That is how you gain a long term customer! Yesterday, I had to pop into the Dublin TAP Plastics location for a project that I needed assistance on. I worked with two gentlemen who were extremely helpful (Josh & my apologies for not remembering the other gent's name). I told them that I may have to return to get some modifications done. They were absolutely accommodating and made it a breeze. When I came in today, I felt bad for coming close to closing time. Josh was extremely accommodating and made me feel as though the problem I was trying to solve was an easy fix. It made me feel as though I was working with a very competent individual who is practiced in customer service. Thank you for paying such attention to customer service. Your products and services made me a first time customer. Your customer service made me a lifetime one. read more

Long over due review. Went to tap Plastics with a fairly time consuming project. Vaughn was a bit stuffy at first but then he warmed up. He took great care of us and we got exactly what we needed. He said they were short and employee so maybe that was the standoffishness . We were very pleased with the end product and will definitely use Tap Plastic in Pleasanton again. I will note that there were three customers including me and both employees were working on projects So there was a wait. One gentleman left and left all the items he wanted to buy on the counter. Both employees were busy helping customers so nothing they can do But they should have addressed the long wait and communicated with us about it. Give them a go. read more

Great customer service! Came in today to get some plastic shelves made for my medicine cabinet. Steve the manager was professional, knowledgeable and quick with his service. I brought in my old shelve so they could measure it for size. He asked me what I was looking for and gave me a few options. I decided on 5 shelves of green edged plastic. Steve recommended I pay extra to have them polished to really give that glass like effect. I'm very happy with how they came out. And so affordable! I appreciate fast and efficient service. Will be going here for all my plastic needs in the future read more

TAP Plastics - Arts & Crafts Near Me - Pleasanton, California

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They can make wherever you want with plastics ! Good service and selection I will be back

I gotta say, I was nervous about using resin for my project for a long time. I had a vision and I didn't want to mess it up! My art professor recommended that I check out Tap Plastics for help. I went in and these guys are super awesome, they had a load of supplies to choose from, experts that have actively used the product, and quick service that was super helpful. I went back multiple times and was able to find something in my budget that served my project well! Thanks to them I got a great grade on my assignment and was able to achieve exactly what I wanted. Thank you tap plastics! read more

TAP Plastics - I used their 2 part epoxy resin as the wine for my project. It came out beautiful and the dyes they had on deck really helped. - Arts & Crafts Near Me - Pleasanton, California

Haven't been here for awhile. Called to get an estimate, gent asked me for a credit card, said if pay cash when I came in. Went in later, went to counter, said I had called and what I wanted.... Guy went in back, came out with piece, I paid, I left. Two days later, John calls me and says 'I have your piece of plexiglass ready for you'... sadly, I had to inform him I had gone in and not known it was already cut. So good service? Double good, I'd say. Sorry to stick them with a custom piece. read more

Terrific service and so very helpful! Even though we switched up our design at the last minute and wound up not ordering, they remained gracious and helpful. Highly recommended -- very nice selection, great service! read more

They prepared a plastic cover for my gate. They were great, recommend products that would be cost effective for me while serving my needs effectively. Always a great experience when people you are working with have your best interest. The manager is as very personable and enjoyable to talk to! I highly recommend! read more

Great service. Hana put on her thinking Cap to make that was getting what I wanted. She personalized the order!

We are first time customers to TAP Plastics, but we are now forever customers. Our local art framing shop quoted us for non-glare UV protection plastic for our art, but said we could go to TAP Plastics for a big savings. We saved $260. We supplied them with the dimensions given to us from our framer and they did the work right on the spot. When we received the artwork back from the framer, it looked as if one of the two pieces of Plastics we had cut, was not non-glare as we had ordered. We called TAP Plastics and they said they would have another one ready when we got there. The employees at TAP Plastics were very kind and knowledgeable, and the manager Art was gracious and friendly. Their shop had many items and a selection of plastic containers and artsy plastic we really enjoyed seeing. Looking forward to our next visit. read more

What a great help with my project. Got input and guidance on my special project from Hana. Very knowledgeable and helpful. Great attention to detail. read more

