Genuinely a horrible experience. I placed an order for an item they didn't have in-store and I told…read morethem I needed it ASAP. The associate let me know it would arrive early morning the next day. I never received a call like they said I would so I waited all weekend and when I finally came to pick it up they had sent over the wrong size. The owner then forced us to go pick it up in Daly City if I wanted it that same day and offered no partial refund or even a discount on a future purchase. Will be blasting them on TikTok. Order on Stock X. Associate also made us uncomfortable asking us about our ethnicity instead of just checking us out.

Super rude, absolutely horrible customer service and such an overcharge for shoes. Yelled at us as…read moresoon as we walked in even though I wanted to check out the shoes, I had my service dog with me big German Shepherd but they let a small dog come in. I didn't even want to explain that my dog was a service dog he was so rude! Never going to shop here save your money guys. I don't recommend this place I highly recommend the other shoe place here called Fresh Society and super accommodating too. Also said they would call me back for shoes a few months back and never once did. Also looked at recent reviews looks like everybody hates it here recently

Wonderful place to shop for bigger sized men's clothing. The sales lady Sarah made the shopping…read moreprocess so convenient and painless. She immediately knew what to suggest for my needs, and handed me different items to try on. She gave approvals and suggestions as I tried different shirts and pants. Such helpful and knowledgeable customer service.

Isaac is a cool bro to chat with while helping find the right clothes for the occasion we needed…read more The fits were comfortable and definitely will be back here again. He was understanding and explained the differences regarding various pants and we're happy with what we got. Bonus: DXL makes it easy to donate to St Jude Children's Hospital at checkout

Anilu helped me find the perfect pair of jeans. She was friendly and helpful and made my shopping…read morevisit a success!

We were shopping at Oakridge Mall today and stopped by Nordstrom Rack before going home…read more It was busy inside, but I have to compliment Nordstrom's team of employees for having everything neat and organized today. All the displays were done so nicely for holiday shopping. They had a huge variety of items and a section for stocking stuffers, which I thought was very clever. I came specifically for a few pairs of the hidden socks/no-show socks. They actually had quite a variety of colors and options. I bought a few pairs of them for a really good price. I also found some gifts to give for Christmas. The checkout line was very long. They did have five employees at the checkout, which made the line move fast. Overall, we had a great experience shopping here today.

Sephora inside Kohl's - Blossom Hill (San Jose) 890 Blossom…read moreHill Rd, San Jose, CA 95123 Yesterday, January 3, 2026, at approximately 3:05 p.m., my wife, baby, and I visited Kohl's to exchange baby clothes that were gifted to us but ended up being too small. I want to start by saying that the Kohl's return experience itself was excellent, especially considering we did not have a gift receipt. The associate made the exchange simple and efficient using my ID, and I was genuinely grateful for how smoothly the process went. On our way out, we decided to stop by the Sephora section inside Kohl's. We were browsing and initially looking for It's A 10 products, which we later learned are carried by Ulta rather than Sephora. Unfortunately, our experience in the Sephora area was very uncomfortable. A security guard began closely following us almost immediately. When I first acknowledged him with a greeting, there was no response. As we moved toward the back wall looking for scent strips, he continued to hover nearby. While I understand the need for loss prevention, especially given the current retail climate, his continued presence through every aisle became excessive and made us feel uneasy. At one point, a Sephora staff member kindly asked if we needed help. She was polite and professional, and under different circumstances I would have welcomed assistance. However, by that point, the constant hovering had already made the situation uncomfortable, and I declined. When we moved toward the front to sample body sprays (such as Sol de Janeiro), the security guard remained nearby, watching us closely. As someone who worked in security myself after high school, I understand the mindset and challenges of the role. That said, effective loss prevention should be discreet and professional. Hovering over the same customers, especially a family with a baby, creates discomfort and risks pushing genuine customers away, without necessarily deterring actual theft. This experience left us feeling judged, whether due to casual clothing on a relaxed day, or assumptions that may be made based on appearance or background. I also recognize that there are situations where individuals misuse strollers for theft, so I understand the need for awareness. However, customer service should always be the first line of engagement, not intimidation. I recommend additional training for security staff on discreet monitoring and coordination with store associates. If there is concern, it should be communicated quietly to staff so that friendly customer service can be used first. Reviewing store footage from around 3:10 p.m. on January 3rd may also be helpful for internal training purposes. Unfortunately, this experience reinforced why I often prefer shopping online rather than in-store. I hope this feedback is taken constructively so future customers feel welcomed, respected, and comfortable while shopping.

