Since installing the solar panels with Sunrun, my Edison bill is higher even though we do not have electric cars at my house and instead of paying just one company for electricity now I'm paying two companies. What would've been $150 going to one company now I'm paying $300 a month to satisfy two companies. Do yourself a favor do not get solar panels. read more

Do not use this company. If I could use no stars I would. Since instillation June of 2018 it has been one issue after another. Now dead batter for 2 years and when they came to replace it they blew the inverter and that was in November. constant calls to the company has producted promise after promise that has resulted in nothing. I am out 21,000$ and paying my electric bill to SDGE. read more

Sunrun is an unethical company that preys upon the elderly. A door to door salesperson visited my 82 and 89 year old parents three times. The third time, the salesperson came with an aggressive male who convinced my parents to sign a 25 year contract for solar panels they did not need. My mom understood that everything would be free and that her electricity bill would go down. Installation was free and her bill did go down, but my mom was blindsided when she started getting a $166 monthly bill that will continue for 25 years. She was paying $80-$100 month prior and the salesperson knew that. My mom would not have agreed to paying double for electricity if she had fully understood what she was signing. When I filed a complaint to sunrun, they said they have a recording of my mom agreeing to the terms of the contract so there is nothing we can do. The attorney general of CT has just filed a lawsuit against Sunrun for this very thing. I am urging the AG of CA to do the same. read more

All I am gonna say is 2 years ago, they install the solar system, to this day is not turned on. Look at all the reviews, most of them show how inefficient and irresponsible they are. If you want frustrations, headaches disappointments etc, Knock yourself out. read more

Well, the customer service department came through but project management was awful. My system is not yet live with SCE but the installation was really something. The short story is this is a fast growing company that doesn't have a good project management system. The long story is they don't communicate internally or with the crew they send to fix problems. In my case, they punctured a water pipe that resulted in a major leak. I contacted them the minute I noticed the leak. After 4 days of them not addressing the issue I took matters into my own hands. Within 1 day I had the leak fixed and began 11 days of drying out, mold remediation etc. This was the week before Christmas. The fix was almost $10,000 to fix and Sunrun's incompetence was the sole cause of this exorbitant cost. They did reimburse me promptly for the repairs but the stress caused was bad. I got a bit extra but not what I would have liked for fixing their mistakes. This is my second project with Sunrun. The first project was perfect and I recommended the company to at lest 4 people who used Sunrun for solar installation. I was happy with the company's response once I got to someone but, believe me, I had to get mad as hell to get there. I may recommend them again but with caveats. read more

Great company and great experience, the customer service was definitely the best, I am surprised why I see lot of bad reviews here.

I would put 0 stars if it was an option. DO NOT use this company. They are horrible and a rip-off. Customer service is rude. They send people door to door several times a year to upgrade your service but when you call with an issue they blow you off. The price to pay off my pannels recently doubled because of the "market value" even though the same pannels have been on my house (not updated or replaced) since 2015. How can the value of older out-dated pannels go up in value after 10 years? DO NOT USE SUNRUN. read more

Preferably no Stars at all. We simply asked for price estimates to buy Solar Panels, not to get a condescending look and signup to a TED Talk about how we might not seem as if we can afford it. I understand that loaning/renting the Solar Panels is more convenient for your commission but, try to at least seem like you give a shit and not look down on your potential customer. Just because they cannot fluently speak English, does not mean that they are stupid. Note - When you are going Door to Door, and you happen to be very busy on the phone. Try to at least pretend the person in front of your has some kind of priority or finish your business first before knocking on the door. read more

Sunrun doesn't stand behind their product. The sales rep that came to get me to sign up was very convincing. I fell for their presentation without reading the reviews. That's my fault and I'm so sorry I didn't. Sunrun did a faulty installation that resulted in pinched wires that remdered 1/2 the system not producing energy after just 10 months. Sunrun customer service was very slow to respond and it took several calls and 2 months for them to actually send a tech to check it out. He was not well trained and unable to fix it. Again it took 6 weeks to get someone to to come out. He found the problem but needed to come back with anither tech to fix it. After 3 1/2 months it finally got fixed. Now, after a wind storm many of the panels have come loose banging on the roof with every gust of wind. When I sight along the surface it's visible that some are tilted when they were all flat before and again Sunrun's system is only putting out 1/2 power as verified by the rep I first talked to on the phone. He couldn't help an transferred me to another rep that demanded I take photos to prove the damage. I'm a senior and unable to climb up to the 2nd story of the house an photos taken from the ground wouldn't show it. The rep had to transfer me to another rep who would only email me a document to fill out, sign and return. He threatened me with a $500 fee if they couldn't verify the issue when they came out when the first rep verified my system wasn't producing. Here we go again. I feel like Sunrun only wants to delay fixing it and with another wind storm predicted it may blow off the panels and then what? Based on my experience I strongly advise everyone to not let Sunrun install one of their systems because when it eventually quits you'll regret it. read more

