This location is about the same as any Big 5 that I have been to and that is a good thing. I love…read morethe consistency. Although they have a more comprehensive MMA and / boxing selection than others. I love boxing and noticed they are having a sale on punching bags, so I purchased a 70 pound Everlast elite. I normally use 100 pound bags, but this will do because I can always add more filling to make it heavier. I am seriously impressed with the quality, durability of the bag, it's indestructible and looks great! feels good against my hands and it maintains its shape, makes a great noise when it takes a shot. Really good for bent arm shots. I hung it up in my garage with a 150 pound ceiling anchor that I got at Home Depot, overall great bag and it doesn't swing too much, but still gives a decent swing. I am happy with this purchase, thank you Big 5!

Local Big 5s were out of my favorite ASICS women's shoes/size, so the very helpful young customer…read moreservice lady checked online & found a limited amount at two locations up north. Rather than wait for shipping we made a road trip here and Kevin in shoes dept was so helpful, kind & quickly found the exact shoes/size I needed-so I ended up buying two pair on sale(& with a little help from Big 5 coupon)! Bonus, this store is walking distance from a huge mall/many food choices available!

The closest Dicks Sporting goods to me right in the Sunnyvale area right off El Camino. It's in a…read moreshopping center near Ross and Sprouts. During the World Cup they were selling a specific World Cup pin that other stores didn't carry or you had to pay double the price for it online. I checked the inventory on the store website and it said they have about 6 in stock, so I went in to grab it. Upon entering I was greeted immediately and found that the World Cup section was directly upfront by the registers which was great, but I wasn't successful in finding the pin, so the cashier tried helping look for it and we had no luck. They doubled check to see if there were any in the back, but there weren't. I was told it's here but misplaced somewhere else and they had no clue. I was on the hunt for this pin and no other locations at Dicks had it except for the Sunnyvale location. I was disappointed I couldn't get the pin, but the people here were really nice and tried to locate it.

Posting this as a cautionary tale for anyone buying shoes at Dick's Sporting Goods - Sunnyvale…read more This would have been a one star rating if not for Xavier in Footwear. Excellent service and attitude. I bought a pair of On Cloud shoes and within 5 days realized they were too big. The issue only showed up in real-world use: when walking downhill my foot slid forward into the toe box. That's not something you reliably catch by taking a few steps indoors. I went back to do a simple exchange (not a refund). The shoes were clean and in excellent condition. The only visible difference was very slight yellowing on the outsole contact pads -- noticeable under their bright store lighting but not dirty, or damaged. At first I was told the exchange would be fine. After further inspection, they reversed course and said the shoes were not "resaleable" due to wear. I spoke with multiple people (each initially identifying themselves as "the manager" before clarifying their role), and after a lot of back and forth the best options offered were: * 15% off a replacement pair, or * $60 store credit as a "no receipt return" value (they said this reflects the lowest recent selling price and excludes clearance). I ultimately took the $60 credit because my time is worth something and I needed the correct size. But the key takeaway is this: If you buy shoes here, assume you cannot test them outdoors -- even briefly -- without risking being denied an exchange. The 90-day return policy sounds generous, but in practice footwear appears to need to look completely unworn to qualify. I'm sharing this so others don't make the same assumption I did.

We happened to drive by and catch the store advertising boots, and then found the overalls my bf…read morewas looking for by coincidence, and cheaper here too compared to BPS Awesome selection of work clothing! I didn't look too closely at women's clothing since we were here for my bf but there were a lot of options for men's work clothing, machinery aprons, shirts, jackets, boots in quality brands and he found the Carhartt overalls he wanted. Parking is a bit weird, we ended up turning in on the side street and parallel parking then walking over. People here were also super friendly but left you alone if you said you were fine. Guy at the register chatted with us about the weather and coffee and was overall pretty personable

I mean, who goes to a place like this for the service? Really the selection of carharrt, dickies,…read morelevis, plus 5.11, propper, then dove for womens is why I always go back. They stock the large xtra tall shirts my son wears, the pro club stuff he likes, great boots and graphic tees in completely random order. Camping gear, yes they have it, but I prefer REI for that, but boots and jeans, always heading here. Aaaaaand grabbing a slice next door

I went to north face at valley fair to exchange a Christmas gift, after trying a month prior with a…read morebit of a hard time from the staff at the time. I came across a associate named Paul who assisted me helped me with absolutely no problem. Recommended a few other items and gave excellent customer service. Paul is amazing. And because of the amazing experience I had with I will be returning to shop!

I'm extremely disappointed with my experience at the Westfield North Face this holiday season…read more I visited this location after a staff member from the Stanford Shopping Center North Face called to confirm that the jacket I wanted was in stock. I drove to the Westfield location Thursday evening around 7 PM, through heavy traffic, specifically to purchase this jacket as a gift for a family member only to be told upon arrival that the jacket was not on sale. The associate who assisted me, Cindy, was dismissive and unhelpful including visible eye-rolling, which made an already frustrating situation worse. When I asked for clarification, the manager supported the associate's position rather than addressing the inconsistency. I was even told that a jacket I had just purchased on sale earlier that same day at the Stanford location was somehow not on sale at Westfield despite being the exact same item. At that point, I felt pressured and exhausted, so I purchased the jacket at full price just to be done with the situation. The following day, I went back to the Stanford North Face and explained what had happened. Within minutes they acknowledged the error, refunded half of what I paid. Their professionalism and customer service were outstanding and a complete contrast to my experience at Westfield. Why couldn't it be like this at Westfield?! Because of this, I highly recommend shopping at the Stanford North Face location. They were respectful, efficient, and transparent and they honored sale pricing that Westfield was selling at full price.

