I was here before the store opened to get a new phone. Store hours state the place opens at 9am…read more 9am has come and gone, and it is now 9:16am. Gate is still shut, doors locked, no one inside. Who is managing this store?!?

Everything I come to this Verizon, I get nothing but the best…read more Greeted by young man that needed someone else to assist with my phone crashing out on me, that made my screen turn black & it was on talk back mode as well ,going crazy...another young man named Ken took over and he was the sweetest and was working extra hard and mind you it was 6:45pm. I was that annoying customer that shows up 10 min before closing LOL. Ken went to get the manager Eli and he was fabulous! Kind,knowledgeable and what's so cool is, he blind! He the baddest guy ever! Love how he became manger... They had to re set up my phone and lost a few pictures but all good. Ken & Eli- Thank you for having such great energy/experience.

Smart, friendly and efficient. Enjoyed this transaction. His…read moreintegrity is authentic and his vibe very cool.

I was so worried that my original iPhone that was submerged in a puddle and badly cracked was never…read moregoing to turn back on. I called and he was able to schedule with me - we ended up meeting at a local coffee shop, and I was so amazed by the results. He managed to get my phone back on, everything intact (the issue had been that it was turning on and off, on and off. Now that it has been a few days it is actually not even doing that anymore.) He was cordial throughout the entirety of it, and polite enough to buy a new camera for my phone. He was kind enough to stay long enough to make sure that my phone wouldn't turn off permanently. We met at Kinfolx, a local cafe that I will leave a positive review for separately!

Richard was awesome. He was busy, but he took a moment to find out if I needed something I could…read morehelp me with quickly before moving on to other customers. As I walked in, I wasn't familiar with the location of the products and he directed me and showed me what they had in stock and said that they're starting to phase out the sort of things that I need but give me advice on how to get around that problem. My wife and I've been coming here for our AT&T service, which we never have problems with and love the customer service and the people so thank you for being there for us.

in the past I had soso experiences here but yesterday a young lady helped me. she fixed my phone…read morewas super knowledgeable and helpful and went over my bill and upgrade options. She was the only one working an should get a promotion. I wish I remembered her name but she had a star pimple patch and brown hair I remember that.

Service requested was fulfilled Quality is completely…read moresatisfactory. This business did the job at 25% of what the Apple Store quoted me for.

5 STARS! Alan is the best phone and electronics technician and repair person! I always get fast…read moreservice and perfect repairs. I've brought in several cell phones / electronic devices and every time his high quality and great value repair work shines. Unlike a lot of phone repair places that are always closing and reopening and moving Alan and his business has been at this same location for a long time and that's a sign of great quality and value in any business but especially in the electronics repair business. 3R TEC is the place you can trust to get it done right the first time. I highly recommend you bring any item you really care about and want fixed right to Alan, he has never let me down. It's also nice there's usually plenty of parking and even some places to eat at the same location. I trust him so much I travel two towns over just to come and get my items fixed at a place I completely trust 100%. Try him once and you'll see why he's the best!

After seeing one of the WaveForm podcasters using the limited edition "Touch Grass" skin on his…read moreMac, I decided to order this MacBook Neo skin from dbrand. After more than a month of waiting for the back order to finally ship, I finally got mine today. Because I am terrible at following detailed instructions and was worried about making a mistake with the placements, I sought out the services of a local tech shop in the hopes that they could send someone out to help me. El Cerrito Plaza is home to uBreakiFix by Asurion, which I discovered through a Google search. I had never heard of them or even stopped by this establishment before. Around 11:30 a.m., I arrived, and by noon, I had completed my assignment. Fem, a young woman, agreed to take on my project, and I met with her. She consulted a technician and gave me a price of $20 when I asked for an estimate for a job like this. The extra $10 was going to be a tip for my tech, Jeremiah, since I was planning to pay $30. The two young technicians were extremely kind, helpful, and careful with my MacBook. They provided excellent customer service. You can get all your tech needs met here, in my opinion.

