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    Charles M.

    Shouts out to Ben at Zumiez Valley Fair. They were sold out of a shoe in my size that I was looking for! Ben helped me out and had me try out the fit of the same shoe just a different color way to make sure it was comfortable and to my liking. He quickly ordered me a pair online with free shipping to my house and it got to me within days. Super professional and friendly. We talked for a minute about the different soles and styles. Skating vs causal wear and just clothing in general. Will be back soon for the Reynolds collab. Thanks again buddy. Highly suggest this location and commend them for great customer service.

    Miss M.

    I picked up 2 skate decks so I could teach my son. I didn't realize I ordered from 2 stores. But Nicole was amazing at her job and called to have the order transferred. I didn't expect it and was super stoked to have been well cared for. So super shout out to Nicole! She made the experience a great one, it's my son's first deck. I think Nicole took the initiative without hesitation. That lady is going to go far in life. Happy Birthday Nicole! Kai and I think you are , thank you!!!

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    9 months ago

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    20 years ago

    This place is okay. The employees that work there are really helpful. They have alot of stuff that the Great Mall Zumiez doesn't have.

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    Page 1 of 3

    Ask the Community - Zumiez

    Review Highlights - Zumiez

    Afterwards she helped me pick a nice outfit for the shirt with a nice obey hoodie and I even bought a diamond hoodie for my nephew.

    Mentioned in 3 reviews

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    DICK'S Sporting Goods - Fully stocked with a great selection of activewear!

    DICK'S Sporting Goods

    2.4(130 reviews)
    5.5 mi
    $$

    Marcus was excellent with customer service. I really appreciate how professional he is. I was able…read moreto find all the things I needed and dicks has wonderful prices. Thanks Marcus

    Posting this as a cautionary tale for anyone buying shoes at Dick's Sporting Goods - Sunnyvale…read more This would have been a one star rating if not for Xavier in Footwear. Excellent service and attitude. I bought a pair of On Cloud shoes and within 5 days realized they were too big. The issue only showed up in real-world use: when walking downhill my foot slid forward into the toe box. That's not something you reliably catch by taking a few steps indoors. I went back to do a simple exchange (not a refund). The shoes were clean and in excellent condition. The only visible difference was very slight yellowing on the outsole contact pads -- noticeable under their bright store lighting but not dirty, or damaged. At first I was told the exchange would be fine. After further inspection, they reversed course and said the shoes were not "resaleable" due to wear. I spoke with multiple people (each initially identifying themselves as "the manager" before clarifying their role), and after a lot of back and forth the best options offered were: * 15% off a replacement pair, or * $60 store credit as a "no receipt return" value (they said this reflects the lowest recent selling price and excludes clearance). I ultimately took the $60 credit because my time is worth something and I needed the correct size. But the key takeaway is this: If you buy shoes here, assume you cannot test them outdoors -- even briefly -- without risking being denied an exchange. The 90-day return policy sounds generous, but in practice footwear appears to need to look completely unworn to qualify. I'm sharing this so others don't make the same assumption I did.

    Photos
    DICK'S Sporting Goods - Convenient shoe request kiosk!

    Convenient shoe request kiosk!

    DICK'S Sporting Goods - Taken with lighting at cash register

    Taken with lighting at cash register

    DICK'S Sporting Goods - Entrance

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    Entrance

    Sports Fever - Kids rack. Not much to choose from.

    Sports Fever

    2.8(12 reviews)
    335.5 mi
    $$

    I can see how people can have mixed reviews coming here. The selection is small and service is a…read morehit or a miss. The store is small with a few teams and player jerseys mixed in with some rando ones. They will miss the mark completely or have what you want. No in between. However, for my Friday evening (20 mins before closing) shopping excursion they had what I needed. My son wanted a Matt Chapman Jersey and nothing else would work. We all walked in and one of the two associates (younger guy) greeted us after he finished helping with another guest. The manager or more senior employee just stared at the people in the store and worked around the cashier. The younger guy was courteous and helpful. If he didn't know the answer he asked the more senior employee. He helped us locate what we needed and thanked us for coming in. Happy KID equals happy PARENT and that means good review for the most part.

    One star because nobody seems to feel the need to acknowledge people who walk into this…read moreestablishment. I've been here a few times and each time it's the same.... Guys stuck watching the tv and can't even fake a simple "hello". I'm not sure if it's because they're used to people just casually browsing and not purchasing...?? NEWSFLASH: your customer service (or lack of it) isn't helping your cause. One star simply because they honestly have a good selection of sportswear BUT be aware of the higher price tags.

    Photos
    Sports Fever - That's right!!

    That's right!!

    Sports Fever
    Sports Fever

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    Columbia Factory Store - Inside Columbia Outlet, Great Mall, Milpitas, CA.

