I just purchased a loveseat and to counter chairs from Ana furniture. Candice was my consultant,…read moreAnd she painstakingly took me through a lot of different choices until I found the pieces that work best for my apartment. Candice did a great job; I wish there were more sales assistants like her out there.

They've been having "store closing" sale for at least 2 years. Shady tactics to sell their cheap…read moreknock-offs

I had a wonderful experience with Katherine who helped me through a home design project with a…read moresophisticated eye and supportive engagement!

Products look great - I just wish it lasted longer…read more I purchased a two Fotuna chandeliers from Bo Concept for over $1500 total to put over my kitchen island. Sadly, one of them quit working 6 years in and they no longer carry the product. I reached out to customer support but guidance such as maybe details on the driver so that I can try to repair but no response. I guess my only option now is to replace both (nobody wants mismatched chandeliers).

We visited the Hayes Valley show room to check out the couches in person before making a decision…read morefor our new piece of furniture. Our top priority was investing in a couch that was baby and pet friendly! David Ortiz was extremely helpful upon arrival. He was able to assist with configuring the perfect sectional for our home. David went above and beyond with showcasing their products really well and answering all of our questions. He sent us home with fabric swatches and set up a direct link for us to purchase. The reason for leaving the review was for the attentiveness from David. He sent out an email to check in if we had other questions (and we did!) and if we had any last minute changes with the configuration. We appreciated the fast response to our back and forth emails! We're excited to receive our new furniture! If you're considering purchasing from this store, definitely ask for David.

It's a nice store and the employees were helpful but they have a very limited selection so if…read moreyou're looking to redecorate a whole home like me then it's probably not the right place to go.

We had an outstanding experience at Bassett, thanks to our salesman, Rick Weingart. From the moment…read morewe walked through the door, Rick gave us his full attention and stayed with us throughout the entire shopping experience. He was knowledgeable, patient, and genuinely interested in helping us find the perfect furniture for our home. Rick took the time to understand our needs and helped us select an additional piece to complete our room. He also made sure we received every discount available, which we really appreciated. The Bassett furniture exceeded our expectations. It is exceptionally well-built, incredibly comfortable, and aesthetically beautiful. If you're shopping for furniture, I highly recommend Bassett--and be sure to ask for Rick Weingart. His outstanding customer service, expertise, and attention to detail made what could have been an overwhelming process enjoyable and stress-free. We couldn't be happier with our purchase! Fondly, the Uter Family

I had been searching for a new couch and chair for my living room for almost two months, visiting…read moremany different furniture stores. Even though I've lived in Daly City for 18 years, I had never been to Bassett -- and now I'm wondering why! One day I walked in and met Charlotte Jaques, and that was truly my lucky day. Because of Charlotte, I found my new couch, my new chair, a beautiful piece of art, and even an étagère. She is a highly professional Certified Design Consultant, and she made the entire process so easy. Charlotte gave me excellent, detailed advice on colors, style, and how to design my living room. She also offered a generous discount, which I appreciated very much. After I placed my order, she kept me updated on delivery, and even called afterward to make sure I was happy with everything. I had an amazing experience with Charlotte -- she is talented, attentive, and truly cares about her customers. Thank you, Bassett, and thank you, Charlotte, for transforming my living room and making the whole process enjoyable!

The video on the listing is deceptive marketing it looked as if the feet and the head area moved…read moreindependently of one another. And smoothly. And they don't they move together and not smoothly, and my body cannot do that after neurosurgery. Based on what my husband and I saw it did look like they worked independently, and it said nothing in the description about that so we trusted what we saw.  I understand it costs money to have someone pick up the chair for a return, however this seems highly unfair when the listing made it seem smoother as well as things working independently when reclining each and they don't - they recline at the same time. This feels like terrible marketing and customer service to not make it right or attempt to. Do not buy this product if you want a smooth recline and are looking for the leg and head recline to be independent of one another. It's not comfortable. The only thing it's got going for it is it's beautiful. I wish I would have never bought this because now my only option is returning with a 50% restocking fee. I purchased this chair with GoFundMe money so this is no small price tag for me and it seems like terrible customer service and marketing to not make this right.

A small but mighty showroom where you can test out many varieties of their couches. The staff…read morewere friendly and helpful as well.

Dearest Hannah, You are truly a sweetheart! Every time I…read morewalk into the store, I can't help but admire your warm and welcoming presence before I even begin looking around. Your kindness and incredible customer service always make my shopping experience a delight. Thank you for always going above and beyond--I truly appreciate you and our very dear Joe. Best Minoo

It took 9 (NINE) years to respond to my review. Think of how much further your reply could've…read moretaken you, had you taken this "into consideration" (& actually *apologized* earlier? I tried giving Roche Bobois a second chance when my dying dog unknowingly marked my $3000.00 coffee table. I brought it in to see if you knew of a place to repair it. I was shocked that a coffee table of that price, that looked so much like cement, was in fact PRESS WOOD!! (A $3000.00 cube of particle board) The salesman who had helped me, gave attitude and turned me away.- saying they wouldn't assist me with such an inquiry. It was the first, & last piece I will ever purchase from your organization. And yet you still send me your catalogue like it's 1982. In the end - know this: everything that glitters isn't gold. In fact, at Roche Bobois it's probably particle board. They don't give a crap about their sales team, as you clearly see it took them nearly a DECADE to respond. And not an apology in sight. AVOID this business and spend your money on QUALITY goods at a company who actually cares AFTER you tap your credit card!!

Worst experience ever. Sales person Neal was great. However the experience went steadily downhill…read morefrom there. On January 8th bought a wallbed and a floor model sofa bed. We paid for shipping for both. The manager/owner was cheap and said they would only deliver them together. We agreed, knowing we wouldn't win that argument. The wallbed was delivered and installed on 2/23. However the delivery company "forgot" the sofabed. Now they called and canceled another delivery for the sofabed and are saying we're being unteadonable for not missing another day of work for delivery. They won't issue a refund for the sofabed they never delivered!

I ordered a cabinet from Wallbeds n More on Aug 20, 2022…read more They charged the full amount that day then I never heard from them again. I called them in late October 2022 and they said they would check on the status and get back to me. They never did. I called again in Dec 2022 and they assured me they would get back to me (not like last time) and I eventually got a follow up email from Kathy Adams, whoever that is, on December 23. She said she she would be in touch "next week". That week came and went and she never got in touch. Now it's a new year, 2023, 18 weeks since we placed our order and paid, and we have no cabinet and no updates. I would avoid this vender if you are interested in good customer service and prompt delivery of your items.

I am a SF designer and I have been working with Khrome Studios for over 20 years. They represent a…read morevariety of companies that span modern to traditional, home to commercial. I have purchased from many of their suppliers and have had nothing but success with the products and the service. They are responsive and quick with quotes and questions. They carried modern before any of the other showrooms in SF. I continue to use them for the variety, value and service.

Karen McMullen is talented, intuitive creative talent. Karen provided design design for our home…read morewhich was destroyed in a fire. She got to know us, worked with our ideas and incorporated her vast knowledge of color and light to create a true masterpiece. We recently had our open house. The comments ranged from "....talented designer.." to ".....looks like something from architectural digest...". Many thanks to Karen and her staff who went above and beyond to create the most beautiful and comfortable environment for our family.