Since moving to Santa Cruz, Spokesman is my go-to bike shop! Sales and Service are outstanding!read more

I'm just furious. I bought a $2500 e-bike from them a few months ago, went to change out the…read morepedals, and I find the RH pedal won't come off no matter how long of a wrench I use. Yes, I know it is RH threads, I've been changing pedals since before 1975. They effectively made my bike unrideable.

Absolutely worth the drive over the hill! ‍…read more Driving to Bicycle Trip in Santa Cruz was 100% worth it! After a terrible experience buying my first e-bike at a shop in Santa Clara, walking into Bicycle Trip was such a breath of fresh air. From the moment we arrived, the staff was friendly, welcoming, attentive, and incredibly knowledgeable. They helped us find the perfect e-bike and an electric bike rack , and we felt supported every step of the way. We were so impressed that we even came back to purchase a lock because we completely trusted their recommendations. Their customer rewards points program is another huge bonus--it's a fantastic way to save money! If you're looking for exceptional customer service, honest advice, and a team that genuinely cares about their customers, I can't recommend Bicycle Trip in Santa Cruz enough! We'll definitely be back!

I was really disappointed with my experience. I made an appointment a week in advance for a…read moresoftware update on my e-bike because that was the earliest opening available. I dropped my bike off on Tuesday as instructed and returned Thursday evening to pick it up, only to find out they hadn't even touched it. I completely understand that shops can get busy, but if you know you're unable to get to a scheduled appointment, a phone call or text to let the customer know would have been appreciated. Instead, I made two unnecessary trips and was left without my bike for two days for nothing. Before leaving, I spoke with management, and while they apologized, the explanation was simply that they got busy. Unfortunately, that wasn't the level of customer service I was expecting after waiting a week for an appointment. I hope they improve their scheduling and communication because those two things make a big difference in the overall customer experience.

I had such a great experience at this bike shop! Such amazing customer service, and the bike repair…read moreguys really know what they are doing. They have given me excellent advice and saved me a ton of money. Super honest, highly recommended!

this might be good to know Colon some bike shops will not take any electric bikes such as getting…read moreshot a BS a.k.a. another bike shop. Totally understandable but a center has a slightly better plan and that they will accept bikes that are electric just you have to take the battery out of it before you leave it with them. Too many problems with lithium ion batteries, exploding you know? We live in a very mountain bike, happy town here and one of the places that will fix your bike after you wreck it by bombing down Wilder through postboxes and Engleman's loop is a center cycling. They are often backlogged because people wreck the ride and drop them off here. In my experience as of summer 2025 it was about a 10 day wait to get the bike back but my repairs for damaged brakes was under $100 and that seemed reasonable. We also have a sister store over near Ni Marks, which is another great bicycling area the demonstration Forest.

I've known Mike for 40 years - a super guy that has always been an enthusiast for everything that…read morecombines motors and outdoors. He and Anthony took the time to help us select the right eBikes and then customize them to meet our unique use cases (I needed special equipment to accomodate a physical disability). For us, it was worth the drive to Santa Cruz and we won't go anywhere else.

Everyone at Current e-bikes is so helpful, really made my first e bike purchase so pleasurable!…read more They went thru all the bike models features, promotions on the manufacturers site that they match. Also offer free tune ups for the lifetime of the bike you purchase from them! Special thanks to all the staff that helped me out. The brand I bought had a free accessory promotion going on and there was an issue that was preventing me from being able to get the free accessory. Mike the owner stepped in and reached out to the brand and followed up with the both of us until I had confirmation of receiving my new free accessory! There are lots of bike shops in the Santa Cruz area to choose from. If you value variety, knowledgeable staff, great price points, incredible service then Current E-bikes takes the win for all!

Fantastic customer service. I should have called to double check they had an item I was looking…read morefor. It wasn't on their inventory sheet but they actually searched high and low to double check and in the end found what I needed. I appreciate their friendly help and recommend them.

It's a great Bike Shop if you plan on working on your bike immediately after you have them work on…read moreit. Terrible customer service and mechanics. I've had them working on my bike a handful of times here and I end up having to fix they work they are incapable of completing almost every time. Ever since their mechanic Connor left this place become an absolute letdown. Way too much attitude coming from their lead mechanic. I don't know what their deal is, but it's not worth your time. I highly suggest you go to Speed Shop in Aptos or Bicycle Trip on Soquel.

Want a mountain bike that rides like a Cadillac?…read more And I don't mean like a big boat I mean like a smooth well tuned machine. The bikes cost a pretty penny, but once you ride it you realize why. I'm a life long believer in their products would never change to anyone else after riding theirs. Their main headquarters is fun just to see the birthplace of the greatest bike in the US, but not tons to do there but still worth payinga visit if you're a fan of Santa Cruz bikes. I'll give you all sorts of fun stickers and they have great merch there..

Since having 4 Santa Cuz bikes over the years, it's pretty cool to visit their huge showroom. You…read morecan demo bikes around the store property and down to the trails. Customer service, extremely friendly and super knowledgeable. You pay a hefty price for the bikes and it's clear they're capable to fix anything.

We stopped by for coffee and saw this shop afterwards. We decided to peek in because the kids have…read morebeen wanting new bikes. For an avid bicycling family, this shop has many high end bikes to choose from. They even had Specialty and Woom bicycles in kid sizes. The staff left us alone to explore their shop and admire the bikes before asking if we needed help. They also had clothes and a nice selection of sunglasses. Unfortunately, for the style I liked, they only had the demo left. They offered to ask their other store or order one, but I wouldn't be able to come back for awhile, so I had to sadly decline.

Dan and the crew are the best. We did a full day of e-MTB…read morein the area, and they set us up for a great day of fun.

My classic Schwinn beach cruiser needed some love after spending a couple of years in the garage…read more Called around, and this place was open on a Monday and offered to do an inspection same day. When I arrived, they helped me unload my bike, which required some tetris-ing to get out the backseat of my compact SUV. Was a bit intimidated when I walked in, since most of the bikes were higher end mountain bikes, or e-bikes. However, Jake at the service desk, was extremely professional, likeable, and treated my old girl like she was just as important as the other bikes in the shop. They even helped me load the bike back into my car. Highly recommend them for their excellent customer service, reasonable prices, and product knowledge. Will definitely be back!

Brought my wife's crusier into Santa Cruz Cycle Sport to get her caliper brakes adjusted. I tried…read morefor several hours to adjust and just couldn't get it... Figured take it to the experts!!! The technicians tried several things (wheel trueing, new cables, etc.) and was able to get the front brake to work but just couldn't get the back brake to work properly. They returned the bike, apologized for not being able to get the bike fixed to their standards and charged me ZERO for their efforts. What a great bunch of folks who stand by their work and their standards and are honest and caring about their customers. Even though the bike is only 1/2 fixed, it's way better than before! Great experience and highly recommend.