This was once my favorite togo place to get all my paints but won't be anymore because of an unhelpful and rudest worker at this location. I wished I gotten his name, I will soon yet this fella looks obviously out of shape, heavyset guy, appears to be going bald soon, he looks more busy trying to hit on a younger female co-worker, he was deliberately super unfriendly and bitter about something for certain. This place isn't recommended and Home Depot nearby was 101% friendlier and found out a lot less costly was exactly where I went immediately after with ease. read more

Kelly-Moore Paints - Paint Stores Near Me - Pleasanton, California

I would give this place 0 stars if I could but they gave me the wrong color. I came in the next day to try and return it, they said it's your fault for choosing that color. When I told the guy why cant you give me a refund, he just walked away. NEVER COME HERE His name was won From the Pleasanton location. read more

Kelly-Moore Paints - Horrible service DO NOT COME HERE !!! - Paint Stores Near Me - Pleasanton, California

Not knowing anything about paint I consulted with Jasmine who was very helpful, friendly and patient with me. She went above and beyond in helping me by carrying my paint to the car and giving me so much information about paint. What an excellent employee!!! Thank you Jasmine! read more

Rude employees that are more interested in their golf game and swinging clubs into cardboard boxes than assisting customers. They have almost no stock so went to Benjamin Moore in Dubin and they had everything I needed. read more

Hey a free quart of paint brought me in today via a Facebook advertisement. Being on a Sunday morning, they place itself was quite dead, I'm not sure how busy it can get but I can imagine it getting crazy busy like Home Depot or Lowe's gets at times. The employees were average but still quite helpful overall and depending on how the paint works or comes out, I may visit this place or another local Kelly Moore store. read more

Kelly-Moore Paints - Outside entrance area - Paint Stores Near Me - Pleasanton, California

Unfortunately even after my 4th attempt they could not match the color. The person working there claimed he has been doing it for years, but I am not impressed. I am now out of all the samples cut from drywall and would need to cut more if I want to make yet another attempt. But I have given up now, I don't think they can match it. Just sharing my experience and suggest others to look somewhere else if you are looking to buy paint to match your existing color. Looks like their business manager, Andrea, replied to my initial review. I did send out email as requested, but did not hear anything back. These responses from business owner in Yelp seems to be only meant to give an impression to readers that they care about negative feedback, but in reality that does not seem to be the case. read more

2 quarts for $40. Came in with specific paint codes. Worker was fast and helpful. Got out in 10minutes. A little pricey. read more

The place to go for quality paint and not your average Home Depot. The staff is knowledgeable and efficient. The location is super practical and you do not to be trade to buy their product. read more

They sell paint...thin, overpriced paint. Nothing special. My paint guy uses KM because he can get a gallon for $10. It costs me $40! Home Depot Behr paint is better, IMHO. Sales dudes are okay (if they're not too busy.) 2.5 stars...barely. read more

Kelly-Moore Paints - Paint Stores Near Me - Pleasanton, California

The employees that work at this location give Kelly Moore a bad name. I went in to look at their paint color options. While I was in there, the employees spent the entire time talking about how dumb the customers are and telling stories of the dumbest customers they've dealt with. One guy, who wasn't wearing a face mask, was bragging about a time when someone complained that he didn't have a face mask on. He said that he told the customer that he wasn't going to put on a mask and that he doesn't care what they say, because this coronavirus is just a hoax. Kelly Moore needs to do a better job on deciding who they hire because employees like the ones at this location make the company look bad. They already lost me as a customer thanks to those bad employees. read more

It started as we walked in the door..as soon as we walked in the clerk walked to the back. Asked questions about colors super rude and unhelpful. As a matter of fact the kid said for 115/hr you can get consultation of colors. Really? Everyone says Kelly moore well not for me. Too rude off to Lowes. read more

I went to this Kelly Moore location to get some paint to touch up a ceiling. We have a new house and were told by the builder that they had used Kelly Moore Western Acoustic as the paint color. Our house is just a year old. When I went to the store, they told me that they had discontinued Western Acoustic as a stock color and "reformulated" the mix so they could no longer accurately reproduce the color that is used for all my ceilings and woodwork. Now here is the part that really gets me: the guy behind the counter tells me that if I want to be able to do touch ups without seeing a difference in color, I needed to cut out a piece of my ceiling and bring it into the store so they could try to colormatch their own color and that "that is what other people do". Seriously?? I doubt that other people are out there cutting pieces out of their walls and ceilings to try to get these guys to match the color. I'm going to buy a gallon of Behr and just repaint the whole ceiling. read more

