Hello, I hope this message reaches the right person, because I want to share something real, not to complain for the sake of complaining, but because I genuinely believe this store can be better than what I keep experiencing. I live half a block away, so this is my home store. I want to love it. I want to keep coming back. The coffee is good. The food is good. The team is always polite when I interact with them. But there is a pattern here that has become impossible to ignore. Every time I visit this location, it moves at a pace that feels disrespectfully slow. I am not someone who pulls in during a rush and expects magic. I go when I actually have time. I know the difference between a busy moment and a store that struggles with speed every single day. Yesterday was a perfect example. I pulled into the drive through at 10:08 in the morning. There were only two cars in front of me. One ordered a single drink, the other ordered two. There was no food involved. I received my drink at 10:19. I sat in my car for eleven full minutes for one coffee while two simple orders were ahead of me. That timing is not an outlier for this location. It has been consistent every visit. For context, I'm in fine dining. My team puts out full fine dining appetizers in six minutes maximum, in a fully packed restaurant. I am not expecting that from a coffee shop. But an eleven minute wait for four drinks is far outside what is reasonable for any store that wants to keep customers. Because of this, I often choose other places like Provision, Window, Dutch, or Lux, even though your store is right around the corner. It does not have to be this way. I want to support the team here. I want this to be my regular spot. But the speed has become a barrier that pushes me elsewhere even when I would rather stay loyal to this location. The ambiance is okay. I am reaching out because I believe managers care about the guest experience and the reputation of the store. I am hoping this helps bring awareness to something that can absolutely be fixed. I truly want this place to improve because it is my neighborhood spot, and I would love to come back without hesitation. read more

I go to a lot of different Starbucks but this one is one of my favorites. Kitty the barista was so friendly and just a joy! It has lots of seating options, is clean and it was just all around awesome! Love the coffee as always read more

Starbucks - Welcome sign - love this place! - Coffee & Tea Near Me - Phoenix, Arizona

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Don't bother going this location as the staff has other priorities. Very unprofessional which surprised me as most all other Starbucks are very professional. read more

I'm obsessed with this location and all the workers there. They always get out our drinks right and remember us every time.

I have had great service here, but the quality of the drinks is not there. My last coffee was weak and Lukewarm. I have ordered a couple of vanilla lattes, and they taste like they are using coffee instead of espresso, like vanilla milk with a dash of coffee. I am not sure what is going on, but I have never had such inconsistency at a Starbucks before. This is time number 3 for me, so I will choose other locations. read more

Ordered from the mobile app. Coffee and a grilled cheese on sourdough. Got there, they told me they were out of the sourdough sandwiches. Didn't offer me another item, just gave me a card worth $4 (he told me he put $5 on it!) for a $7.55 sandwich. I assumed the card was for my trouble and the sandwich cost would be credited back to my account. But nope! I went to a different store, and had to pay AGAIN for the sandwich (with a $4 discount from the card). Why should I pay twice (or more correctly, 1.5 times) for the same freaking sandwich??? read more

Horrible quality, inconsistent, staff does make drinks to standard, needs new management. Iced coffee tastes like water 99% of the time

Luis and all of my barista buddies are always the best Good Mornings before work! The are such an awesome team. read more

Starbucks - Coffee & Tea Near Me - Phoenix, Arizona

This Starbucks wasn't too busy when I got here. It was a sweltering high of 112 that day, and I really needed something to cool off after walking around. I also wanted some sort of herbal tea. Looking at the menu, the comfort wellness tea looked intriguing but it's usually served hot. The barista was kind enough to make an iced version which was refreshing and very comforting at the same time! I liked the blend of different herbs and spices together. For your reference this tea has: Ginger, orange peel, chamomile, lemon verbena, spearmint, rooibos, licorice root, fennel, peppermint, orange oil, lemon essence oil Seating was plentiful and comfy. There are tables, soft leather chairs with ottomans, and the vibe was relaxed. Overall it was a nice little place to get a drink and chill for a bit. read more

