If I could give this place 6 stars, I would. after some bad and disappointing experiences at other shops, we stumbled upon this boutique after walking around town following an appointment at Lovely bride. We didn't have an appointment but the girl workng there, Kayla, could not have been more welcoming and allowed us to have a full appointment right on the spot! The dresses were so beautiful and there was such a large variety of styles, my sister (the bride) was finally able to explore different styles and with the stylists help, figure out what was best for her!! She found a dress she absolutely loved, but my mom was not with us so we were not ready to buy and we felt zero pressure. She recommended coming back after sleeping on it and gave us all the info on the dress so we could do research online. My sister left feeling reassured and her spirits were lifted and it was the perfect end to the day! We can't recommend this store enough and cannot wait to come back!!! read more

Bride and Bustle - Bridal Near Me - Los Gatos, California

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I'm giving this place 2 stars because of the lack of professionalism and communication. I found my reception dress easily and was happy with the selection, but picking it up was extremely stressful, especially so close to my wedding. My father went three separate times during their posted business hours to pick up my dress, and no one was there. I called around 30 times, and it took three days for Mikayla to finally answer. She also did not respond to my emails. I thought everything was resolved when we scheduled a 1 PM pickup, but my father arrived and Mikayla was 30 minutes late. She sent an email 15 minutes before the appointment saying she was running late, but by then my dad was already driving there and I was at my bridal shower and didn't see the message. I'm grateful I found a dress I loved, but the pickup experience caused unnecessary stress right before my wedding. If you're a bride looking for a smooth, reliable, and stress-free experience, I would unfortunately not recommend this store. read more

tldr: DON'T SHOP AT BRIDE & BUSTLE! Their communication is unreliable, their service is unprofessional, & their business is consistently disappointing. Our experience at Bride & Bustle in Los Gatos (owned & operated by Micaela Suhr) was by far the worst shopping experience in our entire lives. Screenshots of emails are included. I was helping my sister make appts for wedding dress shopping. I called Bride & Bustle on 4/1 & spoke with Micaela. Bride & Bustle didn't carry the specific dresses my sister wanted to try on. Micaela said she could order the dresses from the designer with 1-2 weeks' notice & a $75 shipping fee for each dress. I called again on 4/2 & asked her to order the try-on dresses for my sister & book an 1.5 hour appt ($75) on Fri 5/15. She said she would reach out to the designer & get back to me by the end of the next week (4/10). When I hadn't heard from Micaela I emailed her on 4/15. No response. I called & left messages on 4/22, 4/24, & 4/26 & emailed again on 4/28 & still no response. Finally on 4/29 I spoke with Micaela. She confirmed she could order the try-on dresses. She also assured me she had my sister booked for an appt on Fri 5/15 & sent the appt confirmation email for our appt on Fri 5/15. On 5/1 she sent another email confirming the appt on 5/15 However, when we arrived at Bride & Bustle on the day the store was locked, the lights were off, & the sign said "closed." I called & left multiple voicemails & sent an email. Later I got an email claiming "the computer put [our appt] down for next Friday." I'm unsure how "the computer" had our appt down for the following Fri when I received two confirmation emails & verbal confirmation from Micaela for Fri 5/15. Either Micaela is careless, lying, or both. My bet is both. She also mentioned she "was out of the store today on top of it because [her] sister in law just had a baby, so it was just a collision of bad timing for the error." I am very understanding of family emergencies. I find it hard to believe Micaela didn't think to reach out to her Bride & Bustle team or clients. It would have taken less than a minute to send an email or give us a call. Anyways, the frustration doesn't end here. After waiting until the evening of Tues 5/19 for the refund to go through, I emailed Micaela again to make sure she did initiate the refund for the two try-on dresses ($230 total). Based on her previous history of not returning calls & or emails, I wasn't taking any chances now that she owed me money. I emailed her again on 5/20 & 5/21. I also called several times. I would have left voicemails but the voicemail box was full. I even stopped by the store in person on 5/20 during their normal business hours but no one was there. After the past 2 months I can confidently say there is no easy way to get in touch with Micaela Suhr & the Bride & Bustle team. Email, phone, & in-person were all fruitless. Finally I received an email receipt for the refund timestamped for 5/23/2026 at 8:23 PM, plus an email from Micaela. In my opinion lying about sending a refund for a week was the cherry-on-top of this horrible situation. From start to finish, Michela Suhr was incompetent, unreliable, dishonest, & unprofessional. Whether it was the consistent typos sprinkled throughout her business emails to flat out lying about scheduling & refunds, she never ceased to amaze me with her lack of professionalism. I am still in shock that someone who sells something as important, emotional, & expensive as designer wedding dresses has the audacity to behave like this. Perhaps Micaela Suhr should go into a less demanding sales market, like paper towels. This way she could help clean up messes instead of making them. read more

