Store was fire but man's in the back where the shoes are is a walking L who hired this dude like seriously horrible customer service lmao

I don't know who the guy was that I spoke to on the phone, but he was very rude. I called to ask a question, and before I even finished talking, he hung up on me. Please train your employees to have manners and be polite. read more

Sign said "lunch break back in 30." We just waited around for more than 30 minutes and no one ever returned. The holiday season is probably not a good time to understaff your store. I'd guess 10 other ppl walked up to the door and walked away empty handed. read more

This place will be my go-to in purchasing cleats! I usually get free cleats from my national team, but I've worn them out hella quick and am in need of a new pair when I'm not training with them. The staff here are friendly & young yet have first-hand knowledge of which cleats are best for different field positions from their experience. Found that quite helpful when selecting cleats to try on. I purchased a pair of X speed portal Messi cleats last week, broke them in last night and they're 10/10. They were on sale for about $70 less on the Adidas website however this store had a sleek all-black color that I looooved & that's not sold @ Adidas online. To me it's worth the extra $$ plus my size was in stock so no worries about wait time thru shipping. Will definitely be coming back again. read more

We've had the same experience over and over for the past 5+ years: Staff who couldn't care less about helping customers, can't find ordered jerseys, or are just too busy trying to be being cool and talking to each other. They seldom make any effort at all. One guy was even quite rude once. We don't expect or need star treatment, but just normal decency and helpfulness would be nice. Three of us play soccer in our family, but we will be going elsewhere from now on. There really is nothing special about this store, so there is no need to have to endure the staff's 'who cares'-attitude. Shipments are also often late. read more

The atmosphere and support is amazing we drive from south san jose just to come here, amazing customer service which makes the drive worth it. read more

Went in and there was four teenagers working. I asked about certain item and before finishing he interrupted me! I even told him to let me finish! What kind of service is this. Disrespectful! I was there for 20 minutes and ignored. Went up to the register and they just starred at me! Also, they were using improper language (bad words) f word. I came in with my son and he does not need to hear this. They need an adult to supervise these boys! The store had excellent product but what does that do when they have bad service and represents bad image! Not coming back specially when my soccer team uses this store. read more

Great customer service, friendly and professional with great prices. Thanks for the great experience, looking forward to coming back for ALL my family's soccer needs! read more

Soccer Post San Jose - Cleats: Zoom Vapor 15 Academy FG/MG Size: 6.5 Men's - Sports Wear Near Me - San Jose, California

Cashier was nice and helpful. Adidas socks were cheaper here than sports basement and I got a discount as a member of a soccer team. I bought a Nike ball for my son and it was the same price as amazon. They had everything my son needed read more

Super helpful staff with a wide range of products at all types of price points. Our go to for cleats and turf shoes.

So disappointed with the service here today. Came to buy soccer cleats & the young staff members couldn't have been bothered to help one bit. They were too busy watching & commenting on the nature documentary being played on the screens. When we asked about shoe sizes they either got them mixed up for the various pairs or curtly said they didn't have them in stock. We heard one other staff members offer to call another store for a customer to see if they had other sizes available but we got no such offer. They just looked so disinterested & bored. Why such young kids who have no customer service skills are hired I have no idea. So unless you are in the market for $275 cleats (which were about the only ones they had in stock) don't bother stoping by here. read more

My son and I went to buy soccer cleats, after not finding anything anywhere else we went to soccer pro. The sales associate was able to give us a vast selection and helped my son to find the perfect cleats. He helped size and fit my son. Above all he gave special recommendations to us. Definitely recommend. read more

Great selection of soccer clothes, shoes and other equipment for my kids. Staff was super helpful!

Great sale. Very solid selection of cleats but the help was also very good. They have everything you could ask for.

Stopped in 12/26 in the evening after checking out two other stores. Soccer Pro had a better selection of cleats, more staff in store to assist customers and competitive pricing. Hoang assisted us and was very knowledgeable and helpful. He was easy to talk to and listened to what we were looking for. read more

I'm a bit surprised by the mixed reviews because I had a fantastic experience here! I brought in an old soccer jersey in hopes of getting it fixed. The letters were peeling off, and I just wasn't ready to give up on it yet (it has sentimental value to me). I came into the store and was greeted right away by two different staff members. When I handed my jersey in, a gentleman named Pete began working on it immediately. Given the jersey was at least 11 years old, he had to try multiple methods to get it fixed. Not only did Pete fix the shirt, he didn't even charge me for it! If this is not top-notch customer service than I don't know what is! The majority of the staff looked like students to me. So, I'm not sure why people are so surprised if they're still working on their craft. Aside from my positive experience, the store had great products. Cleats, balls, popular jerseys from all over the world, etc. Thank you Pete and Team Soccer Pro! I will definitely be coming back for any soccer needs. read more