A big shoutout to Assistant Store Manager Rich Collins for helping me navigate through my paint purchase! Rich was knowledgeable and courteous. Due to some shortages in the paint industry, Rich made a daunting process into an enjoyable one! Thanks Rich!! read more

Went to the Pleasanton Kelly Moore store to buy a gallon of paint, for my customer. Didn't take the can, since I had the base color and the additives. The counter guy told me they couldn't match it without a 2" x 2" piece of paint "chip" cut from the drywall. I returned an hour later with this chip. A different counter guy ( I think he may have been the store manager), told me it there was at least a 1.5 hour wait for coloring matching, and on a weekday, too. Returned again, at 5:30pm, and was told the guy who'd matched the paint was not available - to me the color seemed a bit dark. Sure enough, it was not close to the color of my customer's walls. And although it was their fault, they would not take it back, since it was a custom color. Took the chip to Home Depot, and they produced a good match in less than 10 mins, and at a significant savings over Kelly Moore. What a miserable experience at Kelly Moore. Businesses that provide that poor level of customer support, in my view, should go bankrupt - and sooner rather than later. I'll never buy products from them again. read more

Rich was extremely helpful when I had to match a paint color and determine how much paint I needed. Everyone there is very friendly and I highly recommend going there for painting supplies. read more

Great go-to place for any kind of paint. I had been looking for some Cabot semi-solid water based stain, and they had exactly what I was looking for. I've been going to Kelly-Moore for many years, and they people at this store are great! read more

Helpful staff. Quality products. I frequent this place to keep everything looking good.

First off the quality of their paint is good, we have used them for years without any problems. Yesterday I visited to try sort out some painting after a small remodel. The person on staff was extremely helpful with matching paints and explaining how the paint had changed over the years. We will definitely use them for our next job interior or exterior! read more

Today I was starting a bathroom touch up project. Mike at the Pleasanton Kelly-Moore was very helpful, knowledgeable and made my experience extremely enjoyable. I had literally forgotten how much I was dreading my chore and left the store feeling light and refreshed. I haven't received amazing service at a retailer for a minute and I was pleased to meet Mike who surely takes great pride in his work. He made sure the paint matched my sample and went the extra mile to provide exceptional service. I'll definitely return to this store as I am confident I will be in good hands! read more

So, I had a quart size paint can that I had forgotten to close and, of course, it dried up. It was about two years old but figured, since my home builder used it and it is a pretty plain color, I will go to color more so that I can do touch up on the wall. I walk in there and goof man tells me they no longer have the color there, BUT, there is another color that they could possibly try, but can't guarantee that it will match AND it only comes in a gallon size. I say, "So, you no longer have this paint and you're telling me I can only buy it in the gallon size of which it may not really match?" He says, "Yes." I say, "Forget it then and give me back my old paint can and the hardened paint you took out of it so I can match it." Then, goof man says, "Well, we can match it for you." I'm thinking, "WTF?! You just told me that you can't really do this and now you're saying you can." So, I get happy for a moment and say "So, you're saying you can match this paint and I can get it in a quart size?" He says "Yes." I say, "Ok, let's do it". So, I leave and he tells me it will be ready on Tuesday. This was a Saturday I did this. I get home 10 minutes later with a message on my answering machine: "This is so and so from Kelly Moore calling to tell you we only sell the paint in a gallon size." So annoyed, I call back and tell them to forget it and that I want my old paint can and sample back. He says "Ok." Ummm, HELLO!!!! read more

The assistance manager wasn't friendly and seem a bit annoyed, I don't know why, but he got me the paint quickly just as I needed. Quick service all I need. The kid with the pony tail was also quick and more happy to help read more

What a pleasant place to shop! Robert was so helpful! I'm certainly going to be buying my paint here! It's such a big job, it doesn't make sense to fuss with cheap paint from big do it yourself stores. read more

They perfectly matched the paint that my moron contractor, did a switch-a-roo a few years ago. So a when I had that guy paint my house we agreed on "sand dollar". Well today I had to do some touch ups, and I bought the same color we agreed *then* on. It was completely different. I chipped off a piece of the paint with and gave it to them for a match. It took an hour and it involved more manual work beyond the spectrometer but the guy there has a golden eye and he made a PERFECT match. They truly saved the day and my pocket $2500 from re-painting the house. read more

