Took a family member to this location. The staff was so rude, disrespectful and not engaged. My family member was not impressed with flavor of the drink. More ice than product with horrible flavor. Dutch Bros is so much better according to my family member. Customer service and their coffee is outstanding read more

I tried Starbuck's cortado for the first time. It was pretty good. It tasted very good and was smooth. It was just a little heavier on the foam than it should have been. Actually, it should not have had the foam. I liked the cortado, and I really liked the friendly service at this location. The employees were not shy about having a good conversation. This location has a drive thru and plenty of inside seating. It's good for larger groups. The store was very well organized and clean. read more

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I usually do drive thru here. There very nice and friendly. I find there not as crowded as my local store which is jammed.

Went here the other day for a snowman cookie and a latte . Latte wasn't full which is why it's one star less . Doesn't usually happen at this location but sometimes it does, and these coffees aren't cheap , so fill em up! Snowman cookie is cute , don't think I would buy it again though . Overall , I'll be back to this location . read more

Starbucks - Snowman cookie - Coffee & Tea Near Me - El Cajon, California

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Today around 4:30 PM, I stopped at the Starbucks on Old Hwy 80 on my way to work as a nurse and had one of the worst customer service experiences I've ever encountered. An employee spilled my drinks on me at the drive-through window. Instead of apologizing or checking if I was okay, she said "oops," covered her mouth, and walked away. Another employee later came out with a towel and apologized, but the original employee never acknowledged what happened. What upset me most was the way the situation was handled afterward. The manager, Julia, was dismissive and sarcastic when I asked for management contact information. I was only given the information after I began recording the interaction. As a woman who wears a hijab, I left feeling disrespected, uncomfortable, and honestly questioning whether bias may have played a role in how I was treated. Accidents happen, but professionalism, accountability, and basic human decency matter too. I hope management reviews the footage from today around 4:30 PM and properly addresses how customers are treated at this location. read more

I stopped by this drive through Starbucks while visiting family and I was very pleased with my drinks and the amazing service. Staff is super friendly and we had a nice conversation while I waited for my special coffee request. It is Conveniently located right off the freeway and the service is fast. read more

Starbucks - Strawberry pink drink with chocolate cream cold foam - Coffee & Tea Near Me - El Cajon, California

I really think Starbucks should stop asking for tips. I went to this Starbucks today and they did not have the half an half out. they ask for a tip before you even taste the coffee. Usually I get my coffee and it is over roasted and has a bitter taste. I don't tip people that ask for tips before you even taste the food or get the service. I really wish they would stop asking for tips. read more

STILL GREAT! FAST Don't let the long lines fool you - these folks work quick! Pull into the drive thru, it will be no longer than 10 minutes even all the way back. FRIENDLY Everyone is so nice! I have zero complaints! AMBIANCE It's a Starbucks so it's nice inside! There's even a little conference room that I think you can schedule to use! Yes it's clean too! FOOD AND BEV You know what you're getting here - it's good! They make things the way you hope they would! All is good! read more

Starbucks - Drive thru is great! - Coffee & Tea Near Me - El Cajon, California

This Starbucks is very nice, spacious, clean and staff is friendly. I have tried several of their drinks and they are always yummy and consistent in quality. I highly recommend this Starbucks. read more

Sterling makes the drive-thru experience great every time. She always takes the time to say hi to me and my kids, and that consistency really stands out. Her kindness and genuine personality make every visit better. We love her. read more

The staff are professional, friendly, beautiful and efficient. All of the staff were incredibly cooperative and they understood Customer Service! The store itself was very clean too! I had multiple Customer Service issues at the nearby Starbucks at 13616 Camino Canada, El Cajon, CA 92021 and the store over there was dirty I'll definitely be coming to THIS Starbucks instead in the future. read more

Our favorite friendly Starbucks !!! The drinks are always made very well and oh so tasty they always welcome us when we come in with a smile! read more

Had a great experience here today. Limited line. Decent wait time. Drinks. Are out perfect. Location is decent. Be aware of traffic - that left turn! Nothing to do around the area. So this is just grab and go. read more

Starbucks - Pink drink - Coffee & Tea Near Me - El Cajon, California

Arrived 14 min after my mobile order was supposed to be ready, and they had not even started it. This is the third time at this location this has happened. He claimed the drive thru was busy but I was outside for 5 min before I walked in cause I didn't see my drink in the counter so I gave them more time. 0 cars in the drive thru. Not a single client in line. I order 15+ min in advance and clearly thay isn't enough for a 7pm in a nearly empty location read more