Starbucks - Iced comfort wellness tea (Custom order) - Coffee & Tea Near Me - Phoenix, Arizona

As of my last visit a few days ago, I was able to sit inside in the nice, designer chairs. This is a top 5 Starbucks for me in Phoenix. Highly recommended. read more

Starbucks - Coffee & Tea Near Me - Phoenix, Arizona

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The experience with this store alone makes me never want to go back to a Starbucks. I have never had a good experience coming to this Starbucks (but have had good experiences with other locations). They change their hours what seems like daily. They posted a paper sign on their door with their new hours of 1230-7pm, when it says they are open on yelp/Apple Maps/google. The staff here is inexperienced and always makes my drink wrong. You have been warned!! Do not go to this Starbucks. read more

Starbucks - How they inform ppl of their new hours - Coffee & Tea Near Me - Phoenix, Arizona

One of our favorite Starbucks. The staff & place is great. Love their crème brûlée.. it is a very clean place,you could sit inside read more

Starbucks - Enjoying the Crème Brulee - Coffee & Tea Near Me - Phoenix, Arizona

Ordered a Venti Iced Brown Sugar Oatmilk Shaken Espresso and cold brew via the app. After driving away I looked at my Venti Brown Sugar drink and it's nearly empty... you can see from the photo they didn't fill it completely AND there is soooo much ice I basically just paid $6 for a tall... personally, paying $6 for a drink is a special treat for me and I don't do it often so this was a real bummer. DO BETTER! read more

Starbucks - How they gave it to me - no sips taken... nearly half empty with the amount of ice they crammed in there - Coffee & Tea Near Me - Phoenix, Arizona

On our visit we stopped to grab a coffee before our drive home to San Diego. Cashier was beautiful and very welcoming, great customer service. The barista that made our coffee may have been having a bad day or may not like her job. My daughter grabbed the wrong coffee (her other name is Taylor - the label said Taylor) the barista in braids said "you know that's not yours? But you can have it it was a mistake." Ok thank you. When I asked if white mocha was added to my coffee, she was rude. When my daughter asked for extra caramel, she was rude. Word of advice, when people spend their hard earned money on a specific way they like their coffee don't be rude. My husband and I spent almost $40 on coffees and two sandwiches, our coffee was terrible. Instead of asking to fix it we walked away because this young lady was too rude. Be blessed you have a job. Unfortunately we won't be back to this location. Thank you. read more

Wow what a refreshing experience we just had at this Starbucks store. The customer service was top notch. Every time someone walked in they were greeted and every time someone left they were told thank you and to have a good day. Never in all the years that I have been going to many different Starbucks stores have I seen or heard that. We walked in and were greeted by all 3 ladies that were behind the counter. We stopped to look at the bags of coffee and cups when one of the ladies came around the counter and asked if we needed help with anything. This blew our minds. We went to the counter to order our coffee and everyone was so friendly and cheerful. We got our normal and it was made quickly and correctly. We sat down for a few minutes and nothing changed, they continued to greet everyone and take very good care of everyone. Big kudos to this store for excellent customer service, will definitely be back to this store in the future! read more

For having only 6 cars ahead of me in line it took 30 minutes for me to finally get to the window. I normally go to a different location but this one was more convenient or so I thought. I ordered a drink I get all the time and do not have any issues or any other Starbucks. Generally not even at this one because I have been to this particular location and ordered before. However this time when I ordered my regular order it seemed difficult to even get it right. Then when I got to the window I noticed there wasn't really any milk added. I asked for more & it came back the same. I was told I'd be charged for me. This time he'd give me some in a cup to add lol which again wasn't anything. He said normally an extra splash is literally a little splash. I'd be charged for anything more next time. Why would I want to go back for a next time? Beyond disappointed. The baristas normally make my day, but this one was right no matter what. Told me in the future I'd be charged. And my drink is still not even right. Thx Aaron for that. read more

