I took up cycling last yr and Edi is God's gift. I ll just…read moretext him. I ll drop off, and I puck up as easy as that. Very experienced, friendly and sincere. Highly recommended.

My son recently got an e-bike and noticed some issues with the brakes. We did a quick Yelp search…read moreand found Ed, we sent him a message in the late evening and he quickly responded first thing in the morning offering same day appointments. He ended up doing a full tune-up and educated us what he did to the bike and on the ongoing maintenance needed. He finished the bike same day and even dropped it off. Amazing service and value, could not recommend him more. We will definitely be returning for further services.

My go to for when I need to do technical stuff that I can't do myself. The staff here is very nice…read moreand always does the job perfectly. Ive taken my bike to big box stores one but will never do it again.

Back at biking after over 20 years away! Got some expert help narrowing things down on a gravel…read morebike from Tyler. Found the perfect fit for me (hint: wasn't the size specialized indicated on their site!!) and for my budget range. Got some honest feedback about what shoes and accessories were necessary and what were not. Then got a professional bike fitting (and re-fit after I messed up my seat adjustment) from fit guru Jake. Really nice guy. Cycling ain't cheap but if you're looking for an honest interaction, expert input, and superb customer service look no further than this place.

I bought my beach cruiser from Hyland about 14 years ago so this review is a little late. They…read morepopped up in my "rate your experience" section on yelp because I had recently done a search to see if they were still in business. I'm in the market to buy another bike and my experience with them was great so I wanted to give them my business again. It's so nice to walk into a store and speak with people who understand what good customer service is. It's not just about greeting someone with a smile. It's having the knowledge and experience to answer customer questions, listen to what it is they're looking for and then make recommendations based on the customer's needs. Obviously the team at Hyland left a good impression on me 14 years ago. I'm looking to buy an electric trike now and I'm hopeful that they can help me out or at least point me in the right direction. Now, obviously things can change in 14 years, but Hyland's been around for a long time and that alone is a testament at least to me about the quality of their business. So if you're looking for a bike, definitely go check them out.

Bike Ward…read more Family-owned local bike shop that's been in business since 1963, and at this current larger location since 1989. I was in the market for some accessories for my son's bike and instead of taking the lazy way and ordering from Unca Jeff, I decided to do the right thing and support a local cyclery. And I'm glad I did. The Good: *Small private lot *Very convenient location if you live in Willow Glen or Cambrian. *Open seven days a week *Staff is super helpful and not pushy *Sell bikes and accessories, as well as bike maintenance and repairs. *I accidently bought the wrong type of rear bike rack** and I had already opened it and tried (unsuccessfully) to install it. I took it back along with the bike thinking I'd have to eat the cost of the rack since I'd already opened it, but they were more than happy to order me the correct one. Now that's customer service!! *Trade bikes for store credit *EXACT SAME PRICES AS AMAZON ON ACCESSORIES. I know that's hard to believe, but I checked, cuz you know... I'm a cheap-ass and am always curious, but yeah. The Meh: *No street parking on Meridian, but you can on nearby Blackford Ln. The Ugly: *Parking lot is a little tight, especially if you have a long vehicle and a hitch with bikes on it. Conclusion: Great little family bike shop with fantastic customer service. Highly recommended. **Be sure you know what kind of rear brakes your bike has either drum or disc when buying mountable accessories.

Remote assistance was quick & effective. The technician was knowledgeable and cared about…read moreresponding appropriately to our request and concerns.

Excellent efficient great customer service .Will hire again if needed .prices are greatread more

For the first time, we decided to rent ski clothes instead of buying and we couldn't have been…read morehappier. It was very cost effective and IMO it works incredibly well for families with growing children. We were going in a last minute trip and I was able to find everything I needed for a very reasonable renting price and just needed to spend a few minutes inside the store. Staff was super helpful guiding me through the process. This is my favorite Sports Basement location. Highly recommend!

"Best Footwear Experience--Ask for Steve!"…read more I've been to countless running and shoe stores over the years, but my experience at the Campbell Sports Basement was on an entirely different level. If you are looking for new shoes, do yourself a favor and find Steve in the footwear department. His knowledge is genuinely unmatched. He didn't just point me to the newest or most expensive model; he took the time to understand the mechanics of my feet and explain the nuances of every shoe we discussed. He even had me running down the aisles in various pairs to ensure the fit and feel were perfect. It was easily the best customer service I've ever had, better than some shoe speciality shop! To top it off, I found out about their "Love Your Purchase" return policy. It's a total game-changer--knowing I can actually test these out and bring them back if they don't work for my feet gives me so much peace of mind. Between Steve's expertise and the store's return policy, I won't be going anywhere else for my gear.