I was on my way to work and stopped at this location because I had a work project that needed a finishing touch and Tap was able to help me in that department. The work project looked professional done and it was only a prototype for show and tell to clients. Picked up materials from Michael's and handed it off to TAP's for a custom fit. Explained the idea and what I was looking for and in 15 minutes I was out the door as a satisfied customer! I wish they didn't close the MT.View store. Keep up the great work TAP! read more

They have great prices and a great selection of products. They carry larger format sheet goods (4'x12' in some cases) which is handy for large projects. Thanks to Art and another employee's name which I unfortunately didn't catch. They were very friendly and helpful. I was able to get a great deal on some discontinued items, and they even helped load the items into my truck. 10/10 would recommend read more

I had a 61 inch long model to cover. TAP plastic created a perfectly sized match for the model saying it was the biggest box they had ever made. We are now able to display the model outside without being concerned about the elements. The service was outstanding. They were very attentive to our needs and timeframe. I highly recommend them. read more

Vaughn always goes above and beyond meeting deadlines and pristine work highly recommended

Excellent service. Did a project for me while I was waiting! I had a rush order that I needed the same day and they were busy, but they were able to make it happen. Very grateful. read more

Wow! Amazing service and knowledge. Art was extremely helpful and was able to get my order completed in quick fashion. Will definitely be returning! Thank you for the exceptional service! read more

Our product was delivered before scheduled time. service was very good and we were happy with the result!

I've been going to this store for years and every time the staff is super helpful and nice. I went in yesterday to buy some abs plastic and Vaughn Hangartner not only knew but game me a demonstration on how to glue the pieces together. He also gave me a container of some of the glue mix they had at the store. It really helps when people who work somewhere know what they're talking about and Vaughn clearly does. Will definitely come back because of him and his knowledge and I even downloaded yelp to write this review. Would highly recommend anyone to go to this store they're great. read more

I have a somewhat drafty fireplace so I decided to get a custom cut acrylic panel to cover the opening. Shaun (store manager) was extremely helpful. Will definitely come back for my next home improvement project! read more

According to manager Hugo's assistant, he has the strong character to serve, I went to ask for plastic covers to change them and they did not give me the exact size, excellent service, after 6 years in a row as a client they come up with this, I am disappointed in the service, I do not recommend it more read more

TAP Plastics - Arts & Crafts Near Me - Pleasanton, California

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Wanted to make a simple 3-tier storage rack. Tap Plastics made it just that, simple. Easy, sturdy, cheap. Works well for my need. Will be back for other quick storage projects. read more

I was very happy and very educated on my first visit to this store, the elder gentleman (didn't get his name) was exceedingly helpful and very knowledgeable about my desired project, I have just bought a laser cutter and he was more than helpful in choosing my product with a very helpful guidance against the wrong product which could have had intoxication effect if I had just bought what ever I wanted! Cannot recommended this store more highly. Very satisfied. read more

Thank you!!! Everyone at Pleasanton tap plastics is so helpful. You are all amazing

The staff are very knowledgeable and helpful. Although they weren't able to help us in their store, they directed us to other options. My mom has been in search of a doll case for ages and the staff there were going to charge about $100 an hour to make a custom one. That's a bit much but they told us there are other places to look if we were so inclined. There was absolutely no pressure to go with them. They do have a lot of really cool stuff in their shop so if I do feel like I need something custom made, I will definitely go back. Now, if I can only get their jingle out of my head. It really is a fantastic plastic place though. read more

Hi, just a small complaint that set me off today . I own a small glass company in town and I go out of my way to help my local customers out even if it means no money what it means is they will be back need be. I've done business with Tap for the past 20yrs . My question . Why are all your prices so much more higher then else where obviously I'm not talking about your whole store just in plastic in general specifically ABS, Poli Carb , Plexiglas etc.. Today I called about ABS Plastic not to get into details it was twice as much as everyone around you. is it because your so busy building spit guards and throwing your hands up to double down on your product. I sure hope not . I understand supply and demand but taking advantage of the situation is not right . I wont be shopping here any more, I will be going to your competitor in San Leandro. a little better then half the price. read more

Honestly I love just dropping in here and poking around. Purely a hobbiest I'm not very schooled in most of the stuff they have to offer but the friendly staff are always attentive and very friendly. I almost always leave with a new project in my head and hands full of what I need to execute. I'd highly suggest this location as well nicest staff out of all the taps I've visited! read more

Yes, they did finally send the replacement. But it took several phone calls.

