Couple days ago, while shopping in a store, I noticed a group of young high school girls who were focused on making TikTok videos. The saleswoman, who was extremely kind and professional, asked them politely to refrain from making videos in the store due to privacy concerns. However, the girls immediately began bullying the saleswoman, telling her that she was only a salesperson and that they could try on as many dresses as they wanted. They also made it clear that they had no intention of buying anything and continued to create noise and laugh at her. Eventually, they left the store. I was extremely disturbed by the way these girls treated the saleswoman. She was a classy woman who did not deserve to be bullied in this manner. To my surprise, I have noticed more than 10 or 15 reviews from that day from seemingly girls and a couple of guys. I did not see any other guys in the store that day, only these teenage TikTok girls. I hope that these girls are held accountable for their behavior and that Google & Yelp takes notice of this incident. It is unacceptable to treat anyone in such a disrespectful and rude manner. read more

Penelope will not take back any returns. By Law, she needs to write All Sales are Final on the invoice. She did not write this statement on my invoice. read more

INSIDE is a cute boutique feel with dresses lining the walls. It's not like Macy's where they have racks and racks of sizes of the same dresses. Long fancy gowns everywhere. Fitting room in the back. If you don't find your size you can ask the lady she might have more sizes in the back. Dresses are fancy so expect fancy prices plus you are in a boutique in Santana Row so expect higher prices anyways. STAFF the owner is middle eastern and will offer to do alterations. Time frame depends on how many other customer alterations she is working on. She quotes you the price on the spot. Since there was no price tag on the dress she was looking at you have to ask. My friend tried to bargain on the price of a dress but didn't work. I read other people's reviews about bad service but I didn't get any impolite service while I was here on this day. PARKING is Santana row so park in the garage and walk here. OVERALL A OK. They do have fancy dresses here so it's worth looking at if you need something for an occasion but the prices might be more than a department store because it's a boutique in Santana row. And because not all sizes might be available you would need to pay additional for alterations. read more

Penelope Boutique - Women's Clothing Near Me - San Jose, California

Par is excellent. She seems to know her inventory cuts and fabrics extremely well, to the point of recommending styles and sizes based on my body type (not a model) which fit me incredibly well. I left feeling seen as well as confident in her choices. I cannot recommend her service or shop enough. read more

The personalized service and beautiful, European made clothes in this store are outstanding. I highly recommend this store for women who are looking for unique, fashionable clothing lines. read more

Went dress shopping for my daughter's prom a couple of weeks ago. There are not too many places that specialize in prom or special evening like there used to be when I was younger. So I found this boutique by doing a Google search. I thought for sure this would be the first of many places that we would have to go to in order for my daughter to find the exact right dress for her senior prom. Luckily, for us, we stepped into Penelope Boutique and met Par. She was very friendly and welcoming, but not pushy. She listened to my daughter and offered suggestions based on Internet searches, my daughter had done. She definitely knows her fabrics and dress cuts and what looks best for the body you are blessed with. She was able to suggest a couple of dresses to my daughter and the third dress was it! It's a gorgeous white dress that hugs her hips and waist with fabric floral appliqués. Par helped my daughter figure out exactly how she wanted it to be adjusted and altered to fit her just perfectly. I really like the fact that she handled all of the fitting, pinning, and alterations, and that I didn't have to bring the dress somewhere else. We just picked up her dress, which is only two weeks after we had found it and paid for it and it is gorgeous! my daughter is super happy and really excited she's going to have a really special and unique dress to wear for her senior prom. We will definitely be returning the next time my daughter needs a dress for a special occasion. read more

Terribly rude staff that love to judge you and insult you. Will never buy from here after the way I was treated.

