SimplySolar should change their name to Simply Awful. My first encounter with them was pleasant enough, but very high pressure. I found out later in the process that my salesman had lied to me, in regard to how long the company has been in business. He said the company had years of experience in commercial Solar installs. None of which was true. The company is 4 yrs old. SimplySolar didn't honor the install window in our contract. Our contract said in BOLD letters, NO DOWN PAYMENT. With out any notification they withdrew $1,000.00 on a line of credit set up through GeenSky. If you are planning to finance a solar project, I DON'T recommend GreenSky. Their Customer Service is nonexistent.
SimplySolar pushes a mid-grade solar panel, with mediocre output. I requested better quality panel with a higher output. SimplySolar hiked the price of the project by about 25%. Their goal was to discourage me from wanting anything other than what they had to offer. If I had done more research on SimplySolar, I would have never signed a contract with them.
I live in a high wind area. The install they proposed would have caused great damage to my roof over time. SimplySolar offered a 10 yr warranty on the install. A warranty is only as good as the company behind it. I would wager SimplySolar won't be around to honor any warranties. After eleven weeks, NO actual work had been done on my home. No materials had been deliveries to my property. I canceled the project. At this point, I was told I would be charged a 10% cancellation fee. There was NO provision in our contract for a cancellation fee / penalty. Simply Solar had access to the line of credit with GreenSky. They immediately took what they wanted from the account. 10% of the contract agreement. NO discussion with me. I got burned. Our contract did have a provision which stated, all disputes would be resolved through arbitration. There was NO arbitration. Our contract was a joke. When I think about it, SimplySolar didn't honor other aspects of the, "contract." Why would I expect them to honor this one. Silly me.
I filed a complaint with the CSLB; Contractors State Licensing Board.
Do YOUR RESEARCH. I wish I'd done mine. Don't pick an overnight, upstart company like SimplySolar. They are in it for the quick buck.It's ALL about the quick SALE. Customer satisfaction? Like our contract, a joke. SimplySolar won't be around to honor a warranty of 10 to 25 yrs. They will probably go out of business and start up again under a different name. Businesses like this, do that.
I was so turned off by this experience, I gave up on the idea of going solar. A few weeks after this ordeal, I was approached by a larger, well established Solar company with over 250 Five Star reviews on Yelp.Their wide range of products and professionalism was impressive, to say the least. It was almost worth it to lose money with SimplySolar. I never would have found these guys. I got the panels I wanted for thousands less than The mid-grade Mediocre panels that SimplySolar offered. The company I went with also paid six months of my electric bill. How cool is that. Check out my review on Yelp for Solar Optimum. My Dad had a saying; "When things start out badly, they end up badly." That was my SimplySolar experience. I had to give one star. They deserved none read more