The best customer service out of any Starbucks I've visited. The team is always friendly, attentive, and genuinely caring. My matcha latte is consistently made perfectly, and the falafel pocket is always fresh and delicious. They really make every visit a great experience. There's plenty of parking out front for the morning crowd. It's always so clean inside also. read more

Once you get into the swing of things and understand this location is busy with little parking, then you will be ok. I park further away and walk. There is also little standing room. Staff here are amazing. Every single employee engaged in conversation with me. My iced espresso was delicious. Ordering on app is key. Drinks are layed out on the counter in a matter of minutes. Sometimes during peak it takes longer. There is a very small product display case with bagged coffee, cups, etc. read more

Starbucks - Coffee & Tea Near Me - Burbank, California

I was taking a new route on San Fernando Road, as the 5 Freeway was closed Northbound. I happen across this lonely Starbucks as I was driving into the Burbank shopping District, so gave it a try. The barista was really informative, telling me about the new Chai Tea ingredients coming tomorrow, which sounded exciting. The drink and foods I ordered were ready in about two minutes, without much wait. I also came accross the new 1971 Coffee bags, and will likely try it, once there are more reviews about the taste and flavor. I would recommend this Starbucks for travelers visiting the area, as there is not much seating room and not condusive to reading or studying. read more

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My morning was made at this Starbucks! Just an overall friendly staff. They've had nice renovations here too, very clean. Good morning! as you walk in, friendly banter about your drink and quick! Another patron walked across the store and tapped me on the shoulder..."I just had to say I love your shirt!" It was my equality shirt! I felt like I was walking on sunshine leaving. There was no one ahead of us and we were in and out fast. Side note - I gave up Starbucks last year just to take a break because it was a regular habit. But my partner got a gift card for his birthday and decided to treat this morning....we make coffee at home more regularly now but this experience definitely made me want to frequent this location again soon! Thanks again! Rubio and his staff couldn't have been nicer! read more

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I think it's kind of busy sometimes at this location. The drinks are also random I don't think I've had it made the same way or taste the same way twice. What I do notice is they use very little ice my drink is very watered down tasting. I don't experience that at other Starbucks so I'm not sure why that happens here. Sometimes the drinks aren't made the way I want but I guess I could always send them back but I don't I just take them. Friends since I asked for a whipped cream no whip cream. I mean they look at the label you could see it on there I don't know. Otherwise they are always very friendly sometimes they write little notes and cute pictures on the cups that's always nice I guess. read more

Starbucks - Coffee & Tea Near Me - Burbank, California

I stopped by this Starbucks this morning for my wife because I was down the street getting a breakfast burrito. I used to come to this Starbucks before when my company office was nearby but since we moved I haven't been back until now. The plaza where this Starbucks is at does get busy and it can be difficult to find a parking spot after lunchtime. Since I came in the morning today, they were not busy at all. This Starbucks is small inside with no seating inside but have limited outdoor seating. I got my wife her iced blonde vanilla latte and got iced water for myself. The staff here are very friendly and polite when I interacted with them. If you place a mobile order then they'll leave your order at the counter for pickup. read more

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This is a location I frequent and at this point, I'm not arguing or going back n forth with anyone!!! But I will submit a review. I asked for light ice and when I stated this isn't "light ice" she rudely said it is light ice, did you want me to take more out! I just left since she was obviously in a cranky mood...it was too early for drama!! See pic... NOT LIGHT ICE!!! read more

Starbucks - Iced Green Tea - Coffee & Tea Near Me - Burbank, California

This Starbucks is super clean and the employees are always so helpful and cheery. The blonde lady in the green frog hat was so nice the other day. The location is easy since it's in the same parking lot as CVS and Ralph's. There is usually a parking spot available outside but if not then there is one close around the corner. They always get my order right and they are fast with pick up orders! I can order on the app and pick up my drink in five minutes or less! Thank you for the great service! I will be back! read more