Don't be fooled when you first walk in. If I hadn't call first I would have just walked on by. I found this boutique on the site of a specific dress I fell in love with but wanted to try it on. I love the service I received here! I felt very welcomed and taken care of. If I can afford it. I will 100% be back. read more

I bought a dress here about a week ago and needed it tailored so the Persian lady that works there said she knows someone down the street she has been working with for many years. She advised me to find my shoes for the dress and bring it back so we can do measurements for alterations. Called her today asking for the information on the tailor so I can set up a time to take it in since I need the dress back by Friday and she was soooooo rude. She was in a rush talking to me trying to hang up as soon as possible and just says I don't have a tailor? Mmm you just told me you did last week when I bought the dress you even quoted me the price and now you don't? So I asked her if she could just give me the name of the place she use to use so I can do my own research on it and she goes no go open yellow book and find it yourself and hangs up!!! Now I need to go find a new tailor by today because I need my dress back by 3 days. She screwed me over. My dress buying experience was very similar as well I felt so rushed to get out of her store. She needs to work on her customer service for sure, you are selling expensive dresses so you need to work with people and make sure it's what they want since you don't even take returns. read more

DO NOT COME HERE AT ALL EVER EVER !! STAY AWAY DON'T WASTE YOUR TIME !!! If I could I would give this place a negative One million ! I came here looking for a prom dress with my sister and she's was so rude from the start , I walked in and she asked us how much we were willing to spend then once I picked something I liked she told me that it wouldn't fit me and that something else would be better like I'm paying for the dress , seriously lady ! she's super rude , then I wanted to try on a dress for color and she said no you can't try on a dress for a color your going to ruin it like are you serious !!! She literally yanks dresses from you , I've never in my life have had such a bad experience , you are better off at trudys or somewhere else for cheaper too they are over priced don't waste your time !!!!!! read more

I do not like writing bad reviews, but I am writing this for the sake of the other. If you are looking for a prom dress this is not the review for you. This review is for the bride that is looking for a prom dress to wear on their wedding day. I am doing a destination wedding therefore was looking for more of a nice white cocktail dress to wear. I will say the owner of the store eventually was cordial and gave me a return but it was a long painful process. So this is what happened. I had bought a Sherri Hill dress from her for almost 600 dollars. She offered to either to keep it in the store for me or I can just take it with me. My wedding wasnt until a year so I stored it away safely out of the sun. There was a small red spot on the bottom of the dress but I was planning  it to get hemmed so I did not think it was a big deal. After about a couple months, I opened the dress up and I had found that all the beading on the dress (white beads) had turned yellow and the red spot was more prominent. I tried to stay calm, and knowing that in the back of my mind people had written bad reviews I decided to give her a call to see what options I have. I did not want to wear a yellowed looking dress. Even before I was able to fully ask my questions on options, she immediately started to get defensive. The way she reacted I could not even reason with her. I had asked her to be friendly and cordial, and tried to reason with her. I asked then if I can bring back the dress and store it at her shop, and she sternly said to me "absolutely not!" Funny, because she offered that from the start. I was not expecting a return or an exchange, I was hoping maybe she can call Sherri Hill company and explain to her it was a defect. Which from the beginning I knew what was going. I understood it was not her fault, it was a manufacturer's defect. She completely refused, and then I asked her if I can have Sherri Hills contact info, and she refused. She told me I should just go google it and that many girls in the past has done that. She basically told me there is nothing she can do and she hung up on me. So I google around and I cant find the number. In fact Sherri Hill does not communicate with the public. So she straight up lied. Horrible customer service. Out of desperation I call other bridal shops and explain my situation, and I finally found the number. I believe they were not supposed to give me the number, but they sensed that Penelope Boutique needed to be reported and kindly gave me the number. Once I contacted Sherri Hill, she sounded super upset and had told me she will contact Penelope Boutique herself. Immediately after Parvin calls me back and rudely tells me "Sherri Hill just called me, and because they want to hold their reputation I will return it for you." Funny, like she was doing me the favor. Then she proceeded to say "I do not want you shopping in my store, because it is a headache." I felt that was so immature to say. I dont understand how she doesnt understand the principle of good customer service equals good business. In the end when I went into the store, she was cordial and recognized in fact that the dress had yellowed. She did have to point out that I didnt say "beads" versus "fabric". If she was not so rude and interupted me the whole time, maybe we could have talked out what was exactly going on with the dress. So there is the ONE star since I was able to get my money refunded. What would have happened if I couldnt get Sherri Hills contact? I would have just cut losses. I would have reported her to the BBB but because she did follow through on the return I will let it be. Take this review as a grain of salt though please. If you know exactly what you are looking for, and you plan on wearing it one time, maybe this is the shop for you, I would NOT recommend this shop for brides though. In my opinion, she is in the wrong business with her attittude. Brides are super sensitive and picky, beats me why she still sells dresses to women. read more

