Worst customer service. You go in and walk by two employees and no one greets you, ask if you need help, or even say thank you for coming. Why would we spend money in a store where the team members are rude. This is the second time I went to this store in 2 weeks and the same non existent customer service. Take your money elsewhere. Bring another store revenue. Just not at Great Mall Shoe Palace! read more

I want to thank Ana for her amazing customer service and communication. She is very knowledgeable and helpful answering all my questions. Marie was also very helpful provided me great information on shoes and prices. read more

Love coming to this shoe palace! They always have a great selection for shoes and clothing as well! Whenever i come in I always get greeted on the way in and out. There are many associates who are happy to help. It can get pretty busy on the weekends but even then customer service doesn't disappoint! read more

Horrible customer service. Absolutely horrible. Worker girl giving major attitude some short girl and tall guy. Kept making fun of us and staring us down while friend was trying on shoes in different sizes. Easily pissed off right off the bat while his mom who doesn't speak much english was talking to her. Smh if you're going to do your job at least do it right. What happened to positive and friendly atmosphere when you enter a store. Didn't buy the shoes because of how poorly we were treated. read more

Is it just me or does Shoe Palace NOT carry any toddler sizes below an 8?? I came here in hopes of purchasing a pair of Ugg's Fluff Yeah Slides as a present and ended up wasting my damn time. To be honest, this was actually the SECOND occurrence of time wasted because I had gone to a different SP prior. Due to the initial store not having the size I needed, I made my way out to this location. My hopes and dreams of making this purchase went up in flames. I honestly wished employees would just be upfront about not carrying sizes smaller than a toddler's 8 if that is their policy. 2 stars. read more

Come to this place literally once a month to buy shoes it's crazy how sad I just got disrespected by an employee ‼ literally just walked into the store and sanitized my hands and he just started going off on me and told me to get out of the store go take a shower bro your not allowed in this store no more ??? read more

The customer service was extremely excellent! Very welcoming and helpful. The value of the shoes wasn't overpriced and some were under price making shoes more affordable. read more

I came to this location to exchange my shoes for a larger size and was denied because of my shoes being worn. As a previous review mentions, I too did not wear my shoes outside and only tried them on at home with socks. The manager or whoever was there for the closing shift was very rude. She used her fiber to wipe the shoe and with attitude said "see it's not coming off. Extremely disappointed with the disgusting and unprofessional customer service this location has to offer. She also proceeded to tell me that I can "return at the eastridge" location because she isn't going to "put them on her display floor." Last time I checked it's a chain store and she doesn't own it. I will be attaching before and after photos of the shoes that I wanted to return. All I did was use an old rag at home to dust off the bottom of the already good conditioned shoes. I also work retail so I know the work that goes into returns. This experience was just pure laziness and terrible customer service. Save the trouble and skip this store! read more

Shoe Palace - After - Shoe Stores Near Me - Milpitas, California

See all

It's veryyyyyyt nice slot of shoes that are amazing and custom There's also rare shoes in the back for $123 read more

STORE: cool entrance with a red cave like entrance and clear floor strip with shoes and lights you walk over. Like walking over an aquarium of shoes. Overall brightly lit store so you can see what you're looking at. I hate dimly lit stores. Young hip trendy gangsta feel to this store with young workers and shoppers. To the right are boys shoes. They sell Jordan's here, which is what I was looking for. They had some on sale so that was a plus. STAFF: I didn't ask for help, but when I left a young guy said thanks for coming or have a great day, I forgot which, but that was nice at least. I might come back and buy one of the Jordan's so I'll update later about the next shopping experience. read more

Shoe Palace - Jordans - Shoe Stores Near Me - Milpitas, California

See all

Came here looking to find a shoe where me and my girl could both match in and rock. Right when I entered the store I was greeted by a dude that had dreadlocks. Couldn't get his name and all I got on the receipt was his salesperson number. He gave me different choices on shoes that couples been wearing or what was the hype right now. At first I wanted to get matching adidas but it's difficult to find a men's and women's shoe that are the same and then the size to fit me and my girl. I was stuck between the nike huaraches or the puma suede but I finally ended up getting the puma's. The dude sure helped me with picking the shoes and if I didn't stop here I'll probably end up not buying anything from the trip. read more

Shoe Palace - Shoe Stores Near Me - Milpitas, California

See all

Before I bought the sneaker, I asked at least TWICE about the return policy because I was not sure if it would fit. The sales guy told me it was 30 days twice! And when I returned the shoes, they told me it's actually 14 days for refund and 30 days only for credit! What a scam! Never shop there again!!! read more