Starbucks - a man taking a picture of a cup of coffee - Coffee & Tea Near Me - Burbank, California

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Waiting for my Coffee watched the barista take out a gallon of milk from the refrigerator, set it on the FLOOR, grab creamer then put the gallon back in. I can't understand how it would be ok to put that on the dirty floor then contaminate the whole fridge. YUK. read more

Small location located next to the Tesla dealership. There is no indoor seating just patio seating. Location is easy to get in/out to pick up your drink during the morning hours. read more

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I love Starbucks but sometimes I feel like their service is a hit or a miss. Last Saturday after a long day in Ikea, I came to this branch without knowing what to order. The Baristas were very friendly and I decided that Since they have their new drink for the summer, the Summer Berry, I decided to try it. After the 1st sip, they knew I didnt like it and they offered to exchange it. Honestly, it made my day. It maybe a small gesture but their attentiveness is exemplary! I exchanged it to my favorite, the pink drink! Shoutout to MANNY! You're the best! read more

Starbucks - Summer Berry Lemonade - Coffee & Tea Near Me - Burbank, California

Awesome staff! very helpful and welcoming. They really make you feel like your special. Rubio is the best!

I don't usually write reviews for big chains like Starbucks, but I couldn't help myself this time. I stopped by yesterday with my aunt and we were lucky enough to be helped by Ginger--an absolute delight. Her energy was so beautiful and genuine, and in just a few moments, she completely lifted my mood. It's rare to come across someone who makes that much of an impact in such a short interaction, and I just wanted to acknowledge that. Thank you, Ginger, for making my day. read more

This is a very small Starbucks, but it gets the job done although they were out of my pumpkin syrup which sucked. I got the sugarplum instead. He gave me extra foam. read more

Starbucks - a receipt for a coffee shop - Coffee & Tea Near Me - Burbank, California

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Every single time I've been to this Starbucks they ALWAYS manage to get my drink wrong. I repeat it twice sometimes three times and yet the barista on bar manages to eff it up. I get an iced venti WHITE mocha with an added shot and no whip. I always end up getting mocha and then my drinks has to be remade and the additional shot is never added. I was a Starbucks barista for 6 years! SIX YEARS! I know the difference between 2 shots, 3 shots and 4 shots of espresso. Basically I'm paying for an additional shot and not getting it. I'm not one to argue with baristas because I know what it's like so I just leave with my shitty drink in hand and call it a day. Nothing pisses me off more like having my over expensive drink ruined. read more

Starbucks - Coffee & Tea Near Me - Burbank, California

I'm not one to drink coffee but this location is my new favorite, due to the barista Alex and her great recommendations/service. She took the time to answer all my questions and did it all with a smile. Will definitely be coming on a regular basis! (The only downside was the guy named Carlos, he was kinda of a jerk.) read more

It took 50 minutes for a grande coffee. I walked in and out to check on it and everyone was busy with other mobile orders but I guess mine wasn't here. read more

Starbucks - I waited 50 minutes for a grande. I was able to get my nails done in the timeframe - Coffee & Tea Near Me - Burbank, California

Surprisingly really great food, coffee, drinks and service. I was extremely happy with the hot sandwiches I ordered, because they were still hot and delicious when I got them home. The place was spotless and the service was delightful with Mellow filling my order read more

I read some of the reviews and tips before I ordered from this location. One of the tips stated to order online, and that is exactly what I did. There were about 3 people waiting for their order. I did not have to wait for my mobile order. My order came out perfect! All of the employees were VERY friendly. I felt horrible for forgetting to place a tip on my order. People with such a friendly upbeat personality deserves to receive a tip. Next time I'm in that area, I'll definitely be making up for the time that I forgot to leave them a tip. read more

Super cool staff and quick service. Matt and Micheal were very kind. I usually don't go to this location but I think I'll start hitting it up read more