I have insurance through Asurion and this was one of the repair places they recommended. I was…read morehonestly really nervous because of the reviews. One of my laptops had a cracked bottom screen with a line going through the middle that kept getting worse. My other laptop screen suddenly stopped working out of nowhere. I decided to go with the El Cerrito location and paid $99 for each repair. I was starting school again on May 4, so I dropped my laptop off about a week before classes started. The same day, I got a call saying my MacBook Pro was being shipped to their main repair center in New York. I was skeptical and honestly didn't want my laptop shipped, especially with school around the corner. I was worried any little bump during shipping could make it worse. I told them I didn't want it shipped, but they said it was already too late and I would need to contact the insurance company. They told me to wait 24 hours. After about 2 days I checked again and they said it was already being repaired. Thankfully, everything worked out. The staff at the El Cerrito location was really nice, helpful, and patient throughout the process, especially when I had questions and concerns about my laptop being shipped. They repaired my laptop and had it back to me within about a week. My laptop looks and works like new now! I'm super happy with how everything turned out, especially since I'm back in nursing school. The packaging was also really secure and professionally done.

absolutely the worst customer service on the planet! we have to drive 2 hours away to get a…read moretransfer pin since phone is broken...answered all their questions except one..." what month did you start with metro?" omg like we are supposed to remember 16 years ago what month ....give me a break. our buisness is on the line here with no phone and does metro pcs care...hell no. so another day will be wasted driving 2-3 hours away from where we live to get this transfer pin to get set up with verizon...never again metro and will tell everyone on this planet never to go with them. the couple stores we had in our area folded...now i know why...metro sucks and is the worst ever experience ...

The service isn't too bad, and if you are coming from another carrier, they have GREAT offers for…read morenew phones. However, once they have you signed up. The fun ends. We have been with them for yrs and just went to find out about upgrading to new phones. They have a current promotion for new customers for a FREE Samsung A10. However, as a current loyal customer, they will sell us the same phone for a discounted wonderful price of $200. You would think they would appreciate and take care of loyal customers.. Not so much

I ran over my iPhone 14 with my bike and suffered from a cracked screen lacerating my finger tips…read more Stopped on by this place and Brian was able to hook me up and get it repaired in 15-20(!) minutes, even ahead of the 30 minutes he said it'd take! He was very transparent about options and pricing and I found it insanely reasonable. Yeah I could have ordered a replacement Soft OLED from MobileSentrix and done it myself, but I would have spent more money DIY than just having Brian do it because time has value too y'know. Would come back next time I do something stupid with my Steve Jobs gadgets.

Ok I see you IPhone Repair Care+…read more Second time used the service and Stillll!!!! Better than Apple care!!! I wanted to take a moment to express my sincere gratitude for the incredible service you provided. When I first brought in my phone, I was honestly just hoping for a basic repair. I had already come to terms with the possibility that everything on it like photos, messages, memories. All might be gone for good. What you did went far beyond fixing a device. You restored something deeply meaningful to me. When I got my phone back and realized that not only was it working perfectly, but all of my files had been recovered, I was genuinely overwhelmed. So many of those photos and messages hold irreplaceable memories--moments with family, milestones, and pieces of my life I thought I had lost. Being able to access them again is something I truly cannot put into words. Your effort, patience, and expertise did not go unnoticed. It's rare to find a team that not only delivers excellent technical service but also understands the emotional value behind what they're working on. You treated my situation with care, and that made all the difference. Thank you for going above and beyond. I will absolutely be recommending your shop to friends and family, not just for your skill, but for the genuine care you show your customers.

Great place for any Phone repair New batteries or new…read morescreens wet phones Etc. Good prices and easy to find. A hole in the wall for Quick repairs and big savings. Súper Recommended.

I needed an iPhone XR new battery. I give Abel a 5 out of 5! He is very professional and did…read moreeverything in well less than 15 minutes. He even included a complimentary screen protector. Velocity has very reasonable prices. Thank you.

Excellent customer service! The staff was friendly, professional, and very helpful. They explained…read moreeverything clearly, fixed my phone quickly, and the price was fair. I highly recommend GLO Tech to anyone looking for reliable phone repairs or a new phone.

My Samsung S22 Ultra wasn't charging properly about 8 months ago so I went here and it was fixed…read moreproperly however the back of my phone got cracked when he had opened my phone for the repair. He offered to fix it for me for free but I declined as I have an otter case and just wanted my phone back. Fast forward 8 months later and I upgraded my phone and now needed to turn in my old phone to get a credit. They told me I need to fix the back before turning it in so I called Glo Tech and he remembered me from 8 months ago and still fixed it for free. Bonus points when I went to drop it off today at 10:20 the store was closed but was supposed to have opened at 10am he answered my call and offered to have me leave my phone at the nextdoor business and after it was fixed he sent it back to me at my work in Richmond via Uber driver this was amazing customer service. I will use this company for any of my phone repair needs in the future!