycles, bicycle equipment, clothing, shoes, accessories, etc. and everything was well organized. Customer service was wonderful. Colin and 2 young teenagers primarily assisted us. But everyone was so friendly and helpful. A big thank you to them esp the teens. I love seeing hardworking youths. Bottom line, this is a wonderful bike shop! read more

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I brought my road bike into Summit Bicycles after it had been stored in a shed for years, exposed to mice, dirt, and was simply neglected. They reassured me they could revive it and did a drive train cleaning, tune up, rewrapped the bars, and adjusted the wheels for a very reasonable price with a very quick turnaround. I am thrilled to say it rode the best of all the bikes in our group for a week long road ride of about 375 km. I am so grateful to the Summit Bicycles team, especially Ryan Villanueva and Jose Mendoza. Thank you all for your quality work and giving me such an epic ride!! read more

Darcy was great! I started riding during the pandemic like many people and kept riding once the world opened up. It was time I upgraded my bike since put some miles on my pandemic bike. Darcy was patient with all my questions and extremely knowledgeable about bikes. You can tell how passionate he was about bikes and there was no pressure at all while I made my decision. Would gladly buy my next bike from Darcy! read more

Great selection and awesome service. Ethan was very positive and provided great service. I tried a few different bikes out for around the town riding. I settled for what I've named Tanya the Townie. Ethan happy added a few accessories and gave it a good once over. read more

Summit Bicycles - Tanya the Townie - Bikes Near Me - Los Gatos, California

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Excellent service and fast turnaround on my mountain bike. I dropped it off one day and it was ready the next

Had a flat after school. Kind gentleman helped me find the tube for my bike and installed it for me. Best bike store yet!

I always like shopping at Summit. The staff is friendly and knowledgeable. Our family has purchased a number of bikes from here and it has always been a great experience. read more

Good advice on issues and resolution. No issue too small or complex. They also spotted a major issue I hadn't seen when I took it in for flat tire. read more

Is 0 stars possible? That's the star rating I'd give this place. I came into this shop and picked up a $400 dollar shoe and was first told "that's a really stiff shoe", ok? I told the owner I wanted to try it out, and then he said "you know it's a $400 shoe right". Again, ok? I tell him my size, he comes back with a different shoe, hands it to me and walks away. No customer service whatsoever. Maybe this shop is really successful where they can afford to be demeaning and then not give any customer service. I headed to Scott's Valley Cycle Sport and dropped $1000 on shoes, cleats, carbon bars, and a stem. Since apparently this bike shop is fine without my business. Keep your "$400" shoe. Btw did I forget to mention, this was the owner? I'll never step foot in this place again. Don't judge a book by its cover or whatever biased lenses you had on. Also I'll be checking back, if this post is removed. I'll just add it again. Nice day! Ps, Ian instead of going around, apologizing and sometimes even minimizing by commenting on those unsatisfied customers, why don't you learn to run a business properly. Your efforts by commenting look pathetic. People don't want excuses, they need solutions. read more

Great Great Great service! When researching bike shops for an upcoming bike build I came across Summit Bicycles Los Gatos. Right from the start upon calling the shop I spoke with Chris. He was very helpful (and patient) in answering my questions, educating me on the process, cost and timeframe for the build. As the build was going to be quite involved (as well as being in a pandemic) he anticipated potential roadblocks and delays in part orders which worked out beautifully. I must say, throughout the 2 months worth of planning, their customer service and guidance never wavered. They were just as helpful as day one. Finally the day came to put it all together. After a day and a half the bike was ready and I couldn't be happier! The shop also has a great selection of products. All employees were friendly and easy going. Pandemic and all, they recognized the county mandate for wearing masks. They promoted social distancing as well, prioritizing health and customer safety which was reassuring. Kudos to Chris and the team at Summit for not only surpassing my expectations but also for doing it with poise and professionalism. I will not be going anywhere else! Thanks! read more

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Chris, Colin and the team helped get me into a new bike even during the SIP and COVID-19. The team was great on the phone and getting a bike ordered, including answering technical and logistics questions. Then when the bike came in, they have a relatively easy process (a little que) for a one on one with a specialist, including setting up, fitting the bike and walking through some key details. Check out and I was riding all weekend. Thanks! Happy to have awesome local shops like this in the community with the customer service and expertise too! read more

