Audrey is the sweetest! She is so welcoming and so efficient! Definitely made my morning

They close there lobby early without any signage. On top of that they said they closed there lobby at 930, and it was 920 and closed.

Don't know why all the Starbucks on Yelp Only have 2-3 stars...so far for my experience with All Starbucks I went I would give 5 stars! This is First Time the Bag I received have written Thank You Letter! Love it! read more

Starbucks - Spinach Wrap Forever! - Coffee & Tea Near Me - Pasadena, California

Great location with plenty of parking! Jessica (staff) was very kind and cheerful. She was wiping down tables and tidying up while checking in with customers if they needed anything. Drive thru is completed in a very timely manner. If you're in a big hurry, put your mobile order in and park to pick it up. It's much quicker than drive through if you know exactly what u want and have to drive here anyways. There are plenty of tables for people to work and study. Few outlets. Outlets are more ok the floor for the big communal table and wall seats. Very clean store! Ps 10cents off when you bring your own tumbler in for drinks! read more

I visit this location on a regular basis and it will be the last time . Went through the drive through and got a drink and gift card ( drink was $5 and change and I got a $30 gift card ) . The lady ringing me up clearly was struggling. She even had a manager help her . After I left I looked at my receipt and realized I was charged $35 and change but only got a $20 gift card . Ok! No problem people make mistakes. I return to the Starbucks and go inside where I met my a RUD manager that could not be bothered to help me no did he want to . Basically told Me too bad and to call my bank . I think asked to talk to his manager and he said he was the manager and there was nobody else to talk to . Horrible Horrible Horrible service and I don't even know how he is even a Soooo called manager . read more

Never go on the weekends, plenty of staff but sooo slow. Stay away ...but go if you like to sit in line.

No plug points/outlets any more; unable to do work while car is in the shop for next few hours. Food and service is fine, but I'm wondering if other sbux are doing the same. And I don't think they plan on bringing them back as they are completely nonexistent read more

Starbucks - Coffee & Tea Near Me - Pasadena, California

Walked in to get my order brought my laptop to do some work while I wait, there is no plugs and only 1 that does not work. Employees 4 out 6 give you attitude it seems as that location needs training I've waited 10 min extra when I saw my order just sitting there and they did not called it out, I asked about it and the girl seemed bothered about it. I don't understand how this place is so unwelcome. read more

My Honey and I came here for cold refreshing Mango Dragonfruit drinks! The service here is very quick, friendly and efficient! The store is very well kept and has good seating arrangement! read more

Starbucks - Our Cold and Refreshing Mango Dragonfruit drinks - Coffee & Tea Near Me - Pasadena, California

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Mobile pick up hours are random. I always leave home for work at the same time and sometimes the store itself open for mobile pick ups and sometimes it's closed. I once had to leave without my order and call customer service for refund ( the drive through line was too long) This morning it was closed and luckily the line wasn't too bad so I asked the girl at the pick up window about opening hours and wasn't able to clearly answer me and was rather rude/dismissive. read more

Special thanks to Stephen for helping me with my specific request (cups). Fantastic customer service

I've been in the drive thru line for over 10 mins...still waiting to place an order. I've never waited this long at Starbucks...this location is the absolute worse! read more

If you want to wait 10 minutes idling in your car in the drive thru line without even putting your order in, this is the place for you. Then another 10 minutes waiting for your drink. What a waste of time. Worst Starbucks, worst drive thru experience, and big traffic hazard. Might as well park and walk in to order your drink at another Starbucks or cafe. Drive thrus are suppose to be fast. This place is hard to get to if you're driving south on Rosemead because you have to make a U-turn at the next street or turn around somehow. Not convenient at all unless you're going north on Rosemead. It's hard to miss this place because the sign is HUGE! read more

I never knew a drive through experience can be this bad. Waited 5 minutes for someone to even take my order. When the worker finally spoke they asked if I still wanted what I ordered and I told them, that I didn't even order yet. The worker was very confused. Nonetheless, I was able to place my order and drove forward to the pick up window. This is where things got worse. The worker did not know what I ordered. He asked me if I got the drinks on his screen and I explained to him no. He then scrolled through some other orders and it was still not my order. What confuses me the most is how they lost my order from the order window to the pick up window. I retold him what I ordered and when everything was finally settled, my drinks were only 60% filled.... this has never happened to me at any Starbucks. I am so confused as to how all the workers got everything wrong. The same thing happened to the car in front of me and they simply didn't have time to wait for them to remake her order. I'm giving them the benefit of the doubt and maybe it is the computers fault? But the whole experience was terrible and wasted way too much time. read more

