Output of the product is solid. After 2-1/2 years, the top cylinder cracked. I told the lady on the phone in support that it's cracked & needs service. It took them 10 days to get a service guy out, charged me $199 for the guy to come out and tell me it's cracked and needs to be replaced. And, oh, they don't have the part in stock and won't be back in the area for 2 more weeks. Gosh, who would have thought to throw the part in the truck before coming out, since the homeowner said it's freaking cracked?! The guy who came out to install, and this guy to service are solid folks. Their office support could care less since they already have money in hand, and she couldn't have been more snarky and condescending on the phone if she were reading for a condescending, snarky role. read more

Such sad news today! Bye, Don and happy retirement, good luck with all your future endeavors. It's truly been a blessing being a customer under your wing these past 5 years, you are the epitome of what amazing customer service should be like everywhere. Wishing you and yours a wonderful holiday season and may the new year bring you nothing but happiness and good health. Amazing service call today and thorough maintenance done for our whole house system. Thanks so much, Kinetico is the way to go! read more

Left three messages in 10 days, no response at all. I hope I can find an alternative to service my Kinetico system.

I would highly recommend finding a different water system. Once they have your money, they're unreachable for any issues until its time to sell you filters. This company has caused so many issues on my install that resulted in me having to pay out of pocket for another company to fix. They called me to tell me if I want to keep my warranty I need to pay them $200 per year for them to service it. read more

I needed some help fixing a broken part on my 21 year old water softener. They did not have a tech available for a house call, but they offered to help me out if I brought the part in. They took care of me while I waited and did not even charge me for the work. These are the same guys that installed my system 21 years ago and have never failed to impress. They system still works great. read more

Happy to report how well this business impressed me, the owner walked me through the entire process and explained everything to me. They set up my equipment professionally and quickly. They even followed up to see how things were going. Great customer service. Thank you Kinetico! read more

We got a quote from Joe and he was so nice and answered all of our questions. We will use Kinetico in the future! They provide some of the best water systems in the industry. read more

After learning about the dangers of the PFAS found in the Westminster, CA water, I spent hours online trying to find the most effective system to remove them from our drinking water. I read about the Kinetco System and decided that it was one of the most effective Reverse Osmosis Filtration systems. We contacted Environment Water Filtration to do the installation when our kitchen remodel was completed. Ashley followed up with me periodically to see if we were ready to schedule the installation. As usual with remodeling projects, the scope grew and the time for the installation became a moving target. Ashley was understanding and worked with me. She even found an approved Reverse Osmosis water dispenser that matched our new faucet perfectly. When we were ready, she scheduled the installation on the date and time that was convenient for us. The installer showed up on time and within an hour or so, we were able to drink water with out worrying that we were poisoning ourselves. It is so nice to stop the filling a filtered water pitcher over and over again and waiting for the filter to slowly process the water. We never felt that it was removing the really harmful contaminants in our drinking water. Now we are Kinetco Water-A-Holics thanks to the Environmental Water Filtration Company. read more

There is no scam here, or BS, Kinetico is by far the best water system around! Don the owner is amazing! We have an older system that he repaired and got ready for us to use in our new home! We hooked up the under sink RO system right away for drinking and I am telling you this is the BEST water you have ever tasted in your life! It makes bottled water taste like toilet water! We fill a huge pitcher and put it in the fridge so we have ice cold perfect water all day long! Honestly we drink more water because of this system! Are they cheap? NO! Is quality water one of the best things you can invest in? YES! If you're considering a system, talk to Don and go get Kinetico! You will not regret it for one second! Your body, your mind and your home will thank you! Cannot wait to have the full system back up and running! Showering, doing laundry, dishes...etc! Everything is that much better! read more

We did our Research. Had multiple companies come out and promise us something they could not deliver on. We had Michael from Kinetico water systems come out. He answered all our questions and gave us proof of why this water system is not like the others. Look no further, this is the one you want. The one that will actually do what it's suppose to do. read more

What a great company, have been using them for almost 5 years, well organized helpful and Amazon services, spoke to Don and in despite of short notice he was able to get me service very soon, I was glad to have Willy came over for service as he installed the system 5 years ago, explained everything did an awesome Job at no time. Thanks you Nash read more