Huge interior with lots of seating. Love the big comfy chairs (all eight of them) with the reading lights. Currently, the best selection of Starbucks drinkware that is on sale (after Christmas) that I've seen anywhere in the area. However, when I asked what the size of a particular copper-looking mug was, the cashier had no clue. He did call over the barista who made an educated guess. Usually the bottom gives the size, but no luck on this particular mug. Usual drink choices here, but sadly all the red cups are gone until next year. read more

Starbucks - Eight chairs like this with cool reading lights! - Coffee & Tea Near Me - Phoenix, Arizona

When searching for a coffee shop that serves reliably good coffee that suits your palette, sometimes one simply has to rely on the best. After checking out the list of coffee shops in the area, we couldn't find a local coffee shop that specialized in coffee. So we decided to hit the local Starbucks as we knew we would get what we expected-great coffee, great flavor and a guarantee that if it wasn't what we ordered they would remake it for us. We were not disappointed. The coffee here was the usual high standard that one expects from the number one coffee chain in the world! Every Starbucks store has its own unique ambiance and this one had a bit of everything to choose from. It had comfortable chairs, work tables, a large central meeting table, stools and high tables and outside seating as well. Thanks, Starbucks! read more

Starbucks - Coffee & Tea Near Me - Phoenix, Arizona

The reason why this Starbucks is getting a huge fat zero is because the lady who took my order. I didn't get her name from the driver through. but if I did I would push you under the bus (metaphorically saying) I simply ordered from the Drive Through. My order: Green Tea Matcha latte (without sugar and Milk) By the time we got to the window! I asked again and reassured that she got my order right. Stating my order Green Tea Matcha Latte with no sugar and milk. And that the price should be lower because I order a Green Tea with Matcha Latte (No sugar and No Milk) Only the Hot water with Green Tea Matcha Powder. She hand me over my cup with "Green Tea Bag" which she don't get my order right. I took it as insult. And repeatedly told that the price should be readjusted and I order My Green Tea Matcha latte with No sugar and No milk with Only Hot Water. In couple of minutes passing, I'm breathing, going into Zen Mode because I need my Green Tea Matcha Latte with (No Sugar and No Milk) Yet she didn't readjusted the price so I'm paying for $2.45 for the Green Tea Bag And the Hard labor of think skills and a brand paper cup. I wanted my driver to find a parking spot so I can get this price fixed. But I had to be somewhere else, and I'm not going let this First World Problems Ruin my whole day. And In all the Starbucks I go to...always make the readjustment to the price. To total 0.87 cents only paying for the Green Tea With Matcha powder and Hot Water. Please remember my face and get my order right please. Thank you for reminding me not to get upset over (No milk and No Sugar) lol. Have a nice day. read more

Starbucks - My order for Green Tea Matcha Latte. Being charged for a Green Tea bag. - Coffee & Tea Near Me - Phoenix, Arizona

During the past month, I ordered their seasonal apple croissants through the mobile app on three separate occasions, only to be told each time when I arrived to pick up my order that they were out. The last time I ordered at 6:30 a.m. and they had forgotten to update the mobile app indicating that they had run out, so I picked up my drink and waited several minutes for the croissants, then, as an afterthought, the barista asked me my name again and when I told her, she told me they had run out and that I could wait 7-10 business days for a refund or choose something else. On the prior two visits, I asked for refunds but nothing was ever posted into my PayPal, so this time I substituted for something else, something I didn't really want, because I figured that that would be less complicated than asking for another refund that, more likely than not, wasn't going to show up anywhere. When I tried to ask a different employee why they were out of the item already at 6:30 a.m., I was told that they only receive a very limited amount on delivery days, which had to be divided into daily increments until the next delivery. Then I asked why someone didn't report the problem to their district manager so they could have more stock on hand, the employee walked away while I was speaking to her and wouldn't answer me when I asked why she was walking away. Prior to walking away, I had also told her that other locations in the area always seem to have the croissants, and she told me then I should go to one of those locations. The thing is, I would have gone to another location if the employee(s) had done their job and updated the mobile app when they ran out of the item, because that would have prevented my money from being in limbo for 7-10 business days. Terrible, terrible merchandising practice. To top it off, the lid was not secured on my cup of coffee and it spilled all over my clothes and the asphalt in the parking lot. There have been at least a half a dozen times during the past 12 years that I have had what I consider to be serious problems with employees who are unable to communicate effectively and answer simple questions. I haven't decided yet if I will return to any Starbucks, because I refuse to beg anyone to be professional in exchange for my money. **UPDATE: I am boycotting Starbucks permanently because their employee's union got political about the war that is being fought in Israel and on the Gaza Strip. read more

