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    Natural Energy

    3.9 (7 reviews)
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    Solar system installation

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    New Day Solar

    New Day Solar

    (250 reviews)

    New Day Solar installed our home solar back in 2023. That whole experience was great and our solar…read morehas been functioning very will since then. Haven't give SCE a penny since the 3rd month after our system went online (over 2 years now!). The reason I'm writing this review now is that we had a major roof leak back in late November and part of our upstairs ceiling collapsed in. What a nightmare!! We weren't sure where the leak was or if the solar was the cause. We contacted a roofer to address the roof repairs needed and we also called New Day to let them know what was going on and asked that they be involved in determining the source of the leak. They were so responsive and quickly came over to evaluate the situation. After their inspection they didn't feel the leak was due to the solar panels but was rather a roof problem in one of the valleys near the solar panels. They didn't just walk away at that point. They came the day the roofer began the repairs and worked with them to fully evaluate the problems. They removed the solar panels that needed to be removed so the repairs could happen and put them back after. They were correct and the solar was not involved in the problem. Corey the owner went out of his way to make sure he had a crew on-site when the roofer needed them there so that we could get our repairs done as quickly as possible. Corey was up on the roof multiple time to make sure everything was done correctly and we were happy and secure that the problems were resolved. Many other companies would have just said "not our problem" and walked away but that's not how they do business. I would so highly recommend them to everyone for their professionalism, knowledge and follow-up even 2 years after the install!!

    Every question we posed was addressed and the coordination details of the project were perfect…read more Just no worries with professional and personable intera. Highly recommend you contact NDS for your solar project.

    SolarMax Technology

    SolarMax Technology

    (379 reviews)

    Update: received a detailed response on 2/26 along with the note below from Nicole that they were…read moreshort staffed. Update: I emailed them on 2/23 as requested by Nicole. Will update when I hear back. Would not recommend SolarMax at this point until they improve their customer service. Look into other companies and their service reviews since you will most likely have to contact them multiple times with questions about the system/billing. They were very prompt and quick with reaching out and getting back to us when they were trying to sell us solar. However, now that we have been customers for years and our sales rep left, it takes multiple calls to even get through to customer service and then multiple follow up calls after since they have to email other departments to get an answer and do not call back. It seems like they are short staffed and for a big company like this should invest in more staff for customer service. That way they can provide the same experience we received in the beginning. It's been almost a month after I initially contacted them and my question still has not been answered. Seems like there is only one customer service rep and she definitely needs help.

    My family and I had solar panels installed by SolarMax several years ago. Recently, we noticed…read morewater damage in multiple areas of our home. After inspecting the roof, I discovered a very concerning issue. When SolarMax installed the solar panels, they hired a roofing company to modify the roof beforehand. That roofing work was never properly completed, leaving a large section of the roof without shingles and exposing bare wood. As a result, there are now multiple areas of our home showing signs of water intrusion and possible mold. I immediately contacted SolarMax and informed them that this was an urgent matter requiring prompt attention. More than 24 hours have passed, and I have not received a response. I was told they would reach out to the roofing company they used, but there has been no follow-up. What I do not understand is how SolarMax could proceed with installing the solar panels, mark the job as completed, and leave our home with such a significant roofing defect. I am extremely concerned about the potential extent of the damage to our home, as well as the possible health implications for my family. I have never had allergies in the past, yet I began experiencing them shortly after the panels were installed, which raises serious concerns about mold exposure. I am hopeful that SolarMax will take responsibility for this issue and fully address both the roofing defect and any resulting damage to our home. However, I am very disappointed by the lack of communication and urgency shown so far.

    Univercity Solar

    Univercity Solar

    (62 reviews)

    They were professional and were able to get it done in a timely manner and without any problems.read more