Summit Bicycles - Calero Reservoir Loop. - Bikes Near Me - Los Gatos, California

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Well, I wanted to like Summit bikes but after 2 terrible experiences I've come to conclude that this bike shop no longer deserves my business and hard earned money. The first time I signed up to do some brake work (bleeding & installing new brake pads) was one of a few horrible experience. After I dropped my bike off, I was called and told my bike was ready for pick-up. Well it wasn't. The rear brakes were not working as before. When I got home, I noticed that the front brakes didn't have the new pads on them, that I had given them to install. After I called them again, they admitted that they threw out my back brakes (brand new) and replaced them with the ones I had given them, to install on my front wheel. Keep in mind, I live 40 minutes away from this place , they wouldn't refund me over the phone. I had to come into the store for a refund. So there goes another 40 minutes there and 40 minutes back. I went there again on 7/7/21 to purchase a shirt, and as I was crossing the street on my bike to the Sumit store, I noticed too many people on the sidewalk, so to avoid them I went in the opposite direction bike lane to avoid 20-30 feet of sidewalk. As I was on the bike lane, one of their employees was in their truck (the truck had a windshield cover to protect from the sun so he clearly should have looked before opening his door) and as I approached their truck, they opened it and I slammed into their door. The employee was in a white Ford Raptor or F150 truck parked out front of the store. Instead of asking if I was ok he was more worried about his stupid truck, I ended up banging up my hands pretty bad. No apologies or nothing from the employee. Pancho, you really need to get your stores aligned man, this is horrible customer service. I'll make sure to let my 150 bike contacts of this horrible incident so they never come to Sumit bikes. Will be posting on all FB bike groups too. read more

Summit is a great bike shop! Blew a couple of spokes on my MTB and needed it repaired quickly. It is a Holiday week and they were quite backed up. Promised me the bike on Friday, delivered on Tuesday. Great Friendly crew and I highly recommend them. read more

Had to give a shout out to Chris who came through for me on an unusual repair. Because of a recent foot surgery I have been using a knee scooter which had a tire that began leaking air. I ordered a replacement tube thinking it would be an easy fix to replace it. It wasn't. After working to get the tire off for a good hour and puncturing the leaking tube I needed to get the tire fixed or I wasn't going to be able to get around. I called Summit and talked to Chris, explained my curious situation and asked if they might have the tools to get the scooter tire off and fixed. He said to bring it by and he would take a look. My husband took the scooter in and although it was difficult, Chris was able to get the little 9" sucker off, replaced the tube and topped off the other tires. You saved the day and kept me rolling! If I ever find myself looking for a bike, I will be headed to Summit! read more

Summit Bicycles - Bikes Near Me - Los Gatos, California

I'd avoid this place, especially if you decide to order your bike ahead of time online. Their online team is a total cluster, none of their reps can help you manage your order and their story changes depending on what day and who you speak to. The instore team (in this case LG) was helpful albeit not totally kind. Not sure if this place is understaffed / have over worked employees but overall leaves a lot to be desired for customer service. I'd try mikes bikes or another local shop first before going here, wish I could have taken back my experience and definitely avoiding them moving forward. read more

This place is a real scam.im 14 years old I walk in to the store,I go to the workers and say my tires are flat and my brakes are not tightened and I would like you to fix it.he runs up the total is 300 dollars! I didn't know what to do but they were all peer pressuring me to buy it, and I needed to buy but I didn't have that much money left I saw a helmet with a price tag of 55 dollars but when he charged me 125 and i confronted the guy and said it says this helmet price tag is 55 dollars he looked really nervous and didn't say anything and j just told him to take it out it's to expensive .2 months later i came back I was with my dad and the bike had the same problems as it did the last time, I told my dad to come with me because I needed his truck this time when they ran me up it only costed 150 dollars. And today i just realized I've been scammed and wrote this review if your under aged don't go here alone they were take advantage of you and charge you double the people there are really mean never going back. read more

Hey, Steve. Just a quick update to mention that I bought my new bike elsewhere, for a lot less, and with a lot more feel-good, thanks to your narcissistic reply to my review. Hasta. Geof read more

I purchased a Santa Cruz Hightower LT S built & had it shipped to me; although the transaction process was a bit challenging at times ,my overall experience was very positive. I want to thank Colin and Pancho for their good customer service. It's been raining non-stop here in CT, can't wait for things to dry up a bit so I can start enjoying this awesome bike! I highly recommend Summit cycles for all your cycling needs, they have great prices and stand behind what they sell. read more

Summit Bicycles - Bikes Near Me - Los Gatos, California

Took my YetiSB150 to Summit LG and with the Pandemic, Chris was always in communication with me through emails. Jose Mendez fixed my Yeti and this bike shop did an amazing job. read more