This has got to be the absolute best dress shop in the Bay Area ! Their selection is unlike any other I have seen! I came here to get my prom dress and the owner was extremely attentive in helping me find exactly what I was looking for! Also, since its prom season many boutiques aren't able to receive the dress you want to order for about a month, Penelope's was able to get my dress in a little over a week! On top of it the alterations they did were top notch, and made the dress the perfect fit for my body without any evidence the dress was altered at all, left behind! If your looking for the right dress for ANY occasion this is definitely your shop! read more

I got the perfect dress there! The lady at the store was so helpful and nice, and delt with me in a very stressed state! Would recommend going there 100% read more

Penelope Boutique - Women's Clothing Near Me - San Jose, California

Such an awesome boutique!! The owner is so so so sweet and helpful and if you show her or tell her about any dress you want, she'll help you find it super easily. She knows exactly what size you'll be and how it'll fit on you, she's super knowledgable about her job. Cute boutique with a lot of nice, and very good quality dresses. I shopped at 4 other prom dress stores before this one and got not helpful service, people who didn't care about what I was going to end up wearing, and extremely low quality dresses. I'm a 6 foot girl, and not many dresses fit on me but the Penelope owner was very concerned about my fit and helped me find the PERFECT dress. Sweet and helpful owner, highly recommend!! read more

Penelope Boutique - Sherri Hill Dress - Women's Clothing Near Me - San Jose, California

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With all the Chaos in our community regarding the Corona Virus. All School activities have been canceled to include PROM. We called the boutique to see if we can return the gown. The lady on the phone was rude and just stated "No refunds, whatsoever." I understand that policy on normal circumstances, but this is a whole world emergency situation. Not a change of mind. read more

I had been doing business with Penelope for years and purchased about $1,000 worth of clothes per year. I moved to Oceanside CA and continued to purchase clothes from Parvin via pictures and US mail. However, I ordered an outfit that when it came, the skirt was too big, and the tunic was so long it hit the ground (I'm short!). So, I asked her if I could return it and she refused. I reminded her that she could sell it in her boutique in a heartbeat but she would hear none of it. I also reminded her that I've done thousands of dollars worth of business with her and that didn't count either. So, I terminated our relationship. I told her there were lots of places where I could buy cute clothes and that $299 just cost her potential business into the future. She didn't seem to care. read more

I very rarely if ever leave reviews on Yelp, but based on some of the reviews Parvin has received, I felt compelled to leave a review for her. This is one of the nicest experiences with a dress shop I have ever had. I found a Jovani dress (#55717) online that I really loved, but I wanted to try it on and feel the fabric before purchasing it for a formal wedding I am attending next week. I called around to dress shops all over the Bay Area and they all told me the same thing, "There is limited stock in the shops right now, because of Covid. If you want a dress, you pay in advance and take your chances. No refunds". Parvin was not unique in that respect. What set her apart was her knowledge of the dress. She had worked with it before and felt that it would be the perfect dress for the event I was attending. In addition, she felt she could advise me as to whether or not it would work with my figure. So I set an appointment and went in. Is she blunt? Yes, but I appreciated it. I would rather have someone tell me that my figure will not work with a particular silhouette, than to show up at an event looking a nightmare. Fortunately, for me she felt it would work with my body type and i took a chance and ordered it. She charged me the price that Jovanni would have charged me, if I had bought direct from them. She also quoted me the absolute max for alterations, so there would be no surprises, so I was pleasantly surprised when all I needed was a hem and it was third of the cost quoted. I am in love this dress and I cannot wait to attend the wedding. I cannot recommend Parvin more. She is very kind and delivered exactly what she promised me in the time frame stated. read more