This location is always fast, friendly and the staff are knowledgable and work great as a team. It's here that they introduced me to an iced orange blossom tea which is really good, takes time to prepare but they take the time and do it right!!! It would get 5 stars but their restrooms (male that I know) is not in great or clean shape (or stocked for that matter) most of the times I come here in the afternoon. read more

Starbucks - Coffee & Tea Near Me - Phoenix, Arizona

I travel a lot for work and have been to many of Starbucks in 42 different states and this location on 7th street is hands down in the top 1% of Starbucks. Coffee is on point, service is fast and friendly. One barista (I think named Honey(?)) is always a Dear, friendly, attentive, and a wizard at mixing up tasty caffeinated beverages. I wish I could give half stars to make it a 4.5 star. Way better than that bikini beans spot. Sidenote the bar behind it pomeroys is great too. read more

Horrible customer service! I went inside and they're Very slow to take your order. They all appear to be busy doing something else. Finally when one of them comes to take your order there's no hello or good morning, no smile. I will NEVER go back there. Same with the woman who made the drinks. No smile just calls your name to get your order. Considering how expensive their prices have become you'd think the service would match the amount of money we spend. read more

I'm visiting from out of town and have been here for 3 weeks and love the staff here: they are so nice and hustle. The line is like non existent! I messed up my app order this morning and they totally accommodated me. Thank you Daniella for being so sweet every-time I come in! read more

This is a pretty nice Starbucks like any other, and with lots of room. When my brother and his GF and I were here we noticed and were surprised it closed so early in the evening. read more

Wasn't the best experience. I mobile ordered the new grilled cheese sandwich which I've had before and it was amazing. This one wasn't warm. The cheese wasn't even soft. Didn't even look at it until I got back to my office to eat lunch. Not happy because they are not cheap. read more

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Overall disappointing visit to this Starbucks. I placed a mobile order and when I came in only half of my items were waiting for me. When I asked about the other items the very disinterested barista told me I could go and grab them myself. When I asked for a bag to carry my items in she looked very out out, found a bag and tossed it to me. Apparently I was looking a little lost trying to find my other items when another barista, maybe the manager or lead told me she would get my items. Unfortunately all they had were overripe bananas so I was given a coupon for next time. This barista's service is the only reason I have 2 stars. And finally when I got to work and prepared to eat my oatmeal they out way too much water in it so I have oatmeal soup. I have multiple Starbucks locations available to me in the mornings and I will probably skip this one for awhile. read more

My preferred place for relaxing and browsing the web while enjoying a refreshing iced beverage (iced caffe mocha being my fave) or an invigorating hot latte or cafe americano. The staff is friendly, the place is always clean and there are lots of places to sit, both inside and in the outdoor patio area. Parking is never a problem, as it shares the very large parking area of the commercial complex at the corner of 7th St. and Missouri. read more

Starbucks - Iced Caffe Mocha - Coffee & Tea Near Me - Phoenix, Arizona

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I never have any issues at this location. My order is always correct and the employees are always super friendly - because of the consistency, this is probably my favorite location in the general area. read more

