I never write reviews but had to write one for Journey's because the service was so amazing!…read moreAngelina and Natalie were friendly and attentive, the space was clean and well organized, and there was a great selection of shoes. Will definitely come back.

Great experience at Journey! The staff was friendly and helpful without being pushy, and they had a…read moregreat selection of shoes and styles. The store was clean and well organized, which made it easy to find what I was looking for. I'll definitely be back for my next pair of shoes. What really stood out was the value. The prices felt fair for the quality, and there were good options at different price points.

My daughter wanted a specific shoe shoe, and only this store had it. I will never bring my family…read moreback to this store. Employees following all of us around, watching our every move. But when I physically went up to one of the workers, it seemed I was bothering her, at the same moment another customer walked in to the building, and with her standing close to me shouted, "WELCOME IN"- completely disregarding my presence. If you're a person of color, I advise you not to shop here, and stay supporting Black-owned stores.

Customer services from a cashier was horrible she was very disrespectful that the lead had to…read morehelp me I was shopping alone and took advantages of my vulnerability as a female shopping alone late at night she was given a priority to a couple this is a clear sign of discrimination of women shopping alone I was unable to get her name but her description is as follows hair dyed yellow blond with black roots to the shoulder curly She speak spanish and has A conqueror attitude she provided me with A horrible customer services discriminatory customer services for being a female shopping alone

A+ customer service. Miguel who helped me out was exceptional and friendly. Will definitely be…read moreshopping at this location from now on.

Came here looking to get some replacement laces for a set of boots I had purchased for work some…read moreyears back. The laces are starting to go and so I thought I would try and get the original ones because they lasted so long. Unfortunately, they weren't available that day, so I'll need to keep looking, but my wife was with me and started taking interest in the insoles. She enjoys walking, and works in the medical field where she needs to stand at work most of the day. Nicholas helped walk her through picking out a set of insoles with their automated foot profiler, and then provided her set of tennis shoes similar to ones she has to try them in since she didn't come with shoes to wear (Great sales tactic, if I had to say so myself lol). In all seriousness though, thank you Nicholas very much for your wonderful help and considerate explanations. Did not come in expecting to spend that much but seeing my wife's relief and afterglow was well worth it! Fingers crossed I can get the original Wolverine laces for my boots there too, someday.

IMHO Whenever I'm…read morecruising Lincoln Ave. in Willow Glen, I always drop into Footwear Etc. to check out new styles of my favorite Vionic sandals. The one pair of black Vionic Tide sandals that I wanted, had a slight cosmetic defect. They didn't have another size 6 in black, so I asked Eva if it could be special ordered for me. Since I didn't want to pay shipping, the sandals would be shipped to the store for pick-up. (In the past, if the order was placed in-store, the shoes would be shipped to your home for free. Times have changed.) Before I even got home from my day out, I received an email from Footwear Etc. stating that my sandals were ready for pick-up!!! Thankfully I waited a few days before deciding to pick them up, because I received an email from Footwear Etc. with a "$10 birthday reward" to redeem! I called the store to make sure my order was in, and that I intended to "return" my new sandals and re-purchase them utilizing my $10 reward. No problem! Thanks, Chris! Great customer service as always from my favorite shoe store!

May 19, 2026 Tuesday: I bought a New Balance at the Great Mall yesterday for about $149. It was…read morevery comfortable for someone like me who had a back surgery 5 months ago. This morning, I asked a gentleman at the Dollar Store if I can take a photo of his shoes. It looked very cool and comfortable. He said it is Hoka and he gave me the name of the store where he bought it: Footwear, etc (Willow Glen). They have a store in Los Gatos as well. In Willow Glen, they have that machine that measures pressure points of your feet. It helps identify challenges you may have with your feet as far as walking, comfort, etc. Sarah was very helpful. She brought me 5 different pairs of shoes and patiently helped me wear them, tying and untying the laces. I told her I can do it but she was very kind. She explained to me the different features of each pair of shoe until we were able to identified the top 2 choices. When testing the shoes (inside the store), I noticed that 2 pairs allowed me to walk normally without pain (which I have not experienced in the last 3 years or so). Even after my back (sciatica) surgery in December, I still feel discomfort and pain. With the Hoka shoes on, I felt my walk was so normal. And, for about $20 more than the New Balance, I am getting a very comfortable and reliable and very scientifically produced pair of shoes. On top of that, their designs are very cool and modern. Thank you so much for your help, Miss Sarah!