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Unreliable and unresponsive!!! I had my first appt with Micaela and all went well, she was present at the shop on time and was helpful pulling dresses. I then organized a second appointment about 1-2 months later for my family to join me as my maid of honor was coming from out of town. I received the normal confirmation email a couple days before confirming the correct time and date of our scheduled appointment. When the day came the shop was fully closed and Micaela was nowhere to be found, the mailbox to leave a voicemail was full, and she takes weeks to reply to emails (if at all). My family and I were left without being able to try on dresses and my entire family made travel arrangements for this agreed upon time. She made no effort in contacting me on the day of or replying to my email addressing the fact that she missed our appointment. Still have not heard back from her despite my outreach attempts. After looking at the other yelp reviews, I'm learning that we are all having THE EXACT SAME TERRIBLE EXPERIENCE. Avoid this place at all costs and do not trust Micaela to respect your time or joy during the wonderful process of finding your dress. read more

There is something wrong with this place. The website is not working, the voicemail is full and there is no way to contact anyone at the store. The shop was closed during our prescheduled appointment time. We had to originally walk into the store to make the appointment because no one answers the phone. Do not trust this store. read more

Read Breana S review. I should have before making an appointment. Stained, distressed, dirty outdated dresses. We asked to see their 2025 dresses and they only had 3 in store. It was also NOT WORTH THE BRIAL FEE when then the sales associate did not do anything. They did not pull dresses we were leaning towards, would not go into dressing room, did not clip the dresses properly, fluff/style the dress and did not place veils. It was very disappointing and we will be contacting the owner for a refund. read more

Great bridal shop! My daughter and I were bridal dress shopping and didn't even know about this store when we walked past it. We went in to see about scheduling an appointment and Micala was so gracious she let my daughter try on dresses right then and there. The shop will be getting new styles in over the next couple of weeks and we will definitely be back to try on more and to buy a dress! read more

Don't shop here. Trust. Had an appointment today, brought my sister from out of town and they no showed without any warning or cancelation. The shop was locked and closed. Haven't heard from the owner, but looking at the other reviews now, this is a common occurrence. read more

Believe the bad reviews about this place. I made an appointment for Sunday at 1:45pm, it was confirmed and my credit card was holding the appointment. Four minutes before my appointment, I received the following text message. I called the number that texted me 3 times and no answer. I agreed to come back later but as you can see I asked to be called by someone. I wanted to make sure someone was actually at the shop. In the meantime, I did some shopping in the area. At 3:20pm I still wasn't called and didn't want to show up at the place again to be stood up for a second time. At 5pm I was walking back to my car and happened to be walking past the shop. I saw someone in the shop and walked in to make sure my credit card had been reimbursed for the appointment charge. I was told the manager was actually the person who was supposed to run my appointment and was given some story. It seems like no matter what story you get from this place, they stand people up too often enough and I don't think they can be trusted. I won't be going back to actually have an appointment. Make sure you read the other reviews. read more

Bride and Bustle - Bridal Near Me - Los Gatos, California

Micaela was an absolute super star. So sweet to me and me and my family. The shop had a great range of reasonable prices. Gonna v look at a few other salons but pretty sure I found my dress here! read more

Such a beautiful shop! Great selection of dresses! We had such great service! Friendly staff will definitely be purchasing my dress from Bride and Bustle read more

