I was trying to put together a folding kick scooter a friend's son had gotten for Christmas when a spring shot out from somewhere. There was no mention of a spring in the manual; nor could I find anything remotely relevant on YouTube. A friend who owns a skateboard shop suggested talking to John at NC board shop. I was sure glad I did. John spent a good 20 minutes figuring out what the part did and getting it back into place. I was so grateful I bought my friend's son a gift certificate - maybe he'll become an NC board shop regular. TL;DR, great service from a really knowledgeable merchant. read more

Very cool skateboard shop! I came in to buy a complete skateboard for my Grandson. The person that helped me out was extremely knowledgeable and very helpful, he was able to guide me through the inns and out of selecting a board that would not only be age appropriate but something that he could also grow into and would last long enough with quality parts "without having to buy the top of the line equipment or for that matter buying something that was crap" I settled on a thrasher board with 53 mm wheels and ABCE9 bearings along with NC Boardshop trucks and finished the underside with the Santa Cruz screaming hand and a bones dinosaur sticker. Cuz that's how I roll "get it, roll?" The shop not only carries everything you need to build a board the also sell protection gear, shoes, socks, pants, and shirts as well as sunglasses and even Christmas ornaments, " which I bought, laugh out loud" Total price for the board was $129 which honestly after doing some interweb research is a pretty good deal for a quality skateboard. Overall experience was great and the customer service was fantastic. I highly recommend them if you're looking to buy a board for yourself or your loved ones. read more

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I went to that store to see the scooters, I didn't know how to ride them and wasn't sure whether they work for me a 72 yrs old person. Mike the owner was super nice he let me try different styles and explained the difference. I took lots of his time and didn't buy one, because I needed to think about it. I had a good experience because he didn't want to just sell a scooter he was looking for my best interested. I highly recommend this shop to anyone, great service. read more

I've been going to this place for years and I love the atmosphere and workers every time. Also a great selection for anything you need for surf, skate and scooter. The owner has been great to my family and I each and everytime. Also from my understanding it's the largest shop in the bay! read more

Needed bearings for a skateboard and was just driving by. Best experience ever! Pleasantly greeted at door. Bearing installation was free. Learned a thing or two. All staff are charming and happy to be constructive as needed. Lots of surf and land toys. Loved this place! read more

NC Boardshop - Entrance. - Surf Shop Near Me - Los Gatos, California

Man much thanks to these guys. I'm not into scooters but my little brother is so he decided to order everything online and build one, man I was lost when it came to building it and compression for the bars and fork these guys are worth the drive. Super friendly staff helped us out a bunch and answered any questions we had as well as helped us build it. Thank you NC Boardshop read more

NC Boardshop - New customer - Surf Shop Near Me - Los Gatos, California

Never ever go here! Buy online dont let them trick you and lie to you. Worst customer service ever and ive spent some money here never again. WORST CUSTOMER SERVICE read more

We love NC BOARDSHOP! Customer service is always A1! Thank you to the staff at NC we have purchased scooters, one wheels and some Santa Cruz swag! Thank you! read more

Awesome shop! Had a wonderful time exploring the store. They helped us pick out a scooter for our little guys. I want to go back and get one for myself! read more

NC Boardshop - Two new youth kick scooters - Surf Shop Near Me - Los Gatos, California

Came in to get some skateboards for the kids. John helped us out so much he was so great. I love the skate shop. There's a great helping out new skaters!!! read more

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I came in today for my birthday to finally buy the skateboard that I have wanted for a while now. I was not greeted by anyone but there was a gentleman behind the register. I went into the skateboard area to look for the skateboard and after a while the gentleman came into the area and said are you looking for something and I said i was looking for a specific skateboard. It sounded like he asked if he could hold my dog and I questioned him, hold my dog? And he says yes can you hold your dog and I replied why do I need to hold my dog and he says we do not allow dogs in here and I replied even service dogs? He replies to me rudely I don't see a vest on him and I said it's in my car if you would like me to go get it if it would that make you feel better it's right there I could go get it. He continues with saying never mind just hurry up and I asked while he's putting skateboards on the shelf not paying sny attention to me about this specific skateboard and he replies that's last year's and I asked if he was able to get it because I really love it and he said rudely "no I can't". so I turned around left and I went to Zumiez and spent my money there and got A wonderful board with awesome customer service. I will NEVERRRRR return to NC shop again. Guess they didn't want my money. O and I have 3 skateboarding kids so you know I'll be buying more stuff. If you want to place that definitely has customer service I suggest you don't go to NC shop cuz that'll be the last thing you get. read more