I've been waiting for this drive through Starbucks for years. It's at the perfect location when getting on the 210 Fwy. I love the quick, not-having-to-get-out-of-my-car feature to this location. Yeah! By the way, it's good to walk in and sit and sip coffee too. I've been frequenting this place and I like it. =) read more

This sb is super inconsistent. Maybe all of the baristas are new to the game. Anyhow, I only visit this location because there is a drive-thru and it's close to my daughter's school. read more

Starbucks - Coffee & Tea Near Me - Pasadena, California

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GREAT BARRISTAS!!! NOTHING AGAINST THEM!!! ***** Starbucks earnings report fell this morning? Why? It's because your stores have become so goddamned uncomfortable that it is literally more pleasant and comfy at a McDonalds. From the sound amplified interior echo chamber of a mini dining room that is literally 3 times louder than standing outside next to busy traffic. 180 decibels between the clanging clamor of espresso machines, mixers, pots and screaming barristas mix with the latest barrage of low quality sound YET high level volume output of corporate controlled music makes it completely uncomfortable. Forget having a conversation. Forget a phone call. Forget mediation while drinking a latte. Forget all of that. Coming to Starbucks now takes MORE energy to experience than it alleviates. And it's all from greedy corporate decisions handed out to these franchises. From the durable and hard chairs designed as if they were intended for a prison--to the windows that purposefully face into the sun, while the work stations are shielded. I could go on and on. Corporate wants a quick turnover for guests to drink, eat, and then feel like they have to get the hell out. Forget being a writer: forget reading anything. Forget having a reunion. Starbucks is just a place built on corporate processing of the public, and I for one am not going to take it anymore. read more

Starbucks - Not designed for comfort. - Coffee & Tea Near Me - Pasadena, California

If you are going northbound on Rosemead Boulevard, I would park on the street before Starbucks' first driveway. This way you won't get stuck in their congested parking lot. You'll be lucky if you find parking in their lot. If you plan to use their drive thru, I would enter their second driveway, because if you don't you'll be hoping that the person that entered the second driveway is courteous enough to let you in. You really can't make a mistake purchasing Starbucks beverages, since they just follow the recipes. The employees are very nice. read more

Starbucks - REFRESHING Venti Java Chip Frap on a HOT day - Coffee & Tea Near Me - Pasadena, California

Worst location. Cashier got my order wrong and I never received a drink that I paid for

Long line but the great service makes up for it. The lady "Jasmin" at the window accommodated my order even with it's difficulties.

I love Starbucks. I used to drink iced coffees by the ton, but have switched to the Iced Green Tea Lemonade and always get the "Trenta" size. This location has a drive-thru and my husband and/or I go frequently. For some reason, this location seems to make more mistakes than others. Perhaps it's a training store, but this is the only location that messes up my drink and gives me a plain Iced Green Tea instead of the Iced Green Tea Lemonade. It's happened like 4 times. Tonight, we ordered two of the same drink and it happened again. We had already gone home and had to go drive back to the store. The manager/lead tonight repeated that he "apologizes for the inconvenience" and handed me the drinks. I asked if they gave those cards that give a compensation drink when there is a mistake, but he said those are only for those who don't have time to get their drink fixed, but since I came back, he gave me the fixed drinks, so I don't qualify. I don't really understand that policy, because it's even *more* inconvenient to go back to the store after you've ordered and they give you the wrong drink. I think it may be those printed labels. It says, "Trn Grn Icd Tea Lem," which means Trenta Green Iced Tea Lemonade. If I was a new barista and in a hurry, I may not see the end. The way when they write it with a Sharpie is "GTL," on the Trenta cup itself. Green Tea Lemonade. So much easier! I will try to attach a picture. In the picture comparing the two drinks (wrong drink & correct drink) you can see the color that is different and the plain tea is obvious. The positive is that the drive-thru staff is usually cheerful and very friendly. I will still go to this Starbucks, but I think I will look at/taste my drink every single time from now on, just in case. read more

