I purchased a black faux leather recliner in August of this year, and was initially pleased with the service and product after I got home and set it up. However, today in the center of the recliner, the fabric ripped from the stitching in the center where my lower back rests. I called the phone number several times and noone answers, and there is no way to leave a voice message. After owning it just under 4 months and not using it more than 4 days a week (as I am away visiting my family every weekend) and perhaps only 1-3 hours a day of those 4 days, I am upset that the quality of the recliners' upholstery has failed so soon, and feel as if I have wasted $400, which was the sale price for the recliner. Next time I have enough money to purchase a piece of furniture, this would be the last place I would visit, and even then I seriously doubt I would ever spend another minute or cent here. The fact that the recliner is as rarely used makes me feel duped. Do not shop here, at least for recliners anyway. read more

Divano Home - Upholstery torn away from stitching. - Furniture Stores Near Me - Daly City, California

Best service ever especially with manager Mimith Selections are the beat Values of furniture are very affordable and great quality read more

Came in to get a mattress. Rusty was very knowledgeable and helpful with all my questions. I'll definitely come back for more furniture.

This place is AWESOME. Every aspect of our dealings here rated 5 stars. We happened to walk by it one evening while inside the Serramonte Mall & being in the market for new dining room chairs, thought we'd check it out. It's a beautiful place & we had a nice feeling right when we walked in. The owner greeted us warmly & said, "Please look around & let me know if you have any questions". That is exactly what I want to hear & in a very short time, found two different chairs we liked. We needed them to match an existing table, so Memet, the owner, said to leave him a deposit & go ahead & take them both. We did so and came back the next day & bought 6 of the chairs we liked best. We are happy with the quality, the selection, the pricing and the excellent service around the purchase. The owner was warm, friendly and informed. He was very easy & accommodating and he knows how to run a business efficiently. It's not that common anymore to get such excellent in person customer service which is why everyone turns to online sales & transactions to make purchases. But our experience here was so inviting & positive I would highly recommend you consider checking out this lovely little store the next time you need furniture. read more

Better off buying on Amazon or a more reputable department store such as Costco, IKEA, or Macys. Owner was kind and a great salesman, however overall quality of the item and service was a true let down. They have a partner moving service they suggest to utilize and they'll deliver/assemble/clean up. Unfortunately, their reputable moving service ended up damaging our couch and did not take responsibility. Instead, we as customers were blamed and passively accused of lying - not a great way to do business! Definitely my first and last time shopping at a local furniture store. Future shoppers be aware!!! read more

The owner himself is a VERY nice man but the time delivery is not sufficient at all. We bought a new home & are set to move in by May 2021 so we stopped by here in February 2021 to buy a couple furnitures--ended up purchasing a dining table and bed. Dining table arrived on time but it was extremely heavy. My husband and 65 year old dad struggled to lift it to our Uhaul. There was no one in the store to help us and the sales associate only lend us a small cart for 3 different pieces of furniture that weigh hundreds of pounds EACH. Then our bed got pushed back. We were originally supposed to get it by mid-May but it kept pushing back until JULY 15. Keep in mind we ordered ahead in February. So I asked if they can deliver and honor the fees since it's 2 months later than promised date. The owner said no and wouldn't budge. I wasn't willing to rent another Uhaul and break my break trying to lift it myself. We ended up canceling the order. P.S, try to find the pieces online before making the final purchase here. I found the same EXACT pieces for at least $300-500 cheaper elsewhere. read more

I have gotten so many pieces of furniture here, plus my mattress. This place is great, the prices are great, the delivery service they use is dependable and fast. The in-store options are always good and their catalogs have great furniture as well. I just bought a bedroom set and it's fantastic! Thank you Divano! read more

All of the merchandise in this store can be found online at around 35% cheaper at retailers such as Amazon. The items are all cheaply acquired, then marked up to a ridiculous price. Highly recommend purchasing the same item online, where you can acquire free deliver and have protection in the incident that the piece is damaged or does not meet your expectations. read more