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Worst Boardshop I've ever been to I've been skating for 11 years and I've been to a lot of board shops definitely would recommend any other shop. they have very nice stuff good quality but when we walked in the energy was completely off they kept watching us as if we were trying to steal when we simply wanted to look around since this was our first time here. Once we got what we needed after purchasing as we are walking out the lady comes out and stands out in the parking lot till we leave if I could give -0 stars I definitely would. read more

July 2, 2024. If you're looking for a family core skate shop and not something corporate, don't come here. This is not the place to go. After years of coming here I always get uncomfortable comments from Mike[tall old white dude} and I'm not the only one, I've heard countless stories of him making people uncomfortable. Today I went in for shoes and a blank deck, funds aren't the best so I was looking at the 40$ shoes and after seeing there's only 2 that weren't appealing I went to look online. Mike then came up to me as I was sitting down if I needed help with anything, I told him no and I'm just looking online for something with a better price and already used to recycle. He then told me "looking at other people's prices trying to get a better price is very looked down upon from a shop owner" after explaining my situation of shoes where I don't really have the funds to buy top line shoes he went on to show me the 25% off shoes which are still over 40$ so it didn't help at all and then continued to repeat "looking at other people's prices trying to get a better price is very looked down upon from a shop owner" so I got my blank deck. Mob grip and left, this is not the first encounter like this from Mike and anyone from the San Jose skate scene has said the same thing including workers from that shop that I've talked to (not calling anyone out). I'm not one to write reviews are be harsh but he needs to stop coming at customers with such hostility. I hope the best for everybody at the shop including Mike and hope the hostility ends. read more

I had a terrific shopping experience here today. With the current pandemic, it is so hard finding a shop with any real customer service to answer questions or allow me to see skateboards in person. Then, I remembered NC Boardshop in Los Gatos after driving by so many times over the years. I called first and found out they have retail hours. Although was not able to go inside, I was able to shop at the door. John was extremely helpful. He answered all of my questions and pointed me in the right direction in buying beginner skateboards for my 6-year-old nephew and 6-year-old son. I ended up buying 2 NC Boardshop skateboards with soft wheels. Thank you! read more

NC Boardshop - Surf Shop Near Me - Los Gatos, California

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Great place to buy a skateboard and the staff is friendly and also skaters so you get free advice from actual skaters! Great mom and pop shop highly recommended. Please support local business read more

Great shopping experience. Treated my newbie skater daughter like a pro. Helped her get her first board. Super helpful and encouraging. She's been riding for hours day one. Great selection of boards and gear. read more

It's 90 degrees outside and they still wouldn't let my service dog in the shop. "The ADA requires State and local government agencies, businesses, and non-profit organizations (covered entities) that provide goods or services to the public to make "reasonable modifications" in their policies, practices, or procedures when necessary to accommodate people with disabilities. The service animal rules fall under this general principle. Accordingly, entities that have a "no pets" policy generally must modify the policy to allow service animals into their facilities" https://www.ada.gov/regs2010/service_animal_qa.pdf read more

Love this place!! The Good: These guys know there stuff. I first came looking to get my daughter (at the time 12 years old) a skateboard. They asked a number of questions and really took their time fitting her with what would work for her. In addition to the boards, they have a great selection of shoes, hats and socks (yes socks -- my kid loves coming here as they have a sock selection not available at any of the other stores). The Bad: The board selection is huge! Telling a 12 year old to pick what they like with a selection this large is a challenging task but definitely worth it! The Ugly: The shop is very close to the middle school so whatever you do, avoid this place around 3pm during school hours or you will be sitting in busy busy traffic. In summary, this is the place to get a skateboard in LG or the surrounding area. We comparison shopped at other stores in Santa Cruz and these guys won out! read more

NC Boardshop - The girls can't make up their minds! - Surf Shop Near Me - Los Gatos, California

I bought a pretty cool board here a week ago, but decided I wanted something a little different, and they did the exchange even though I didn't have the receipt. Many many thanks! I got a cool mini board instead of the longboard I picked out at first. Looking forward to giving it a run around the neighborhood. I also picked up a light sweatshirt and a great looking gym bag for not too much money. read more

