The printing department is a freaking joke. I mean are you freaking serious ???? The worst service I've EVER HAD. Idiots just standing there, I asked them for help 3 times... just trust me on this.. skip this place. read more

Do Not take your iPhone to Staples for battery replacement. I made the mistake of doing so the weekend before Apple announced they would replace iPhone batteries for a reasonable rate. My experience with Staples, so far, has been: 1) Went to store, had the replacement done, left. Recalled to the store 10 minutes after leaving because the technician discovered they hadn't put all the screws back in my phone. 2) That battery would only charge to 85%. Took it back to to have a non-failed battery installed. 3) They put in a "new" battery. That battery discharged faster than the original battery I went to have replaced. 4) I took the phone to the Apple store where they tested the battery and determined it was depleted. Discharged. A bad battery. That would explain why it ran out of juice so fast. They attempted to replace it, then discovered it was a 3rd party battery... that instead of using the clips that they're supposed to, had instead been glued in (Staples claims it's "double sided sticky tape"). Apple will not touch the phone in that case. I'm now stuck with whatever Staples (or someone more ethical) will provide. 5) I took the phone back to Staples, they defended their use of glue/tape, despite it being termed a battery fire hazard. Not like we haven't heard stories of bad batteries blowing up, right? But the put in a "new" battery. This battery depletes even faster than the second one; while running a mild graphic-oriented app (a game), the battery goes from 85% to... shutting off. I plugged it in and it has been charging as I write this, jumping from 10% to 41% in about 10 minutes. What does that tell us? That the maximum capacity of the battery is extremely low. Conclusion: Staples will not replace your iPhone battery with a safe, capable battery. Given the reasonably cheap price of taking it to Apple directly, that's the way to go: you are at least guaranteed a battery that will make it like new rather than worse than what you had (and now a potential fire hazard, too). Addendum: my wife had the same problem. Her second replacement battery heated up... expanded and cracked the iPhone case open. This isn't just bad value, Staples is installing a safety hazard. read more

Well organised Store and very cooperative representatives. This store is far from my home but still I prefer to go for any kind of electronics or paper work. Always get proper response. They have always good deals. read more

Went in at the end of the day to print some documents and the printing person named Michelle was so rude, she lied saying that she is printing peoples papers and they are coming in to pick it up but no one came in until closing. Never going there again read more

Perhaps the most ridiculously oblivious and clearly unmotivated and untrained cast of characters working in this place I've suffered in a very very long time... read more

Horrible customer service. Had an employee ask if I was okay then she kept walking! Never stopped. Then when I tried to get her attention apparently talking to another employee was more important than helping a customer. All I wanted was a laptop. I also wanted to let them know one of the screens on a tablet was shattered. A danger to all. Hope someone sees this and gets it off the display case. read more

Great customer service with Nick! Thanks again! :)

OMGOODNESS I just want to say that Jonathan is freakin AWESOME!! His voice is soothing, his disposition is pleasant and he's awesome helping customers!! He told me where to find book covers in aisle 8 at the end. It's back-to-school time so I was overwhelmed and looking in the wrong place, right when I was about to give up, this beautiful familiar voice said pleasantly, "yeah, the book covers come in many different ways. " he was standing right in front of them. He could've said, "Duh, they were right in front of you lady!" But he just gently pointed them out to me. THANK YOU JONATHAN, you really ROCK! And he's a cutie. Staples, you're WINNING! . I'll just come back to be helped by Jonathan. Lol. read more

Been waiting 20 mins in line without even being acknowledged by copy and print Center worker.

This place is never packed so I guess it tells you why you cant find any help but then again shouldn't it be the other way around? Anyhoo, i was so shocked when i purchased a tic tac (200pcs) and was charges $11.99 while the 100 pcs tic tac is almost $3.00 does not make sense at all. I told the cashier to make sure that they have inputed the price correct because it does not make any sense at all whatsoever! Yikes! Im so glad I checked my receipt! Maybe they consider TicTac as a high end item? :/ lol read more

I walked in at 10:30am on a Saturday and I asked the cashier if someone can help me, I need it to print something, he was super rude and told me that he was just a cashier and that was on printing station. When I walked towards the printing station I asked the lady to help me, instead of get up and guide me she point it out seating in her chair when I ask her what kind of paper they use due of the good quality she responded I don't know I just put paper. It was until this other girl helped me polite! Overeat this people are lazy and rude read more

Tonight our family had the privilege of dealing with allyssa. A most righteous know it all of a computer/copy center clerk. She refused to make copies for us because she just knew everything and our copy situation was simply not possible. We had done this copy job at many staples without incident. We had made a special trip to staples for this very singular job. Suffice it to say it was a very big disappointment. We try to support staples though they have over the years cut their support to schools and teachers. She should be retrained. If in nothing else customer service and tech info. Sadly that is her only real job. Very incompetent. read more

