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Racquet store

4.7 (128 reviews)
Open 10:00 am - 7:00 pm

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Best racquet store in south bay, latest racket including in demo service as well

Best racquet store in South Bay,offer amazing demo services including all kinds of brands

Very nice service! Got all the questions answered and. Feel super welcomed as a beginner!

Kaetyng C.

Vu Tennis is an extremely nice shop, but it's also on the expensive end since they sell at retail price without any discounts. We came to demo some rackets and the racket program ($30 + $250 deposit) lets you demo one racket at a time for a month. With the one racket restriction, it's a bit hard to compare similar rackets (eg. Blade 98 vs 104). You could opt into a second demo program to borrow 2 rackets at a time, but only one demo fee ($30) is waived per racket purchased. To waive both fees, you would have to buy two rackets. I thought it was strange that they don't waive labor costs for stringing when purchasing rackets through them. All the other stores I've purchased from had free stringing services as long as you purchased the racket from them. Racket Supply for instance, strings the racket and even throws in synthetic gut strings for free when purchasing through them. Costs: Demo program - $30 + $250 deposit (all refunded if you purchase a racket) Stringing service (2 day turnaround) - $15 Expedite service (1 hour turnaround) - +$5 Rackets - retail price Strings - retail price They also have a few other services such as changing grips, grommets, etc. If you don't mind paying retail price and not getting the benefit of free stringing services when purchasing a racket, then Vu Tennis is a great place to go due to the extensive stock they have. The rackets are also the latest models which is nice! Their staff is also nice and helpful, never pressuring us to buy anything whenever we drop by.

Expert consultation by Vu. Incredible customer service experience!

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2 months ago

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10 months ago

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13 days ago

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8 months ago

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9 months ago

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1 year ago

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5 years ago

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2 years ago

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3 years ago

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2 years ago

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1 year ago

Great service. Prices are perfect. Was able to get shoes and strings done at a great value

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1 year ago

Came in to look for a new racquet for my son. First time here. Very friendly service. Good selection.

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1 year ago

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1 year ago

Got an extreme racquet. The service is quick and the price is reasonable. Would come back future for stringing.

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1 year ago

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1 year ago

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1 year ago

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11 months ago

good service and great selection of rackets at fair prices! def recommend and will match tw!

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1 year ago

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3 years ago

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1 year ago

Matt was a big help, he let me use his scissors and went above and beyond to help match / id my leather grip!

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5 years ago

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5 years ago

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3 years ago

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2 years ago

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2 years ago

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2 years ago

Good quality, precise and great communication. only downside was I had to wait 4 days for racquet restring.

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6 years ago

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2 years ago

Very friendly and staffs are very knowledgeable about the products. Easy to Park your car, right in front of the building.

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3 years ago

Go-to place to get the string job done. Store offers price match if you find a lower price elsewhere.

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4 years ago

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2 years ago

Don't go here if you are a beginner, they would try to take advantage of you. There's no transparency in price and they overcharged me.

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5 years ago

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5 years ago

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Ask the Community - Racquet store

Did they move?

Yes, they are now at 2370 Stevens Creek Blvd, San Jose, CA 95128.

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Review Highlights - Racquet store

If you want somewhere to start, go to Vu, he'll set up the essentials you need to get the tennis ball rolling.

Mentioned in 44 reviews

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Sports Basement

Sports Basement

4.4(497 reviews)
2.4 mi
$$

For the first time, we decided to rent ski clothes instead of buying and we couldn't have been…read morehappier. It was very cost effective and IMO it works incredibly well for families with growing children. We were going in a last minute trip and I was able to find everything I needed for a very reasonable renting price and just needed to spend a few minutes inside the store. Staff was super helpful guiding me through the process. This is my favorite Sports Basement location. Highly recommend!

"Best Footwear Experience--Ask for Steve!"…read more I've been to countless running and shoe stores over the years, but my experience at the Campbell Sports Basement was on an entirely different level. If you are looking for new shoes, do yourself a favor and find Steve in the footwear department. His knowledge is genuinely unmatched. He didn't just point me to the newest or most expensive model; he took the time to understand the mechanics of my feet and explain the nuances of every shoe we discussed. He even had me running down the aisles in various pairs to ensure the fit and feel were perfect. It was easily the best customer service I've ever had, better than some shoe speciality shop! To top it off, I found out about their "Love Your Purchase" return policy. It's a total game-changer--knowing I can actually test these out and bring them back if they don't work for my feet gives me so much peace of mind. Between Steve's expertise and the store's return policy, I won't be going anywhere else for my gear.