I hate to write this review, as the service is usually good here, but they gave me the wrong order on Christmas morning, when I spoke with the shift manager to get a refund she graciously offered to give me the correct order, free of charge, but it was the wrong one again. read more

I go to this location often as I frequent a yoga studio in the same shopping center. This is not the first time I've felt the employees were standoffish, but after my experience today I had to write a review. I ordered two large pink drinks with light ice. The barista (female with short dark hair) turned to the man making the drinks and said "Make sure you put extra ice in that pink drink." Thinking she was referring to my order, I politely said, "Oh, I said light ice." She turned to me and said, "That's for a different one. I know how to do my job. Thanks!" ... I was shocked! I was super nice to her and I guess she must have been having a bad day, but still- not an excuse to be rude/passive aggressive to me. I would call and voice my concern but I'm not sure if she's a manager there- I've seen her there before. I felt super uncomfortable and not sure I'll go there anymore, or at least as often. Enter at your own risk! read more

Very "inviting" staff! met the manager Ben... who was extremly friendly, spoke to me for over 5 mins... which was pleasantly surprising! clean restrooms... big plus!! read more

Starbucks - Coffee & Tea Near Me - Phoenix, Arizona

My favorite Starbucks so far! It's spacious and comfortable inside. This is one of the newer locations, so everything inside looks good! My only issue with this place: Get a better internet provider... Wow the internet can be rough here...! read more

Starbucks - Coffee & Tea Near Me - Phoenix, Arizona

Worse customer service ever had in starbucks.cant even answer a simple question and very rude to customers...i don't recommend this starbucks..try different other locations folks... read more

Very sad that a $7 small iced white mocha only tastes like oat milk. Just because it says oat milk doesn't mean the whole drink only has to taste like oat milk. Haven't gone to this location in awhile, place used to be very consistent. read more

Best Starbucks I've been to in Phoenix. I've tried 7 places near by, currently the best for studying! Also I've heard there drive-through is super fast! read more

Starbucks - Coffee & Tea Near Me - Phoenix, Arizona

It's just after 4:30 a.m. and I have so much work today. My whole family is sleeping and I don't want to disturb everyone with video conferencing, etc. Luckily this location is open early and ready with coffee and a calm, quiet, welcoming place to get things done Just a few in and out stragglers and a steady line at drive thru makes this spot the perfect destination for productivity right now. In fact the only thing I can think of that might make it even better on this cold Arizona morning is a toasty warm fire place. Seating inside is spacious and there are lots of different choices which is extra appealing. Bistro tables, lounge chairs, booth type areas and a long table are versatile for accommodating lots of different people but for now I practically have the place to myself while I plug-in then login and get in an early morning call with team on the east coast. Bonus: the music at this location is mellow and coffee house cozy so it doesn't dominate my thoughts or the atmosphere. Much appreciated in this moment! read more

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I spend a lot of money each month on my iced coffees and I love Starbucks, but this location gets my drink wrong EVERY time I go there. The reason I continue to go to this Starbucks location is because it is so close to my work and I only get a 30 minute lunch. I wish they could get their service in check! read more

Starbucks - Coffee & Tea Near Me - Phoenix, Arizona

I like this specific location for several reasons: 1) Easy accessible parking. This Starbucks shares its location with other grocery stores. There's plenty of spots. 2) Lots of space to sit and/or study. I have been here on multiple Saturdays/Sundays and have been able to find a little table and /or seat for myself. Free wifi. 3) Friendly fast service in my experience. The negatives: 1) The music is way too loud. I know it's supposed to be fun to have the loud music, but whoa, a bit much! 2) One restroom, but that's typical. read more

Dude, it's a Starbucks...just like the other one down the street from the other 4 just around the corner... My one and only visit to this location (so far) was pleasant and I successfully ordered, acquired, mixed, and drank my Americano. Mission accomplished. read more