My son needed some new shoes, so we stopped in. Isaac helped us and he was incredibly helpful and attentive. It seemed like he was standing by and ready whenever we needed something even though he wasn't hovering. What was incredibly funny was that both my son and I were way off on his size because his feet have grown so much since we last bought him shoes. I initially asked Isaac to get him a size six and a six. It turned out that my sone needed a size seven and a half. Isaac was great and didn't balk when we asked, three times, for him to get a larger size. In the end, we bought my son a I both new pairs of Vans and the experience was nice and easy. read more

Vance helped us out and he was fantastic! He grabbed all the sizes we needed, and answered our many questions as we tried on different shoe styles. We will return - thanks! read more

Came in to get matching shoes with my boyfriend, we were very short on time before dinner reservations. Kenny came in absolutely clutch. He got us our shoes sizes to try on and when I opened my box - the shoes weren't laced!! SO - Kenny offered to tie the shoes and he did it SO fast. Kenny was very friendly and efficient. Thank you Kenny!! read more

Brittney did a great job and I want to express my sincere gratitude for her exceptional customer service at Vans in Valley Fair Mall. Brittneys and her teams warm and welcoming demeanor, extensive product knowledge, and genuine concern for customer satisfaction stood out. Her leadership and commitment to excellence set a high standard for the vans team. I appreciate the positive and inclusive atmosphere Brittney created, making me feel valued as a customer. Thank you for making my experience memorable, and I will definitely recommend this Vans store to others. Thank you again for helping me exchange a defective shoe. read more

Chris, the floor sales rep made our shopping experience anything but good. While visiting the store to get my dad some new shoes for Father's Day, my dad had the misfortune of being treated poorly and disrespectfully by Chris. I'm not sure of the reasoning behind his poor attitude and rude behavior towards my dad, but I do know it is not a way to treat any customer. I brought it up to to the guy at the register when we were asked who had "helped" us, and we were told 'that's just how the guy is'. The remaining of the staff seemed great, aside from this guy Chris. Good luck on your shopping experience, but beware of possibly being met with the same experience as us. read more

Van-tastic! This Vans store has a terrific variety of fun clothing and footwear for all. The prices are quite reasonable and the sales & promotions are pretty amazing. The staff/service is excellent and the lovely Laurel, who welcomed and assisted us, was an absolute darling during our family visit! read more

I made a quick detour after my visit to Apple just to check out the new collaboration between Vans X Marvel. This is just like any other typical Vans location but this Valley Fair location is always guaranteed to be super busy. The shoe area is a bit on the smaller side and due to everyone migrating and congregating there, things will be cramped. I do not recommend this location during the weekends if you are claustrophobic in any way. Customer service is pretty good even with it being so busy. Everyone is friendly and willing to assist. The sales associates are pretty fast when it comes to checking for shoe sizes and getting what you want so it's pretty safe to assume that their stockroom is well organized and in tip top shape. Keep this up and I'll definitely be back. read more

Vans - New Marvel Collab... - Shoe Stores Near Me - Santa Clara, California

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Came in earlier, and got my daughter the purple slip on checkered vans that she loves. The service was great, they were able to work out a discount too which I thought was cool. The service was 5-stars. Happy with how the experience went here earlier today. read more

Loved the service my friend bought multiple shoes she was happy you guys should definitely come here read more

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Excellent customer service. Even though the store was pretty crowded on a Saturday morning we were assisted quickly and they even tied up the laces of the shoes. read more

We entered the store and we were greeted promptly by David. He let us know he was available if we needed any assistance. Their selection is pretty basic as other Vans stores (not that it's a problem), we were looking for basic shoes. David assisted us with sizes and rang us up. Great customer service, we will definitely be back. read more

I've never owned a pair of Vans before, so I came in to check out some Old Skools. Turns out there are 3 versions of the original black and white ones that look identical but have totally different soles. The sales rep was super knowledgeable about each variation and guided me toward the ones she thought would be the most durable/comfortable - Old Skool Pros (which are about the same price as the originals and the Lites anyways). The store was a little understaffed but this was understandable for a Thursday night. Solid retail experience. read more

Vans - Shoe Stores Near Me - Santa Clara, California

Super-helpful staff! Great selection - and not just shoes, too! (Clothing, belts, socks, backpacks, etc.) Well-kept and clean store, as well. read more

It was really busy yesterday on 05/28/2018 on memorial day. There were people in the store trying on shoes and there was a long line. The staff who were dealing with shoe sizes had great and fast service. I was looking at a shoe and she asked me right away what size. I got the shoe within 5 min in my hand and then went to wait in line. The line was about a 10-15min wait. When i was at the cash register, the cashiers were all nice and patient and always asked the customers who helped them out. They also made sure to check the shoe sizes pf each customer's box and check to see if we had 1 right shoe and 1 left shoe. During the checkout AND waiting in line. The store seemed very big compared to the eastridge location read more

This review is for the customer service. While I appreciate the speedy retrieval of requested shoes there was a knowledge gap in styles that are available as well as a lack of help in lacing shoes trying on. When I found The shoes I wanted there was a line 3 people deep and 2 employees standing around. Vans are sold everywhere so I recommend going to a store that is run better. read more

