I have an iMac that had been down for nearly three years, which was the last time I tried many…read moredifferent things to get it up and running. The long and short is it crashed halfway through an OS update and hasn't worked since. Julian contacted me after a Yelp query - I figured I'd retry and was ready to ship this thing somewhere for repair (again, I tried everything before with no luck). After I explained what was happening, he said, "We'll get you up and running, Tony, don't worry". He heard me out and sent me step-by-step triage and recovery instructions, which worked perfectly. He called about an hour later to check on me, and I was beyond happy he resolved the issue; I didn't have to leave my crib, and it was done within an hour (after letting it sit for years). Everything worked perfectly. I have my computer and electronics handyman for all future work. See my review distribution. I'm very fair and will call out less-than-desirable service. Likewise, when someone earns solid recognition for professionalism and providing the service advertised - they should get a shoutout. Julian, you rock!

Julian did a fantastic job helping me with my old computer, which I thought was dead for good. I…read morehadn't backed up all my photos (I know, shame on me) so was SO relieved when he was able to get it to start for me, transferred the images, and then helped me wipe it clean for proper disposal. Julian was equal parts professional, and personable. I really enjoyed working with him.

I found Bay Area Tech Hero while searching for a network specialist to install Ethernet wired…read morebackhaul in our older (1950s-60s) home that had been renovated but still lacked proper networking. Since they seem to handle a lot of corporate-scale installations, I initially wondered if my project might be too small--but that concern disappeared pretty quickly. The team was already very familiar with Ubiquiti systems and was incredibly patient working with me despite my fairly basic understanding. They walked me through the tradeoffs and ultimately recommended stepping up from mid-range equipment to more professional-grade options. The reasoning was clear, the cost/benefit made sense, and at no point did I feel pressured--just well-advised. The actual Ethernet installation work was top-notch--smurf tubing, recessed (not sticking out!) enclosures, and everything. The level of craftsmanship and attention to detail is honestly beyond what I would normally expect (or even feel comfortable demanding from contractors). They went above and beyond without being asked, and the cable organization is immaculate. Huge thanks to Justin and John for their precision and quality of work, and to Jim and Rodrigo for their thoughtful recommendations on equipment and access point placement. If you're looking for a team that combines technical expertise with professionalism and genuine care, I'd absolutely recommend them.

We didn't hire Bay Area Tech Hero - so we cannot comment on service quality. The reason we didn't…read morehire this team was primarily due to pricing. The quote we received for 3x cable runs was 400% more than the team we hired, and that team said their pricing was "average pricing." We also were quoted the highest end hardware, which would have been excessive for our needs. If you can afford to shop around and the timing of your project allows, we highly suggest shopping around!

I needed to replace two Xfinity TV boxes, as well as an Xfinity modem. I visited the El Cerrito…read moreStore on April 10th. An employee by the name of Ryan helped me. He was very knowledgeable, helpful and patient with me during the entire replacement process. He walked me through some steps I would need to complete when plugging in the new equipment and pairing the remote controls, etc. A very good job. Am impressed with Ryan and the store.

I have stopped by this store twice and every experience has been terrible. I just went to drop off…read morea TV streaming box and I was met with rude and hostile staff each time. The first time I went in, the lady did not give me a receipt for my TV streaming box return and was insistent that everything was fine. The second time I went in to verify whether the TV streaming box was confirmed to be returned as Xfinity told me it was not yet, the staff did not understand my request and told me once again everything was fine and I still did not receive a receipt for my return. All I needed was to verify whether my return went through and this task could not be accomplished on either trip.

Chris over at SC was a blessing. We had a Zoom meeting and he took his time to ask questions and to…read morelayout the job, which was quite convenient, as I can understand getting a quote in person is oftentimes difficult to do. His pricing was fantastic, and he laid out what he would do and the time it'll take, and he's the type of professional that wants to charge the least he can while working as efficiently as possible to get your job done within parameters. Go with him. You're in good hands. He knows what he's doing and you won't be disappointed.

Chris was incredibly helpful with figuring out some issues I was having with wifi speeds around my…read morehome. He also gave great advice on what solutions were available, what their individual drawbacks were, and his recommendation for how to fix the situation. Very speedy response time as well, would highly recommend!

We have LMI.net for many years and the internet speed is getting worse…read more It has been so slow in the past few weeks and completely down today!! We called and left messages, sent emails, logged a ticket online, and NOTHING happened after all these frustrating hours! I know today is a holiday and they are closed. But as an internet service provider, they don't even have one on call staff?! Unacceptable!