I have been here years for my own wedding and I absolutely loved my consultant and the time we spent there. I definitely had felt all of the bridal feels for my own experience 4 years ago! Fast forward to yesterday for my best friends wedding dress shopping and it was a COMPLETELY different experience. She walked out not feeling like a bride and feeling very uneasy due to the owners mannerisms. I am not one to accuse someone of substance abuse, but unfortunately there was no denying that with what we experienced yesterday at Bride and Bustle. She was definitely high on something (other than weed) and or had been drinking prior to this. She could barely keep her eyes open while speaking to us and her boyfriend was in the back room smoking cigarettes. I had a run in with the boyfriend to tell him that their dog had an accident and I accidentally stepped in it. I didn't want to bother Micaela while she was helping my friend, so I thought I should tell him. He walked out looking worse than the owner did, slumped over, eyes closing, slurring words, and a cigarette in hand. Again, I am not one to accuse someone of having a substance abuse issue, but this was so completely unprofessional and disturbing. I truly hope the owner is able to get herself together so Bride and Bustle is able to stay in business. This was not the same shop or experience I was given years ago. read more

I rarely, if ever, write reviews. However, this warrants a WARNING. TL;dr: the dresses were absolutely vile, stained, disgusting, and the shop was not clean at all. The owner/salesperson was late, asked to cancel my appointment 5 minutes before start, and the salesperson reeked of alcohol (and definitely was wearing the same clothes she wore the day before prior to her Friday night bender). Unfortunately this was my first bridal appointment--ever. They had very little dress choices and I had to actively look for dresses that did not have stains from miscellaneous juices. The salesperson never once asked my budget, offered me water or did anything remotely normal. The vibes were horrific, no music--absolute silence--and only one person working. I am not sure how this place still operates, especially if this is how they deem their business "operational." It takes very little effort to provide clean salespeople and clean dresses. I've never ever experienced anything like this and I would never recommend this place to anyone, ever. I would literally rather go anywhere else than go here. Stay a million miles away--you might literally get staph infection if you don't. PSA to the owner--do better. This is vile and a disgrace to any bride looking to have a special moment. thanks! read more

Elizabeth was a joy and did a great job for my daughter's bridal fitting. We found the dress she loves. We are thrilled with this shop so far! read more

What a wonderful shop! Elizabeth was incredible...so fun, informative, pulled all the right dresses after listening to what my future daughter-in-law wanted. She was just an absolute joy! We had a private appointment and that is the way to go! Lovely selection of dresses. We had some appetizers brought in for our 3 hour appointment and Elizabeth had champagne and ice tea ready for us. They couldn't have made the day any more special for us! Thank you - Thank you!! read more

My sister booked an appointment here weeks in advance. When we showed up to her appointment, the shop was closed. We tried to reach the owner multiple times and we did not get a response. This was the first shop she decided to visit while dress shopping. Imagine this being your first dress shopping experience. Empty shop, no one responding to why they stood you up. Absolutely unacceptable. Seems like this is a pattern with the owner. They take your $25 deposit and ignore you afterwards. Don't waste your time with this place! read more

We came today for my future daughter in-law to try on dresses. She had an appointment that she paid for and they didn't bother to show up. We called, texted and emailed, no response. The other shop owners said this happens frequently and other people have been upset. Their hours say 10-5 but it looks deserted. I sure wouldn't want another bride to go through this. Please, please, please, don't trust your bridal needs to this crazy, unprofessional, wannabe store. read more

Came here today to go dress shopping for my friend that made her appointment 1 month ago and the store was closed and locked. They never notified her of a cancellation and still have not contacted her several hours after the appointment. We planned this day many weeks ago and some of us traveled to the Bay Area to dress shop today read more

Beautiful Store. Elizabeth is knowledgeable, gracious and disarming. She helped me navigate the store with ease and made trying on dresses comfortable. I live away from my hometown and shopped solo and she took photos to share with my out of state family. The dress selection is lovely and she offered me options to get items off the rack since my wedding was less than 6 weeks away. I left feeling happy about the the Hayley Paige dress and matching Swarovski hair comb I found and owe that wonderful memory to her professionalism and kindness. I really do recommend all brides to stop in this Boutique. Every bride deserves this experience. read more

Bride and Bustle - Bridal Near Me - Los Gatos, California

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My friend made an appointment for this place a while ago and when we arrived the store was closed and locked with no notice of cancellation.