I spoke to them once by phone. For the next 6 months they hounded me with phone call and messages. Even after I politely told them I chose another company for the work.True. Be warned the last thing u want to do is give them ur #. I cant imagine what their work and service must be, but terrible. read more

FOR EVERYONE'S INFORMATION! LEARN FROM MY MISTAKE. It costs $35,000 to do it right. I signed up mid-January. The panels were installed mid-August and just sat there NON-FUNCTIONING. It is now mid-October, and I am told it will be until Mid-November until I will be hooked up and operational with LAWP.Literally almost zero communication from the company. DON'T CHOOSE SUNRUN. read more

I have NEVER been so disappointed with a company then I am with this one...we had solar panels removed back in June to have a new roof installed and then the panels were "scheduled" to be re-installed....but it took over 3 months for them to reinstall them because the initial company they had backed out...they were finally installed about a month ago. It caused me 3 extra months of electricity, the hottest months of the year, and storage for 3 additional months. Now that the panels are back on the roof, they were NOT installed correctly....some have patters, others don't...they were mismatched when they were re-installed...plus flashing that goes up against the panels were thrown away from the initial uninstall and not re-installed... I have called numerous time, spoken with numerous people, sent emails, some with pictures of additional charges for electricity and storage with NO response... NOW, I'm getting a "late notice" for the cost of the reinstall when the job HASN'T BEEN COMPLETED! Hopefully, this will cause someone to contact me....I need help read more

Well, back to 1 star rating. I got my system installed over twomonths ago. To this day, it is still not approved by the City of Glendale for operation. Sunrun blames the city for the wait, so I called Glendale Water and Power, lo and behold they said it only takes a few days to get final inspection! Sunrun employees will lie to you all the time! Even worse, they will ignore your calls! So my advice to anyone who thinks about going to Costco and sign up with Sunrun? RUN AWAY! Go with another company so you don't experience the same hellish interaction with Sunrun employees! read more

We have been dealing with Sun Run since December 2022. They installed our panels April 2023. After MULTIPLE mistakes on Sunrun's behalf in filing with the city of Tustin, we were finally given the green light to operate in October 2023. Despite that, SoCal Edison does not have any NEM paperwork for us and on top of paying for the panel loan over several months, we are still paying our usual energy bill with zero credits. Sun run cannot figure out their issue despite SCE saying the issue is a misfiling on their behalf. So please, save yourself time, money and frustration, AVOID SUNRUN. Their name says it all- run away. I wish I could just void all this and have them take their panels back. read more

I'm a real costumer of SUNRUN. Our project started back in 4/2022 and as of today 11/9/2022 we don't have our system up and running. The costumer service is horrible and non existent. We fell for this company because it was promoted by Costco. Please stay away from SUNRUN! There are many better alternatives out there. read more

I tried to get Sunrun to perform on a contract signed Feb 2022 in Santa Barbara. I finally gave up 6 months later after many emails and calls. They are totally incompetent. I also had trouble getting my deposit back. Finally went with an L.A. firm and had a good experience. Lang S. read more

The worst company I have ever dealt with. They ruined the electric in my home and I have been fighting with them for years to get a resolution. If I could have gave them negative stars I would. DO NOT use Sun Run. You will regret it! read more

BELIEVE THE HORRIBLE REVIEWS!!! My son bought a new build in Los Angeles county that was supposed to have two separate systems. One on the main house and one on the ADU. They have the systems but they the installation company can't get them to pass the permit process. My son can't get a hold of anyone to help get this problem resolved because the companies don't care. There is absolutely NO customer service to help resolve the issues, but they won't come and get the system because it's already installed. Well, whenever I see someone interested at Costco, I make it a point to tell them NOT to go with SUNRUN for solar. read more

Two guys show up all excited about providing me solar. We set a return date and they never showed up And they did not return emails read more

We have Sun Run on our house since the previous owners had leased solar. It took them three months to finally fix our issue (produce electricity). Good luck trying to call them. The only way we got a hold of them is by email. They never did return our call. They finally sent out a subcontractor (which ( was very good)I I wish they were the ones who controlled the solar. However, I had to contact Sun Run to hook it back up though, which was fun . About as fun as walking bare foot on hot coals that is. If you have them as your provider I wish you the best of luck! read more

