What a terrible experience!!
Our office took a co-worker to Table 7 for his birthday lunch- there were 9 of us total. We called ahead (unnecessarily) and made reservations. I say unnecessarily, as there was not a table ready for us upon our arrival (we all contributed to moving tables around to make something work) and there were only two other tables currently being served in the entire restaurant.
Our orders took about 40 minutes to arrive, which I wasn't upset about, as there were 9 of us... though another two tables of folks sat down after we ordered, were served (and left) before us. The waiter was less than attentive and the food was mediocre...In fairness, I might have rated it slightly higher than "mediocre" if the rest of the lunch hadn't turned into such a catastrophe.
Upon receipt of the bill, we each wrote out what we ordered on the back of the receipt, next to the names on our credit cards, in an attempt to make it easier for the waiter to split the check. Another 40 MINUTES later, we still hadn't gotten the checks back. Some of our party ended up having to leave before the checks returned, because they had to get back to work.
When I went to check on the waiter, he said he still had "two more cards to swipe" (45 minutes after receiving them) and gave the excuse that he had other tables to wait on in the interim... there were literally TWO tables of two customers each besides our table in the restaurant at this time.
When we finally DID get the checks, there were mistakes aplenty. Some had not been charged for their food at all, and some had been charged double and TRIPLE for their meals... (One of our guys had $80 worth of incorrect charges, in three separate transactions, for his one-entree lunch). My bill was "incorrectly charged and cancelled twice", according to the waiter. When I gave him my credit card to run for a THIRD time, the total was an entirely different number altogether... I have FOUR transactions on my bank statement from this one lunch today, as do half of the colleagues who attended this afternoon.
The majority of our party was forced to return to work as we rounded out HOUR-TWO of our lunch, while a few of us stayed behind in an attempt to settle up. When we asked questions about totals or for an itemized receipt, the waiter began asking for whoever's card ended in these "last TWO digits"... What?! It was a complete mess.
Finally, fed up with the chaos, I asked him how difficult it would be to cancel all of the transactions from our party and charge it all onto my one card... he said this would be super easy, so I decided to take this route to save us all the unnecessary stress and headache of trying to figure out what he had and hadn't done... This process took him ANOTHER 30 MINUTES, and when asked for the receipts that showed everyone's orders had been cancelled, he said he had "thrown them away", so we have no way of proving that he cancelled the other orders (Subesequently all of our credit cards stil show charges from lunch...)
By this time, there was only ONE person at ONE table in the restaurant...
Meanwhile, a man I can only assume to have been the Manager, walked in to complain to a member of the wait staff about there being dirty glasses on the bar... in this utterly desolate restaurant... She cleaned up the few glasses, and he looked right at us (you could say, the ONLY people in/standing at the bar and clearly in distress) and simply asked her something to the effect of, "What are they (us) doing? Is someone handling them?"... The waitress responded that our waiter was dealing with some sort of a mix-up and the Manager guy immediately cut her off to take a phone call and proceeded to wander around the restaurant aimlessly talking on his cell, instead of checking on us, inquiring about the problem, working to fix it, offering to comp ANYTHING... The waiter apologized at the end, but didn't even pretend to offer to rectify the situation any further.
What was initially going to be a pleasant, quick, low-key birthday lunch for a co-worker turned into a TWO-HOUR NIGHTMARE! I will never return to this restaurant, as the food wasn't good enough to merit this terrible level of service and incompetency at all levels. read more