I would give this place zero stars if it was possible. I don't know if the worker was the owner or not, but during prom dress season she was not nice to me at all. I came in with some friends and began looking at dresses, I pulled one off of the shelf and she came up to me and asked if I wanted to try it on. I said it won't fit me because the dress was a 4 and I was a 2. I said that I would try it on anyways to see if I even liked the style (because you CAN do that, even if it's too big, you can just pinch the sides just to get a look at it on you). But, she literally yanked the dress away from me and put it back on the shelf and said that I shouldn't try it on because I wasn't going to buy it because it doesn't fit me. This made me so mad. First of all, how does she know that I wasn't going to buy it?? I could have had my size wrong and the 4 could have fit. She was just so rude and unhelpful and definitely shouldn't have yanked the dress away from me. All of my friends and I walked out and she just lost a lot of business. Horrible customer service, horrible attitudes in this store. PS. The dresses are WAY overpriced and you can get the same dresses at other stores for a lot less :) There's a reason there are so many reviews with 1 star complaining about the owner; it's because she's just plain rude. read more

Do NOT come here! Came here on a Saturday afternoon and there was only two other people in the shop, a mother and daughter. My best friend and I were shopping for our prom dresses and this location was carrying Sherri Hill at the time so we thought we could find what we were looking for here. We dressed very casually (v-neck and jeans) because we knew we would be trying dresses on. We walked in and immediately, the older lady stares us down. Uncomfortable, we started on the opposite side of the store. There was actually very few to select from and within a minute, the lady comes up to us and asks "You're looking for a dress?". We were still looking so we just said we weren't ready. My best friend pulls a dress out to look at it better and immediately, the lady grabs the dress with her and says "You like this dress?" and my best friend says "I was just looking at it." and the lady goes "Well, this is a $500 dress so..." Basically insinuating that we couldn't afford to shop there! I was shocked that I had just heard that! I'm not trying to brag, I'm just saying our families definitely do have enough money to buy more expensive dresses and to be treated like we couldn't was beyond me. We were so shocked we had just heard that, we politely said there was nothing in the shop we liked and left. But I can not believe We were treated like that. The shop really did not have much to offer! It's tiny and the dresses are a little but out dated. Plus there were only two dressing rooms and one was stacked high with boxes and collecting dust. Not something you want to see on Santana Row. This place looked more like a sweatshop. No wonder it's in the back. You're better off going to Trudy's in Campbell. read more

DON'T ORDER ANYTHING HERE. I don't care that their store is in Santana row, their services suck and are below average even for a regular boutique store. I ordered my dress through them and before I placed the order I double checked to see if there were these flaps on the dress because I couldn't tell from the picture. They said no, and even if there were they'd love to fix them for me. However when I got the dress, the lady gave me a HUGE attitude for wanting to change it. Before you pay they're all helpful and nice but afterwards they don't give no crap about you. Also, I am a Santana row employee, and therefore I get 10% off and free alteration. When I paid for the dress they said the 10% off does not apply for special orders, which I understand so I let it go. So I asked for alteration and the lady said its free because I work there. When I went to get my dress today, not only did they say I actually need to pay for it, her attitude was horrible and she was like "it needs to be paid." Like are you serious? I paid 300 bucks for a dress. The dress turns out to not look anything like the original picture. The sales attitude is the worst. They literally try to get the most money out of you. Once again, DON'T EVER COME HERE. read more

WORST store ever, i wish they had negative stars! the lady was rude & unhelpful. she ordered my prom dress when i got it i there were missing rhinestones. & she had a GIGANTIC attitude because i wanted it fixed i would never go there. if you want good customer service & happiness go to flares bridal & formal in walnut creek, CA or BChicFashion in Belmont, Ca. read more

We walked in there looking for a prom dress and received quick service. The tailored dress was ready within a week. Very helpful.