    I am writing to formally file a complaint against UniverCity Solar LLC, located at 242 East Airport…read moreDrive, San Bernardino, CA 92408, regarding unresolved roof damage, ongoing water intrusion, broken promises, and what I believe to be negligence and misrepresentation that dates back to 2022. UniverCity Solar has visited my home on two separate occasions over the past several years to address a roof leak that developed after the installation of their solar system. During those visits, their technicians identified cracked roof tiles as the cause of the leak, repaired those tiles, and sealed the affected areas. Despite these repairs, the roof leak continued. In January 2023, I communicated directly with Aaron, a representative of UniverCity Solar, who acknowledged the damage and promised that the company would repair the interior damage caused by the leak, including repainting the roof area stained by water intrusion. Aaron repeatedly delayed this work, citing a lack of available personnel, but reassured me multiple times that the repairs would be completed. At one point, he even stated that he intended to hire a professional painter to perform the work. Trusting these assurances, I waited in good faith for over a year, during which time no repairs were made. In late 2026, heavy rains resumed and caused additional damage, including deterioration to the drywall and window sill in my dining room--the same room originally affected by the roof leak. On December 3, 2026, UniverCity Solar sent Adam to inspect the roof. At that time, they claimed to have discovered damage to a board outside the solar panel areaand abruptly stated that they were no longer responsible for any repairs. This sudden reversal is unacceptable. Regardless of any newly identified issues, UniverCity Solar previously diagnosed the leak twice as being caused by cracked roof tiles, which they stated were responsible. I relied on their expertise and professional assessment. If their current claim is that the cracked tiles were not the cause, then the company is still responsible for misdiagnosing the issue on multiple occasions, which directly resulted in delayed corrective action and increased damage. Due to the age of the damage and the prolonged delays caused by UniverCity Solar, I am now unable to file a homeowners insurance claim, as the issue is no longer considered new damage. Their failure to correctly diagnose and permanently resolve the problem has directly hindered my ability to seek insurance coverage, resulting in financial harm. Additionally, I am deeply disappointed to learn that Tim, the salesperson who sold me UniverCity Solar's services, misrepresented the company's roofing credentials. I was told that UniverCity Solar carried a full roofing license, only to be informed later by Aaron that they carry only a limited roofing license. This discrepancy further undermines my trust in the company. I am especially disheartened by this treatment given that I have provided over three referrals to UniverCity Solar, all of whom became paying customers. This level of neglect and refusal to honor written and texted commitments--copies of which I possess--is unacceptable and does not reflect the service that was promised to me. At this point, I am unsatisfied and disappointed with UniverCity Solar's conduct and believe their actions constitute negligence and potential malpractice. I am requesting that UniverCity Solar be held accountable for: * Honoring their written and verbal commitments * Repairing the interior and exterior damage caused by the roof leak * Addressing the ongoing water intrusion issue in full I processed additional complaints to the Federal Trade Commission report number 195345513 and the Better Business Bureau under the Pacific Southwest, Central & Inland California division.

    Solargem

    Solargem

    (39 reviews)

    Joe did an excellent job with great communication. Shows up when he says. Competes the work as…read morepromised. Highly recommended

    I will title this review, when Honesty, Integrity and Skill Meet!! We had our chimney…read morecleaned and after that work we had a roof leak during a rainstorm, so I contacted 3 roof contractors and told them the history of the possible damage and the following took place. First company arrives in a Tesla and then uses my ladder to climb into the attic and reports we have to have a moisture test with various monitors for possible mold and then we will have our lab provide a 16-page report.... $970. Question how much to repair the leak? We will not give a quote until you pay the $975. Thanks, and bye. Number 2, another Tesla and this fellow walks around the lawn and says we will replace the cap around the chimney box. $3500, Thanks, and bye. Number 3, Walks the roof, inspects the attic for leak and reports we must remove 4 solar panels, replace 500 square feet of plywood and replace the shingles, the damage was caused by the solar installation and with a senior discount, $8,750. Keep in mind the roof has not leaked after the solar was installed, 11 years ago. Mr. Joe installed our solar and no one will move our system but he and his crew. We call Mr. Joe, his crew arrive in a work truck with ladders, inspects the attic and finds no excessive water damage to the plywood, removes the chimney box lid, climbs inside to inspect and reports, replace the cap and you are good to go or use some sealant and flex seal first and review the results. THAT IS HONESTY, INTEGRITY AND SKILL!!! We have known Joe for 11 years and we are grateful we located he and his company and you will be too!

    Solar Pool Services - array of (5)  4'x10' solar panels

    Solar Pool Services

    (31 reviews)

    Solar Pool Services is a great company and both Paige and Bill are great people!…read more I originally hired Solar Pool Services, on 07/07/2023, to install a brand new customized solar pool heating system for a new pool build, and they were patient with me when I ran into problems with the pool contractor and they honored our original contract 16 months after they were originally scheduled to install our system. At the start of our project, Riverside County did not require a building permit for this kind of project, but by the time we were ready to move forward, we found that had changed. Paige worked with me to figure out what the county was going to require for the permits and we split the additional cost for permits and a civil engineer to verify the our roof would support the additional load. Our custom system consists of (5) 4'x10' panels, (7) 4'x12' panels, and the necessary plumbing and sensors which are connected to our pool automation system. The installation took one day and they even painted the pipes to match the stucco, eves, and roof tiles so they system doesn't stand out as an eyesore. After installation, they scheduled and passed the final inspection, without the need for repairs, corrections, reinspection(s), or added costs. I know from experience how hard it is to find and hire honest contractors and I am happy to vouch for these guys. As other reviewers have noted, they're speedy, honest, and reliable! Bottom line: If you're interested in a solar heating system for your pool, get in touch with Paige because the people at Solar Pool Services are absolute professionals!

    Paige is so pleasant to talk to and very knowledgeable. After a Quick phone call with her. I felt…read morelike I trusted them right away. Their prices are fair and their technician, Jesse is wonderful. He fixed my solar pool heater leak. Thank you, Paige and Solar Pool Services!

    Natural Energy - solarinstallation - Updated May 2026

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