Remote assistance was quick & effective. The technician was knowledgeable and cared about…read moreresponding appropriately to our request and concerns.

Great guys! They did a fantastic job on my daughter's bike. Everything done quickly and as…read morepromised. Thank you MBR for the great work!

I called in to got bikes and inquired on if they can fix e-bikes with electrical issues…read more I believe the guys name was James. He let me know that is is something he could fix and that he was familiar with the issue. I let him know that we've tested the battery and the issue was with the controller. He let me know that it would be $150 + parts. This guy had my bike for 3.5 weeks before I heard anything from him. When I did hear from him, he let me know that he did not have any luck when contacting the manufacturer on their website and that I needed to pick my bike up immediately or he'd be charging me $25 a day in Storrage fees. I let him know that I need more of a heads up to pick THE BIKE up before he begins charging me $25 a day and I inquired on what website he was attempting to contact for THE BIKE. Apparently this guy had been contacting the wrong website the entire time. I gave him the correct site to contact and he said he'd get back to me. I heard back from him a couple days later again with him, threatening Storrage fees if I didn't come pick it up. He was extremely rude, still charged me $150 for nothing, and charged me $50 because it took me two days to come get the bike. This guy is extremely rude and disrespectful and over charges for his own negligence.

I Like Bike Bought…read morea bike off some dude on OfferUp and ofc he swore it was in great shape and ready to roll. Well, obviously, used bike salesman are just as trustworthy as used car salesmen but I digress. Both tires had holes in them and wouldn't hold air, and that's just what we knew of, so I decided we needed to find a good reliable bike shop for these and future repairs, so we turned to Yelp to aid us in our quest. They responded right away with some quotes and just said to drop it off at any time. The fact that they're a short ten-minute drive from our place doesn't hurt, either. Dropped it off for two tube replacements and a basic tuneup, during the course of which they found a shifter was out of sorts and needed replacement. It took about three business days (they have a lot of work and it's a one man show) but the owner is very nice and keeps you up to date with the repair via text, including having you approve any new repairs, as well as the cost. As long as you don't need it tomorrow then I highly recommend "Got Bikes?" for all your bike repair needs.

I brought in my Velotric e-bike with a rear puncture and they were able to look at it right away on…read morea Sunday. As other reviews mentioned, it's a small shop, but that meant I could chat with the technician while he worked and he could offer me various options. He replaced the rear inner tube and added a liner and sealant, plus added sealant to the front tire (I would've had him add a liner to the front tire, too, but he only had one in the right size). I'd never had the bike serviced since I bought it online 6 months ago, so he checked and tightened various loose connections. He showed me some basic maintenance procedures like how to lubricate the chain (easy when you know how, but as a biking n00b, I appreciated the lesson). If I need work done in the future, I'll be a happy repeat customer.

This place is pretty awesome. The place has a ton of bikes and boards everywhere. It can be a bit…read moreof a tight squeeze going in here especially if its crowded. They do have plenty of options in terms of parts. They also have some other accessories as well like phone cases. There were only two staff member. Because of the tighter space, it can be a bit difficult to see where the line to get help is and where people are just browsing. The staff here is not bad. They were really helpful to my friend who needed a piece removed off his bike. They were kind enough to give it a try even though it was going to be a tough piece to remove. They were able to do it and the staff was kind to not charge but we paid something for the help. Overall the place can feel a bit cluttered but they do a have a lot of bike options. The staff is kind but the layout does make it harder to know if you are in line or the person in front is just browsing.

Bob did such an awesome job working on my bike after my race out at sea otter I realize my tires…read moreneeded to be swapped out for new ones(tubeless and sealant & installation ) I found the shop nearby and I messaged him and he was able to do it . He kept me in the loop with other things that the bike needed to repair on, and he did the work on it as well. I can say when I took the bike to him the bike was super dirty. I think he went beyond and even washed the bike unless I'm crazy and didn't notice it but Bob if you're reading this, thank you so much for the work and cleaning the bike as well. Definitely would recommend the shop.! quick service and great customer service

Great experience Very helpful…read more Definitely recommend E-bikes welcome Fair pricing Lots of feedback and tips

I took my bicycle to Bicycle Express thinking I needed a new front tire. Eric quickly identified…read morethe issue and let me know I only needed a new tube, so the repair cost much less than I expected. They also cleaned up my rusty, greasy chain, and the bike looks great now. I've definitely found my go-to bike shop--highly recommend this place!