They would not let me buy more than x1 $200 visa gift card, saying it is only 1 per customer when 3 other Staples stores around me say max is actually x10 ($2000) read more

In seeking a quick printing solution, I walked into Staples while knocking out a few errands in the Empire Center. The print counter had 2 customers being helped. I've been here before and knew that I could plug into one of the printers via USB, but needed cardstock to print on. I was told that I could use the printers with my drive and I advised that I needed a special paper. Cool. I was then told that if I wanted to print now and have them plug in my drive that it would be an additional 30% fee. 30%?! Sorry, I'm heading over to Office Max where I don't get overcharged nor greeted with long faces. So much for easy. read more

I like Staples better than Office Depot. Their prices are better and the staff is much more helpful and knowledgable. A special acknowledge to Juan who did a great job helping me with my furniture and printing needs read more

We wanted to buy an expensive office chair here on a Saturday. No one would assist us. The employees were completely useless. Your loss! We'll spend our money elsewhere. Just declare bankruptcy and close your doors, Staples. No one likes you. read more

Martin (Manager and Tech Guru) was amazing! He went above and beyond to get my laptop up and running. He explained it in detail and took the time to do it. This is not the first time Martin has helped me and my family out. He fixed my husbands laptop and daughters netbook as well. All done in a timely manner and with excellent service. Thanks for the great job! This guy needs a raise! read more

I came here because i was in need of a desk chair. Josie the manager was very helpful. There were not a lot of people working on the floor the day I came. However, as soon as she finished with a prior customer, she came and assisted me. Please be patient when you come into stores and you see they may be short staffed. Josie was very kind as well as another person at the register who also aided me! read more

I ordered something online and was ready for pick up in an hour. I arrived, gave them my name and received my product. easy

I've never actually had a bad experience at a copy shop before. But I always thought that skit by Dave Chapelle about pop copy it was pretty funny. It turns out it's real and it's about your shitty store. I went in to tell them to print out some copies that I had uploaded via email on their website. It would've been handy if I could just order them online pay for them online and tell you when I would pick them up instead of emailing them and going into the store and telling them to print. When I got there, instead of printing it out for me and giving it to me, the guy said it would take 15 to 30 minutes and I can come back. So I said OK. I came back in hour and a half later and Roderick still hasn't printed my copies. He said he didn't think I was coming back. Then he said the network is down. Then his coworker came over and scolded me saying that I should've uploaded them to the server. After already waiting two hours I don't think it's really relevant whether I bring it in on a USB, email, or loaded up on the server. I never saw an opportunity to load up onto any server. I told them that I uploaded it by email and came back an hour and a half later so that they would be ready for me. And she said that if I had uploaded it to the server in the first place I could've come in and picked it up and it would've been ready. I seriously doubt that considering I gave them an hour and a half and they couldn't do in that time. He said that he would print it immediately and it would only take another 10 minutes. 45 minutes later and he still can't figure it out. He's printed it on the wrong paper in the wrong color and he has several people who came in after me and he's printing their stuff first. Life is a fucking nightmare. So then to buy the copies with cash, I have to give him my name and phone number and all of my personal information to make an order. No just give me the paper and let me pay before with cash. He says he can't do that and he hast to put something into the system. So I give him somebody else's information. When you force people to get data, it's garbage in and garbage out.By the way, as far as the survey goes, thanks for having the longest possible website address for the survey. In addition to that congratulations on having the longest possible survey code. It's almost like you don't want anybody to do your stupid survey. I thought I was being smart by paying three dollars a copy instead of five dollars a copy at Fed ex. Not a chance I'm never doing this again. At least at Fed ex I would've been in and out in 15 minutes and it cost me a little bit of extra money. Not a chance in hell it's worth saving $15 for 2 1/2 hours of my life. I work three jobs and my ex-wife is a bitch. I need to get in and get out with my stupid papers. You suck read more

I don't usually write too many reviews but this one was needed! Talk about customer service! Justin in the printing department was amazing seriously was awesome! He helped me with my business cards and was so helpful! I was stressed on how my logo would turn out and he fixed it for me over the phone and made sure it was to my liking! I usually use vista print, I haven't received my cards yet but I'll be switching to them if they come out nice knowing Justin will be taking care of our cards! Thank you Justin!! read more

Clean. Organized. SUPER friendly employees. Cashier Dakota was an absolute pleasure. Made my entire day. I didn't see a customer service phone number or I would have called it to give a strong recommendation for him, so i just wrote one here. Give the man a raise. Employees like that are hard to find. Also, there was a petite brunette woman who was extremely helpful as well, but I didn't get her name. She checked multiple inventory items for me without hesitation. read more