    Columbia Factory Store

    2.4(29 reviews)
    6.7 mi
    $$

    We went to return the items bought from online.I am writing to express my deep concern and outrage…read moreregarding a profoundly disturbing experience I had at your Columbia store located at Great Mall in Milpitas, CA. What should have been a routine return of a few online-purchased items quickly escalated into a humiliating, disrespectful, and frankly alarming incident that has left a lasting negative impression of the Columbia brand. Upon arriving at the store to process the return, the cashier was immediately rude and dismissive. Rather than assisting us courteously, he treated me with suspicion and hostility, as though I were attempting something fraudulent. Without offering any explanation, he called over additional staff to inspect the return -- making me feel publicly scrutinized and accused, without cause. The situation worsened dramatically when the store manager, who identified himself as Donovan, got involved. His behavior was shockingly unprofessional and disrespectful. When we asked for clarification about why we were being treated so poorly, he claimed--incorrectly--that we were attempting to return more than 10 items, which was simply not true. He then demanded to inspect my phone to verify the credit card used for the online purchase. While I cooperated in good faith to resolve the situation, he proceeded to browse through private sections of my phone, including my account information and unrelated order history, without my permission. When I objected to this blatant invasion of privacy, his response was dismissive and increasingly hostile. When I rightfully asked for an apology for the incorrect accusation and invasive behavior, he escalated the situation further by threatening to call mall security to remove us from the store, effectively weaponizing his position rather than resolving the matter professionally. He also declared that he could refuse service at will, regardless of company policy or customer rights. He then flatly denied the return without legitimate grounds. This incident was not only humiliating and disrespectful -- it was a violation of basic customer rights and personal privacy. We have never been treated in such an aggressive and unethical manner by any retail staff in our lives. The conduct displayed by both the cashier and the manager was hostile, unprofessional, and deeply damaging to the Columbia brand. We have filed a formal complaint with Columbia's corporate office (Case #000552987), but I feel it is important to stress the severity of this matter. If this is how customers are treated for simply making a return, I can no longer in good conscience support or recommend Columbia products.

    For Kris (Chris) - store manager and customers,…read more I had an issue when staff rejected to do separate receipt for purchase and return. First, I came to the store because I want to do return. At the same time, I found other item that I wanted to purchase. Then, I asked the staff to do return and purchase separately. It seemed like she asked the manager some questions regarding the return. Next, she did the return and purchase in one receipt. Done, I left the store. A week later, I changed my mind and wanted to return 1 item (on that same return and purchase receipt) and noticed only store manager can authorized the refund. He came to the counter and got explained from his staff about I was using store credit to purchase. He started giving me hard time. He did not deliever a professional customer service skill nicely nor problem solver to customer. He was yelling at me and asked "Do You Know What Are You Talking About" in front of lot of other customers. I tried to explain the confusion of returning and purchasing on same receipt using store credit. He ignored what I was trying to explain. He kept underlying item on the receipt and asking me lot of questions. He gave me the feeling that he looked down on me cause I am Asian while he is white. I felt that I got discriminated by him. To store manager, I come to purchase, and I am not begging for anything. Please, act as an adult and be professional to suite your title. To Columbia: great products, but bad managing staff crew.

    Photos
    Columbia Factory Store - Columbia @ The Great Mall of The Bay Area

    Columbia @ The Great Mall of The Bay Area

    Columbia Factory Store - Inside Columbia Outlet, Great Mall, Milpitas, CA.

    Inside Columbia Outlet, Great Mall, Milpitas, CA.

    Columbia Factory Store - Store Front

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    Store Front

    Fabletics - Fitting Room Area

    Fabletics

    3.7(16 reviews)
    0.1 miWest San Jose

    I came a few days ago to look at belt bags and other travel gear. I ended up ordering online after…read moreI got home, bc on that particular day, the store had less selection than the website. I tried on a nice dress I ended up not getting bc it turned out to secretly be a jumpsuit with control shorts sewn into the waist, which is too much work for me to put on and take off. But the people who greeted me were nice. They asked if I had a VIP membership (I do), told me about their sale, offered to help if I needed it, and otherwise let me shop. I wouldn't hesitate to come back if I needed some athletic wear. I can figure out belt bags online, but I need to try on fitted clothing in person.

    Horrible, pitiful service. I walked into the store to quickly get workout clothes & leave. The…read moreyoung "manager" told me that the place is shutting down in 20 minutes. I told her well 20 mins is a lot of time. When I asked her to quickly find me clothes my size, she said its all on the floor and I should look at it myself. When I found a few items to try and ask for the fitting room, she looked at her watch & said that the fitting room is closed. I reminded her that there were still17 mins left for the store to close at which point she told me where the fitting room was. By then I was furious at her willingness to help a customer buy products I asked her for her name & her manager's number and she said she is the manager. And refused to share her manager's name. I asked her why she had the place open in the 1st place if she was not willing to help the customer!!! I am surprised that a person with "zero" customer service is a manager of this place! This store just lost a customer out of sheer laziness & poor customer service of the people working here.

    Photos
    Fabletics
    Fabletics
    Fabletics

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    Zumiez - sportswear - Updated May 2026

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