Love this board shop got my 2 sons scooters at amazing prices! Customer service is great and went in and walked out within 8 minutes with a wonderful new scooter. It beats Amazon prices and zoomies it's even great for skate boards and pads I highly recommend trying this shop. read more

Really like this shop. Now if they'd just carry stuff for skates :) We came here cause my son wanted a new scooter, the kid isn't even 13 and he's 5'11". So we were looking for something with taller bars and a deck big enough for his clown feet. Lol. I'll be honest and say we weren't planning on buying here before we came. We assumed it'd be pretty pricey- being in Los Gatos. Pleasantly surprised. Their prices seemed on par with online. The staff was super nice. Helpful. Weren't pushy. I'd highly recommend this place for scooter/skateboard stuff. Looked like they had a lot of apparel too. Got 1 happy kiddo. Definitely be back. Even more often if they start carrying stuff for skates...hint hint. Lol. Just saying I've been ponder a pair of tri-skates and the only thing that's stopped me is buying online is a pain. read more

NC Boardshop - Surf Shop Near Me - Los Gatos, California

Walked in to get my 8 yr old her first board. Was greeted by a young lady with a super friendly personality. She walked us to boards. Showed us all the different features and have some advice for growing into the board. Helped with stickers and was giving great customer service! Great set up, huge inventory and killer staff! read more

NC Boardshop - Stickers mania for my daughters first board!! - Surf Shop Near Me - Los Gatos, California

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Hella great experience getting my first skateboard here! This year I slowly became captivated by this art and wanted to get my first board. Mike and an associate (sorry, didn't catch your name, my bad!) are super chill, knowledgeable, have good vibes and make you feel welcome. I was going for certain parts to use for my first build, but instead I opted for one of their in-shop built boards, fully really to go out the door. The location is spacious and inside is very clean and well presented. I definitely recommend anyone to visit this business for a good experience! Thank you guys! read more

Super helpful and patient. Brought our soon to be 8 year old in for her birthday present a new skateboard. Mike helped us pick out the right board and was very friendly and knowledgeable. Taya checked us out and was also super helpful. Highly recommend coming here. read more

I came here looking for a longboard, and they were super helpful in helping me narrow down my options. They were incredibly patient with me as I tested several different boards and changed my mind dozens of times, but I finally walked away with one I'm in love with :) read more

Great knowledgeable staff, Alec and Melissa were very helpful. Love shopping there. Definitely, we'll go there for more. read more

NC Boardshop - Surf Shop Near Me - Los Gatos, California

NO SNOW GEAR/EQUIPMENT. Although their website, yelp and big sign out front says surf, skate and SNOW. I walked in and looked around. And then decided to ask. Then i got a "no we haven't carried any snow gear/equipment for years now" (not really a friendly staff either) kinda me me feel like i was supposed to know that and was stupid for asking. Well then.... maybe update your website, yelp description and sign so that people who are looking for snow gear don't waste their time and yours? read more

Hope I get his name right... Matt? Taller guy was super rad and helped me pick out a scooter, even shortly before they closed. Went over the different shapes and what they were useful for. I didn't feel judged as a newbie or anything. Even helped me pick out a helmet and even though it wasn't the higher priced one he recommended it as the best option to fit my head. This was about the service not the sale and I really appreciate that. Will be back! read more

Love a local boardshop. Id much rather have my kids shop here that the mall "skate shops". This shop is pretty pricey though... and the shoe selection isn't all that great. The employees are pretty cool though and helpful. read more

We needed to pick up some soft racks to transport our new surfboards. Being in California, you would think it wouldn't be so difficult to secure something like this but---I WAS WRONG :( After calling half a dozen places, I came across NC Boardshop and they had a few different types in stock--YAY! We ventured down to Los Gatos to the store (note to folks to double check Google Maps--they were a tad off on directions) and were surprised to see the wide selection of merchandise that they had. The store clerks were really helpful and we were checked in on at least 3-4 occassions in the short time we were there. They've got cute little pop-art items on display around the store too :) Happily we found the soft racks that we had hoped for and they were VERY reasonably priced. Yay, time to catch some waves! **Their return/exchange policy is quite limited so make sure that you're buying what you want. read more

It's been 30 years since I needed a board shop, so when I came in with a deck and trucks ordered from the internet, I didn't know what to expect. The helpful and super knowledgeable staff got me what I needed to finish of my son's new skateboard AND assembled it right away for free! Even if putting a board together is easy to do at home, it's very convenient to do it in the shop because dealing with grip tape is no fun. I recommend them because there was zero attitude about me bringing in parts from somewhere else and the perfect customer service. read more

