Scammers! Fake warranty paper works and after they scammed you they blocked your phone number! Be aware! Ivan, I understand you may be reading the comments regularly and feeling concerned, but my intention is simply to share my experience. You have not taken any corrective action, and the "5-year warranty" document provided appears to be fake. In addition, I have not received the 5-year supply of Pure and Gentle cleaning products that was promised. This situation reflects poorly on your company's professionalism. Based on other - reviews you are continuing doing the same. I will continue to post updates once everything has been completed through legal channels. Consumers have a right to know about deceptive door-to-door sales practices. read more

See all

Joe did a great job explaining and facilitating throughout the whole process. Joe is very honest and reliable with explaining the process and benefits. You can feel the difference on our skin and it has really cleared up my son's eczema. read more

Elements Water Solution - Nice and clean placement in the garage. - Water Purification Services Near Me - Riverside, California

We were happy with our water system. We reached out because we need to replace the under sink filter and allegedly the product we bought came with a warranty and we were sold on being able to reach out for assistance in the future. That being said, when we reached out, no one answers. We have left messages and no response. We also tried calling the rep who helped us, Ivan, and his phone is no longer working. Pretty shady. Unless you want to work with a company that is not reachable after they install your system, I suggest you do not use them. It's unfortunate because like I mentioned, we like our water filtration system otherwise. read more

Working with this company was amazing. I worked with Ivan in particular. He was very knowledgeable on the system and made sure my husband and I had all our questions answered. The process from start to finish was two days. That service was amazingly fast. Ivan even went above and beyond on teaching us how to keep the company accountable for their actions should there be any issues. We are loving our clean water. For reference we got the filter with softener. Ivan made sure we have no questions for maintained before he left. read more

SCAM!!!!!!!!!! BEWARE!!!!!!!! We moved into our house and Ivan came to our door to sell us the water solution and me and my wife were excited and he gave it to us at a good price. He even told us that if we move we can take it with us. When time came I told Ivan I was moving and that im taking my water Filtration with me and I need someone to take it off. At first he try to say "why dont you leave it there and we can get you another system at your new house" I told him no since I was making payments and that im moving to a different state. He assured me that he will get someone to take it off the system and that he will get someone at my new house. When I got to my new house I tried to call him and he was ignoring me. I tried multiple times to contact him and when I did he told me that he is no obligated to reinstall my new system and I told him so you lied to me and that you are not a man of your word and he said let me call you back and see what I can do well its been over 3 weeks and still nothing and he doesn't even answer and like the previous post said they ignore your calls and ghost you. BEWARE OF THIS COMPANY, IGNORE THEM AND DONT BUY FROM THEM!!!!! They are just trying to make a quick money. I wish I did my research on them before I got stuck DONT BUY FROM THEM!!!!!!! read more

This company did an amazing job on explaining the benefits of purified water in a home. My wife and I had an amazing experience with this company and are extremely happy with our new water filtration system. You can taste and feel the quality of water! We have had the filtration system for 2 weeks and we are already seeing improvements in our skin, hydration, and overall well being. Thanks again! Hope more people understand the benefits you guys offer. read more

I actually saw Ivan recently and he is now representing House to homes as well. I told him that when we last spoke a few weeks ago, when I found out he only authorized one shipment even tho my contract stated he gave me 5 years of the soaps with P&G. He said he would call them to fix it which he never did. He supposedly called someone while he stood in front of me but of course there was no answer. Now I keep calling him and still no answer again from him. I have called the company too and left messages and no answer after the first time I left a message a while back. For that time, he did call and he stated "Weren't you the one who left a bad review about me"? Then he asked me to update it since he was going to fix the shipments which he never did so I'm not going to give a good review because he is shady, this whole company seems to be shady. Just wait until I contact the BBB and we shall see if he still wants to do people dirty like that. What you're doing Ivan is so wrong and one day it's going to bite you in the butt. That's the wrong way to take care of customers. I told you, take care of me and I will take care of that review but you never did. Again, PLEASE STAY AWAY FROM SHADY BUSINESSES. YOU WILL BE GOING IN CIRCLES WITH THIS GUY. HE WILL BLOCK YOUR NUMBER FOR NO REASON. We just want what we paid for and what we were promised. I believe that's not him on the business profile picture either. In response to your answer Ivan, how can you say I am harassing you if you've blocked me? And for no reason. Is it because you've been caught for cheating people? Because I am not the only one you've blocked. If you kept your word to begin with, we wouldn't be going back and forth with you. Just give the customer what you promised them and there would be no reason to leave bad reviews but you chose this path of doing bad business with your customers. This is the reactions you're going to get when you lie to people and don't get back to them when all it takes is you correcting your mistakes. I have a contract to prove it. I have only received one shipment out of the 5 years that you promised in writing. Or is it because you sold me your system for $4,250 that I didn't get them anymore? Because that's not what you stated in the contract. So the stress you claim, you're only doing that to yourself because of the way you chose to do business. Financial loss? Well, if you'd be an honest salesman, you'd be a successful businessman, you did that to yourself. I expect you to correct my shipments ASAP! read more