I don't know much about plastics but I stopped in just to look around. The store is bright and well laid out, and the employees seem happy. There were a few people in the store already. I think it's important to have access like this to plastics at the retail level where you don't have to buy 5000 pieces in order to get what you want. I wish we had these stores where I live.... read more

Kim was absolutely amazing! She helped me find what I was looking for and answered all questions I had. She provided samples and on the spot quotes! I'm going back for sure! read more

Picked out what I needed and proceeded to wait at the register for *at least* 5 minutes while a very white haired "Jon" tried to help another clueless octogenarian who did not know what he wanted, what dimensions, or what thickness. When I thought they were done, Jon and the other very elderly gentleman basically started to brief each other about their life histories. That's when I decided to walk out leaving my material at the register. Jon, you are a register clerk at a retail store. If you want to chitchat with an old buddy invite him over to your house! PS: That customer however, did know the shape he wanted matched was - "round"... read more

What a trifecta in awesome experience! These people know what customer service is all about. Hugo was knowledgeable and quick to access my problem and came up with a solution. Kim clearly loves her job and wants to educate and show off all the new things (new to me) they have offer. It's refreshing when people enjoy what they do and genuinely want to help people. What a really awesome bunch, who know their stuff. Thanks again. A+ service , A+ products, A+ knowledge. read more

Out family has used TAP services for almost 10 years now. We have used them for brochure holders and all office type needs. Along with solutions for the garage and yard. They have a unique shop in the back where they can create most ideas you might have for your specifics needs. My wife used them to create an organizer for her sewing needs and I used the exact same unit for my fishing and tackle box Only thing is thy are somehwhat expensive but considering its a custom job and your needs may be very specific ... What's the price for getting EXACTLY the tool you need. Priceless read more

Worst customer service ever...the guy John is an absolute jerk....I have had the unfortunate luck to have him help me 3x and ever time it is heavy doses of his sour attitude...we are paying you money for your services no need to be a jerk! If I didn't need there product, I would never go in there again.... Beware of John , he will ruin your buzz read more

These guys rock. TAP used to only be good for making long cylinders with mesh inside. Now they do all sorts of neat things and they are very helpful with other projects. They've helped out on more than one home based project. Just remember when you go there, they perform work on plastics. So they place might smell funky. If you are sensitive to that, send someone else in for you. read more

They're my fantastic plastic place... even if I don't think that commercial still runs. A nice variety of all things not metal; we've managed to infuse their materials into a number of recent projects, and they're open to pointing you in the right direction when either the scope of the project is under-planned (gosh, I never do that), or the two pieces I've asked for won't actually fit together (handy to know BEFORE they start cutting), so I can adjust accordingly. There may be instances where helpfulness is taken as intrusive, but on the balance, even the seemingly intrusive "what'cha working on?" questions morph into suggestions of how to do something better, make it easier to assemble, etc. read more

Kathryn helped me, educated me and I got out the door with everything I needed for $4.00! Sweeeeeeeeeeeeet.......... read more

TAP Plastics - Arts & Crafts Near Me - Pleasanton, California

I have many projects with tight deadlines. I would like to personally thank Mr.Vaughn Hangartner for his willingness to work with me. He is an asset to Tap Plastics. read more

I used to go to this place when they were located in Dublin. The staff here at their new store seems to be largely different but just as helpful, plus they seem to be busier here. The showroom is about the same size, though it is laid out differently. If you're doing boat work this is probably one of the places you'd want to go. They do however NOT (unsurprisingly) sell plate glass, I love the tome written by Elizabeth R. The 500+ word paragraph is a stitch dedicated to communication issues. Anyway, they also do build stuff here from the plastic they sell, make sure you have some plans drawn out though in inches and fractions, they don't do decimal inches. Last time I was in there the builder was making LOTS of identical clear boxes with drawers. Tap sells lighting plastic as well which is the main thing I get here, they will cut what they sell to size for free _provided_ it can be done with a table saw. Any special shapes they will charge extra for. read more

Lots and lots and lots of plastic stuff here. It smells like yucky plastic in this store. I suggest you buy your item quick and leave. You may either get high from the fumes or get cancer from the secondhand smell. With exception of the smell, its a well organized and they have anything you would ever desire of plastic. I mean you name it they got it... read more