First things first, they have a great inventory of dresses to choose from. Tons of different styles and price ranges. In my experience, it's disappointing to go through all the trouble to make a bridal appointment, gather loved ones to come with you, drive further than you want to, just to show up and realize the dresses are out of date or that there isn't a big selection to choose from. That absolutely will not happen to you here. As a SF resident, I went to many bridal boutiques/ designers during my purchase journey. The SF boutiques were a waste of time in comparison. I should have come straight here. The staff is very friendly. I felt extremely attended to. The ambiance in the store is comfortable & elegant. The decor really adds an element of excitement to your bridal journey. You MUST stop here if you are a Bay Area bride. read more

When my party arrived for a confirmed appointment, the store was closed and locked. The business was completely unresponsive to multiple calls and emails. We waited almost a half hour past our appointment time before leaving. I'm concerned about the reliability of this business if they are not accountable for their appointments. While locked outside, we talked to another customer who was scheduled to pick up his daughter's dress. Given the stress and tight deadlines around wedding planning, it would be a nightmare for me to not have my dress available to me when promised. Overall, I did not feel that I would be able to trust this business with something as critical as my wedding dress for my special day. read more

I loved it here! They were the first bridal shop I went to out of 3 that had very pretty, unique, clean dresses. There were a lot of options to choose from. When I went, the girl who helped me Mikayla, was super helpful. She was there by herself for the day and was still very attentive. She made the process of picking out my wedding dress so easy. She understood my style and budget and didn't pressure me into buying. Also there's a super cute dog there, so highly recommend! read more

HERE FOR MY APPOINTMENT THAT I PAYED FOR AND NO ONE IS HERE???? Multiple people waiting for there appointment. I flew down all the way from Los Angeles for this store. Absolutely ridiculous. Do not book. read more

Bought my dress and belt for my dress here. The alterations for the dress were more extensive than expected even though I got a custom sized dress. Additionally, the belt started yellowing in areas. When I reached out to them, they let me know to email them pictures and they would reach back out. They never reached out again. Terrible customer service. Would not recommend going here or buying accessories here. read more

Elizabeth was incredibly responsive to my email inquiries and in setting up an appointment to try on two sample dresses she requested from a designer on my behalf. She was helpful and flexible in making sure my appointment fit around my busy work schedule. Wonderful customer service and beautiful shop. I would recommend Bride & Bustle to any brides to be. read more

ABSOLUTELY loved my experience in this store. The store is beautiful, the selection is great, and the dresses are organized in such a great way making it much less overwhelming than other bridal shops! All employees had proper masks on and I felt very safe in this store! Ask to work with Elizabeth, she is AMAZING. read more

Honestly I was so pleasantly surprised by this place that I had to write a raving review. I just got engaged and just for fun, I booked an apt here. I walk downtown LG all the time and always thought they would be so snooty and the dresses too expensive for me so why not just go for fun to prove me right. Oh man, was I in the wrong for pre judging this place. The workers were incredibly kind, patient, not pushy at all (shoutout to my girl Elizabeth!) and I just ended up having such a great time here. I then went to Trudy's to see what it was all about and I wanted to run out of there so quickly. They had a lot more options but I had to know exactly what I wanted so the salesperson could pick out what she thought for me. I told her I didn't know what style I wanted and got reprimanded for that then rushed to buy the dress I tried on last because 8 months was just not enough time. And the apt fee doesn't go towards the dress if you buy from them. Needless to say, I thanked them for their help, hustled my way back to the Bustle last minute and bought the dress I had fallen in love with (same price dresses btw as other places). So all to say, even if it's your first time and have no idea what you want or you know exactly what you want, just go try on dresses here and decide later. Super fun and beautiful shop. read more

Bride and Bustle - I promise we're both happy, just terribly un photogenic. - Bridal Near Me - Los Gatos, California

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Although I didn't purchase my wedding gown here, I could not have had a better time at Bride and Bustle on my first day of dress shopping. I had an idea of what I was looking for, but was open to trying on a range of silhouettes and styles as well. I specifically came to Bride and Bustle to try on their selection of Allison Webb dresses since I didn't find any other stores in the Bay Area that carry this designer. They also have a large selection of many other popular designers including Pronovias, Hayley Paige, and Watters. I'm a picky shopper, so I enjoyed being able to look through the store and pick out dresses that caught my eye. Elizabeth, my consultant, also picked a few dresses that she thought I might like and offered some great recommendations for alterations I could make to dresses that weren't quite perfect. Since the store didn't have one dress in particular that I was interested in trying, Elizabeth offered to check in with the designer to locate a sample and have it shipped to the store for me to try. I truly appreciated the wonderful service I received at Bride and Bustle and would definitely recommend it as a must stop in anyone's wedding dress search. read more

