Good customer service Cashier asked if I found everything ok. After telling her that they were out of invoice book. She offered to order it for me to receive by mail. Greatly appreciated her kindness read more

Don't use them for Amazon returns! Amazon had no record of me dropping off my return even though it was scanned. They also no longer give receipts for your Amazon returns. When I previously dropped Amazon returns off, I would conveniently pick up something I needed from the store. Since I will no longer be dropping off Amazon returns, this will not happen. Also why shop at a store that I cannot trust? read more

Way overpriced! I was shocked how much they are charging for very simple things, that are otherwise quite cheap at other stores. I heard other people talking about how overpriced it is here too Waste of money. read more

I had a meeting in this part of town, and I needed some office equipment to make a presentation. I came to this Staples location in order to buy the items. I was not sure exactly which items I needed, as my main job (a hospital) already provided me with everything I needed on that site. Customer service was very slow to get to me. But once they came to talk to me, they helped me narrow down which of each item I needed. Once they got down to it, the workers made sure to give me accurate advice and to make sure everything was compatible with my laptop. The cost is as expected with staples, which more than pays for itself as my purchase here guaranteed that I had a successful presentation and meeting. Yes, the customer service is slow, but when they got around to help me, they were spot on with their recommendations. They took care of me well, good job. read more

Very good inventory, good parking, some good sales. Angel was friendly, helpful on check out. read more

Staples - Receipt - Printing Services Near Me - Burbank, California

If you have a rush print order, do NOT print here. Paid a rush fee to have a 6' x 3' banner made, they said it'd be delayed by a day but would still show up. Day went by, still didn't show and come to find out they didn't even have the ink or ability to print it. read more

(Serviced 04/29/24 MO @ 6:45pm): I didn;t need any staples this time! I was in the area earlier in the day running errands, so I stopped in to drop off some new rental property notices to get laminated at Staples' Burbank location. Aside from Office Max (which also had a location in Burbank), I honestly couldn't recall any other office supplies brand. Although I was usually in the area for business and work, rarely did I consider this location because it wasn't as convenient as the primary location I went to in Glendale. Little by little, there were fewer office supplies I needed as I tried to streamline such things as much as possible. However, in this particular case, a new law was passed in L.A. City for all rental property owners to post a specific notice for all tenants to be able to see. With this latest intrusion of how to manage my family's business, was I easily able to get this task done at Staples!? PURCHASE Laminant Notices 8.5" x 11" ($1.99 x8): On top of L.A. City who forced rental property owners to now have to post these tenant notices at their respective building in plain view, they didn't even provide owners with said notices or protective sleeves. Therefore, I had to print the notices from their website and then had them laminated on my own dime. Thankfully, the cost was minimal. These items came out perfect. https://www.yelp.com/user_local_photos?userid=8jVT2inwc8GIQ6sH2UG9Vw&select=UpZG_3VzqfjrW-6njfNG-w SERVICE I stopped in earlier in the day, went to their print center where I was assisted by a friendly kooky young man who took my order, and advised me that they would contact me when the order was complete. Thankfully, it was done within the day, so I returned, went again to the print center, and my order was ready. Everything was easy-peasy - thank you! PARKING (FREE) They were located within the Empire Center, an outdoor shopping center that also contained other businesses such as Lowes, Target, Best Buy, and many more. It was a very large spacious lot with plenty of spots - 'nuff said. ATMOSPHERE, DÉCOR, AMBIENCE A large boxy warehouse store filled wall-to-wall and floor-to-ceiling and multitudes of aisles https://www.yelp.com/user_local_photos?userid=8jVT2inwc8GIQ6sH2UG9Vw&select=9vPCm8f4JR4Cgz6Y6l8RXQ stocked with a ton of various office supplies of anything you could imagine. There was plenty of space between the aisles, shelves, and floor displays, with a smattering of promotional ads/posters about. Plenty of natural lighting came through the large surrounding windows and doors while soul-sucking fluorescent electric ceiling lights filled in the rest. There weren't any TVs while pop music played in the background. https://www.yelp.com/user_local_photos?userid=8jVT2inwc8GIQ6sH2UG9Vw&select=Jc0aX4kkn8eI3XKQbcOaow ATTIRE Totally casual, so I would normally be in a t-shirt, boardshorts, and flip-flops. OVERALL Burbank's Staples location fit my needs for the day, and if it was convenient for me again, I would consider another visit. I liked the easy parking, the product mix was nice, the prices were comparable, and the service was easy and straightforward this time around which I always loved. They offered a plethora of office services which was great if you had/managed a small business. I found very good value based on the prices, service, and experience noted above (TOTAL paid experience was around $18.00 BEFORE any discounts and/or tip). And, they accepted my credit card of choice... AMEX! 4.0 STARS read more