Surprised to see some of the lower rating reviews here, - the store, quality, experience, customer service, great deal of care for you as for the customer and first and foremost as a person...top notch. Salespersons are very attentive, collaborative, resourceful, professional and experienced, and go an extra mile to understand customer needs and satisfy wants. The delivery crew is fantastic as well, - professional, quick, clean - be ready for some makeover. I also doubt I want to assemble anything by myself ever again! Thank you, Divano Home! You always surpass customer expectations. read more

So I wanted to ask the salesperson a question, but he said was unable to answer as a customer a second before although they were sitting far away testing a chair and said they wanted to purchase. I had no desire to wait for an answer to a quick question after a potential 20 minute or more wait. I had already waited to ask my question earlier, but because prior to that the only salesman in the store was playing kissy face with a gal that came in to visit him so I did not want to interfere. So, goodbye, you lose one customer and I most probably would have purchased as I'm renovating a house. 2:15pm March 26, 2021. Citygalreg1 read more

I had a great experience at Divano home recently. I had to buy a new mattress for myself and Rusty was able to help me with choosing the right one for my back problems. She very patient with me and took her time showing me the different mattress and differences between them. Thank you Rusty! read more

My husband and I were in the mall and decided to walk in to this huge furniture store. The store had a lot of options and Miss Jane was very inviting and greeted us upon entry. We ended up purchasing a 4 piece living room set and we love the quality and the price point was amazing. We can't wait to come back for our next home furniture upgrade. read more

Freakin' lazy ass employee! How dare you woman to ask your customer to hang the rug for you??!!! If not not we're frustrated looking for the right rug I wouldn't buy a sh!t from your store! You move so slow and talk to your friends so much that you simply ignore your costumers inquiries! And of course to top it off, you make us tape up the rug that we bought! Nice move! Anak ng... grrrrr!!!! read more

Divano Home - Furniture Stores Near Me - Daly City, California

BAD INVESTMENT on my part. They are not that even reasonable in price and on top of that are always and forever in CLOSING status. No joke here. Try your best to stay away from this store. I wouldn't recommend anything from here to anyone. I bought a sectional and an ottoman and I regret ever buying here. Tears and cheap material. Please take my word for it. read more

What an amazing store their is lots of furniture and comfortable chairs . Jane was very helpful in helping me find new furniture for my home . Overall great place and customer service read more

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We purchased a couch and a love seat set for our new home. The couch material was soft and seemingly nice, however, after a month into moving in I noticed the couch stitching already unraveling. The quality is not good even though it looks nice. We paid good money for it too, but was told no refund after it leaves the warehouse. I really don't know what to say. Just be careful! read more

Divano Home - One month after purchasing. Are you serious? - Furniture Stores Near Me - Daly City, California

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AWESOME. Divano Home is amazing, it has an excellent furniture selection and great prices. Thanks for making my furniture shopping experience so seamless. From initial ordering to delivery. Love my bar table, sofa and bed. Will be back again soon for more furniture. read more

I first would like to thank everyone who helped me furnished my entire house at Divano home. From the owner to all the sales team that helped me and my family. We have been shopping our furniture with Divano for many years and I must say they have great prices and excellent customer service. I highly recommend them. Trust me you will be happy with your purchase. read more

This was my first time shopping at Divano Home and it was one of the best furniture shopping experiences I've ever had. The atmosphere of the store was really inviting, clean, and safe which is important to me, especially during COVID-19, and the service was impeccable. Jane greeted my family and I warmly and after telling her exactly what I was looking for she showed us multiple options that fit the bill. I was blown away by her knowledge and expertise in furniture. She was able to answer any questions I had and made me feel confident and comfortable in my purchase. I will definitely come back when I need anything else for my home. As for my couch, it is superior quality and comfort for such a great price. My family and I love it. Thank you, Divano Home! read more

Mimet, owner of this furniture store was amazing!! Sorry for walking 20 mins before closing but he greeted me and my bf very warm. Made us feel comfortable and at ease about shopping for our first furniture! Come see Mimet, he's been in the game for over 20 years! Thank you Mimet for a great experience and helping us choose the right couch for us with the first purchase of our apartment. You're awesome! read more

Stumbled upon this furniture store and the employees were so helpful. I purchased a new couch and it is so so comfortable! We love the addition to our new home. Thanks so much Divano! read more

I recently bought a sofa for my mom at Divano Home. Danora answered my mom's questions and was incredibly helpful and patient. They were able to deliver the sofa through a narrow door and take out the old sofa to the dumps. I will definitely buy from them again. read more

The folks here are great! I came out with a full dresser, head boards and frames for my room and my kids for a great price!