Christmas time has arrived! Tons of decorations,…read morekitchenware, clothing and toys to choose from for the holiday season! I think I lost an hour of my time when I only came in to look at pots and pans The employees were helpful when we asked about some of the promotions going on right now which was helpful in us determining when we'd come back to shop more. There were so many deals going on! I think there was a buy $50 and get $10 off, plus an additional $10 off and more! Definitely check the app when shopping because that will tell you what sales are happening and what's applicable when checking out. Definitely coming back before the Xmas season is over!

Happy with the quality service I received recently! Arrived on a Thursday night to pick up an…read moreonline order. The associate reassured me to wait patiently since my items were hidden in the back room. When she came out, I was surprised that my order was well protected in a box since there were some ceramics inside. She helped double check the content of my items to make sure my order was correct. Thankful for her kind customer service!!

Always have loved this store & everything they have to offer! I went in today on a hunt for a…read morespecial Funko Pop I had seen. Couldn't find it anywhere in the store so I asked an employee if she could help me. She went ABOVE & BEYOND to help me find it!! Forever grateful!!

This place is the best hands down the #1 place if you're looking for the latest styles 100% worth…read morechecking out. Everyone was helpful and respectful. This my new spot

I am actually so disappointed in myself, because as much as my boyfriend and I come to this store,…read moreI have forgotten the name of the Asian girl that always helps us. She (I hope I'm using the right pronouns) literally is always there when we come in to buy anything or even just looking. I have literally gotten my boyfriend every single 49er hoodie they sell here, specifically because of the customer service we receive from her. She's super helpful, knowledgeable, is always within reach but more importantly, doesn't hover. This location is right by the Nordstrom Rack in Oakridge, so parking is always easy. I frequent both this location and the one in Valley Fair - however, this one is my favorite location because of the customer service and the fact that the person that ALWAYS helps us, remembers returning customers, even now when we have to wear masks! This location is also very clean and not as stuffed as the Valley Fair location. I find this one has more breathing room and space to walk. I've also haven't had a problem finding a size in this store but on the rare occasions that it does happen, they assist with reaching out to the other location to see if they have the particular item and size in stock - so, so helpful! There's a lot of Bape, Supreme and shoes you can't find elsewhere here too. I believe they do consignment for Yeezys and Jordans here, so don't be afraid to take a look, they just might have your size.

I actually had sales associates help find my clothes. I also went to Kohl's and Nordstrom rack and…read moreand not a soul around to help. Prices were pretty close also. It's worth paying a few dollars more for the service. I actually had sales associates help find my clothes. I also went to Kohl's and Nordstrom rack and and not a soul around to help. Prices were pretty close also. It's worth paying a few dollars more for the service.

This review is for a few visits that i had made to Men's Warehouse on Almaden Expressway earlier…read morein the year. I had two suits and a couple of sports jackets (another visit to get these after i was absolutely happy with the work that they had done with the suits) altered, and I couldn't be happier with the entire experience. R Ricardo, who assisted me from start to finish, was exceptional. His expertise and attention to detail made the whole process smooth and enjoyable. He listened carefully to my preferences, offered thoughtful suggestions, and guided me through each step with professionalism and a personal touch. During the fitting, Ricardo and the tailoring team took meticulous care in marking each area needing adjustment, whether it was sleeve lengths, shoulder adjustments, or refining the fit in the waist and chest. They didn't rush anything, ensuring that both my suits and sports jackets would look polished and fit comfortably. They were attentive throughout, making sure I understood how each alteration would improve the overall look. When I returned to pick up the items, the results were outstanding. The suits and sports jackets fit impeccably, enhancing both my appearance and comfort. Their dedication to getting everything just right truly stood out, and the entire experience left me with clothes that looked and felt custom-made. I highly recommend the Men's Warehouse on Almaden Expressway, especially if you have the chance to work with Ricardo. His professionalism, warmth, and expertise make all the difference. I'll definitely return for any future tailoring needs!