Im so tired of being told "you did not order that" Background: I work in retail, more specifically I am a groomer. I know people suck and systems suck and they screw up the day sometimes. So keep that in mind with this review. About a month ago, I went inside to order a bagel and cream cheese. I got the bagel and had asked for my cream cheese and the instant reply was "you didnt oder cream cheese" FIRST OFF, who orders a dry a$$ toasted bagel ALONE? There are people out there, but most dont. I had said, "Yes i did." She said "No, its not on the ticket." Then, defending myself, told her, "I didnt write the ticket, but I know I ordered cream cheese." She ARGUED with me then says "Well we dont have any, so it doesnt matter anyway," then turned around and ignored me. In all honesty, I left cussing in the air. Fast forward a few weeks later, giving this starbucks one last ditch effort, my friend mobile order 2 drinks and 1 food. There was 1 food and 1 drink. I had said, "Excuse me, I have another drink I ordered." The response, "Let me check the system." Never in starbucks history have I heard this before. I said "ok" and waited. She says "Im sorry, its not in our system sooo....." And I was so mad I just walked out. I came back after about 10 and decided they were either going to give my friend a refund or make my drink. I showed proof of my friends mobile order and the label on our drink said " Order 1 of 3" I approached management that day and her response to this was "Well someone may have stolen your drink and our system is a little screwy." I explained, that wasnt the problem. It was the fact that, I am always told I didnt order that when I have proof that I did. As a groomer, if a client tells me "I asked for a nail grind." I dont say "NO YOU DIDNT." I apologize, so the seevice and move on. Management must have changed or something because these are only the latest incidences. Their lack of service has gotten out of control. I will not go back ever again. read more

Everyone here was so nice! They were very considerate and handled the influx of customers with ease! 10/10 highly recommended read more

I want to go out of my way to thank Milena and Dylan for having the BEST customer service EVER. They gave me my coffee on the house as I didn't have cash or the Starbucks app and their machines were down. They were so sweet and understanding. Give them a raise please!!! read more

This Starbucks is a hidden gem the team members here are great especially faith! They make the best drinks read more

Starbucks - Coffee & Tea Near Me - Burbank, California

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I understand the mask mandate, although don't totally agree since I'm vaccinated. However, what good is wearing a mask when I go into the store to pick up my online order, to find a stranger lifting my cup with his palm on the top of the lid and his fingers all around the sides of the lid, that I'm supposed to drink from? This is the third time I've walked into a Starbucks to find a stranger putting their hands all over the lids on my drinks. Starbucks you need to think about placing the orders behind the counter and stop letting strangers touch the drinks of other people. I'm sure their must be some health codes against this. If I had more time, I would have had a new drink made. As time was a factor, I had to disinfect the lid, then rinse the disinfectant off with the coffee read more

Clean and organized, great customer service. Parking is hard to find. So no fast in and out at this location. No drive thru. Busy plaza. read more

Starbucks - Iced coffee - Coffee & Tea Near Me - Burbank, California

Just awful. I spent 23.75 here. They not only messed up my order, but it took 10 minutes to get it. On worker looked like he just roll out off bed. I will never go back there again. I ordered a medicine ball and some other stuff for my kids. My tea just tasted like hot water. If you don't know how to make a medicine ball just say that. Smh read more

No real complaints. We ordered via the mobile app and our order was ready at the suggested time as expected. I was only in the location for a few minutes but it appeared clean and well maintained. I didn't have any interaction with the employees so can't speak to that experience, but the order was filled correctly and that's certainly appreciated. The parking lot is a bit chaotic because it's a busy location, but otherwise a positive experience. read more

Usually when I get this drink it never comes out right but this time they made it right !!! Shoutout to the person who had a septum and has a tomboy vibe they are the one who did my drink they need a raise cause they know how to make drinks read more

Starbucks - Bomb ass drink! - Coffee & Tea Near Me - Burbank, California

The food is always the same. The windows dirty with trash everywhere... dirty! I asked for a regular drip and they told me they don't serve coffee after 11AM. How are you a coffee shop NOT serving coffee!!! Or is it a certain bias? The last time I ordered here they served me dead last, after people that came in minutes AFTER me. read more

