I'd like to commend, Karen the manager at the Pleasanton Sherwin Williams Paint store. I stopped…read moreby this morning and was clueless as to how to start with my selection. She pulled up popular paint colors in the range I requested. She found the paint swatches to take with me. Somehow, I'll decide. Beyond that, Karen is charming and very helpful. Sherwin Williams is fortunate to have her as an employee and manager. Thank you!!

Dropped in to get some paint and received some great advice on types of paint to use for my…read moreproject. Will definitely return based on quality of paint and customer service.

I can't say enough good things about Linda and Eli at the Benjamin Moore paint store in Dublin…read more Every single visit feels less like a transaction and more like catching up with trusted experts who genuinely care about helping you get things right. From the moment you walk in, they're always friendly, welcoming, and ready to listen. They don't rush you, don't talk over you, and never make you feel like you should already know everything about paint (because most of us don't). Instead, they ask thoughtful questions about the project, the space, the lighting, and even how the room will be used -- details that make a huge difference in the final result. What really sets Linda and Eli apart is their advice and support. I've come in with vague ideas like, "I want something warm but not yellow" or "I need white, but not hospital white", and somehow they translate that into the perfect recommendation. They'll pull multiple samples, explain undertones, compare finishes, and even warn you about colors that might look great on a swatch but won't behave the same way once they're on the wall. They also excel in situations where a paint store rep truly proves their value: When you're repainting a room and need to match an old color that's faded over time When you're stuck between finishes and need to know what will actually hold up to kids, pets, or heavy traffic When a contractor is waiting and you need the right product fast, without costly mistakes When lighting changes everything and you need guidance on how colors look in natural vs. artificial light When you realize mid-project that something isn't working and you need a smart, calm solution, not guesswork Linda and Eli handle all of that with patience and confidence. They explain why a product works, not just what to buy. That level of knowledge builds trust, and it shows they truly stand behind what they recommend. It's rare to find people who combine deep expertise with kindness and approachability, but they do it effortlessly. Because of them, painting projects feel less stressful and more enjoyable -- and the results always turn out better than expected. If you're looking for a paint store where the staff genuinely wants you to succeed, this is it. Linda and Eli are the reason I'll keep coming back, and the reason I recommend the Benjamin Moore Dublin store to anyone who wants great results without the guesswork. Highly recommend -- every time.

I've always loved Benjamin Moore in Dublin, but after being treated rudely by Elaine, the "color…read moreconsultant" who insisted that all the paints she showed me are warm whites and "whites don't have undertones" - I realized she is not a color consultant. She is fast talking, curt, annoyed when you ask questions she can't answer, and was quick to pull out a color and say, "Use this one" without ever asking any pertinent questions. Really, it matters if you have a southern facing room or a northern facing room...paint represents differently in different rooms. She clearly knew none of this and was annoyed that I asked the RGB of their Swiss Coffee..she continued to insist that whites don't have undertones. When she finally asked the man at the front desk for the RGB, she rolled her eyes and threw her hand up like she was in disbelief I would ask that question. In reality, any color consultant should know that RGB is the red, green, and blue that is used to make a color, and helps to decipher a paint's undertones. Honestly, if she didn't know I wouldn't have cared, but she was hostile and curt, and seemed like someone in a rush; someone I would expect to be on commission in a shopping mall. I did call the manager and he was very apologetic and professional. However, I've decided not to go back, as there are many paint stores in the Bay Area where color consultants are welcoming, engaging, and don't act hostile toward the customers.

This was once my favorite togo place to get all my paints but won't be anymore because of an…read moreunhelpful and rudest worker at this location. I wished I gotten his name, I will soon yet this fella looks obviously out of shape, heavyset guy, appears to be going bald soon, he looks more busy trying to hit on a younger female co-worker, he was deliberately super unfriendly and bitter about something for certain. This place isn't recommended and Home Depot nearby was 101% friendlier and found out a lot less costly was exactly where I went immediately after with ease.

I would give this place 0 stars if I could but they gave me the wrong color. I came in the next day…read moreto try and return it, they said it's your fault for choosing that color. When I told the guy why cant you give me a refund, he just walked away. NEVER COME HERE His name was won From the Pleasanton location.

I come to this Ace hardware regularly because everyone who works here is incredibly helpful and…read morekind. The store is easy to navigate, and the prices are lower than the competition. I want to call out the employees for being remarkably friendly, but I want to comment in how great C.J is, and how he adds to the positive atmosphere of this specific Ace hardware.