Upon walking in I noticed how many different and unique dresses were in the store. After getting screwed over by an online site I was just in a rush to find SOMETHING I liked. I found a dress, but I still had my heart set on a certain one, the lady (I do not know her name) called the manufacturer and specially ordered my dress for me, although we had to get a size larger than needed she is going to do my alterations as well. I would suggest this boutique to anyone, they really saved my prom. read more

A great place for unique dresses, from casual to formal. I've been shopping here for years and love, love, love every piece I've got. The owner is knowledgeable about latest trends and has up-to-day selection, but what I like most is the expert advise I get on how to wear what I got, how to turn a dress into an outfit. She's even happy to advice on clothes I bought somewhere else. I'm a dancer. I wear Penelope's dresses for performances and in clubs and they always get attention they richly deserve. Great selection, professional advise, expert alterations - my favorite boutique. read more

Penelope is your higher class boutique. Her dresses are Canadian and Europian. The dresses I tried on fit exquisitely comfortable and were gorgeous. Don't miss this shop. It's around the corner from Santana row, almost to Winchester. read more

We have personally purchased two different prom dresses from this store. The first time it was for junior prom. It went perfectly. The Sherri Hill dress in the color my daughter wanted had to be ordered. It arrived in the time quoted and was absolutely gorgeous. She felt like a princess and for that we were overjoyed. We definitely came back to this shop for senior prom. The second time around my daughter purchased her dress for prom approximately four months in advance. The owner, Parvin took down her name, the specific dress and the name of the high school. She explained that it was her policy to keep this information to make sure that no two girls wear the same dress to the same prom. My daughter was in love with her dress. Unfortunately just one week before prom we found out that another girl at the same school had the exact same dress. Upon further investigation we found that she had purchased her dress from Penelope's. Needless to say my daughter was heartbroken. She called from school in tears. She had spoken to the girl who basically refused to try to return her dress. I was concerned that we would be stuck with the dress because we had already had alterations done. The dress fit like a glove -oscar worthy. I called Parvin and calmly explained the situation. She was so kind and understanding. She remembered both girls and dresses. She said that the other girl had come during a very busy time (prom season). Parvin offered to call the other girl and see if she would be willing to exchange her dress -less alterations. The girl refused so she offered us an exchange. We took our dress back that night and picked and even more beautiful gown. The dress was $100 less and had full rhinestones -stunner. She also gave us a $100 additional store credit for our trouble. In the end it worked out better. My daughters new dress was even better than the original. Parvin also had it altered to fit like a glove in the very short span of time. We were impressed with the treatment we received to right the wrong. I have to say that after reading the other reviews, I am shocked at how these reviews say they were treated. I will be honest and say that buying an approximately $700 dress is a sacrifice for us. We are not rich by any means. We are not Caucasian and I even have visible tattoos. Even with these factors I have never been treated badly here. We have always been treated with the utmost respect. I can not always say that about other businesses. Parvin made sure my daughter looked and felt like the queen that she is. She turned a mishap into a blessing and most importantly played a pivotal role in two of my daughters most important life events thus far. Hopefully there will be more to come as my daughter goes off to college and eventually gets married (wink wink). There is no other store in San Jose and the surrounding areas with the selection this boutique has. So much so that my niece from Fairfield also came to purchase both her junior and senior prom dresses here as well. My niece wears a slightly larger size making quality prom dress searches even harder but this boutique made it happen for her. They have beautiful quality gowns for all sizes. They made my nieces dreams come true as well, two years in a row. We are definitely life long customers. Thank you. read more

The store carries a lot of beautiful fashion. I've bought several items over the years, each was a great success. The owner is very knowledgable and helpful with fashion advise, offers high quality alterations if needed. The only reason I'm not giving the place 5 stars is high prices. read more

I've read past reviews on this boutique, and most of them have been bad. But, my mom and i still decided to check this place out and i easily found my chosen prom dress! The owner was very attentive, and i liked how she made suggestions and gave input on each dress i tried on. (: read more

The customer service over the phone was extremely rude and curt. I asked a simple question about their selection of prom dresses in a size 0 and was given an response of "we are not a department store, ok? We have a few but you're gonna have to go online" in a rude tone of voice. As a result of this interaction, I decided to take my money and business elsewhere. If this is how Penelope treats their customers, I will never spend my money there and advise others not to as well. read more

I've been going here for the past four years and every time I've been able to find the perfect dress for that special occasion. The entire staff is so helpful and willing to go out of their way to make sure you look like a million bucks for your special night. I have yet to find a dress shop that compares to the amazing selection that Penelope's has. I won't go anywhere else! Stop by Penelope's and you won't be disappointed! read more