If I can give this company a zero i will. This company only cares about making money off of hard working people. They refused to update my panel and it began to catch on fire. This was in May. Fast forward I have solar panels thay are disconnected and just sitting there not doing anything. They have done nothing to fix the problem and it has been months. I am guessing it will be years before I get those panels back on if it happens. They are a scam and the is why people like us cannot get ahead becuase of greedy companies like sunrun that take advantage of people and are just it it for the money. Sunrun if you are reading this you need to come get your panels off my house.​ read more

It take over 4 months to install and stills not finish the job, terrible roofing subcontractors never keep the appointment schedule, didn't clean up after work, didn't cover the bare roof during the rain season until owner requested couple times. The company coordinator didn't know anything about scheduling. Change salesman at least 3 persons and no one knows what going on. So disappointing!! read more

Our issue is still not resolved even after Sunrun brought in a Solutions Expert. Oh brother.! SunRun, pls test for mold, replace area of roof where the panels where, seal them this time and fix ceiling damage. read more

I am not even a customer yet and I have to leave this review and rating. It has been more than 3 months since We signed at costco for sunrun. We signed everything in a couple of weeks and have been in some unknown limbo since then. The person who signed us has disappeared. If this is their follow up at the onset, I can only dread what comes next. Costco should reevaluate their relationship with them. This is not good. read more

They came to my house and promised I would never have an Edison bill again. My energy costs are more now than they were before Sunrun. Don't walk, Run from Sunrun. I think they are liars and crooks read more

After seven months, Sunrun and I reached a solution that worked out for both of us. Trey took over the case in December and had my issues resolved quickly. Trey did a great job in keeping me updated regarding the progress and making sure things moved forward. read more

I had a nearly 2 hour phone call with Sunrun. They gave me pricing and everything. I agreed to go ahead. They sent the guy for the site survey on the wrong day and I was not in. I told the salesperson that I was not in that day. I have emailed and phoned the salesperson 3 times now and no reply. I guess that they don't need the business. They don't even deserve one star. What they did not know is that I am buying a second house that will need solar as well so they actually lost 2 sales. read more

My parents have had Sunrun for several years and we have had a couple of incidents were sunrun tried to over charge. We'll now that my parents have both passed and their house is vacant sunrun is charging almost tripe the cost. We paid less with people lliving in the house. Please do your research with them before purchasing. We starting our contract with Vivint Solar had no problems once sunrun bought them out its been down hill ever since. They are so shady. I don't want to give them 1 star. read more

I had such a negative experience with Sunrun Sales rep that I went to look up a bit of info up and my goodness. No wonder they act this way...its widespread. Is Sunrun even bothering with the yelp anymore or have they folded and given up. After a late night call from the "sales manager" Ronnie Anderson (not able to call me at 5pm so instead call me at 830pm) the discussion was not going well so I decided to bid goodnight. I get the following texts....like what? I dont even want to respond anymore lol. At this point, he cant be in his right mind. read more

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We got solar to save money on utilities. After getting our quote for system size we even requested to add 5 additional panels. We have 23 panels and 2 batteries. Leasing our system costs $350 a month. Clearly the formula they use to recommend system size is trash because we still get an electric bill between $300 - $400 every month. Thats in addition to our $350 sunrun bill. You read that right we are still paying $700 a month total to power our home. We are saving nothing. Complete rip off. Now I have ugly panels on my roof that are no benefit to me. Update: After the initial post we looked into our old emails and saw that we signed a contact for a system that was supposed to cover 147% of our power needs. A few days later a supervisor called us and said he needed us to resign our contract because we were overcharged $15/month on the price so we resigned. But it turns out they shrank the size of our system to only cover 65% of our power needs. He said nothing about the system size being cut in half. Do not trust this company, they are fraudulent and will do the old bait and switch. read more

I'm pushing 70 years old and can say unequivocally that Sunrun/Freedom Forever are the WORST service-oriented companies I've ever had to deal with. After having my solar system installed last December, it has become blatantly apparent it is grossly underperforming, providing barely half the energy promised in the contract (I've had to pay Southern California Edison over $1500 this year, in addition to my monthly fee to Sunrun). After NUMEROUS phone calls and emails, I'm now dealing with yet another "Escalation Expert" who says that in order to meet the 90 percent usage threshold, I will need to have additional solar panels installed under an entirely new and separate contract. They acknowledge the problem, but essentially want to charge me DOUBLE to fix it! Needless to say, my patience is at an end; if the problem isn't resolved to my satisfaction soon I WILL retain a lawyer and sue Sunrun in civil court for breach of contract and punitive damages. Their lack of customer service is appalling. read more