Summit Bicycles - Yeti SB150 Turq XO1 - Bikes Near Me - Los Gatos, California

Absolute worst experience with service of all the bike shops I have been to. I was prepping for a bike packing trip and wanted to take my bike through their Road Bike overhaul, a $300 service that is supposed to include ultrasonic drivetrain cleaning . I dropped it off on a Saturday expecting it back on Wednesday as I was leaving for the trip on Thursday. I paid for a chain, new bar tape and shifter hoods. On Tuesday evening, they give me a call saying that they cannot get the bike ready by Wednesday, but they were considerate enough to offer another bike, which I turned down and I borrowed another bike for my trip from a friend. The following Tuesday, a week later, I was told the bike is still not ready and they would waive the charges. Two days later the bike was ready and when I went to pick it up, I paid for half of it as I didn't want to get the labor done for free. When I took delivery of the bike, I noticed that the drivetrain was as dirty as when I dropped it off and pointed it out that apparently no work had been done on the bike. They then decided to keep the bike for another day and got the work done. I took the bike and did two rides on it, one a short 30 miler and another a full century, when the cables stretched and the shifting on the front derailleur got wonky. I expected this and dropped off the bike for a derailleur adjustment as well as a bottom bracket creak. Two days later , when I pick up the bike, the shifting is as bad as it was with no evidence of any work done. I mention it to the mechanic and he makes a few adjustments but the shifting isn't as crisp as expected. I was asked if I wanted to leave the bike behind but at this point decided it was too much trouble than it was worth to go back and forth with this shop! read more

Our family has been shopping at Summit Bicycles for the past several years and we have always had a positive experience. They have a great selection of bikes, from kids bikes, to road bikes, to mountain bikes. The staff is helpful and very knowledgeable. The mechanics do great work and they keep our bikes tuned up and good to go. They always get our bikes in and out quickly so we can get back to riding. Their newer shop in Los Gatos, Summit Outfitters, is a great one stop shop for hitches and bike racks. We've gotten both of our bike racks there and they placed a hitch on my minivan. So nice to get it all done at once! If you are looking for a full service bike and bike accessories shop, look no further. Summit is where it's at. read more

Worst shopping experience ever. I made an online purchase. I was giving a ship by date at purchase, only 1 item of the 3 arrived on time and had a tracking number. Other items arrives randomly and separately about 7 days late with no tracking numbers or email communications. Customer service is rude and unprofessional. Managers are hard to reach. Most importantly please read their return policy. If you buy something on sale, or with a discount code, you can no longer return it. What?! They don't let you know that when you are buying online. You will need find that small and almost hidden button on the bottom of the page that says return policy to find out. I buy things on sale from other places and I have never been denied return because I bought something on sale, unless i was clearly warned before purchase. read more

I don't normally give review of a place unless I had a really bad experience. Well I did:( and here it goes... I live in San Mateo and recently went to the summit bicycle shop in Burlingame to look for a gravel bike. I was interested in the Cervelo Aspero but they didn't have it in my size. They told me that their Los Gatos location had a few in my size. So the next day I drove down there for a test ride. I went in and was greeted immediately by a staff. He was very friendly and helpful. So I took the Cervelo out for a spin so far so good. When I returned, another guy in the shop approached me and appeared to be very annoyed. He had saw me through their shop window that I rode over the grass across the street. I explained that I wanted to test the bike out on some rougher surfaces just to get a feel. After all it is a gravel bike right? :) Well at the end he wanted to charge me $100 because the tires got dirt on them and they'd need to replace them. Right then I thought that was absolutely absurd. I was out for no more than 20 minutes and stayed on pavement for the most part. I was so pissed and just left. I don't know if this place gives any customer service training at all or I just happened to bump into a lunatic. Either way, their manager really needs to look into this. I've test ridden many bikes at countless bike shops, never had anything like this happened to me. It was pure harassment! I was in such genuine interest to purchase the bike from them and now I feel like they don't deserve my business and should just buy it from someone else. read more

If I could give this place zero stars I would. I walked in looking for help picking out a free-ride kit... shoes, helmet, pedals, shorts, pads, etc... and stood there for half an hour trying to get some assistance. Three younger guys were just walking circles while the manager (I'm assuming) was telling another customer how awesome he is and how he has 30 years of experience. I asked one of the younger guys for help and he just told me he was busy and walked off. On my way out I told the manager I was looking for help and couldn't get any so I would be going to sports basement instead... he just shrugged and said "ok" and went back to his conversation... this place sucks and has awful and rude customer service. What's funny is that I was also hoping to place a pre-order on a $6k bike...which will now be going elsewhere read more