Service is absolutely horrible. Every time I've been here to get some things printed at the copy and print center, they have me waiting in line long or have told me the wrong information on when to pick up my order. Even though I've paid same day print or next day print it's never been ready. On top of that I've had to drive back and forth because I would show up to pick up something because they told me it would be ready at a certain time. However, when I show up I find out they are still not ready. read more

Oh man, where to begin. Do NOT come here if you need a printing/copy job done. We have been back 4 times today and our simple 20x30 print is still not done. Ridiculous! It's 9pm the store is closed and we are still waiting here for my print that has been sitting on the printer since 4:30 pm and the ink ran out and no one thought to check on it. I'm so mad right now. They need more than one person to work in the this department. read more

The worst Staples store ever, the manager was lazy and she was chewing something and talking to us, the store is not clean at all, the restroom is really dirty and nasty, was looking for printer and waited more than 15 minutes t get helped, if you are not in rush you can buy way better stuff online, and done waste your money with Staples. read more

Your printer ran out of ink!enough said your a Staples!! Need better inventory management skills!!

It is a good Staples for having stuff, but the line management up front could be improved. There is always someone having a crisis and instead of moving them to customer service they hold up everyone. Parking is a snap as the lot is HUGE. I've asked for help and they are helpful. read more

Another good location. Very helpful here- very knowledgeable about printers. Always easy parking, as well!

Staples is one of my top favorite stores. Very awesome staff very helpful and always have decent prices. Keep up the good work staples

The staff is courteous and helpful. Very decent experience. I was able to find everything I needed.

Best experience!! Christina is the best! Very helpful and patient!! I had a huge printing job and she was totally cool, plus her handling of other customers were great. She's fast and through. The store is organised and clean. All safety OSHA requirements were compliant. read more

Miguel on the Printing Center helped a lot for printing my Visual Aids for a presentation. He guided me through the process and it came out perfect. He even went the extra mile of advising what would be the best and cheapest way to get it done. It was very pleasant experience and I'll be coming back soon. read more

It's very unfortunate that one bad Apple fan affect your view of the whole place. They accused me of stealing and all they had to do was ask me for a receipt...which I had in my wallet. So I let them call the police, they came and when they asked me what the problem was I said "i don't know, here's my receipt" the manager couldn't stop apologizing but it was too late. My advice to this place is JUST ASK! read more

Nick Marx, the tech sales supervisor, provided me with excellent service, He's extremely professional and kind. He was always ready to assist me in any way. I highly recommend him as a future fine manager of Staples. read more

Walked into Staples to get a couple of business cards laminated. There was one person in line and three employees behind the counter. One was helping an existing customer. The other two went about their way. The one helping the customer and at the looks at it the only one that wants to be there politely ask if I needed help. She was very helpful and attentive. However not the sharpest tool to later find out. Instead of laminating my cards with business card sized pouches she hands me a letter size sheet. Ok I thought to myself I guess she will cut them. Nope, she handed back to me the entire sheet only to notice the entire sheet was full of air bubbles and failed to seal around the card edges. The machine was probably not hot enough. Can I at least get a simple quality check before handing the sheet back to the customer? You may ask why didn't I complain or ask for a redo. Do I really want to get more aggregated? Do I have to remind you what I'm dealing with? No thanks. I recommend going somewhere else with better management, customer service, and knowledgeable staff in how to use their machines. It's a laminating machine not a Nespresso machine. I would send the one helping me for more training. The other two and the manager in charge out the door. I should have gotten the hint as every time I walk into their store it looks like a ghost town and a feeling of dumb. read more

Went in and out for some name tags for work. Asked if I needed help as soon as I walked in and while making line, they opened up a new cash register ! Woohoo! This review is for 12/12/2012 read more

Love to talk about the good stuff. THIS is the FOURTH time Staples tech dept has saved a computer. NICE JOB! AGAIN!

Horrible experience with their shipping service. There is only one computer they use for UPS which wasn't working properly and needed to be rebooted so I waited several minutes. Next the scale wasn't working properly and so that needed to be unplugged and restarted. I finally enter all of my information into the one computer and the sales person can't figure out how to get to the next screen and tells me she needs to reboot again. I ask to speak to a manager who can't figure it out. I'm told it's a glitch and they need to file an e-ticket. I ask if they have a customer service number they can call. With a lukewarm response "they don't usually resolve the issue over the phone". 25 min later I walk out with package in hand and no acknowledgement that this I had been a terrible customer experience. Go elsewhere folks! read more

Great office products, clean and friendly service. Plenty of parking and easy to find. Right next to Lowe's Garden Center...

Will not ever come back to the printing department. I think they seriously need to evaluate what customer service is and means. I should have looked at the yelp reviews before coming here first. I will leave it at that. read more