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    Clarks

    3.4 (53 reviews)
    ModerateShoe Stores
    Closed 10:00 am - 9:30 pm
    Updated 1 week ago

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    Nancy N.

    Come here at 12:10 for return and the cashier said we just open, pls come back in 10 min. Wowowowow..... and the mall open at 11. Interesting day.

    Viv C.

    Not open at 11 am. Lights off and nobody inside. I left work to come to this store for a pair of shoes.

    I have been going to the Clarks store at Valleyfair shopping mall for years. I went back to this store to return a pair of shoes today that I purchased two weeks ago. The lady at the counter told me that I could not return the shoes because I had worn them. That is so not the truth!!! I bought the shoes from this very store and walked a round or two in the same store. That's about it! Look at the pictures and judge yourself! This lady showed me a pair of shoes with full package and claimed that was the kind of "new", "unworn" shoes! Give me a break. I bought this pair of shoes like this from this very store and from this very lady. It was sold to me as it is. I had always trusted the store and never knew that I should inspect the packaging of the shoes when I bought them from Clark store before. I asked to talk to the store manager. The lady at the counter said she was the manager. I asked her name, she refused to tell me her name. How convenient! I learned later from my receipt that this lady's name is Gianna, cashier code ending 84961. Be aware and be careful with this lady! I had bought at least 10+ pairs of Clark shoes from the same store before. Today's experience really put the bitterness in my mouth. I am not going back to this store again! If I can put a negative score to this review, I will. I tired to call Clark online but the line was always busy. Such an unfair and bad customer experience! Very disappointed!!!

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    8 years ago

    Staff is always very attentive and helpful! Glad to be able to order shoes and have recommendations on styles from the sales associates.

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    5 years ago

    Will not do returns, they lie and say the machine is down so they don't end up in the negative for their daily sales. Ridiculous.

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    Page 1 of 2

    Ask the Community - Clarks

    Review Highlights - Clarks

    Stopped by for Desert Boots shoe lace --Mannie got me a replacement within the minute, free!

    Mentioned in 2 reviews

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    The Fix Kicks

    The Fix Kicks

    (107 reviews)

    $$$$

    The Fix Kicks - Where the Sneaker Game Feels Like Home…read more I still remember the first time I stepped into The Fix Kicks in Santa Clara it was like walking into sneaker heaven. I opened that door and boom instant chills. I was surrounded by walls full of heat: Jordan 1s, Yeezys, Dunks, pairs I'd only ever seen on Instagram. Then I turned the corner and saw the Funko Pop wall, and I swear, it felt like I was in the middle of a dream. But here's where the story gets even better. It wasn't just the shoes or the collectibles it was the energy. The vibes. The people behind the counter weren't just employees they were sneakerheads like me. They greeted me like I'd been coming there for years, asked me what I was into, chopped it up with me like we were homies. From that very first visit, I knew this wasn't your average shop. This was family. Since then, I've bought kicks, sold pairs, and each time I leave, I walk out with a smile. Not just because of the shoes but because of how I was treated. They take care of you at The Fix Kicks. They're real ones. Fair prices, honest deals, no funny business just a team that truly loves what they do and puts their heart into every interaction. It's rare to find a spot like this. They've created more than just a store they've built a community. A place where sneaker culture is alive, respected, and celebrated. So if no one's told y'all yet: Fix Kicks, I'm giving you your flowers today. Thank you for the good vibes, the unforgettable experiences, and for always holding it down for sneaker lovers like me. Much love to the whole team y'all are legends.

    The owners and staff are nice and welcoming. The store is big for a sneaker store and they also…read moresale clothes for all the hype beasts out there. They have a good selection of shoes both new and used. Only downsides is when you try to sale shoes they're offers are lower than what you think is fair or what other shoe stores would offer you, they don't offer more much more if you're interested in trading in for credit. They do have there $100 and under sales that have some good value, but for the most part all shoes are priced over market by a decent amount.

    DSW Designer Shoe Warehouse

    DSW Designer Shoe Warehouse

    (319 reviews)

    $$

    West San Jose

    A massive location just down the street on Stevens Creek Boulevard super close to Valley fair…read more Super well stocked and organized easy to find the sizes you need. The clearance section is large enough that there's basically 2 to 3 racks of options to look through for any size you're looking for. Shout out to Sophia for exceptional. Customer Service will definitely be returning to dislocation in the future.

    Overall, the experience wasn't too bad. Here are a few things to help understand what it will be…read morelike. This was our first time shopping at DSW, but it won't be our last. First, If you have a common size, it's hit or miss if they will have the shoes you want. I'm a pretty common size for men, and there was one pair of shoes, out of nine that could have been shoes I would have purchased, that had my size. Next, they have very tiny benches in each isle. The problem is that most isles only have one of them; often leaving you without a place to sit and try on the shoes. There also isn't anywhere to place boxes that you're trying, except for the floor. I'm a bit older, and that really just isn't an option. When I was helping my daughter try on shoes, it was very awkward. The last thing I will mention, from this trip, is that they have no rain boots for kids other than very small ones for toddlers. Other locations may have some, but this location didn't. One note on this is that I asked an employee where they had them and he went to five different boots and after the forth time, I had to tell him he wasn't looking at rain boots. He finally looked at me and simply said, "You'll have to ask up front." What this tells me is that they do not invest in training of their employees. I imagine they cover mandatory topics, but they clearly do not make them competent shoes sales people. I don't necessarily expect that, but I would expect them to teach their employees the basics. If you know these things about their operation, you'll have a better experience.

    Nike Factory Store - San Jose

    Nike Factory Store - San Jose

    (158 reviews)

    $$

    West San Jose

    This was a planned stop 49 miles south of and en route to Sn Bruno and San Francisco…read more My wife is very active and I figured part of her birthday week and present would be a nice stop at this Factory store. She did not know till we parked by the store. Pros - A) Big store and a huge selection of shoes B) Great prices C) They did have shoes in extra wide ( for me) D) The best part - Joshua at the checkout - stellar, classy, took ownership, fun, solid, amazing skills, a natural people person and hopefully one day the president/ owner of his own company because he has it all. Kalevee- what a sweet, kind, hardworking and focused individual who was so patient and went back to the warehouse 3 times looking to find us the best fits and options. Another silent superstar who lead by example and his superior actions. E) We did pick up 3 pairs at great bargains. They applied the Nike app discounts as well. Thanks again Joshua. F) Loved the apparel section G) Line moved very quickly for a busy Saturday afternoon. Cons - none store related. Just a very tight parking lot with small spaces ( we had a big SUV) and crazy Tesla drivers speed racing vying for parking. Do please park 400 feet away and walk. This was a great shopping experience.

    I called this store looking for a specific pair of shoes but didn't have the item number, i only…read morethe name and a description. The person on the phone was extremely patient with me and took the time to search and find exactly what I was looking for. He was able to confirm they were in stock in my size and even held them for me. I came in about 15 minutes later and both gentlemen at the register were incredibly kind and helpful. They not only had my shoes ready but also went out of their way to find another size for my sister. The entire experience was fast, smooth, and efficient from start to finish. The customer service was outstanding. They were friendly, patient, and genuinely helpful. I really appreciate how easy they made everything, and I will definitely be coming back.

    Clarks - shoes - Updated May 2026

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