I've bought 4 bikes from Summit Bikes in Los Gatos. Colin has treated me and my wife excellently. He's knowledgeable, dependable, friendly and runs a good shop. The COVID restrictions have made it crazy this year, but Summit appears to be doing things safely and as expediently as possible. They also have a great selection of bikes! Usually a Trek dealer will carry a full line of Treks and maybe one other cheaper brand where they can up-sell you to a better Trek. Somehow, Summit has Trek, Santa Cruz, Evil, Yeti, Pivot, Open -- there are some really nice bikes there! Highly recommend checking them out. read more

Brought in a wheel to change a flat. I went home & put the wheel on my bike. Big time wobble & out of true. I brought my wheel to a different shop. They said the tire was not seated properly. I would not trust these clowns to do any repairs. No QC & my wheel came back worse than when I brought it in. 0 stars. read more

I visited them last year and purchased a bike, the size wasn't available so they asked me if I was ok to wait 6 months for shipping. They insisted I go with a larger size to avoid wait time. I did not have a problem waiting as long as I get the right size, since purpose was to ride long distance comfortably. So I paid the whole amount and decided to wait for the bike to be delivered on expected time after 6 months. I started following up 1 month before the due date of delivery to remind and ensure if I will get my bike on expected time, to which they confirmed it was due to be delivered as expected on time. As soon as it approached the due date when I followed up they informed it was sold and un-available again :(   That to me is quite odd because they already sold it to me and gave the due date for shipping then how was it sold again to someone else? Why don't they have a reservation/hold system to avoid selling the same bike twice? I was v disappointed. I wish I was at-least informed but nothing it was only after I followed up did I find out about this. They gave full refund but it is a bummer because I am back to square one and if I had known this outcome I would have put my time and effort on getting a bike in those 6 months period from where I actually had a hope! Another question is if this size has such a huge demand why can't they manufacture enough? It is never available online only option is to visit store and go through the waiting drama which has no guarantee of delivery! read more

I was looking into getting a new mtn. Bike. I've been demoing a few bikes with Summit and I must say this store is by far the top notch. All staff had a great positive attitude and knowledgeable about riding bikes. Check out and check in was smooth. Go the extra mile to go to this store. Best experience at Summit so far read more

Summit Bicycles - Bikes Near Me - Los Gatos, California

Sometimes customer service doesn't start when you walk into a store, it actually starts with a phone call or email. Back in September, I was looking for a Pivot Les in extra small or small, so I was calling and/or emailing several dealers listed on the Pivot website to see if I can sit on one for fit. According to the geometry and size chart, I should be an XS, but wanted to make sure (side note: Pivot actually has a traveling demo fleet, but it didn't include the Les). I've gone down this road before and shopping for a XS or S bike for someone like me who stands at 5"1 is definitely difficult. At any rate, I just wanted to thank Colin for quick responses to my emails. You can certainly tell he is very knowledgeable about all things bicycle related and really cares about his customers. In fact, several weeks had passed from our original emails when he reached out to tell me he was getting an XS Pivot Les in the shop. I'm so impressed he remembered! Thank you again for the superb customer service! read more

A well maintained trek rental made for an excellent trip to Braille Flow. The guys at Summit we're all helpful and love their bikes. I'll be back! Looking forward to getting on the Evil read more

Summit Bicycles - Bikes Near Me - Los Gatos, California

Summit Los Gatos just did a fantastic repair job on my MTB. I thought it was simple but it turned into something very difficult, too complicated to explain here. Summit spent a lot of time and effort working on it and never gave up. In the end I had the great outcome I had hoped for at the onset. Summit had been my bike shop before, and with this experience they really cemented it. read more

I stopped by while I was on a ride to see if they could tell me if a friend's bike was repairable. It is about 8 or 9 years old bike and has an elastomer piece in the rear triangle that had deteriorated. I had a few photos and a model but not much more info and to top it off the bike is in LA. Darcy looked at the photos and suggested they take it to a shop near them, however I explained they were not bike people and I was just trying to tell them if it was possible to get the bike part needed from Trek. Darcy went above and beyond by calling Trek directly and sending them the photos I had, from them they were able to id the part and say that it can be ordered. He followed up with this info to me in an email and said they could order it if I wanted too. I would recommend going into their shop and checking out all of the great bikes they have and feel confident they will take care of you now and in the future!! read more

I am new to mountain bicycling. I walked to the store because I was just in the area. I entered the store and I met Dan. He instantly became my friend. He explained to me everything I need to know about mountain bicycling. He has personal experience and loves his job. He made me feel comfortable to buy a top of the line Santa Cruze. Thank you Dan for being so friendly and knowledgeable. read more