Starbucks - You can tell by the color. Incorrect drink on left, correct drink on right. (Trenta Green Tea Lemonade) - Coffee & Tea Near Me - Pasadena, California

I love getting my Starbucks before work, but since covid Starbucks discontinued blue equal :( and now they're constantly out of Splenda :-/. I think it's poor management - please correct me if I'm wrong. read more

Crew has changed from when we use to come a lot. Lots of people hang out and squat doing home work and what ever they are doing on laptops and mobile devices. Crew is good here, pretty fast but not as fast as the old crew I knew. Still good and consistent. They're all friendly and nice. Parking here is a nightmare so it gets a star taken off but otherwise it's a nice one when you can get a seat. read more

Starbucks - Java break - Coffee & Tea Near Me - Pasadena, California

This place is GREEEAAAATTTT!!!!! Drive through starbucks. Need I say more? Ok. I'll say a little more. Never disappointed with service. Workers = always entertaining + funny + fast. SMILESMILESMILES. read more

Starbucks - Iced Awake Black Tea - Coffee & Tea Near Me - Pasadena, California

Ayla is absolutely the best! I asked for a surprise custom drink and she nailed it. She is super friendly and helpful, I'm definitely going back to her for another surprise drink. 10/10 read more

Stopped here at 6:15 AM on July 4th to grab some coffee before heading back home to Las Vegas. This coffeehouse sits in a little parking lot next to a residential area. First thing I heard when turning into the parking lot was the sound of an early-morning peacock calling. But as I proceeded to the drive-thru this natural sound was replaced by awful piped-in music coming from outdoor speakers in the patio area. It was awful. It's as if Starbucks has gone to war with silence or natural sounds. It is insistent on creating this plastic and superficial audio theme park environment. Even sitting outside provides no escape. I feel sorry for their neighbors. Starbucks's colors may be green, but it's philosophy is anything but nature-loving. It is all commercial, like the non-stop barrage of plastic music they literally force on their customers. read more

Honestly, I never saw myself writing a review for Starbucks but here I am. I go through phases with my coffee and order different variations of the same drink until I get tired of it. Since I order the same drink EVERY SINGLE TIME, I very obviously know when it's not made right. I ordered a Starbucks Double Shot on ice and I subbed out the classic for white mocha and added half and half. When I got my drink I realized there was no sweetener in it. Tbh I couldn't even taste the coffee. Just straight up bitter water. I had to drive all the way back to get another drink, as I went through the drive thru. I told the girl at the register my drink wasn't made right, specifically that it had no sweetener. She then asks me what I want, and gets very argumentative asking me all these technical questions about the drink and having it shaken. Idk, you work at Starbucks, not me. No one, at any other Starbucks, has had an issue making my drink, nor have they asked me some technical question about the drink. I just wanted some sweetener lady! Just make what I ordered, if I wanted a regular double shot, I would have specified. I feel like she made it into a bigger deal than it was and honestly almost made me feel a little stupid. It was annoying. I won't say I won't be back to this location bc it's so convenient but I was annoyed enough to be driven to write a review. read more

I don't know the young lady's name at the drive thru but she was kind and efficient. Wish everyone was serving the public.

Little frustrated with this location. They have a sign for the drive through saying you can pick up mobile orders through there. So we made a mobile order (2 cold brews - pretty ez), told the girl at the intercom, she said np they'd have it ready at the window, waited, made it to the window just to have her tell us to park and come in. So we do. The drinks are sitting right there ready to go. I ask another worker why we had to come in, she said they weren't ready, and it's hard when we place a mobile order at the last minute. They both came off as very dismissive and rude. What would the difference be if I placed the order at the intercom opposed to the mobile order - which your sign suggested I do? There were also several cars ahead of us, so the mobile order offered more notice, and I confirmed that the barista saw our order at the intercom anyway. Not to mention our drinks take 30seconds to make. Just a lame experience, at least apologize for the inconvenience - especially because they made our drinks wrong. Light cream shouldn't look like milk. W/e they were pretty busy so I get it, but still rating based on my experience. read more

If you walk into this location, then you have an excellent chance of your order being made correctly. The drive thru isn't as accurate. Not sure what the difference is since it is the same people making the drinks, but there does seem to be a definite difference. Let's get real though, this is mainly a drive thru location, so the need for accuracy is high. The two times that we have gone in to actually stay for awhile, we found the shop to be stuffy and the tables sticky. Not nearly the worst Starbucks, but far from the best. read more