Soccer Post San Jose - Sports Wear Near Me - San Jose, California

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If you're a soccer player, this is the place to shop. Decent size store with everything you can want and need. Adidas and Nike are the dominant brands with higher end cleats. Much more variety than Hawaii but be prepared to pay a price comparable to Soccer.com. There's a clearance section for cleats with limited sizing for those looking for a bargain. Staff are available and ready to assist. read more

Got youth futsal shoes here. The staff is very friendly and helpful. They have everything soccer here. I will be coming back here for all my soccer needs! read more

I don't think I would ever have come here if it weren't for the that our club gets its uniforms through this place. It's a pretty standard soccer supply sort of place, with an ample selection of cleats, balls, clothing, and other soccer accessories. The service here is variable, but generally pretty helpful, but I often find myself waiting while another customer is complaining about the fit of a jersey that they recently received. With regard to uniforms, if your club is requiring you to buy a new kit, I strongly recommend that you try them on for size before you order, because even if it's the same manufacturer, the cut can be very different. Prices here are okay. A little more than what you'd pay at a place like Dick's, but they also carry better quality stuff in general. read more

DO NOT ORDER UNIFORMS IN SOCCERPRO and customize them. They are: Inept, incompetent, useless, unprofessional... I hope you get the picture. read more

Very helpful & friendly staff! Tons of inventory & will help you get whatever you are looking for totally recommend 2 thumbs up!

Customer service!!! Holy smokes we had the best experience with the staff at soccer pro! Attentive, knowledgeable and courteous!

loathe this place with a passion. Clueless and unhelpful staff (not all - which is why I give 2 stars). But usually 'the dudes' are sort of milling around looking all "soccer-ish-ly"cool instead of offering to be helpful. Orders take forever - we follow the ordering instructions from our club and soccer pro and the orders arrive after the season has started - so we are playing first games in old kits. Stock for girls and women is ridiculous. Do you think there are as many girls playing soccer as boys? There are. So why is 90%of the store boys and men. So dumb. And shorts/shirts for men and women are different cuts. Other beef - probably not Soccer Pro's fault, but rather the fault of our club -but why for the love of God must we use Adidas? Nike is sooo much better. Yet another beef - and again - shared blame between club and shop - why on earth do we change kits once a year? It's like a mafia. Club soccer is already (dare I say) a suburban rich kid racket. This is why the US cant really compete on the world stage - but I digress badly. Finally - don't even get me started on the prices. You can find all the same gear on Amazon for half the price or less. But guess what - we do not have a choice. That is the part that infuriates me most. read more

Very disappointed with the whole process of getting "custom soccer jersey". These guys have no competition and prices are ridiculous. I ordered jerseys worth more than $250, all of the amount charged upfront. It took a month to get half the order and guy at the front desk says oh it just took a month as if they are doing a favor, not even saying no sorry for delay. I asked him when will I get remaining items he says he doesn't know. How can you run a business by providing customers with these kind of answers. With competition prices will come down and service will improve. Paying for the clothes in advance and waiting couple of months to get it and that too with full retail price and top of this Shipping cost extra, not a great combination. Imagine if Amazon was doing this, they wouldn't be where they are today. I am not sure why soccer teams doesn't look for alternate options. read more

RED CARD. BAIT and SWITCH. I am all for supporting small businesses. However Soccer Pro has bad service. My husband coaches our sons soccer team and has also coached local HS soccer. I have played soccer as well including co-ed and organizing our first HS girls soccer team by TitleIX. We also are season tix holders to our local MLS team. We also both grew up watching NASL. And we have traveled to WorksCup soccer in France Germany SoAfrica and soon Brazil. So you can say Soccer is our passion. I had a special order request with SoccerPro for a certain type of shoe they promised they could get for me. A special order tag was created with shoe manufacturer type size color etc. We came back in when they said it would be in. They still didn't have it. Then we were given new date by manufacturer. Arrived again on date and they still did not have. We were then given a new date. Drive to store again and did not have. Received notice of new date. On new date still did not have. I was very patient with them understanding the mfg was giving them run around. Finally after 3 weeks we received a phone call from Pete saying the shoes were in. We went to the store and when I said we were there to pick up new shoes they asked if it was a different store before even asking our name. I told them I didn't even know you had another store. Then they said they didn't have the shoe. In the store I informed them that Pete left a voice mail message for us. Then they asked how long ago did I get the message and I said 2 days ago. I then pulled out my cell phone and started playing the message. These 3 guys suddenly scattered and disappeared. Pete then showed up and without talking to us started calling another store to see if they had the shoes. I told him if he called me with the shoes why didn't he have him. He said it was because it was the new shoes got in but not the new shoes we wanted. I asked how was that possible when you had the shoes and filled out a tag with the exact description mfg type size color etc. He then pulled out another shoe for us to try on. Not the shoe we special ordered. Avoid this inefficient bait and switch business. In finale, Pete at SoccerPro made a snarky sarcastic reply to my Yelp review. What a jerk!! Good riddance!! We will not be back. My husband will be recommending another soccer store for his teams. read more