A few years ago, my partner recommended this place when he bought both shoes and insoles. He gave…read moreme money to buy shoes and insoles myself, so I gave them a try. At first, the gait analysis and fitting felt gimmicky, but since I was playing with his money, I went through with it. I discovered, not surprisingly, that I needed a stability shoe. The staff brought out several styles in more than one size. I'm a little self-conscious about the size of my feet relative to my height, so whenever possible, I don't take their advice to go up a half size. (Hint: it's not usually possible.) I was surprised by how willing the staff was to bring out multiple shoes until I found the right pair for me. Even though they almost always have several customers and sometimes have a line, the staff members always come back to check in, but not intrusively like restaurant wait staff who ask "How is everything?" after you've just taken a bite. The insoles may seem like a gimmick at first, and they will set you back an additional $120. Since they're going to make them anyway, you should put them in your selected shoes. Like me, you will be sold! They are worth it. They will make your feet feel even better in your shoes! Finally, there's the VIP program, which gives you 10% off all purchases as well as between 5 and 15% cash back, depending on your level of membership. Note the recommended number of shoes purchased when selecting a membership level to find the level that's most cost-effective for you.

Was awesome, no complaints selection I was able to find everything I need, you always get more for…read moreyour money. I had the pleasure to work with Jim, great experience!!!! I highly recommended.

Amanda is the sweetest and incredibly helpful made the process easy! I recommend her if you're…read morelooking for a friendly face :)

FYI Its Closed due to remodeling. If your looking for Lululemon go to the santa row storeread more

Had a great shopping experience at Carter's. The sales associate was friendly, helpful, and made…read morethe whole visit smooth and pleasant. The store had an amazing variety of kids' clothing, and the discount rates were especially impressive which meant a lots of great deals across different sections. We were in and out pretty quickly and didn't end up buying a ton, but we still accomplished exactly what we came in for, which says a lot about how well the store is organized. Everything is very clearly laid out, making it easy to browse without feeling overwhelmed. The store itself was extremely clean, well-maintained, and neatly arranged. Overall, a solid 5-star experience. Highly recommend stopping by this Carter's location if you're shopping for kids' clothing in the area.

I went to Carter store again for the first time in one year because I had a bad experience last…read moretime and I live nearby. I was desperate in need to look for a onesie pajama for my son, I was the only customer in the store walking in. There was two ladies I would assume one is a manager and the other one is an employee I asked the manager politely if they have onesie, she made me feel unwelcome and doesn't know what I'm talking about or even a onesie is, I asked her a simple question and her employee was very rude. She looked at me like I'm an annoying person, they seem personally bothered, I am a simple customer with a child , but she gave me an attitude. This was the scariest experience as a single mom, bringing my autistic son to the store and dealing with two amateur adults who works at Carter's people that do not deserve a job when I asked a simple question I think there is a discriminatory going on because the manager is White and the employee girl is Mexican and I am Asian. It was on Jan 6 2026 around 5 PM in the evening that I experienced this and I hope nobody experience like this and I don't wanna experience like this again or if I can make the smart decision to never walk into that store anymore . This was very scary I had to lie and say I will probably come back in February, and those two employees were talking behind my back and stare at me until I walk out of the door.

I had a great experience at this local chain. The person working here was super helpful and gave me…read moresome good pointers. I like the layout of the store and whoever did the lighting did a fantastic job.

Great selections of all types of footwear, clean store, advanced fitting technology (they even have…read morethe old school brannock device!), but above all, impeccable customer service. Brandon helped my girlfriend and me out, and he absolutely came through with knowledge and expertise that literally changed our lives. I'll explain: As far back as I can remember, I wore shoes too big for me ignorantly due to a preference of more spacious footwear; he precisely measured my accurate shoe size and showed me a breakdown of my anatomical feet. So now knowing my true shoe size, he helped me with pairs of shoes that really reflected what I was looking for--without any salesman pressure--and even felt it while it was on my feet explaining how shoes should optimally fit. Needless to say, I purchased the right shoes of the right size for me. As for my girlfriend, she has a chronic illness that affects her daily with various bodily pains and her feet swell up greatly throughout the day. Brandon saw her issues and provided her a solution that literally made her cry: he recommended the right shoes of the right size; she told me that it was the first time shoes fit her properly with her lifelong condition. For once, she has shoes that makes her feel as "normal" as she could feel in footwear again. That means the world to both of us. All in all, if you are looking for proper help with choosing the right shoes for you, this is the place to shop at. Thank you, Brandon for changing our lives, and long live Beck's Shoes (still family owned and operated, by the way)! God bless.