Expert Advice and Old-School Service…read more Ryan's Sport Shop is a true local gem for runners and athletes. It's not flashy, but what it lacks in aesthetics it more than makes up for in expertise and personal attention. Whether you're a seasoned runner or just getting started, Ryan takes the time to understand your needs and recommend the right gear; especially shoes! I appreciated how knowledgeable and honest he was, without pushing any particular brand. You can even test shoes outside before buying, which is rare these days. It's a father-and-son-run shop with decades of experience, and you can feel that in the way they treat customers. I have a lot of feet issues and Ryan has helped me get the right shoes for my feet for the past year and it has been such a game changer. I HIGHLY recommend this spot.

Exceptional, personal service! We went to the store needing running shoes. After asking questions…read moreabout his running--trails vs. road, what he's worn in the past, how long a run, his feet, etc. He was shown a pair of shoes that were perfect for him. When I told a friend about our experience, she said, "Ryan's! That's the only place to get running shoes. It's like Olivanders Wand Shop from Harry Potter. You don't choose the shoes, the shoes choose you!" The price was way lower than expected, too. Ryan's made shoe shopping easy and stress free. The expertise, advice, price and service was unbeatable.

Ever since I bought and maintained a CA fishing license a few years ago, I go to BPS to for most…read more of my fishing needs. With rows and rows of tackle, I am able to find most lake specific lures, weights, bait, hooks, etc. Sometimes I have to go to the store at the lake itself and get even more specific items, but BPS usually has what I need. Whenever I enter the store, the personnel always ask if I need help or direct me to the area where more specific help can be found. Moreover, the store is dog friendly and has dog treats at the ready. Occasionally, BPS will host a Monday club night whereby if you are a BPS club member, you can stand in line to get a light meal and enter a raffle to win items, but I recommend you go early and stand in line or else there will be no more food left.

I used to enjoy shopping at Bass Pro Shops, but my experience with the Bluegreen Vacations…read morerepresentatives inside the store has completely changed my opinion. They approached me and pressured me into listening to their sales pitch, and it felt like "no" was never an acceptable answer. The entire interaction was uncomfortable and extremely pushy. After signing up, I did more research and realized it wasn't a good investment for me, so I canceled months ago. Unfortunately, the unwanted contact hasn't stopped. I continue to receive spam calls, and when I tell them I'm not interested, they often end the call abruptly only to call again a few days later. It's become incredibly frustrating. Bass Pro Shops should reconsider allowing this kind of aggressive sales tactic inside their stores. Customers come to shop, not to feel pressured into vacation ownership presentations or deal with persistent calls long after they've declined. Because of this experience, I no longer plan to shop at Bass Pro Shops. It's disappointing that one partnership has negatively affected what used to be an enjoyable place to visit.

Only heard about Sports Basement for the first time a few months ago when a friend took me here for…read morea tandem bike rental! We booked the bike about a week in advance for a full day for $65, and it was ready for pickup when we arrived. The staff did a safety inspection and let us know that helmets are included with the rental and that we could return the bike to any Sports Basement location. My friend also asked if they could leave their backpack there, and the staff kept it behind the desk, which was really nice. The bike was in good condition! We rode it for 4-5 hours with no issues. A few things I wanted to point out - the seat was pretty narrow and hard, which made it uncomfortable to sit on. It had been a while since I last biked, so I'm not sure if I just need to wear padded shorts or if the seat wasn't the right fit for me. Another thing is that I couldn't sit in the front because the seat was too tall for me to comfortably reach the pedals, and there didn't seem to be an easy way to adjust the height. Lastly, it would've been nice to have a phone mount on the handlebar for navigation. We turned in the bike at the end of the day. Overall, the process was very smooth, the staff were friendly, and the rental was affordable. I would do it again, but I'd wear padded shorts next time :)

Updated review, but same great experience at Sports Basement!…read more I went with my son to purchase a new bicycle and had a great experience. We went not completely sure which bike we wanted or the best fit. The staff working was very informative and spent a lot of time explaining options and tradeoffs. I appreciate they didn't just push us to the most expensive options. Rather, they took the time to understand his preferences and use for the bike and then made a few recommendations. They were very patient the entire time, letting him test ride multiple bikes until he found the perfect one. We had such a great experience that we went back to purchase a second bike later that evening!

Megh in the shoe department was super helpful and knowledgeable! They took the time to make…read moresuggestions and explain the differences I might notice as someone who doesn't often wear trail running shoes. I wound up going home with the pair of shoes they recommended! I'll definitely be back next time I need a new pair of shoes.

The selection of shoes was excellent and I easily found qualified help as well as shoes 30 percent…read moreoff. The sales associate had immediate knowledge like if the item was waterproof and they proactively added nice socks which made the shoes work. Otherwise they did not fit. I also liked that he gave me a nice pro briefing on gators which are another snow solution if you have high or low shoes. A second sales guy made sure the shoes had the right discount tag. I was ignored for an hour a different store the day prior. It was nice to have regular service again! This restored my faith in good customer service.