Who ever was working at 12:30 pm on thanksgiving deserves a amazing life and a pay raise because every Starbucks have been messing up my sugar cookie latte the rest of the Starbucks just puts black coffee the syrup and sprinkles no milk NOTHING !!! this very nice barista literally heaven sent this is the only location that did it right !!!! I was having a bad day because I had gotten 3 different sugar cookie drinks today because it was disgusting these women made my day so much better I love this location it's the only location that's ever gotten my drinks perfectly right !!!! read more

Awful customer service. I paid extra for foam which they forgot. Had to go in while raining. Batista makes a big cup and gives me a drop. I asked if that was it and she simply said yes. Over a dollar more. I have never been skimped like this before. They only have business because of their location. If you can wait, go to another location. There are definitely better out there. read more

This location is slow and Miss managed- it's a shame. I only come here when I have to - not because I want to. I wish the employees cared about their customers. read more

They made my drink so damn good and even talked me up at the window drive thru! Recommend read more

Starbucks - Carmel Frappacino - Coffee & Tea Near Me - El Cajon, California

On my way to the river, going to this Starbucks that's on the way instead of my normal one I did a mobile order and it's a simple drink with what I want in my drink right on the label and somehow it's completely wrong. Pure mocha. That my drinks almost black and so thick I can't even drink it!! My friend walked in and grabbed it and put it in the cup holder so I didn't pay attention until we are on the road and I pick it up and see it's so dark. I tastes it and nothing but thick mocha. Disgusting and bummed that someone can't read directions read more

The baristas are not friendly. Drinks are consistently bad. The service is quick so that's why I gave two stars.

This is for the amazing barista who took our order this morning after a fabulous visit with friends about to hit the freeway for the drive back to La Mirada we needed our coffee fix !!! We were lucky enough to have Heaven take our order. Super cool vibes. Amazing friendly service. She started our morning out with positive vibes. She knew exactly what our traveling frenchie needed her first pup cup !!!! Thank you so much . read more

Starbucks - First pup cup. Hmmm what's this ?? - Coffee & Tea Near Me - El Cajon, California

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If you want your order messed up, come here. They will without a doubt get your order wrong every single time. From the wrong size drink to the wrong milk (which is a costly mistake considering dietary and allergy restrictions) and just handing you "your" drink and you won't even be able to distinguish what's in the cup. I've tried giving this location chance after chance since it is so close to me and every single time they have gotten my order wrong. Even when I order drinks off THEIR menu. Perhaps this is a management issue not training their staff properly. Regardless, it's upsetting and disappointing. Today I ordered a drink off their menu that is specifically made with oatmilk and they handed me a drink made with almond milk and quite frankly I have no clue what the rest of the flavor could be. I hope these issues get ironed out. read more

We went to Starbucks earlier today, a Mexican lady took our order and we drove to the window to pick up, I paid for the drinks and the barista said thank you and closed the window, about three minutes later, she opens her window and says "was there something else" I said yes I would like our drinks so she handed me one drink and shut the window. She re-opened the window about two minutes later and said was there something else? I said yes I would like my other drink, she closed the window went to the counter, picked up a drink opened the window handed it to me, I looked at her, and I said "I asked for no whipped cream" she said, just scrape it off!! (With an attitude) and shut the window! What the hell is wrong with these people? read more

Beautiful, clean, and friendly employees! Lots of parking and easy access to the store and drive-through

Absolute terrible service stopped by before work at 545 am on their 2nd day open my venti coffee was half full literally half full didn't even care to send it back I just left if that's how you're gonna run a business trying to save money and not fill up the coffee all the way and hide it with whip cream then so be it but I will never be back there ever again in my life. Just a heads up read more

Horrible service! I have gone 3 times and they have messed it up and to fix it dump half of my drink out and still give it to me! and on top of that changes for extra carmel but dumped 90% out with the whip! horrible, will not be getting my business! read more

Usually go here because it's the closest to my house but probably won't go again after today. Alternative milk costs 70¢ which isn't too much of an issue because I can't have dairy(small price to pay to not be sick). Today I got my drink which I ordered through the app and with the first sip I could tell that is was dairy milk. I already drove away when I noticed this so no point in going back. Checked the label and it said oatmilk, checked my online order and it said oatmilk. I thought "maybe I'm just overthinking it" so I kept drinking. It was definitely dairy milk. I've spent my last half hour sitting on a toilet in a Mexican food shop that I had to pull off the freeway to find. Absolutely miserable. I don't mind my drink tasting off(more or less sweetness than usual, etc) but when I pay extra to not have an allergic reaction, I want to actually get what I paid for. Minimum wage employees complain about not being paid enough but can't do the minimum job requirements that they are expected to do. read more