Good selection of shoes - indoor, outdoors, women's, juniors. Less than enthusiastic customer service though. I came here on a weekend and the sales rep seemed more intrerested in staring out into space than helping me even when nobody was around. But they did end up having the shoe that fit me best - Nike tiempo fg lite. Their price was about $20-30 more than online retailers but I felt it was still worthwhile to be able to try them on. A random observation: when they are closed - they put a chain and lock on the door. read more

3.5 Stars Great Shoe selection and they also have a good selection of jerseys here. The workers are okay, they help you when you need it but they don't go out of their way. Really, I think it's one of the better soccer stores around here, along with shoes, they have soccer balls, soccer wear, lots of shin guards...it's big, open and comfortable inside the store. My boyfriend has bought a couple pairs of shoes here. read more

Consistently great experiences at this Soccer Pro (unlike the Dublin location). Pete is one of the most friendly and knowledgeable sales guys in the South Bay. Always a great selection on all the major brands. I've bought many boots, balls and shin guards for both my son and myself. Highly recommended. read more

I've been to this place a bunch of times now and have only been able to keep my wallet in my pocket a few times. They have so much stuff there! I was surprised by how nice it is inside because they outside looks so average. Pretty good selection. Very good end of season sales. Staff is helpful too. I recently took in my team's jerseys to get numbers added on the back. They had them finished in a few days (as promised) and I'm happy with the quality. I even went back today to get a one off made and they did it right there on the spot. In and out in under 5 minutes. It's a good thing too - any longer and I would have been breaking out the wallet again.... Definitely recommend this place! read more

Very pleased with the staff -- always friendly and helpful. However, the management and store policies need some work. If I buy a pair of $275 Puma cleats (on clearance for $90) and they break after 2 light uses (fabric holding the shoe laces in place ripped clean through in 2 places) I would like to see more of an effort made on the part of the manager to make sure that the customer is satisfied. They were very nice and allowed me to get a reprint of the receipt so that I could get credit direct from puma.com, but I would've preferred to get the credit at Soccer Pro (and thus support a local business). Also, they didn't have any of the higher-end Nike cleats in size 9.5 so I guess I'll just take my business online like everyone else. Thanks to the hard-working staff for caring and looking out for the soccer players, it's a pity that the management and policies will force me to look elsewhere for my future soccer purchases. read more

I really like this place. I love how the employees don't push themselves on you, meaning they give you space looking for stuff. And if you have a question just ask them they are helpful. It's a small place, but just great. read more

So, I'm a huge jersey collector and I love getting my futbol kits every year. Normally I would buy online in which shipping can be a huge pain. I stumbled upon this place and saw the huge selection of jerseys. I got a PSG and a FCB and I couldn't be happier. The workers are extremely helpful and very kind. I asked if they had the AMÉRICA jersey I was looking for and they did not, they called numerous stores to see if they had a specifics size that I wanted. The effort to make sure I was getting what I wanted was great. I'll definitely continue to buy from this gem. Thanks guys ! Oh and the 30% off the jerseys? Clutch af. read more

Soccer Post San Jose - Legit jerseys with Nike serial numbers and original tags. - Sports Wear Near Me - San Jose, California

As much as I love soccer and collecting jerseys this place is simply terrible. I ordered a BVB jersey Large in black which they said they would get from another store within 3 days. 2 and a half weeks later they call me that my jersey has arrived. I go in and it's a BVB WHITE XXL jersey. Ummm what!?! You've gonna be kidding me. Dealing with them is like dealing with dumb and dumber. Worse of all...purchased a San Jose Earthquakes practice jersey which it not official. For God sakes...the addidas jersey on the inside said "addidas tennis" and the San Jose earthquakes patch was cheaply ironed on and you can tell it's the work of the store. This has got to be illegal!...right? Just terrible business ethics. read more