I first became acquainted with Kinetico Systems in early 2018 upon getting my first home in OC. I looked at Culligan's water softener/RO system, some of the saltless systems and a few others. My Kinetico expert, Mr. Tony Dezember, came over and also did a nice demonstration of Kinetico's equipment. As I did a number of renovations/additions to my home's amenities, one thing that stands out to this day is my experience with Kinetico. It has been the smoothest (from initial introduction to installation to my periodic queries to Tony), easiest and most hassle-free of all the things I did to my home. My water softener (2 tank 2030 with a salt reservoir) does not need electricity and has been running smoothly without any need for attention from me. I add 6 44lb bags of salt (~$6/bag) I get at Costco each March and just forget about it after. My K5 RO- ditto. It has the WOW addition and has 2 commercial coffee makers T'd off it's line as well as the spout and works great. I just change the 2 filters about every 1.4 years with the help of a Youtube video. They run about $139 (about $9/mos op cost). Aside from my system, Tony is a marvelous resource. He responds very quickly, knows his system inside-out, has answered my ?s (i.e., putting in coffee makers, etc.) and is very patient. His in-home demonstration will help you better understand the myriad products on the market, as I can recall the hours I spent back in 2018 studying all the items available. If I can be of further assist, please do not hesitate to message me. read more

Okay, its only been a two days since we installed our Kinetico 4040 & K5 Reverse Osmosis system - but so far we love it. Our salesman Joe was patient, knowledgeable and answered my numerous questions. He made sure I got the right equipment at a fair price. The installation went great; Willie did a great job. He made sure I understood everything in advance and the end product looked great. I didn't realize just how hard the water was in our house until I took my first shower with the Kinetico installed - WOW what a difference. Our clothes are softer and cleaner after just one wash. The drinking water from the Reverse Osmosis tastes clean and smells fresh. Anyone considering a a water system in their home, I looked at just about every type of system out there, I highly recommend Kinetico Water Systems - their product and staff were awesome. read more

The system works just as promised. I'm extremely pleased with the customer service, Installation and quality of the water softener. I would highly recommend this to anyone. Money well spent. read more

I got my first water softener system installed by these guys 4 years back. Since then we have purchased about 4 additional systems along the years for my immediate family and friends. Customer service is excellent with true professional care to each client. Mr. Tony as been my representative that I mostly deal with. He is knowledgeable and willing to go above and beyond to accommodate his clients. My install was performed by Willy. Mr. Willy is always on time, courteous and always takes his time during the entire process. He ensures that client is well acquainted with the entire system before he leaves the premises. In fact I got a system installed yesterday at my residence along with reverse osmosis. Willy arrived on time and evaluated my residence for proper placement. Then we went over the plan together before he started his work. He completed the install with a true professional care. Keep up the good work Willy. You are true asset on the kinetico team. I recommend kinetico team highly for the in Home Water softening system. read more

Great customer service and a great water system. Very impressed with difference of our hard city water and chlorine smell to this pure clean water. I can't recommend this company more read more

Been working with these guys for years now. Don will bend over backwards to do whatever he can to please his customers. The other day I called to check on closing times and found that after getting off of work I wouldn't be there in time to pick up a couple of water filters that I desperately needed to get my RO system running again. Don was willing to stay way past his closing time so that I could pick them up. Thanks Don!!! read more

Been with Kinetico for almost 20 years now. Great service always, very helpful as always and a great system. Would highly recommend

Incredible service and business. Purchased a house 4 years ago with an installed Kinetico system, and since it was working did not do much research or looking into the product. When a minor issue developed, Don was very helpful in diagnosing the problem due to his deep knowledge of the product and his local knowledge of the setup which he serviced years and years ago. I brought the system down to him and he and the shop crew disassembled the system, found issues related to high water pressure and age, called with an estimate and several options for repair or upgrade and then let me decide. They did a really great job in rebuilding and returning the system In a week and making our Water Treatment System like new for a very reasonable price. I am thrilled to recommend this business as their customer service, excellent pricing and excellent workmanship solved our house water problem. The best! Thank you so much for being the business that you are! A++++ read more

Wow. What a difference our softener and water purification system made. No more mineral buildup clogging everything from the faucet to the fountain pump. Water tastes amazing. Number 1 system in Consumer Reports. Don is great at explaining everything water. He is courteous and does not hard sell. Highly recommend! read more

We have had a whole house Kinetico softener & charcoal filtration system, as well as a reverse osmosis system at our sink, for years. The water quality is excellent, and Don has been very informative and helpful with answering questions when we have called him, and scheduling routine service or sending replacement R/O cartridges when we order them. Recently I had to fix a leaky faucet in our kitchen. It was a faucet we had for years, and I had neglected to take care of it for a long time. So I was convinced that it would be no small chore to change the valve stems. I fully expected the usual corroded, frozen plumbing where I would need a generous supply of WD-40, lots of banging the wrench with a hammer, probably breaking and needing to replace the entire faucet and associated plumbing... the usual :) . Instead, I was shocked to find I was able to unscrew the valve stems and put the new ones in with practically zero effort, no corrosion. I can only attribute this "plumbing miracle" to the fact that we have the water softener now. It really does make a difference! read more