I had crashed by bike when commuting up to the city for work, where I bent my handlebars and…read moredestroyed the mount to the gear shifter on the back wheel. The bike was in really bad shape. Going to Bicycle Express was an amazing experience from very knowledgable owners who were happy to fix up my bike, and really were as price conscious to a normal buyer compared to going somewhere like REI, who'd charge out the wazoo for labor costs. Interestingly enough, on a wednesday afternoon in downtown San Jose area, there are very very few bike shops open or even in the area. I'm happy that Bicycle express has great hours and is a solid shop!

Purchased our Treks 10+ years ago and Summit and its Staff have always made my visit's, servicing…read moreand occasional window shopping feel just right! Zero pressure, knowledgeable, friendly staff. When I went in today. I needed to service my bike after year's of not riding. I'm recovering from a number of leg and lower body injuries and have not been able to ride for a couple of years. I dropped them off and took a look around since it's been awhile. I saw this E-bike with a passenger carrier for two small or one adult and thought I could convert it to carry my large 50+ pound dog. While looking around, two very young children walked up and said "that's a cool bike" I replied "Yes it is", "did you show it to your Dad?"..... They ran over grabbed their dad and made him take them for a test ride! That was, great to see! That was an awesome bike, I hope they convinced their Dad to get it! As usual, excellent service and all around advice for my on road and off road ridding adventures!

If you want to love your bike again, bring it here. I was ready to pay 3-4x what they charged to…read moreconvert my cable brakes to hydraulic. They clearly know what they're doing and were able to improvise, source the right parts, and handle custom work when issues arose. I feel so much safer taking my kids out for a bike ride now. I have so much gratitude to the team.

My daughter needed help fixing her cruiser and James was very helpful and informative. Two thumbs…read moreup‼ Thanks, James!

Great guys, down to earth. The service techs know how to work on high-end gear. I've been amateur…read moreracing for over 10 years and want my bike set up a certain way. These guys get that and always provide me with something new to try/experiment with, so I always learn something when I leave there.

QUICK, FRIENDLY, & AFFORDABLE BIKE REPAIRS I stopped by the…read moreSan Jose Bike Clinic yesterday after struggling to put my bike chain back on while replacing my inner tube. No matter what I did, I just couldn't get it right. So I walked down first to check if they were open and explained my issue. The volunteers were super friendly and told me to bring my bike in since they had time to help. FAST & EXPERT SERVICE As soon as I carried my bike in, Chris got to work immediately. While he was fixing it up, another gentleman (I didn't catch his name!) struck up a conversation with me and shared some great bike trail recommendations after I told him about my not-so-great experience at Guadalupe Trail. He even handed me a map of the local bike trails which was super helpful! HELPFUL TIPS & COMMUNITY VIBES It took Chris less than 10 minutes to fix my bike, and afterward, he took the time to explain what went wrong and how to prevent it from happening again. Both he and the other volunteer gave me great maintenance tips so I could handle similar issues in the future. I also mentioned that my husband is looking for a bike and they let me know they have a solid selection of donated bikes available for purchase. Definitely bringing him back to check them out! VOLUNTEER-RUN & DONATION-BASED One of the best things about this clinic? It's completely volunteer-run and operates on donations! For the quick repair, expert advice, and overall amazing service, I only paid $10 - such a steal. I'm beyond grateful that a place like this exists in San Jose. TLDR Super knowledgeable, kind, and helpful volunteers who fixed my bike fast and gave me great biking tips. If you need bike repairs, maintenance advice, or even a secondhand bike, this place is a hidden gem. Support them if you can!

Bike got fixed and everyone was extremely kind and helpful. I would recommend this place to anyone…read morewith bike issues or simply wanting to learn more about bikes.

The staff are super duper friendly, helpful, and knowledgeable! I came to get supplies to fix a…read moreruptured inner tube. Never done it before and they helped me with all the supplies I needed. They were also very helpful when I needed to do a return. The store is full of all the bike supplies you'd need. Would definitely come back with any more bike needs.

Quick repair I was in and out in 15 minutes as a walk in. Serious bike repair shop, not a lot of…read moreflair