Photos
Sports Basement
Sports Basement - ON Cloudsurfer 2

ON Cloudsurfer 2

Sports Basement

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DICK'S Sporting Goods - Fully stocked with a great selection of activewear!

DICK'S Sporting Goods

2.4(129 reviews)
6.0 mi
$$

Posting this as a cautionary tale for anyone buying shoes at Dick's Sporting Goods - Sunnyvale…read more This would have been a one star rating if not for Xavier in Footwear. Excellent service and attitude. I bought a pair of On Cloud shoes and within 5 days realized they were too big. The issue only showed up in real-world use: when walking downhill my foot slid forward into the toe box. That's not something you reliably catch by taking a few steps indoors. I went back to do a simple exchange (not a refund). The shoes were clean and in excellent condition. The only visible difference was very slight yellowing on the outsole contact pads -- noticeable under their bright store lighting but not dirty, or damaged. At first I was told the exchange would be fine. After further inspection, they reversed course and said the shoes were not "resaleable" due to wear. I spoke with multiple people (each initially identifying themselves as "the manager" before clarifying their role), and after a lot of back and forth the best options offered were: * 15% off a replacement pair, or * $60 store credit as a "no receipt return" value (they said this reflects the lowest recent selling price and excludes clearance). I ultimately took the $60 credit because my time is worth something and I needed the correct size. But the key takeaway is this: If you buy shoes here, assume you cannot test them outdoors -- even briefly -- without risking being denied an exchange. The 90-day return policy sounds generous, but in practice footwear appears to need to look completely unworn to qualify. I'm sharing this so others don't make the same assumption I did.

Marcus was excellent with customer service. I really appreciate how professional he is. I was able…read moreto find all the things I needed and dicks has wonderful prices. Thanks Marcus

Photos
DICK'S Sporting Goods - Convenient shoe request kiosk!

Convenient shoe request kiosk!

DICK'S Sporting Goods - Taken with lighting at cash register

Taken with lighting at cash register

DICK'S Sporting Goods - Entrance

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Entrance

The North Face Westfield Valley Fair Mall

The North Face Westfield Valley Fair Mall

3.3(76 reviews)
0.5 miWest San Jose
$$$

I went to north face at valley fair to exchange a Christmas gift, after trying a month prior with a…read morebit of a hard time from the staff at the time. I came across a associate named Paul who assisted me helped me with absolutely no problem. Recommended a few other items and gave excellent customer service. Paul is amazing. And because of the amazing experience I had with I will be returning to shop!

I'm extremely disappointed with my experience at the Westfield North Face this holiday season…read more I visited this location after a staff member from the Stanford Shopping Center North Face called to confirm that the jacket I wanted was in stock. I drove to the Westfield location Thursday evening around 7 PM, through heavy traffic, specifically to purchase this jacket as a gift for a family member only to be told upon arrival that the jacket was not on sale. The associate who assisted me, Cindy, was dismissive and unhelpful including visible eye-rolling, which made an already frustrating situation worse. When I asked for clarification, the manager supported the associate's position rather than addressing the inconsistency. I was even told that a jacket I had just purchased on sale earlier that same day at the Stanford location was somehow not on sale at Westfield despite being the exact same item. At that point, I felt pressured and exhausted, so I purchased the jacket at full price just to be done with the situation. The following day, I went back to the Stanford North Face and explained what had happened. Within minutes they acknowledged the error, refunded half of what I paid. Their professionalism and customer service were outstanding and a complete contrast to my experience at Westfield. Why couldn't it be like this at Westfield?! Because of this, I highly recommend shopping at the Stanford North Face location. They were respectful, efficient, and transparent and they honored sale pricing that Westfield was selling at full price.

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The North Face Westfield Valley Fair Mall
The North Face Westfield Valley Fair Mall - Proof I bought stuff

Proof I bought stuff

The North Face Westfield Valley Fair Mall

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Ryan’s Sport Shop - My wife's new Brooks Adrenaline GTS 22

Ryan’s Sport Shop

4.5(144 reviews)
1.1 mi
$$

Exceptional, personal service! We went to the store needing running shoes. After asking questions…read moreabout his running--trails vs. road, what he's worn in the past, how long a run, his feet, etc. He was shown a pair of shoes that were perfect for him. When I told a friend about our experience, she said, "Ryan's! That's the only place to get running shoes. It's like Olivanders Wand Shop from Harry Potter. You don't choose the shoes, the shoes choose you!" The price was way lower than expected, too. Ryan's made shoe shopping easy and stress free. The expertise, advice, price and service was unbeatable.