We just moved into our new home and we were super happy to get our water tested. It was eye opening and we learned so much. Lonny-who did our water testing, was so professional, super knowledgeable and very helpful in the whole process. We would spend so much money on Sparkletts water delivery and this service and the water osmosis system essentially replaced the need for water delivery service and for so much less! Ivan went above and beyond to make sure our experiences were excellent and communicated with us each step of the way. The plumbing installation team, Rene and his team, were very professional, and installed everything so quickly and so well. Last, but absolutely not least let's talk about the water, we can feel the difference, in the shower, the touch and feel of our skin your and in the taste of food and drinks. Will absolutely recommend this team. read more

I had originally gone with a different company for a double tank system that was installed as a free trial and I was not sold. I spoke to Ivan and he answered all my questions and gave me a lot of information on the water softener system and the reverse osmosis alkaline water filtration system before purchase. Rene the installer was respectful and very knowledgeable about the system and did an outstanding job installing my single tank equinox system and the reverse osmosis under the sink. The quality of the water is noticeably better after taking a shower compared to the free trial and I now fully understand what soft water should feel like. Ivan and his team are amazing!!!!!! read more

Elements Water Solution - Water Purification Services Near Me - Riverside, California

See all

Lonnye was extremely informative on his presentation and worked with us on what we wanted. He continues to be a helpful resource after installation read more

This company deserves a zero star but unfortunately we can't give a zero. Anyways, we just moved in new community homes and this company came knocking on our door, we gave them the benefit of the doubt and they offered great extras... 6 month deferred payments if we signed up. So we did, biggest mistake because this company did not go through with the deferred payment and as soon as finance went through they did not care about customer service and still haven't came to fix our leaking faucet. Ivan "the boss " is very rude and blocked my husband's number since we were trying to collect for the deferred payments. Very unprofessional and we DO NOT recommend this business, they do not keep their word. read more

Ivan was really amazing. Installed our unit next day. We are really happy with the quality and customer service we received.

Got house water filter with these guys, Lonnye was great throughout the whole process. Lonnye continues to check up on our system even months after and is always available ready to answer any questions. Would recommend read more

My husband and I, had a water test done by Lonny & after the test was done. We observed the owner Ivan yelling and swearing at a kid from another water company. He even took off his shirt and attempted to spit on him. Not a good way to represent your company. Totally unprofessional, STAY FAR FAR AWAY! read more

I love this filtration system. The installation service was great and the water feels so soft. I love taking a shower. And the drinking water taste great! Even my dog notices the difference and won't drink the bottled water anymore. It is worth every penny. read more

I Would definitely recommend Elements Water Solution. Ivan and his team are amazing! Very reliable and easy to communicate with and fast installation. Ivan was very knowledgeable, when he came to show us his demonstration on how much contaminates are in our every day water I was mind blown but thanks to Ivan and his team my family now has healthy clean water thank you elements water solution for changing my family's life when it comes to clean and healthy water! read more

Very happy I had a water filtration system installed in my home. I no longer have to buy plastic water bottles or have to take my 5 gallon water jugs to get refilled. Having a reverse osmosis water system installed in my home is so convenient! The installation team was very kind and professional. read more

I was a little hesitant to open the door at first. I'm the type or person that doesn't open the door for just anyone. This time I decided to peek through the window and low and behold a hadsome young man was there waiting for the door to be answered. I answered the door and this very polite gentleman introuced himself. He went by the name of Richard and told me that his company was doing complimentary water tests. I agreed to get my water tested and the following day Richard and his co-worker Sergio came to get my water tested. They were both very professional and answered all my questions I had. I opted for the alkaline water and the soft water system. I am very happy with my decision and have noticed the improvement in the quality of my water. Thank you Elements water solution. read more