I always have the worst experience at shoe palace. Always get ignored by staff. I went a couple of days ago and asked a girl for a shoe and she told me they had it after she looked on her zebra device. She went to the back to look for them and she came back with shoes for another customer. I waited like 15 minutes for the the shoe but she never came back so I left. No other staff ever came up to me to ask if I need help. Is it required to have terrible customer service skills to work at shoe palace because all the shoe palaces I have gone to have the worst employees. read more

Theses people take there sweet time to open up. They see people waiting outside and still dont open. They talk and forget there at work. People are waiting to get shoe sizes available for them and only have one person in the cashier. read more

The shoe palace is a local chain shoe store. They are a decent shoe store with fair prices. If you are near one I encourage you to check one out for yourself and make your own decision if this is the place for you. read more

I came into the store the other day and it was very busy, I had a hard time finding something i was interested in but Mason saw me and asked me if i needed help he recommended some great options but i wasn't able to find something although i really loved his attitude and personality he made sure that he was kind and respectful, if all workers are like him i definitely recommend! read more

Honestly I came in and left with low hopes. My shoe size makes it hard to buy from stores, but since I was walking by this one I thought I'd give it a try. No one came over to help me, so I just browsed on my own. As I didn't find anything within my size range or for my kids, I left pretty quickly. read more

Horrible customer service. I went there to buy some new sneakers and I was told that I can only try one sneaker at a time. This is ridiculous. They make you feel like you're going to run away with their sneakers. read more

Extremely dissapointed with this location. Came in all the way from Oakland just to get a bigger size for shoes that have never being worn outside of my house and literally worn them for a minute to see if they fit or not. Was confronted by a teammember at this location telling me that shoes were in bad condition and gave me absolutely no room to talk or explain anything about the shoes, such poor costumer service and now i got shoes that don't fit! I will never buy anything from Shoe Palace ever again. read more

Emily at Shoe Palace Great Mall rocks friendly abs knowledgeable she up sold me $300 with out even trying... PROMOTE HER TO ASSIGNMENT MANAGER!! read more

Shoe Palace - Emily - Shoe Stores Near Me - Milpitas, California

They have some of the worst service an customer service I have ever seen. They send you the wrong stuff an you can't return it To the store . An the charge you $15 to return things omg Will never order from the again Customer service never respond to emails read more

I had such a bad experience that I decided to take this time to do a Yelp review. On Thursday, 3/28, I receive a call that I won a pair of Yeezy 350 Clays in my size. I confirm on the phone that I will pick it up the following Saturday morning. I show up that morning and the manager tells me my name isn't on the list. Which is obviously confusing because I received a call saying I won. I tell him this and ask to make sure, but the manager immediately tells me that "he's not going to continue this conversation and his guy can escort me out 'that way'" in an extremely derogatory tone for absolutely no reason as if I was trying to attack him. I leave and immediately call the number that told me I won that Thursday. It turns out to be an Associate named Miguel who answered the phone. He remembers he called me (how else would I have his number) and that he was working closing that night to see what he could do to make up for the mistake and bad customer service. Dude, I get it - my name wasn't on the list and was raffled off to other people (although I was called before them). But the manager did not have to be an asshole about it and make me feel like I was a victim of a crime. Seriously his attitude was unnecessary as well as his reactions to me just saying I received a call and someone made a mistake. Part of a retail job is customer service - the manager had none of it. Luckily Miguel was sincere and kind about his mistake after talking to him on the phone twice. You can't make someone go out of their way to pick something that they think is reserved for them and then tell them they aren't getting the shoe. At the end of the day, someone made a mistake and that's whatever - but the customer service holds. Unfortunately, the manager of this store had none of it and was disrespectful after me just trying to explain what happened. People need to be held accountable for customer service.. It's a retail job bro.... Either apologize for your shit customer service, admit you backdoored my pair, or blame your associate. Trash management. read more

Yup, Rather than giving this store the business, I gave it directly to Nike. Also waiting for another pair of Curry 3Zero to arrive, directly from Underarmour. Trust me, I will never set another foot at any Shoe Palace again for any of my athletic shoe needs. Thanks again for your excellent customer service.... read more

Didn't know getting a pair of shoes was that hard. I came here to buy a pair of shoes. There was one i specifically liked, so i asked them to get my size so I could try them on. They will just give one shoe. What am I supposed to do with one shoe? I asked for the second one and she never came. They have a great selection of shoes. I just wish they had better service. Terrible, terrible service. I rather go to the one on Valley Fair as they have way better service. read more

I've had nothing but great experiences at this Shoe Palace. The staff are super friendly and professional. I highly recommend.