This company is the best! Great Internet, great employees, great dogs in the lobby, and they even…read moresponsor a rescue pig named Wisteria. They resell Sonic, so you can easily switch to them, get a month free, and support a wonderful local business.

Omg just finished with Dijay ASM who was brilliant!!! Totally to be recommended - l will follow…read moreher. 1. She knew her stuff - wow!! 2. She reduced my monthly bill 3. She got me a free apple watch 4. She did all the heavy lifting and got me internet for $35. Dijay needs a raise!!!!

Beware of deceptive add-ons and unprofessional behavior. My husband bought a Samsung S25 here on…read moreinstallment and was handed three "trackers" we never asked for. We later found out they carried a monthly fee and were told we couldn't get the installment plan without them -- something never disclosed. When I returned to have the trackers removed from our account, the supervisor never asked for my ID or account info, became defensive, and eventually told me to "F*** off," adding that if I complained, he'd deny it. he escorted me from the store. Hidden fees + abusive language = I won't be back.

Jeremy called and ask me if I would like to lower my phone bill out of curioussity I said yes to…read morehim he promised to reduce my bill in half and he actually did it not only that with reduced bill he added a lot of other functions to my services like e faxing etc. if you are willing to cut your office phone bill significantly this is the company to go and very good friendly staff you take care of your business very smoothly without interrupting the service

Our office has a couple dozen VOIP phones with service provided by Telnexus and it's been great…read more Their support is responsive and I've found the zswitch virtual PBX expressive enough to configure our call routing needs with minimal effort. When we add extensions I just shoot an email to sales@telnexus.com and a couple days later a pre-configured VOIP phone arrives ready to go. Perfect.

We hired Claw Communications to install ethernet in our new business suite in Walnut Creek. They…read moreinstalled and ran all new ethernet to our patch panel and ran new ethernet to each office. They also had to install some new jacks in some of the offices. Mark and his crew were very professional and completed the job on time and within budget. Mark saved us a bunch of money by telling us we could keep some of the existing Cat5 cabling, when he could've made a ton more money by suggesting we replace it all with Cat6, which we had initially planned to do. Later, Mark and his son came and installed two 85" TVs in our conference room. The TVs took up the entire wall and there were reinforced steel plates behind the wall. It was not an easy job. Mark was very professional. He showed up on time. He told us the mounts he preferred to use and gave me a link to purchase them. The TVs turned out great!!

Andrew was extremely responsive, knowledgeable, and accommodating. We had a small job that needed…read moreCAT6 cable terminations. Minutes within a quote request we had a phone call. Andrew drove down 1.5 hours on the same day to handle our job. Highly recommended for anyone looking for their services.

I can't thank the folks at Total Computer Solutions enough. I needed a full retrieval of my data…read moreafter my external hard drive became unresponsive due to damage. I'd been using the hard drive to store ALL of my data after I had this same issue years ago, only with my laptop. Needless to say, losing absolutely everything I have saved is my worst nightmare. I worked directly with Gabe who could not have been more friendly or offered better customer service. He responded to my project request right away and we communicated regularly via text. Gabe answered all of my questions, big and small, throughout the whole process, and communicated clearly and thoroughly (I consider myself to have a basic/intermediate level of understanding technology, but am no expert). What I really appreciated was the transparency given with price quotes, and found that their prices are very reasonable for the service. Since I don't live nearby their shop, I took advantage of the free Uber service they provide to have your device picked up from and delivered back to you. I was incredibly hesitant to give my device, with all of my data on it, to an Uber driver, but Gabe assured me it wouldn't be a problem and that he had means to handle if anything went awry with the delivery. Thankfully this wasn't an issue. I don't know of any other company who offers this service, let alone at no charge. I am delighted and relieved to say that Total Computer Solutions was successful at being able to retrieve almost 100% of my data - the few irretrievable files ended up being not very important to me anyway. They also hold onto your data for 3 weeks post-service as a precautionary measure. I am so grateful I found Total Computer Solutions and now consider myself a loyal customer should I ever need their help again. Thank you, Gabe & the Total Computer Solutions team!

Brother IntelliFAX FAX2840 High-Speed Laser Fax Machine Fax…read moremachine is not responding to print command. I was informed by another interested and helpful 3rd party that I might need toner and that I already had two cartridges behind my office door next to the vaccum cleaner. Bless their heart, they remembered and now I know! Total Computer Solutions is a good value because they told me up front that they do not provide the service. But I know who can... I know once I get toner installed I will have 50 duplicate print jobs from repeatedly smashing the Print button. Scratch paper right?????? Yeah, I know