I called in to got bikes and inquired on if they can fix e-bikes with electrical issues…read more I believe the guys name was James. He let me know that is is something he could fix and that he was familiar with the issue. I let him know that we've tested the battery and the issue was with the controller. He let me know that it would be $150 + parts. This guy had my bike for 3.5 weeks before I heard anything from him. When I did hear from him, he let me know that he did not have any luck when contacting the manufacturer on their website and that I needed to pick my bike up immediately or he'd be charging me $25 a day in Storrage fees. I let him know that I need more of a heads up to pick THE BIKE up before he begins charging me $25 a day and I inquired on what website he was attempting to contact for THE BIKE. Apparently this guy had been contacting the wrong website the entire time. I gave him the correct site to contact and he said he'd get back to me. I heard back from him a couple days later again with him, threatening Storrage fees if I didn't come pick it up. He was extremely rude, still charged me $150 for nothing, and charged me $50 because it took me two days to come get the bike. This guy is extremely rude and disrespectful and over charges for his own negligence.

I Like Bike Bought…read morea bike off some dude on OfferUp and ofc he swore it was in great shape and ready to roll. Well, obviously, used bike salesman are just as trustworthy as used car salesmen but I digress. Both tires had holes in them and wouldn't hold air, and that's just what we knew of, so I decided we needed to find a good reliable bike shop for these and future repairs, so we turned to Yelp to aid us in our quest. They responded right away with some quotes and just said to drop it off at any time. The fact that they're a short ten-minute drive from our place doesn't hurt, either. Dropped it off for two tube replacements and a basic tuneup, during the course of which they found a shifter was out of sorts and needed replacement. It took about three business days (they have a lot of work and it's a one man show) but the owner is very nice and keeps you up to date with the repair via text, including having you approve any new repairs, as well as the cost. As long as you don't need it tomorrow then I highly recommend "Got Bikes?" for all your bike repair needs.

I took my bicycle to Bicycle Express thinking I needed a new front tire. Eric quickly identified…read morethe issue and let me know I only needed a new tube, so the repair cost much less than I expected. They also cleaned up my rusty, greasy chain, and the bike looks great now. I've definitely found my go-to bike shop--highly recommend this place!

went in to get my breaks serviced, said it would take 1 hour and ended up waiting for 2 hours and…read more30 minuets. They started working on my bike an hour after I had already been their since they were just talking and not doing their job correctly highly suggest to not go.

My daughter needed help fixing her cruiser and James was very helpful and informative. Two thumbs…read moreup‼ Thanks, James!

Great guys, down to earth. The service techs know how to work on high-end gear. I've been amateur…read moreracing for over 10 years and want my bike set up a certain way. These guys get that and always provide me with something new to try/experiment with, so I always learn something when I leave there.

Lars is the man! Jericho, Dylan, Scott are so knowledgeable. Nowhere else that I would trust with…read moremy mountain bike specific needs!

Disappointed with management's attitude, despite good staff…read more My grandfather brought his bike here for a flat tire repair for the third time today. Our register employee, Wilson, was very nice and initially gave him a discount on the service. However, the SERVICE MANAGER, DYLAN, stepped in and completely reversed the discount. Dylan's excuse for charging the full $80 was that it isn't a mountain bike and they are a "performance shop"--a weak and dismissive justification to use on a returning senior customer. While employees like Wilson are great, management's lack of flexibility and poor attitude toward a loyal customer means we will be taking our business elsewhere.

The selection of shoes was excellent and I easily found qualified help as well as shoes 30 percent…read moreoff. The sales associate had immediate knowledge like if the item was waterproof and they proactively added nice socks which made the shoes work. Otherwise they did not fit. I also liked that he gave me a nice pro briefing on gators which are another snow solution if you have high or low shoes. A second sales guy made sure the shoes had the right discount tag. I was ignored for an hour a different store the day prior. It was nice to have regular service again! This restored my faith in good customer service.

Nice big and open parking lot. Apparently there's construction going on one side of the parking lot…read moreand I heard houses are getting put up, but I'm not too sure. Nevertheless, this particular REI has a really big location as well as a discount store in a smaller building, that's just about 20 feet away from their actual store. They always have a great selection of camping/hiking and outdoor equipment! I've bought some great hiking shoes here that were waterproof and currently just got a great jacket that is very lightweight and incredibly warm or at least keeps the wind off of me when I hike. Some things are little overpriced but within inflation everything seems to be expensive so whatever. That's why I always like checking there secondhand items first and then coming to the actual store. Great idea!