Cool shop that has wide selections of skateboards, snowboards, longboard skateboards, surfboards and any kind of board! The surf section was the best and they sell used and new boards, wetsuits and boardshorts. The staff was nice and cool. They even stock clothes and sunglasses. Even though I just bought some stickers I'll be back soon. read more

NC Boardshop - Surf Shop Near Me - Los Gatos, California

I remember when they were in their old space in downtown. Try to come each year to check on the new snowlboard gear. However the last few years have been getting drier and drier, one can still drool over the new gear. Perhaps I should switch over to skateboarding now? I think that's a much harder learning curve though read more

Wonderful experience. Customer service was greatly appreciated and will keep me coming back. Very helpful and attentive floor staff. Helped us find what we needed (padding kit for skating) and supplied advice on how to adjust straps (crossing them) for an even better fit. Store was bright and open and airy. Lots of products to choose from and for what you get for a visit, prices cant be beat. #happycustomer read more

I bought a longboard here once when I was 18. I had just earned my first paycheck from my job at the time and decided to spend it on a beautiful Sector 9 38" bamboo board It was one of the best and first impulsive purchases I ever made as an adult. The only boards I had ever been on at the time were snowboards and boogie boards. I also did not fit in with the skater crowd, but NC is a welcoming place and I am grateful for that experience. I know now it's a business and they're trying to turn over their inventory--I took some college business courses since--however, it was very inspiring to be able to just jump in and buy something without really having much exposure. It's more than just a business, this place has been serving the Los Gatos community for years. Kids everywhere around town wear NC shirts--that's their marketing and its target market--children and young adults who want to take up skating and of course have the funds to buy a board. They run such an incredibly local business. I hope to run a successful shop like NC one day. To this day, I still ride this longboard. I've had it for almost six years now and I still feel like that cool middle school kid I always wanted to be who skated around LG. Now, I'm in Scottsdale riding this beauty around paved, slightly hilly streets. Bliss. read more

I absolutely hate Zumiez. I'm not even that great at skating but I've been skating for several years now and as someone who knows what they want to buy at a skate shop NC Boardshop is amazing. They carry the the products that skaters actually seek out. Their deck selection is great, lot of DLX, Toy Machine, Santa Cruz, Peralta, pretty much decks from quality woodshops like: BBS, PS Stix, South Central, and Jart. They also have Dwindle wood but I'm not a fan. I needed a set of OJ keyframe wheels for my new Grimple Stix deck so I don't have to eat shit skating on the sidewalk hitting a pebble every 5 minutes. They were fully stocked. Those wheels are hard to come by online sometimes. Anyways if you're a seasoned skater and know what you want, then shop here. If you're brand new to skating come here and talk to the gentleman wearing glasses behind the counter where where the decks are located. He knows his shit, he's been skating for years, he would skate with the pros in Embarcadero up in SF and he has a true passion for skating and will get you everything you need for the perfect set up given your budget. They also have skate gear like shoes and backpacks, clothing, and all that good stuff. I've been shopping here for some time now and this review is long overdue. read more

This is the best skate shop in the Bay.. hands down. From snow to surf they've got it all.. and if by some chance they don't actually have the exact item you want in the store they can order just about anything. Don't waste your time.. go to NC first. If you tell Mike you read this on Yelp he'll probably just look at you funny. read more

Review by Jack L, age 10: Great selection of decks and wheels, lots of longboards too. They've got some Penny and Nickel boards too if you want to get something different. The person who helped me get a Nickel board was great. Good prices for the decks and a great variety of boards like longboards, trick boards and even surfboards! read more

This place is cool. Stop in! The staff is chill and very helpful. I have been here dozens of times for skateboards, scooters, parts and supplies, stickers, shoes, shorts, tees, sweatshirts and even snowboard rentals. I also frequented their previous location on N. Santa Cruz Avenue when they were known as "No Control" I am also Latina (like previous negative post) and am always are treated equally chill just like everyone. read more

Great service that isn't pushy or trying to upsale. Placed a custom order for a longboard and the process was made easy. Vibe is laid back. Options for skating needs is good. Love the stance sock rack with multiple sizes to choose from. Three complete boards purchased from here and I'll definitely be back. I hope this shop sticks around. read more