We arrived about 20 minutes before closing. We ordered the paint about 8 minutes before closing. It was cutting it close but we needed the paint before morning and couldn't make it any earlier. The young boy who helped us was in an obvious hurry to clock out and kept asking for the manager's help. The manager was chatting on the phone, which seemed to be a personal call judging from the conversation and continued to ignore his employee, thereby ignoring us as customers. It was quite an interesting scene to behold. The kid's rushed behavior the entire time and his attempts at trying to get his manager to help him (who was literally only 7 feet away) didn't help me choose a color any faster. There was a summer sale going on for paints to be 20% (or was it 30%?) off on certain colors (I forget the details now) which I inquired about. The kid firmly stated that the discount was for licensed contractors only. "All right. Thanks anyway," I said and used our Preferred Customer discount of 10%. The next day we realized that the $175 worth of paint we had bought from them wasn't enough, but as we were no longer in the area, we went to the closest one to our job - the Kelly Moore at HESPERIAN & LEWELLING. We ordered 4 more gallons. And whaddyaknow, the cans were on sale and applied to us as well. We mentioned it to the Manager (who embodies the trifecta of a great business manager - professional, courteous, & gracious) and he said that if the other Kelly Moore didn't honor the discount, he would. We went back to the Hopyard Kelly-Moore the next day and were given the big rejection. Again about seven feet behind the new associate and sitting on his stool watching was the same indifferent manager. How this location is still doing business is questionable. Though this location is minutes away from me, I have become loyal to the Hesperian & Lewelling location and will continue to make the drive there. The difference in customer service and experience between the stores of the same company is amazing. read more

Worst customer service ever. They are unhelpful and worse, condescending when asked a question. Save yourself from an unnecessarily bad experience and go somewhere else. read more

Came in for sample board and didn't feel the service is pleasant. So I went to another store. Dublin has one, don't have to work with someone who are not friendly. Will never come to this store again. read more

I needed touch up paint but didn't know the color only the brand. I brought in some very small paint flakes and they matched it perfectly. It doesn't even look newer than the paint around it. Great job! read more

I just got paint for my new business, and I have to say it was fast easy and a beautiful experience. The staff were very professional and helpful. It truly feels like you walk into a family owned store and they actually care about the customer and not about their wallets. Thank you to Erik, Shawn and the staff at Dublin Kelly-Moore paint. read more

This location has the worst customer service compared to any other branch. Every employee has a different policy they pretend to enforce. From making you call your painter to get his pricing FOR SAMPLES (with no verification that the person on the other end of the line is actually your painter) to checking that the credit card you use is yours AFTER IT'S ALREADY RUN THE CHARGE. Arrogant Imbeciles. Do yourself a favor and go to a different branch or better yet go to Sherwin Williams. read more

If I can go lower than 1 star, I will. Went in the Asst Manager is already unfriendly. We chose our color, the paint type, etc. When the other sales person helped us, he quoted us the price for the paint we wanted. We agreed so he went ahead and mixed the paint, etc. We paid but when we reviewed the receipt, it was $12 more than what we were originally quoted. He said that he exchanged the paint since the one we wanted was out of stock. GRRRR! He did this without informing us!!! Well we talked to the unfriendly asst. store manager and all he proposed is a return. There was not even an attempt to rectify the situation. No apologies-nothing! This is not the place to spend your hard-earned money. They have deplorable customer service. They do not deserve any honest person's business. read more

3 bad experiences , strike 3 ... Won't go there anymore Latest was sent my wife to get bathroom paint that she would want $ 51.99 / gallon that was a bit high so I went to see them. Counter guy told me a different price, than the shelf tag or wife was charged. They seem to make up prices??? My whole house is Kelly Moore but no more!!! I can get color matched anywhere & not be treated like that read more

Mike, the salesperson was an absolute godsend. I had the serial number and name of the paint but not much else. He helped me get through the selection od various glosses and made the rest of the visit a breeze. Will visit again. read more

Very rude and unhelpful staff member. One in particular double charged for the same quantity and did not even apologize. Also out of 3 items only provided 2 items and conveniently forgot about the rest. Beware of this store. We need to change the color and this person was extremely unhelpful and rude again. I am going to Home Depot or another Kelly Moore next time. read more

Just left Kelly-Moore on Hopyard. Everyone who has helped me there has been very nice. The quality of their paint is excellent, every time I've had a designer or a painter recommend paint they recommended Kelly Moore. Also, I am a preschool teacher and paint sticks come in handy for multiple craft and organizational uses in a preschool classroom. At this store they are always great about donating paint sticks for us to use in our classroom. read more

The Dublin Kelly Moore provides the best customer service. Kevin was the sales representative who has been extremely patient, knowledgeable, and helpful...making my new house painting experience fun and exciting! I highly recommend Dublin Kelly Moore solely based on their high level of customer service. read more