This Macy's location is in the Westfield Oakridge mall. It's a fairly smaller Macy's compared to…read moreother locations. I don't shop here as much as I used to. Their inventory is minimal. Their selection in many of the departments is minimal. I stopped by to return a Christmas gift that I received that didn't work out. I went directly to the customer service area where you do the returns. It wasn't too busy and there were only 2 people ahead of me. The Macy's associate greeted me when it was my turn. She asked me for proof of purchase. There was no gift receipt that came with the gift. It used to be, that the tag had the return barcode on it, but apparently this has changed. All she could do was return it for the price it currently was, since I didn't have a gift receipt. I'm not sure why they changed their policy, but that just made things more complicated. Then she said she had to wait and see what the register does after she processes the return. I might get a store credit on a gift card or might receive it in the mail. Luckily I was able to get it on a gift card right then. I'll have to remember when I purchase a gift here in the future to ask for a gift recipient. That way the person who receives my gift won't have to deal with this craziness if they aren't happy with my gift. Other than that, my experience with the customer service was good.

I grew up working at Macy's, first at Eastridge Mall, then Valley Fair, so I've always had a soft…read morespot for the brand. The store I actually live closest to now is the Macy's at Oakridge Mall, and for years it honestly felt like it was declining. The brands weren't as strong, the sales floor felt neglected, and the dressing rooms were constantly overflowing with racks, piles of go-backs, and clothes everywhere. As someone who worked in retail, I know customers don't always pick up after themselves, but it was clear the store was overwhelmed and understaffed. It stopped feeling like a store and started feeling like an empty box filled with fixtures and clutter. But something has changed, and I want to acknowledge it, because it's noticeable. Over the last 9-12 months, this Macy's has made a huge transformation. The store is open and clean. Dressing rooms are empty from piles of clothes. Go-backs aren't piling up. And for the first time in years, I've actually had sales associates approach me to ask if I needed help: friendly, present, and visible. It feels like a real store again, with energy and people who care. I know retail has changed over the decades, fewer employees, more online shopping, cost-cutting everywhere, but experiences like this remind me why some of us want to shop in person. When a store feels cared for, we want to support it. And honestly, I've bought more in the last couple of visits than I have in a long time. Whatever happened behind the scenes, whoever made the decision to turn things around -- thank you. This is my hometown Macy's, the mall I've been going to for 40+ years, just a few miles from home. I'm at the Target in this mall all the time, and now I actually look forward to walking through Macy's again. Really appreciate the effort this location has put in to bring the store back to life. I notice it, and I'm grateful for it.

Disappointed in the level of customer service provided at this store. Jocelyn & Michelle were the…read moremanagers I spoke to here regarding my online order. They were very unhelpful and rude, unprofessional, provided a poor customer experience. Their main suggestion was just to call the main customer service line or come back another day to speak to the main manager Leo. The policies are very unclear and there is no desire from this team to help improve the system, but rather just defer the problem to another team member. I wouldn't recommend going to this store if you're looking for a help on one of your orders.

The hubs loves coming to H&M for his wardrobe attire. He can always find something for a reasonable…read moreprice. Today he was shopping for a blue blazer he previously bought from here. His friend liked it so much that my husband gifted it to him and came in to buy another one for himself. He literally gave to him off his back, lol. They had some cute items in the women's section but only smaller sizes, bummed.

Had a great time windowing shopping with a friend! It's a giant store with second floor with lots…read moreof home decor from rugs, dining ware, and so much more. It's neat and organized that you can easily get lost in there. The staff were so friendly and approachable when I had questions about finding some items for Christmas! The line was super long, especially with the holidays around the corner. The cashier was super nice as she wrapped some wine glasses for us! Good shopping experience!

We stopped by TJ Maxx to look around and I found quite a few nice things…read more They were busy but it wasn't too crazy inside. They have a ton of Christmas and Halloween items in the homegoods section. Upstairs is the TJ Maxx, which is where we did all our shopping today. I found some really nice fall and winter sweaters that are perfect for an evening out and for Christmas and New Year's Eve. My husband found three pairs of comfortable slippers. I was really surprised at the variety of items they had in each department we shopped. The prices were also decent. We decided to checkout on the second floor since the line was short. The associate helping us was so nice and packed all our items so nicely in the one bag I brought with me. I will definitely be back again to find more treasures.