Called ahead of time to ask for Messi shirt just to get there for them to tell me that they don't do customizations during the weekends

Bad - limited store hours Good - when they are open, great deals lay inside!:) I get all my soccer gear here, from cleats, to indoor shoes, to socks/shorts...even my goalie jerseys! The staff are knowledgeable and there's always a soccer game on, so you can go, try on cleats/browse for an hour or so and keep up with your fave team!:D read more

Great selection of cleats, clothes and accessories. HUGE selection of clearance cleats; Nike, Puma, Adidas. Many size options for kids. I felt bad that the prices were so low. Staff was friendly and attentive. read more

This place is great for deals on a most things, you can even find a jersey for $20 instead of the normal $70... which is always good. They have a descent selection of cleats, mainly Nike's and Adidas with fewer of other brands. I will commend them on having a women's section for both of the major brands they carry and holding some of the European and Asian jerseys a lot of places in San Jose don't have. So why the 3 stars if this place is so great? If you don't know anything about soccer or soccer equipment you shouldn't shop here. If somebody wants to help you they will only do so if you plan on buying the top of the line of everything. Having worked in soccer shops and played for over 20 years this is not the best method. You have to face it, there are some people who are not die hard about soccer or simply don't have the cash flow to drop $200 on a pair of cleats. The other day I was in there picking up some socks and watched this girl outright refuse to help a guy find a uniform for his team because he wanted to go with the cheaper version that Nike produced then the Adidas that she recommended.... which happened to tack on an extra 40 a player. He literally had to grab the Nike catalog from her and point out that not only did they have the jersey in the color he wanted but that it was cheaper. She replied with "well their delivery is always late." Too bad if she had been paying attention she would have heard him say that he didn't need the uniforms for another month.. which is plenty of time. The other girl that was working there was trying hard to sell a pair of top of the line $200 cleats to a 15 year old who was starting their 1 season in a low level league. Looking at her you could clearly see these things, and talking to her you could easily tell that she needed a good started cleat. No player who is going to have an at most 3 year career in a low level league needs a $200 cleat. Her mom asked me and I suggested something in the 75-125 with several options and the mom jumped on it. The woman that was working there got pissed, but I know they don't work on commission so not sure what her deal was. So now you are asking why the 3 stars? Like I said, if you are a soccer player or know your stuff in anyway you wont be taken in for by these people, but you will snag some nice stuff at cheaper prices. My overall conclusion is they try to make up for their lack of sales at the beginning of the month with a few team sales and pitching high end cleats to any tom, dick, or harry that stumbles in with out a clue. My recommendation, and I never thought I would say this, go shop here but don't ask for any help other then getting stock from the back. read more

I've bought cleats, balls and jerseys from here and these guys are top of the line. This is how cool they are: Today I purchased adidas predators in my size and realized they didn't fit as I was playing in them. These guys let me exchange them for the next size up despite them having been worn. I mean who does that? The manager Pete is a top of the line guy who knows how to keep customers loyal. I will be referring all of my buddies there and I will definitely be returning to purchase more stuff in the future. Awesome staff and an awesome store with a wide selection. read more

Currently in the lead for "Worst Customer Service in 2016". That includes Comcast. Went in mid-day on weekday; although staff outnumbered customers 3:1, no one offered to help, even as two staff members stood 1' away counting soccer balls. After 3-4 minutes, the "Can I help you?" issues from one of them. "Can I see this cleat in size X?" we ask. "We probably don't have it . . . Nope; we don't". "Can you recommend an alternate?" we ask. "Not really; these (gestures vaguely at wall" are all pretty much the same. We left. Pretty amazing experience. I can accept that not everyone stocks women's cleats (though they are half the population, and women's soccer in Northern California is very popular and at times world class). But we were willing to buy men's cleats. It's just that amidst a very pretty store with probably hundreds of thousands of dollars of inventory, no one was willing to sell us any. Go down the street one mile to Soccercraze. Almost the same inventory. Great staff; may be family run. Will never go to Soccerpro again; will actively discourage any of our children's teammates from doing so. Well played! Not. read more

Great place for soccer gear and clothing. I was able to get amazing deals during the Black Friday sale. One staff named Jonathan was very helpful and kind. They have a decent selection and they carried XS in men's! I'm hoping to go back to get more soccer pants and they have my size. read more