This store was an average retail store. Although, I prefer Vans shoes over the other shoes sold at other stores like PacSun, Tilley's, and Zumiez. They had a variety of selections on shoes which was a plus. The customer service was all right. I could tell that they were understaffed because they were spread out thin. No one greeted me and asked me if I needed help with anything. It was fine because I usually don't ask for help and there were a lot of other people trying on shoes but it's standard policy for all retail stores to greet customers and ask if they needed any assistance. read more

Vans - Shoe Stores Near Me - Santa Clara, California

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Anthony is the man,I was looking for the size no.10,he grabbed that for me right away,another 9.5 boom right there,everything took about under 5 mins!best service ever!thank you very much Anthony! read more

Vans - Shoe Stores Near Me - Santa Clara, California

My love is a skater from back in the day and he wears Vans almost exclusively. He is hot. The End. Hahaha... okay all of that is true but I guess I should provide a more balanced opinion. ;-) This is a medium sized store with a decent selection of clothing, shoes, accessories and even skate decks. Customer service is pretty friendly the few times we've been in. Haven't had any problems or had to return anything so I can't comment on that. If that ever happens I'll report back... but for now, so far so good. read more

We're sitting in the Vans store right now, waiting to be helped. The store is moderately busy and there is one very nice guy (Hugo) who is trying to help everyone, while 4 other employees sit behind the counter and chit chat. They can clearly see that he's swamped and people are sitting here waiting forever to be helped. Giving 3 stars because Hugo was really great with helping as much as he could, but the rest of the staff was awful. If I could rate just Hugo, he'd get 5 stars. read more

I always tend to stop by the Vans store when I'm in Valley Fair to browse their large selection of Vans shoes on the walls in the back. They always have a great range of colors and patterns that are appealing to the eye. Their customer service in my experience has been great as well. I ordered Vans for the gf on the online store, which I had to exchange for a different size. Called in, and they had the same color in the size I needed, at which point, they held it for me at the store so I could make the exchange. Once I got to the store, not only did the same associate greet me and remember that I called, but the exchange took like two minutes, and was really easy. I definitely appreciated that, and I'm glad that I called ahead of time. The only thing that I will say is that the times I have gone, they usually do not have as many sales as I would like on their shoes...given that Vans are affordable to begin with, it would be nice if they had some cool deals or shoes on sale like some of the other shoe shops in the mall. I'd definitely be more inclined to add to my ever-expanding shoe collection... read more

So let's start with I was only planning to look and try stuff on but not buy...yet I ended up walking out with 2 pairs of shoes. Jonathan knew this going in, yet still helped us out, very informative and patient. These were my first pairs of vans and he helped me not only find the right look, but shoes that were comfortable. Very satisfied with my purchase, and would come back to buy more just because of Jonathan's great customer service! Thanks Vans & of course Jonathan. read more

This experience at Vans blew me out of the water! I was greeted right away in the store by Lina, who was giving me plenty of time and space to shop, while also being a helpful hand when I needed it. She offered so much insight about the product, and I can tell that she's a great help to her team. Colbey offered the fitting room to me, and also answered questions about the product fit, while bringing me multiple options on what I was looking for. He was fun to work with and really easy-going. The experience was welcoming, and the team moved with such fluidity, abiding by all COVID-19 protocols and keeping the store safe for any shopper who passes through. The selection of products was vast, with something for everyone. I only shopped for myself, but I am sure there would be more for me to look at during future visits. Thanks Vans! You guys made my day. read more

Lousy customer service! I'm went for returning , the girl was not in the mood an attitude! Threw the shoes on the floor when she turned around in front of me ! read more

Great store - they always have the styles and sizes you need . The clerks are helpful and friendly . It's a big store that is clean and organized. read more

Vans - Shoe Stores Near Me - Santa Clara, California

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Sabrina was very friendly and helped me find my size of vans flip flops. Go to a sharks game Sabrina !!! You will love it read more

Vans - Shoe Stores Near Me - Santa Clara, California

I love this Vans store. The associates are so nice and super helpful and are so nice even when you ask them to try out different shoes. I'm usually nervous to ask employees at shoe stores to try on shoes, but here they're really nice. The lady who rung us up accidentally made a mistake on a discount offer, but was more than happy to help fix that. Love it read more

I had a horrible experience I asked a worker for a shoe size and I literally waited 20 minutes for her . Eventually I got tired of waiting so i asked her again and she said "oh yeah we don't have your shoe size" . I don't think she was planning on telling me . If I didn't ask her twice I probably would of been waiting for her all day . read more

Normally I don't put bad yelp reviews but I'm so mad today. I went to return my 4 year old daughter's shoes today that I bought 1 week ago. I had the recite and the box, the store manager Victoria would not take it back ! The shoes that that worn one time, hurts the back of her feet ! I asked for a bigger size exchange she still would not do it ! The reason because there is a trace that she wore them , she wants me to continue putting it on her feet ! Obviously, she does not have s child , kids don't ware something that hurts any more . I'm not planning on wasting $50 on a shoes that she only wore once ! She is telling me I'm lying, and she wore it more ! No one mentioned at the site when I bought them they can't return them, they only said receipt and I heard from another service person the box. Those were available so she still did not take them! Beware when shopping here !! read more