Expert Advice and Old-School Service…read more Ryan's Sport Shop is a true local gem for runners and athletes. It's not flashy, but what it lacks in aesthetics it more than makes up for in expertise and personal attention. Whether you're a seasoned runner or just getting started, Ryan takes the time to understand your needs and recommend the right gear; especially shoes! I appreciated how knowledgeable and honest he was, without pushing any particular brand. You can even test shoes outside before buying, which is rare these days. It's a father-and-son-run shop with decades of experience, and you can feel that in the way they treat customers. I have a lot of feet issues and Ryan has helped me get the right shoes for my feet for the past year and it has been such a game changer. I HIGHLY recommend this spot.

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Ryan’s Sport Shop - My new 20 Beast

My new 20 Beast

Ryan’s Sport Shop - Side view of my Brooks Beast 20's

Side view of my Brooks Beast 20's

Ryan’s Sport Shop - My wife's new shoes

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My wife's new shoes

Bass Pro Shops - Easter goods for the kids

Bass Pro Shops

2.8(750 reviews)
5.7 miBlossom Valley
$$

Went to this location again, let's see if there are any changes:…read more Parking is shared with the other businesses in the area, and there is still enough parking spaces. The service is still nice and friendly and the same as before. The selections are too many to count, this absolutely fantastic , with a wide range to choose from. The selections are so many, you have to really take your time and figure out what you're buying priorities are before you come to this location. The values for your dollars goes a long way with prior planning. This is another 4 star Visit: Just an insider note from a person that comes here more than 2 time in a year; The 49er's Frequent this location on an Ea

I've purchased several items, including firearms over the last few years. I really didn't mind the…read morelong waiting times because I thought the customer service was pretty darn good; I've dealt with really helpful employees here. Today was a different story. I scheduled online to complete the ppwk to pick up a firearm for Wednesday, April 29th @ 9:00am. I know that getting there early on the weekdays is the key to not having to wait in line. I got there about 9:02am. I told the gentleman, a middle-aged Latino man with a gray beard and mustache, at the gun counter that I had a 9:00am appointment. He told me that he wasn't ready and was still setting up and to join the queue by registering at the kiosk. I registered at the kiosk and got a text from Bass Pro at 9:35am that my 9:00am appointment had been cancelled. Now, I was number five in the queue and it was now 10:45am. I had to leave for another appointment. I was not a happy camper. Driving to my next appointment, I called for a manager. I told Marcos the situation and he would get back to me to investigate what transpired. He called and left a message. His message relayed that I didn't get there until 9:16am and that there were several customers ahead of me so my appointment could not be accepted. That was the most ridiculous thing I ever heard; someone was trying to cover their @ss or @asses. This will be my last purchase at Bass Pro stores and I will shop from an independent store where they take accountability and take care of their customers.

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Bass Pro Shops - Hunting

Hunting

Bass Pro Shops - Entrance

Entrance

Bass Pro Shops - Sunny day | May 2023

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Sunny day | May 2023

REI - The in-store rock climbing wall

REI

3.9(477 reviews)
3.9 miWest San Jose
$$$

The selection of shoes was excellent and I easily found qualified help as well as shoes 30 percent…read moreoff. The sales associate had immediate knowledge like if the item was waterproof and they proactively added nice socks which made the shoes work. Otherwise they did not fit. I also liked that he gave me a nice pro briefing on gators which are another snow solution if you have high or low shoes. A second sales guy made sure the shoes had the right discount tag. I was ignored for an hour a different store the day prior. It was nice to have regular service again! This restored my faith in good customer service.

Nice big and open parking lot. Apparently there's construction going on one side of the parking lot…read moreand I heard houses are getting put up, but I'm not too sure. Nevertheless, this particular REI has a really big location as well as a discount store in a smaller building, that's just about 20 feet away from their actual store. They always have a great selection of camping/hiking and outdoor equipment! I've bought some great hiking shoes here that were waterproof and currently just got a great jacket that is very lightweight and incredibly warm or at least keeps the wind off of me when I hike. Some things are little overpriced but within inflation everything seems to be expensive so whatever. That's why I always like checking there secondhand items first and then coming to the actual store. Great idea!

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REI - Replacement Buckle

Replacement Buckle

REI - Rock climbing structure

Rock climbing structure

REI - Camping supplies

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Camping supplies

Racquet store - sportgoods - Updated May 2026

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