With 7 employees working behind the counter, I was the only costumer in line.....i stood there for awhile looking for someone to take my order. None of the employees even noticed me walk in our standing in front of the register. Very bad costumer service for Starbucks. No chocolate croissants were available either. read more

Don't go to this Starbucks. Chubby lady at the register didn't start my order until like 10 min after when I asked what had happened to my order. She seemed bother by this even though it wasn't my fault. She then proceeds to give me a decaf coffee when I didn't ask for one, so I asked if I could get a caffeinated one. She then gave me attitude again even though I HAD DONE NOTHING BUT PATIENTLY WAIT. I didn't really think anything of this, but since I was running late I had to leave quickly. As I was driving away I take a sip from my coffee and not only does it taste like decaf, this bi*#h puts like half a gallon of milk in my supposedly black coffee. I honestly got so mad but I was already to far to go back and talk to this child of an adult. Avoid this Starbucks read more

One of the friendliest, most efficient Starbucks teams I've ever seen. These guys do a great job. Thank you to the hard working team on the morning of Sept 15th, you guys are rocking it, and giving Starbucks a good name! read more

Starbucks - Coffee & Tea Near Me - Pasadena, California

Very delicious wow amazing every one working here is super duper kind and awesome will definitely come again

This is a cute little Starbucks shop, stopped here to rest from driving. Bought a cool cup here, but they messed up on my drink twice, they didn't have soy milk in stock, charged me for it, refunded me back, I didn't receive a receipt here for merchandise as they ran out of receipt paper. It was not the best experience here. I ordered a Chai Tea Latte, and even after the second time it was remade, with no water... it was diluted and didn't even taste like the drink I would buy at other location. Not sure if it was just a bad day but didn't have the best experience mostly due to inconsistency and the fact that they were out of supplies on basic things. At least they made an effort to remake the drink, but I didn't want to complain anymore, took my tasteless latte and left. read more

Today I went to this Starbucks to order the drink . They seemed very busy. So while I still waited for my drink, I start eating my lunch inside. One of girls asked me to go outside because they don't allow outside food. Maybe it is my fault to eat outside food there but I think they can have a better approach because I feel like they kicked me out even I spent money. read more

why are the reviews so bad?!?!? I am currently writing the review frm this store and it is nice! This store is extremely clean and new! brand new. I believe it just opened up if I am not mistaken the baristas are very very friendly to me. I ordered the beauty carmel iced macchiato because its pretty warm today. came here in the morning before work and grabbed a hot coffee BUT let me warn you now *IT WILL BE BUSY FOR THE DRIVE THRU* just so you know but it is important to understand that it IS a drive thru! how many do we have here?! be excited for it peoples!!! read more

Starbucks - Coffee & Tea Near Me - Pasadena, California

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I LOVE STARBUCKS. but I will never ever go to this one. Messed up orders countless times. If you want starbucks quality and consistency, go to a different store. read more

One of my favorite Starbucks locations. The team is really kind, and on top of things they have a sense of urgency and they do things right the first time which is KEY to a coffee shop in my opinion. They have everything an average Starbucks has PLUS a drive thru! There is usually a line for the drive thru but it moves pretty quick. Whenever I'm on my lunch break for work, I usually just go inside and it cuts my time in half. I also enjoy going to this location to get all my work done. The inside is quiet and the music is usually subtle. Definitely my go to Starbucks, even if it is out of the way! read more

If I could I would give 0 stars.....Sometimes they close without updating online. They aren't professional. Last time I went the man who took my order was busy goofing around with his coworkers and got my order wrong 2x and charged me wrong and then proceeded to try to charge me another 80cents...other locations wouldn't have done that since they made the mistakes. Once given my drink they forgot the sweet cream foam so I tried to alert a worker...all were happily laughing cleaning up I honked my horn multiple times and knocked on the window that they were near...pretty sure they were ignoring me because when I had to physically get out of my car to bang on the window at the drive thru. When they get an order wrong they're supposed to remake the drink. They didn't they just added what was missing and left. There's no way they didn't hear me the first time because I could easily hear what they were talking about through the window, it's not sound proof. read more