I bought 8 pieces of clothes from this store in 2013 and was back on June 9th, 2016. The store owner Ms. Parvin Abodollahi was super nice and patient as I was her "favorite" returning customer. She introduced many dresses and made tons of compliments. She asked me to be her model for the Winter fashion show and promised to give me discounts next time. Couldn't resist the temptation of beauty but was not too sure, I specifically asked Ms. Abodollahi what her return policy was. She told me I could return in 5 days. With that said and felt reassured, I bought 8 pieces, thinking that I could go back home and ask my family and friends before I really decided which ones to keep. The next day, I did go back to the store and returned 3 pieces including the one that had a snake print which I'm scared of but didn't notice when I was trying that on in her store. Ms. Abodollahi asked me to try on something else. I said okay and bought a few more items. I got a refund of $182.69. The next Monday, on June 13th, I decided to return 3 dresses that are beautiful but would probably be wore once a year. And they do seem to be over priced. Ms. Abodollahi was not in store. I was told to be back on Wednesday for a return. So I went back on Wednesday, June 15th 2016. I was shocked that Ms. Abodollahi's attitude turned 180 degrees. She was cold and told me she couldn't accept anything. I repeated her words of her return policy. She interrupted me rudely and told me not to let her repeat 5 times that she couldn't accept anything. I said I appreciated her help on finding me beautiful dresses and I have introduced this store to my friends, but this is going to ruin everything. She had to keep her words! And at that time, she asked me to read the receipt. It's printed there is no return or refund! If that's the case, she should have told me and be honest at the very beginning when I asked her before I paid! She was attempting to sell by lying to me that I could return in 5 days and in reality if she changed her mind I would be in a bad situation! After all, I can't read the receipt before I make the order. This is super unfair! And her dealing with me on the next day is a proof that there is a refund and that's what it should be! Ms. Abodollahi can't do business like this. She can't lie to her customers in order to sell and make money. I've filed a complaint on Better Business Bureau and I'm getting ready to go to the small claim court to protect my rights. Another note on the dresses I bought from the store. They look nice, but the overall quality is very poor for the amount of money you are spending. Some clothes must be fixed for there are noticeable or unnoticeable holes and scratches. So ladies, be very careful if you are going shopping in this store. Hope my experience would prevent you all from being in a situation like this. read more

I came in today to try a dress my pageant director had put on hold for me to try on. When I got there I found the dress and when I told her my name and what I was doing there she told me someone had already purchased the dress so I couldn't try it on. A couple things: if it was purchased, why is it on display? Also, how could someone have bought it over night when it was on hold for me? When I told her I just wanted to try it on and if I liked it I would order, she said I could put it on and kept trying to make me get another dress. Furthermore, the dejection or lack there of was SO dated I wondered how this place was still in business. She was very rude, unappreciative that potential business was staring her right in the face and snappy. She talked as if I couldn't afford the dress so why try it on. I immediately left and went to Trudy's at the Pruneyard and had the best service and walked out of there with a dress! If you can avoid this place, I would. Don't waste your time. Wish I could give no stars read more

Worst store ever!!!! The owner of this boutique is so rude to customers. She will tell you anything while are in the store, for you to purchase a dress! But Buyers Beware she is insulting and mean. She is not very customer oriented only cash oriented. Shop at Trudys or elsewhere- she doesn't deserve the business! read more