The staff just tries to sell you any pair of shoes to you either by hook or crook. I asked for a pair of shoes that would help me play badminton and they gave me something that doesn't have good support at the bottom. While checking out, I had confirmed with the staff if I can return the shoes (they were in hurry since it was about closing time) and she said, "YES" I can return them or exchange for other pair within 30 days. A week later, I went and the guy on cash counter says "You cannot return them" and he is not willing to cooperate at all. A freaking expensive pair of nike shoes that is no good for playing badminton and they are not at all interested in helping you out. Either staff is really ill-informed about store policies or they have a policy to cheat customers!! read more

Been to one??? They're all the same... Kids who don't know their shoes trying to sell you whatever they can... I'ma a sneaker connoisseur lil' boy, step your shoe game up... Makes me sick to my stomach... read more

They had really bad costumer service. I was trying to find the right size for the shoe I was trying to buy. I tried a shoe size, and it was loose, so I asked for a smaller size. Then she came back with a smaller size, and we gave the shoe back to her. She looked at me up and down, and just looked very annoyed. read more

Having worked here when I was 14 when this company was truly a "mom and pop shop", my review of this place isn't going to be the same as the average customer. Yes, this place hires a bunch of young hood-rat looking kids who act as if they're husslin' drugs and not tennis shoes. Yes, this place sometimes feels like you're at your home-boyz house party and not a shoe store. Yes, the workers will try to sell you another shoe or size not what you originally asked for if it's not in stock. With that being said, I give Shoe Palace the recommendation for always having a wide selection and consistently lower prices by $10-20. Look, I don't go to a shoe store expecting service like I'm at the Olive Garden. I go because I want to buy something I like cheaper than the store next door. If you're like me, then I would say go here. If you're one of those people who expect an "experience" shopping at a shoe store, go to Gary's and ask for Al Bundy. read more

I always knew that there was something wrong with this company from when it first started but hey, my guy friend and i went here and he saw these shoes that he really liked but they didnt have it in his size so they were willing to order, waiving shipping...ok so you would think, awww how sweet of them, what great customer service....NOT! So 1. they can only ship to the store and we were from South city and they said it would be about a week. 2. more than a week later, my guy friend had to call them to see where it was and they said it was there already....then where was the call about them? 3. Drove all the way to milpitas to get them, only to get there and have them tell us that they ordered the wrong shoe. Obviously, we asked what can they do for us since we had to drive all the way out there just for them to incorrectly have the shoe AND they dont have a return policy (nor were their shoes cheap anyways) so we asked if they can ship it to san bruno instead...they said ok and did their apology stuff 4. over a month has gone by and still no phone call about the shoes, call the san bruno store and they said it said in the system that it was still in the wareshoe....OVER A MONTH AND ITS STILL THERE? then she later said it was in milpitas....WTF!?!?! are you kidding me...however the girl in san bruno was nice and was being super sorry even though it wasnt her mistake and she called the milpitas and got everything confirmed and she even said that she talked to mgr on duty about giving us some kind of discount or so. 5. WENT BACK to milpitas and we got them...FINALLY...and we mentioned about what the san bruno girl had said and the mgr who she had spoke with, said he couldnt do anything cuz hes not authorized or something to do so and we had to contact customer service...REALLY?!?! REALLY?!!?! and your a mgr? ok wow...i mean even 10% or 30% would have been nice for this horrible service that we have been receiving.... the funni thing is the person who helped my guy friend that first time with the shoes, didnt even bother coming to talk to us after that...like i felt like he knew he fucked up and didnt want to deal with us.... it took us about 2 months to get a freaking overpriced pair of shoes....yea never again read more

NEVER coming here again!! First off the manager "Andre" was so rude to not only me but also his employees. Screaming at them to hurry up from across the room. very unprofessional, he acts like he's running a sweat shop. The other manager Emily is so rude and nasty, she has a face on that makes her so unapproachable. I asked her a simple question about where they keep their adidas for women and she answered back as if i should've known already. These people need to get fired! read more