I leased solar panels from Sunrun thinking this would help me with my electricity bill but it was the total opposite. I am receiving a end of the year bill from SCE for nearly 2,000 and also paying monthly payments to Sunrun!!! So I'm paying double. Do not trust this company. They didn't put enough panels for my home. I can't even get a copy of my roof inspection!!! read more

Sunrun what a joke of a company and the BBB gives them A+. What that tells me is a company is able to buy it's rating in the BBB. This has been going on since the beginning of April, 2023. It is now 05-OCT-23 and sunrun will not return my calls, emails or any other correspondence I send. I have asked for months to have the panels moved and the EV charger that was promised installed, as well as the overloaded electrical panel. If you would like a HORRIBLE company to deal with and you have tried everyone else and they seem to competent. Then switch over to or have sunrun install your 25 year long headache. sunrun promise you the world and delivers you nothing my AGRAVATION and COMPLETE WASTE OF TIME! They do very sketchy things to get the install passed with the inspections. Even the city inspector had his doubts yet still passed it anyway. This whole experience has been one big nightmare. I'm sure they will drag it on until I contact my attorney. read more

I have Sunrun panels and system that I had to assume the lease through a purchase. I probably would not have bought the house if I knew I would still have a huge electric bill. I am not sure if it is Sunrun or all solar as this is my first experience. Not worth the lease or purchase. read more

If I could give a zero I would. These people have also given me the run around. The system was installed 2 or 3 years ago. This year the battery died during a power outage. I stopped at Costco and gave my info to guy working for Sunrun he said he would call never called. Then a few days later I get a message about my "appointment" one that was never scheduled? And it was while I was at work. As of today still haven't heard from anyone. read more

They have a great CEO and they really deliver. We are happy with Sunrun. Professional and there customer service is awesome.

NO stars for this company! my sales person Joseph , whom is no longer with the company never returned my messages and made promises he did not deliver. they also suggested I install a certain amount of panels over for coverage and I'm still getting billed my Edison. and I am not using any more energy than I was before . it's a scam to get you to purchase more panels . when contacting customer service , they will not honor my true up payment I was promised because my sales person failed to do his job. if someone knows how to get out if this contract let me know!! I'm surprised Costco works with them considering all the complaints they have other the BBB . read more

Sunrun - Beware! The company will not stand by their sales people and their promises - Solar Installation Near Me - Fontana, California

Sunrun is a not quite what they purport to be. * They convince you that a PPA lease is the best for you. They get the tax credits, you don't. My home's prior owner was convinced. * You can't monitor your system using an app for the inverter--so, you don't know presently how your system is performing. For example, should I charge my EV now if my home is producing more electricity than needed. * the buyout at 5 years is more expensive than you purchasing a new system elsewhere. * Sunrun owns the solar panels, yet the don't clean them annually as I would if I owned the panels. * While the lease is enticing because of low upfront costs, total cost of ownership is triple what it would be if you purchased and don't forget the tax credits! read more

Update 4/20/22. : SunRun came out did install did good job when they where finished I asked about any broken tiles on my roof I was told there were no broken tiles they did a thorough search and found no broken tiles then when went onto my roof I saw 5 to 12 crack broken tiles on my roof where the Sun Run installers were working so they lied to me I contacted my team coordinator David McClam After three attempts he responded told me that he was aware of it and that my issues would be resolved shortly well it's been a month since the installers nothing has been done my roof still has cracked tiles we've had to rain storms I have documented it so if there's any damage to my roof they're going to be repairing it otherwise they will be facing a lawsuit I have reached out to DAVID McClam at SunRun once again he has not responded to my emails in over a week this guy is an absolute waste it as a no call no show anybody who reads this do not go with Sun Run unless you want to have a nightmare! My next step is to contact the Better Business Bureau & Los Angeles county to report Sun Run and file a complaint! read more

Sunrun - Here are two photos of broken tiles on my roof! Completely irresponsible and negligent that's Sun Run for you! - Solar Installation Near Me - Fontana, California

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so its October 17th i gave a bad review to sunrun June 5 2024 we are still on the back burner. I personally went to the county"s office, and low and behold they told me that sunrun has so many complaints from people and in my situation they were waiting for them to upload updates to my account and because they didnt do it, they would not allow them to do it on the web site, but had to do it personally. in the mean time, with the summer weather we had an $825.00 bill thank you sunrun. so frustrating. read more