5 stars for the baristas who were super friendly. The lady at the register actually asked whether I had a d in my name (I don't) which made me feel cared about as a human and the lady on bar double checked how we would like our drinks made since the label left a small amount of ambiguity so that she could ensure our drinks were made correctly the first time. I so appreciate both women's attention to detail and kindness! 3 stars for the location and how cramped it was. The square tables made for a very cramped pick up area with people almost bumping into us and strollers almost running over our feet. Perhaps one fewer table near the drink pick up or rectangular tables less wide than the square tables would suit this location better. Our lattes were perfect and our DSB open face had the bacon cooked thoroughly (not undercooked the way the bacon can be when it is warmed closed). Thank you and keep up the excellent human focused customer service! read more

Starbucks - Perfect bacon in our open face DSB - Coffee & Tea Near Me - Burbank, California

This Starbucks ALWAYS give the worst service. Kendall is literally the worst employee. He always has such a rude and gross attitude. Especially when Taking your order. Doesn't listen, ALWAYS gets the order wrong and then manages to have a nasty attitude when you tell him your order is wrong. When you ask to remake it they don't. They just try and fix it which ends up tasting like garbage and they don't do anything about it. Also he never gets the size right. I ask for a tall and always get a grande so he can charge me more. He's literally the worst. Sadly this is my local Starbucks and due to Kendall awful service I mange to be late to work daily because I have to wait around while they get their lives together. read more

Thanks to Matt!! So rare is great service given by someone so helpful and charming. You guys made our evening by being a light in the day! Love these guys, thanks for hiring them Buckies read more

Starbucks - Yumm - Coffee & Tea Near Me - Burbank, California

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It was my first time going to a starbucks and I got a venti dragon fruit drink which was really tasty. I'd also like to point out in particular a barista named Alex who was incredibly kind and welcoming, plus she took the time to patiently answer all my questions and made my first visit a chill experience. read more

once again they never ever fail to disappoint! tall white mocha is what it says on the mobile order guys! how did you guys end up making a carmamel whatever drink???? without a doubt the most unorganized and careless starbucks you'll ever ever go to!!!! read more

Starbucks - Coffee & Tea Near Me - Burbank, California

My husband went in to use the restroom and waited about 5 minutes for the person in there already before he was able to go in. Almost as soon as he entered, someone started banging on the door and yelling that they needed to go to the restroom and that he needed to get out. He figured maybe there was a bathroom emergency and they just really needed to go, so he hurried to get out. Between him trying to go to the restroom and washing his hands, this person knocked on the door and screamed at him another 4 times. He answered her a few times but this did nothing and she continued yelling. When he was able to vacate the restroom, which was maybe 3 minutes tops from when he entered, he exited only to find out that it was an employee!! She was apparently on a break and was not wearing a name tag, but she was maybe in her 50's. This is absolutely unacceptable behavior. He was shaking he was so upset by this encounter and I am livid! If your store needs more bathrooms, that is something that needs to be addressed on your end but how dare your employees scream at a customer for using a restroom! We just left a hospital consult and this is the last thing either of us should have had to deal with. Corporates response? We've shared your comments with the store. Wow, super helpful. read more

#1 Starbucks in America. Dylan was awesome. She is a ROCKSTAR. Great coffee, fast service, the place is clean, I recommend this place.

Carlos is the absolute worse i don't know how you hired someone like that they are very rude while taking your order and on top of that i can hear them being rude to their co workers i don't come into here to hear rudeness very disappointing read more

Love the customer service! Barista completed me and even told me happy new years. Little things like this go a long way! Thank you for making my night! read more

Very nice clean . But costumer service very bad every day I go there I need to Waite for 20 to 25 min even in ordering online to pic up . Mary very route . Very sad . read more