4 stars (really 3+ rounded up). Want to know the real scoop? Read on...
**Communication: Wanted to make a reservation, called six times over two days, left voicemails, even texted. No response, ever. We went anyway for a birthday dinner and fortunately found only 2-3 other tables occupied, no reservation needed. Found street parking nearby, but you'll need to feed the meter for a couple hours even on weekends. Score: 2 out of 10 (additional reason for this score in the UPDATE below)
**Atmosphere: Comfortable and relaxed inside, a bit dark and cold, some fun and slightly kitschy Thai décor. Booths are cozy, and the couch-style seating looked inviting. Check out my posted photos to get a feel for it. Score: 7 out of 10
**Food & Drinks: We shared three appetizers (Super Summer Rolls, potstickers, and crispy veggie rolls), all fresh, flavorful, and nicely plated. Accompanying sauces were very good. Unfortunately, they were all pricey, approaching the price of entrees. Appetizer Score: 8 out of 10.
- Drinks were a letdown. We tried four different drinks from their $10 special list, and none impressed, they weren't good: the Long Island Thai Iced Tea was strong but harsh tasting, no curated flavor; the Thai Tea Espresso Martini was the best of the bunch but still not great, bland; the Lychee and Green Apple martinis were both overly sweet and syrupy. Drink Score: 2 out of 10.
- Entrée taste redeemed the night. Red curry with chicken was rich, creamy, and perfectly spiced, a little spicy, yum. Pad Thai was balanced and satisfying with good bouncy, slightly chewy noodles. Pad Se-iew was excellent, smoky, savory, and our favorite dish. None were large portions, they were adequate size. Fortunately we had three appetizers ($35) or the three entrees ($17.50 each) wouldn't have been enough for four people to share. Score: 8 out of 10.
**Service: Friendly and attentive. The second gentleman seemed like an owner, knowledgeable and engaged. The host was pleasant but couldn't explain why no one answers the phone for reservations, takeout, general info, nothing. Service Score: 8 out of 10.
**Value: $140 before tip that included four not-good drinks, three apps, and three entrées: fair for the food quality and decent service, not for the cocktails and communication. With tip and parking, around $175 - $185 for four people who took no food home and left none on the table.
**Overall:
- Communication = poor
- Atmosphere = pretty good
- Drinks = not good
- Apps = good
- Entrées = very good
- Service = very good in restaurant, worse with owner response and sharing their number is listed incorrectly online
**Final: 3.25 stars, rounded up to 4 to give the benefit of the doubt. Great entrées, good food choices, friendly service, and okay ambiance, but skip the cocktails and don't bother calling their posted number ahead. Photos posted!
------UPDATE--------
The owner claims she "never received communication from me." My review history speaks for itself, thorough, fair, and honest. I called the search engine listed number (480-420-8424) three times and texted it. After reading her response, I researched further and found the number is incorrect, something the restaurant clearly knows. I even kindly called to advise it is listed incorrectly online, and their reply was, "we only use Google." What? That's not how you thank someone trying to help improve your business and correct your contact information. The wrong number appears multiple times in search listings (see attached photo). Rather than acknowledge or fix it, they deflected. More poor communication from Zen Thai. Should update rating to 3 stars to reflect the true "level of service." read more