True to form, after even talking this up to corporate--they don't follow through. So as they told me that a district manager would be calling me, after I checked up with them three weeks later... ...they thought the matter was solved by being able to talk to someone at corporate. That's not what you told me. You said you are giving my information to someone who had jurisdiction over the store... "I hope you are enjoying your new shoes..." UH WHAT? So point being, it's no FOLLOW through on anything, that's pretty evident. I didn't ask for new shoes, or shoes at all - so I don't know about that. I even followed up the lackluster message (also noting "if you'd like to discuss further, let us know that someone will contact you from corporate") to my previous follow-up with a phone call. No phone call back. NO FOLLOW THROUGH completely absolves any sense of customer service. I actually wasn't looking for something for free, I really just wanted to someone to comprehend the problematic experience I had and how insulting it was. Vans were thing of the past for me, and I suppose they'll now stay that way. So unfortunate. read more

Store manger was very rude and did not want to give me her name on the phone. Cancel my order claiming it automatically the order cancel. When on my side it said it was waiting for it to be processed. read more

Love this store!!! Daniel and Regina are super nice and gave us great recommendations! Give them a raise!

I felt like a kid in a candy store. Very wide selection of shoes, as far as the eye can see, and lots of new additions. I bought some shoes here but had to exchange them for a different pair. Yet there was no hassle. Very efficient service. Employees were pretty helpful. A friend and I kinda thought they could have used more shoe mirrors though. Lookin' for a new pair of Chukkas? This place is the spot. Slip-ons starting to wear and tear? No sweat. Vans has got your back. read more

I just had a great experience at this store today .I was greeted by the manager Dave on the way in and then Johnathon came and helped me with my shoes . He was very knowledgeable and even pointed some other shoes that were on sale .Overall great atmosphere and helpful friendly staff . Thanks read more

The only nice person here is Adip. Lucky for Vans, his employment bumped this review from 0 to 1 star. I asked for shoes and this lady took 30 minutes to find the pair. Then she gave it to SOMEONE ELSE. wtf??? I told her that that was the one i asked for. She said "oh sorry" and then took her break. I hope she gets her ass fired. read more

Dude. Best vans store in the entire Bay Area. I've shopped at vans stores from Marin down to Monterey area. The usual vibe is "go f*** yourself" in a vans store (given that's the skate vibe), but this store is the opposite. At least every 2-3 minutes a differente associate stopped to ask what going on. They were not only attentive to our requests, but also to our two year old! Just an example of how well staffed and great their service is, here's a list of the associates that helped us: Isaac, TJ, Jocelyn, Al, and Jenn ( the MOD). Each person stopped multiple times to help, each smiled and interacted with our son (they even had stickers!!!!!!), and all greeted/farewelled us during our visit. 5 stars isn't enough. It's so nice to know that a huge company can still help its staff value the guest/customer and their needs while running the shop effectively and efficiently. Go vans!!! read more

Just opened. I was showered with attention and help. They didn't have the shoes I wanted but offered to ship them over. Super helpful employees and customer service though. Even though you guys just opened, I love you already. read more

Great customer service!! One employee in paticular helped us out but I cant remember his name for the life of me right now... but he was awesome! Very helpful, attentive, & did not get upset or act rude that he had to run back & fourth from the back room a couple times. He was really great! read more

The Vans store in the Valley Fair Shopping mall review. I went to return shoes Thursday morning because they did not fit. They were only worn in the house but the manager said I was lying. She said she would not give me a refund or an exchange. Then she offered me 12 dollars for a pair of 60. Shoes. Buyer beware!! You are stuck with the shoes even if you never wear them. That store is a rip off. How did she come up with $12.? She said she would only be able to sell them for 28. So she will give me half Half of 28 is not 12. And I have never seen a "used shoe section" at Vans. What a bunch of bs. read more

I came in here yesterday, they had a great selection of clothes at good prices. I have to give Vans 2 starts because the cashier Paulina F was extremely rude. I waited about 20 minutes to use the fitting room when there was no one using it. Instead of checking if anyone was in there, she decided to argue with me that there was someone in there the whole time and acted like I was pulling lies out of my ass. Finally, another employee came and unlocked the door for me and let me try on my clothes. I'm so disappointed with the customer service in Vans. Not coming back. read more

Stopped by here with my significant other during the weekend to buy new shoes. The store was a bit busy so he wanted to wait for a staff to get the right size for his shoes.. I, however just flagged one of them down and asked them if he could get his shoe size. The young man went to the back and came back with sizes I've asked. He thought it was for me at first and then I pointed out that it was for my bf, haha. Anyways, it got less busy by the time we paid so we didn't really have any complaints. The young man who helped us was friendly and apologized if we waited long. read more