Never shop here. No returns allowed, and joke customer service. First and LAST time customer, now turned Anti-Shoe Palace advocate. (1) They only allow you to try one one show, specifically the left shoe. They then use high pressure sales to guilt you into buying the shoe, promising 14-day return policy. (2) Upon trying to return merchandise, they flat out refused and claimed that the shoe "has been worn". Nope. I just tried on the LEFT-hand shoe in your store previously. (3) They then tried to point out imaginary defects on the RIGHT-hand shoe in attempt to prove it was "worn" such as a crease here or a scratch there. Nope, I did not cause that. (3) They then treated me like a criminal, harassed me when I continued to explain that the shoe has never been worn, then ignored me as they went to "help" other customers. What a joke of a business. Completely unprofessional. Don't ever shop here -- just look -- try things on -- then buy online or elsewhere. The establishment is a total joke and mark my words, it is only alive due to the completely unprofessional and potentially criminal manner in which it pressures customers to purchase items then refuses to accept returns. read more

Everyone here is way way way too pushy. If you want to be in a store where you can't be left alone for no more than 30 seconds, then this is the place for you. As soon as I walked in I was greeted by a skinny guy named Allan Butt. First thing he said to me was "hey I saw you at the food court looking at my shoes" (even though I was never in the food court that night.) He then attempted to sell me his fake Adidas Yeezys that he was wearing on his feet. I tried to brush him off and tell him I was just looking. He made multiple attempts to get my attention. When he realized that I didn't need or want his assistance, (even though all he was concerned about was selling his fake counterfeit Adidas Yeezys instead of doing his job) he then angrily said something that I didn't quite understand. They have a decent selection of shoes, it's just the employees that make it difficult to shop here. read more

Good variety. High prices. Friendly staff. Obviously a commission shoe store. Everyone approaches you and offers to help. No one's too high pressure. read more

Awful service. There is no money back return policy, so once they make a sell, the service change drastically. I bought a pair of shoes that were a bit tight and the manager was making excuses not to exchange them for a larger size. I wouldn't buy anything there anymore even if is the best deal around. I found the same pair of shoes $20 cheaper in Finish Line. read more

When asked if they do military discount, they said only if the system will allow it. Upon staff asking the Manager they said we can only do a $4.00 coupon. What an insult! Veterans' buy your shoes at Adidas, Nike, and Champs. They will proudly give you the 15% discount instead of being more worries about hustling you for their bottom line. read more

I've been looking for a pair of Nike Roshes and knowing Shoe Palace, they'll probably have every color in stock. Ended up finding a pair of dark gray ones with a black swoosh and white sole. Prior to me trying them on, I had asked one of the associates if they had any stockings/socks I could use because I had flats on. He told me no. So, of course, I looked for a different associate (a lady this time), she found me 5.5 and she said they did have socks. Tried them on. They fit PERFECTLY. Mind you, I was looking for shoes because my mom and dad offered to buy me a pair. So as I'm waiting at the cash register, the guy who told me they didn't have socks, gave me the UGLIEST stink eye and shook his head because my mom was paying for my shoes. Then he had the nerve to ask all these questions like.. "do you at least go to school?".. "do you even have a job?".. In all honestly, you should just do your job, and ring up the shoes instead of asking all these stupid questions. Of course I bit my tongue and didn't say anything. I felt offended. Ain't nothing wrong with mom and pops getting me shoes!!! read more

One of the worst shoe store I went to. Horrible experience.. came here to get store credit since my receipt stated 30 days to exchange/ store credit and I had 1 more day to do so since my boyfriend did not fit the shoe and decided he didn't want anything else from the store. Came and unlucky me had this so-called AM, Emily to deal with. What an attitude basically useless of an AM says " nothing I can do, can't provide you store credit." She either needs to get fired or go back and relearn customer servicing. Waste of time and money. Lesson learn- never will I ever purchase anything from this store. If I can give a negative review I would because of this broad. Avoid coming here at all cost!!!! read more

OMG THIS PLACE IS AWESOMETACULAR!!!! There was this one Punjabi guy named Vic, handsome guy if I say so myself with a great head of hair. Jeez if my daughter doesn't tap in I might have too . Anyways he had the best customer service of all time, got me the shoes In and out and did it with passion. 10/10 will come again to buy a pair of sweet sketchers read more

The employees are rude and cocky! I felt really offended when a guy pull the shoes out of my hand after asking where I picked that up and put the shoes back where is last time. I was going for the Adidas, but I gotta changed my mind. read more