My friend was looking to pick up a couple gardening gloves for her and her kid…read more It's a convenient location for us with plenty parking in this plaza. But anyhow, my friend was asked to leave her 8"X10" purse sized backpack up front, and the way the request was communicated made her feel belittled and stereotyped rather than treated with basic courtesy and respect. I understand that employees may need to follow store policies regarding bags, but those policies can be communicated professionally and without making a customer feel singled out or judged. Thank goodness there was another employee who intervened and allowed my friend to have her bag while she went to browse for what she came for. If it was me, I wouldn't bother to give any business whatsoever. I hope management addresses how these situations can be better handled so that customers are treated respectfully and consistently. Cause as of now, I'd rather spend my money at Home Depot and/or Lowe's. At least I'd get actual customer assistance and not be treated like some kind of shoplifter.

Beautiful paint covers like velvet. Staff always helpful particularly like working with Kyle…read more On trend color, selection and far and away better than buying paint at a big box store. It just is a completely different product. If you want your paint to look like it is part of the structure and not just laying on top of it then you want to go with a higher quality paint like a Sherwin Williams. Somebody in our family is a professional painter, and this is the only paint they like to work with for ease of application and durability. Keep an eye out for sherwins quarterly sales... brings the price point to beat box stores. And... there is just no comparison when it comes to quality. So much of painting is the labor cost. It doesn't make any sense to skimp on product! Pro tip : always do a patch test on the wall to see how the color dries and looks in different light as the day turns to night. Much cheaper than having to change color midway through a job. ;) Happy refresh!

Just came from this paint store and the guy behind the counter was not only rude but did not help…read moreus. He just told us to go to the swatches and left.

I went in and wanted to get some paint samples. No one in the store and the salesperson was eating…read more She seemed irritated that I was there and wasn't friendly at all. It was quite akward and I made an excuse and left. A very odd experience. I am going to be painting the interior of my house next month and will definitely not be purchasing my paint here.

I have always bought our paint here. Love shopping Danville businesses and supporting small. But…read moretoday my experience here was appalling and offensive! The woman was rude, short and completely lacked customer service. She was put out with my questions and wasn't willing to "problem solve". As she walked away she said to the air " I don't know why I get so angry with this place and people". Her co worker asked what?? And she said oh I'm just talking to myself. I was at least 30 feet away and could hear her perfectly. There are other great Benjamin Moore retailers in Alamo and Dublin. I will be taking my business there! Do yourself a favor and avoid this place. Not the same owners and NOT the same business values

I live in Crow Canyon and we have one approve paint for our fences for all 903 homes here. The…read moreemployee was able to find it on file, age it and was perfect. She was very helpful.

Thanks to Alexa, the inside of my house looks amazing! She went above and beyond and she was sweet…read moreenough to have it delivered to my house! She's very kind and personable, and I appreciate the help that she gave me and her patience, especially with my indecisiveness of trying to pick colors. When I'm ready to paint the outside of my house best believe I'm going to Alexa in San Ramon! Thank you for all your help and knowledge!

RAVE! We just went into the Benjamin Moore store in Spring town and the staff were fantastic. We…read morenever knew that Creative Paint is actually Benjamin Moore! We always used Kelly-Moore in the past and since it closed we needed to find a new place to buy our paint. Thank you Michael, Rich and John for all of your help! Fantastic Paint store!

I've gone to this business twice. All I needed was a quart of paint, nothing large. Both times I…read morewent to this store, the customer service has been rude and atrocious. There is an older woman who wears glasses, who is behind the counter. Both times I have gone there, it seems like she is irritated with an annoyed, very unpleasant looking face. While the actual paint may be of good quality, unfortunately, the people working there do not measure up, particularly the woman noted above.

Your service & kindness are greatly appreciated. I came in with my granddaughter for a project…read more.. was a little upset but left with a grin on her face after sales associate KM - Alampkins (sp) gave us a great deal. I was also looking for a place to recycle a few left over cans of paint & I was able to do it there too... Again, a pleasant experience. Thank you very much, Anna

I called about their masks because of the wild fires, Angelo picked up and even though they ran out…read moreof the free masks which was a little disappointing the interaction was very positive. This man provided AMAZING customer service and we ended the call on a positive note. And he has a radio voice lol I'll probably go and buy paint supplies from them from now on because of this interaction.

I wasn't happy with a paint that I bought and how it performed so I called up the store. Spoke to…read moreTrey and him, Raymond and Joseph took care of me with a lot of patience very friendly and the replacement paint was 100% better so I just wanted to appreciate the staff for their customer service

Excellent service! Thank you so much for making this so easy for our family to pick colors and…read morecheck out, all within 30 minutes. They even delivered it to my car so we didn't have to lift a finger. I also appreciated how helpful they were in measuring how much paint we would need for our project.