Update: 10/12 . I just went to wear the 2nd outfit I bought from this store. for my anniversary dinner and guess what? It has holes in it ...See what kind of crummy quality you get from this store? Now I know why she put it on sale. It is a shame that you're in business to try and trick your customers into buying shoddy merchandise rather than helping them feel good about their purchases at your store. That's 2 for 2 items I bought from your store that were DAMAGED GOODS. And you have a no refund policy. How convenient. You cost me over $500.00 for nothing. If it wouldn't waste more of my time and money, I'd report you to the BBB. 5/12. After reading the negative reviews, it all makes sense to me now. I was not a younger woman (20's) looking for prom dresses but rather a more mature woman (late 40s) and still I got treated rudely. So age has nothing to do with it. This place is not for people who are looking for professional continuous customer service. Sure, the owner is nice and friendly while making the sale, but once you're out the door, you're screwed. I bought two outfits. One on sale and the other was not. In my case, she didn't even tell me I could exchange the outfit if I had any need to. She out right told me I can't return it. period. That was a lie. READ YOUR RECEIPT. You have five days to return for an exchange. That being said, outside the five day limit I noticed there was a huge damage going down the entire seam of the tunic. It looked as though someone had let out the seam and the holes from the stitches were on both sides going up the seam. I went back to ask for a refund or at least a credit. The owner wouldn't even give me the respect to listen to my circumstances. SHE WAS RUDE, INSULTING and even said to my husband it's none of his business (when he tried to defend me). NASTY person. She claims her health isn't great, - who knows if that's even true but look, that doesn't excuse you from treating your customers like dirt. There are always exceptions to a no refund policy, I don't care who you are. And I got that confirmed by two other stores, with similar clothing. It was wrong. SHAME ON YOU. BUYER BEWARE! read more

I have read all the reviews here just to see if the owner was just having a bad day when I went in or if she has been rude and said some very inappropriate things to others too. I think she must be posting the positive posts on here because she was so rude, even insulting, like I wasn't worthy to be in her store looking at her clothing. She even said I couldn't try on anything unless I was for sure going to buy it. How was I suppose to know that by looking at it on a hanger! I left feeling angry, insulted and bad about stepping foot in her store. Although she did have some pretty things, you can't hide ugliness with glitter. I will never go there again. read more

Terrible place. I'm a senior in high school looking for a prom dress. I found the most beautiful beige dress. I asked to see the dress and the lady was hesitant to show it to me. I had to ask for it twice. As I was trying it on I called my mom over to help me zip it up, the lady rudely shoved my mom out of the way and did it for me. I asked if I could take a picture of it to show my dad before I could buy it, the lady yelled out "no pictures!" and unzipped it, revealing my breasts to the customers that were there. The dress was very pretty, I left the store and called in, requesting to talk to someone else because of the terrible customer service that I had just experience. Once again, she was very rude, she argued that what she did was not wrong. I don't know about anyone else but I do not enjoy showing my breasts to the public. The dress was gorgeous, but not worth it. read more

This boutique has been a lifesaver in helping me get the dress of my dreams! Parvin helped me from the moment I walked through the door. I had a specific dress in mind which she special ordered for me. She kept me updated on the status of the dress and I was beyond pleased when it finally came in. She also helped with the alterations and now I am ready to wear the dress I love! Can't recommend it enough. They have a good selection of dresses that I couldn't find anywhere else. Very happy with my experience here read more

If you are looking for clothing that is unique and beautiful, you need to visit Penelope's. The owner of the boutique (Pavin) buys all of her clothes from Europe and they are one of a kind, so you don't have to worry that you will show up at an event and see others wearing the same outfit. Pavin knows what looks good on me and orders clothing that she knows I will love. She has become my personal shopper. She is truly the best!!! She is always so patient with me while I try on lots and lots of outfits, and she always has great feedback on what looks best on me. Thanks Pavin!! read more

I loved this store! Trudys was awful and pushy! All they did was have me try on ugly dresses that weren't in my size. After a long hectic day of prom dress shopping I went to Penelope's and the lady was super helpful and legit my savior! I originally tried on a stunning Sheri hill gown at Trudys but I needed the next size up and the owner insisted I couldn't have the dress and she couldn't order it in my size. I went to Penelope's and asked if they had the dress, they didn't but she said she could order it in my size which was a dream come true, she even let me try on other dresses while I was waiting for her to call and order my dress. The store is clean and very cute and I adore that it's a boutique and I'm supporting small local Buisness. The only downside is it is a little more on the pricey side, HOWEVER that's because they primarily only carry designers like Sherri hill, jovani ect. read more

Great boutique, my daughter found both of her prom dresses here. The owner was helpful and actually ordered one of the dresses that other stores said they could not get and we received it in three days. The alterations were complete in three days. I would recommend you go here to find a prom dress. If she does not have it in store, she will order it for you. read more