When I got there before my 2pm appointment, I was greeted by Elizabeth and the cutie Georgie. Unfortunately, my budget was only at $2000 and their options are pricey for me. Elizabeth didn't make me feel bad about my budget. She even let me try on a dress that's almost double my budget (biggest no-no, right?) just to have fun and play dress up for a little bit (no worries I didn't fall in love with that dress, so no tears were shed lol). Anyway, I just know that this place is really great for other women who could afford more. The options are so beautiful! Also, I hope you get to meet Georgie on the day you decide to visit, that made my heart and experience lighter after having to leave that gorgeous boutique empty-handed. read more

I was very disappointed with this place. We were charged a fee and did not even get any help with selecting dresses or assisting with dresses in the fitting room . We were asked to pull our own dresses and that she would place them in the room for us. The dresses were in really poor condition and dirty and very limited choice. I would never ever recommend this place to anyone ... :( read more

tried to go 3 times during working hours different days and there was always a "be right back sign". waited and they were never when they were supposed to be back according to the sign either. don't know how they're in business. They're open 5 hours every day they don't need an hour lunch break and if someone takes a break put it at the same time each day and update your official hours. Ridiculous read more

First time here with my sister to try and find her dress. Beautiful spot inside, unfortunately it was not a good experience. The ladies who work there are not even interacting with us, also have no clue what they are taking about. Once we had a question they were not even able to answer our questions, very unexperienced. She kept on asking us questions on what she likes ( my sister ) but never ended up helping us on choosing dresses.. read more

One word: AMAZING! This was the first bridal store I went to and it was a fantastic experience. To be honest, I was actually dreading wedding dress shopping as I had no idea what I wanted. Nichole was incredibly patient, knowledgeable, and super fun to work with. She provided her honest opinions on dresses, walked me through different tailoring options (I was clueless) and never made me feel pressured. The whole group loved her! It was a special experience to share with my family. I came back for a second visit today with Emma who was equally as fantastic and such a joy! It felt like shopping with a best friend. My mom picked out the perfect dress and we bought it! Extremely thrilled with the entire experience at Bride and Bustle. After my first appointment, I went to another highly rated bridal salon in the area and it was super underwhelming. Future brides - book yourself an appointment now! You won't regret it. The dresses are insanely gorgeous and they have styles for every personality and body type. This store is absolute quality. read more

I was in town visiting my parents, and my mom suggested I try on wedding dresses for the first time. It's a moment I've dreamed about for a long time! I found this place on Yelp, made an appointment, and ended up having the most wonderful time with my consultant, Elizabeth. She was friendly, sweet, encouraging, and a great listener. She guided me through different styles to confirm what I liked. We found one dress that I definitely want to revisit in the future. I can't thank her enough for making this moment so fun (and productive)! I tried to get her to join in the fun with a glass of champagne. While she declined, my ask just goes to show I had that great an hour with her. Thank you, Elizabeth! read more

Bride and Bustle - My mom and me 3 - Bridal Near Me - Los Gatos, California

My daughter had an appointment at 1:45 we showed up to the location we were waiting outside the door all the lights were off doors locked we called numerous times nobody even called us back to cancel we waited for over an hour in the sun were dissatisfied worst place don't waste your time I can only imagine how hard it would be to even pick up your dress we never even got in the door after eating for weeks for this appointment read more

I went to Bride and Bustle yesterday not really knowing what I was looking for in my bridal gown. Elizabeth was SO kind and really listened to what I was saying. She made great recommendations and was incredibly patient. It was such a positive experience and I cannot recommend this store highly enough! read more

Made an appointment one month in advance and had people fly in and commute far for my very first experience trying on wedding dresses just for the store to be locked and no one was there. There were two other groups waiting for their appointments as well and none of us had been contacted about the store being closed. Tried calling and emailing while waiting outside for my appointment and didn't get any response. I was only contacted later that night, 10 hours after my appointment was supposed to happen and 9 hours after the owner said she found out about the situation. Super unprofessional and unreliable and I will not be rescheduling my appointment after this awful experience. If they cared about their business and customers they should do better in how they treat them read more

Elizabeth was amazing! I tried on so many dresses and she listened to exactly what I was looking for. She was so personable and so easy to talk to. So thankful for such an amazing experience! read more

Best sales representative I have come across in a long time. She answered all of my questions and really took time to listen. Thank you Gianna for making my day! read more