Excellent selection of quality furniture and good customer service. Convenient location in the mall and very big showroom. Owner is very friendly and professional. read more

Had a wonderful experience at Divano Home. Purchased a sectional from them, and dealt with both of the sales ladies, Donna and Rusty. They helped me with choosing the right sofa according to the size of my living room, helped with deciding on the color. Purchased the couch on a weekend, had it delivered to me in about a week. Overall great experience buying furniture there, really good customer service, and can't beat their prices! read more

We've been shopping for a nice bunk bed for our boys for a quite some time. While visiting Serramonte shopping mall we were lucky to stopped by at Divano furniture store where finally we found a perfect bed match. We are thankful to Donna and staff for their professionalism and warmhearted attitude. We definitely coming back to Divano for our next furniture shopping )) read more

Had a great experience at Divano. They have nice merchandise, many different styles of living rooms, bedrooms and dinging, and plenty to chose from. I bought a few things from this store, and I am very happy with my purchase. They've been around for a long time, so I felt comfortable buying from them. read more

This store has a great selection of furniture and it is practically a one stop shop if one is looking to furnish their home. I was impressed to find many beautiful pieces of furniture that are perfect for those who are looking to save spaces. I was pleasantly surprised that the bedroom set I was interested in purchasing was made from sustainable materials. It's an added bonus if one is looking to find something environmentally friendly but yet beautiful and sturdy. For an extra cost, they can arrange the furniture delivery and pickup/disposal of old furnitures. The quotes the owner gave me were very fair, much better compared to other quotes I received. The owner is very kind as well. There was an oversight on my part with regards to an order I placed and the owner was kind enough to absorb the cost. I highly recommend this place. Furnitures are beautiful, prices are unbeatable, and customer service is superb! read more

Just want to share my thoughts about great folks working in this store. I buy furniture from this store since they opened and every time they demonstrate exclusive professionalism and care about their customers. Recently my wife and I decided to change our sofas. Since my boy grew up and understands that he can't damage furniture we wanted to buy a leather sofa set (sofa, love seat and armchair). The sales lady was very helpful with suggestions and she recommended a nice set made from very smooth leather. We liked it but the price was little bit higher than we could afford. After negotiating with her she offered a really good deal. Besides that the store owner offered a free delivery, which was surprising too. After one week they delivered and assembled the set in my living room. Now we enjoy our sofas. They very elegant and perfectly match with our living room environment! Thank you Divano Home! Definitely will come again and highly recommend to everybody!!! read more

Came by here with my boyfriend to buy a couch for his place. Rusty helped us out and was so nice but niceness doesn't get you stars, customer service does. We paid for the couch on 9/24 and they didn't have the color we wanted in stock so they said they have to wait for the shipment to come in. On the invoice it says it will be available for pick up after 10/10. We had to get our own truck to pick it up so we did on 10/11. The couch wasn't even there let alone ready for pick up. I called them to speak to the manager (who rusty says is never around or comes in randomly... idk how they run a store when the manager is nowhere to be found). I told them since it's their fault the couch wasn't there as expected that they should deliver it to us and she simply said they can't as they hire outside movers to do deliveries. I knew that but as a business you should take care of that charge that's not really my freakin problem if you have to pay for it yourself. All Rusty said was how she can give me a discount on another item and I'm thinking for what? So I can spend more money on this store for more shitty customer service? That or she can refund the money. This is probably why I never see anyone in this store ... because they suck and everyone knew except for me. read more