See all

A bunch of slow slugs work here. No sense of urgency and just glares at you at the ups and usps center

Came in staples today for a Amazon return . The process was pretty simple and return area is easy to find . The service I got was good and quick. Also, The store was very clean . read more

Staples - Amazon return area - Printing Services Near Me - Burbank, California

See all

Excellent service and open when you need something last minute.. unlike Office Depot. Store is clean and organized and staff is attentive and helpful. read more

My Event Assistant arrived at Staples around 7:50-8pm and was in there for an hour trying to be helped. He was gathering last minute things for the event we were preparing for, while he noticed a customer was being helped. He noticed a customer being helped but that took some time. It's 8:45pm, we wanted Two 24" x 36" Signs and 6 regular prints. She said "they may not be able to do it since they're about to close". The time she was going back and forth with my assistant, the job could've been done. She just didn't want to do it. So we settled on 18" x 24" however it was still on regular paper. I've experienced bad service before but this one takes the cake. read more

The two associates in the printing sections wasted my time today. I told the lady working the printing both that I needed to mail some paperwork to the government at a PO BOX. She sets me up on the computer and leaves. After finally getting everything on the screen, I realize they don't send to PO Box's so I ask the guy and he says they don't that I have to go to the actual UPS Store!! So I got to a UPS store and they don't ship to PO Box's either only USPS does. By time I got the right answer the post office was closed. They wasted my time and ruined my day. This staples sucks. read more

Went in to print something from an email. The older person at the desk had two younger employees with her talking. She asked if she could help me. The two young employees never looked my way. She sent me with verbal instructions to the printer as they continued to talk amongst themselves. As I was stumbling to try to print, I had to ask a lovely young woman who was putting shopping carts away if she could help me. She was kind and showed me how to input the release codes into the printer since I rarely do this. I'm not ignorant when it comes to technical things but it can be confusing. Thank you for having at least one staff member who is courteous and savvy about customer service. read more

Printing service team lady was unhelpful and right when I walked in told me to go user printer myself without asking what exactly I needed. I waited 15 minutes and wasn't helped at all. I just wanted to print 17 5x7 invites for a dinner party and the team acted like it was the most complex thing in the world to do. Took my business to CVS instead. read more

Staples is a game-changer for any small business owner. Their Rewards program helps me save money on every purchase, and the Business Advantage division offers tailored solutions that streamline my operations. I couldn't run my business without Staples! read more

My review has a very happy ending, thanks to the store manager, Ms. Danielle Beck. She definitely cares about her customers and was so disheartened by what happened with my chair order. She immediately made everything right. No hassle, no jumping through hoops, no need for me to lose my temper -- it was all made 100% right and I am grateful to her for that. I would also like to add: I shopped at SEVERAL stores to find the best office chair available (Wayfair, Bob's Furniture, Lazy Boy, Amazon, etc) and this Staples has the best selection of chairs for all types of bodies. It's another reason I was so thrilled with Ms. Beck's help with this situation. read more

Writing this review for Natalie. She was extremely helpful and patient. She took the time to answer our questions and offer solutions. And she did so with a smile on her face. Great example of good customer service. read more

Very big Staples, not like that small ones, more goods, more space! kind people are working there I found everything i needed for my office needs, thank you read more

Staples - Printing Services Near Me - Burbank, California

Huge thank you Deshaun at the printing area. Great customer service l. Really helped me in an emergency with my printing needs! Highly recommend giving him a raise of great customer service and efficiency. read more

Had a time sensitive assignment. I called in the morning for a print job. The man Sean assured me It will be finished by 5:30pm. He did not do it. Rhonda, who was working When I arrived at 530pm, she called him he said he didn't do it, and she did it immediately and really saved the day and gave me a discount because of the incident read more

They have a very kind and helpful printing department! they help me with the self-serve machines as well as printed paperwork for my office. Thank you for making it easy. read more

Time and time again this lady (Michelle?) at the print center is SUPER NOT HELPFUL. Takes forever to do anything, don't know how to do anything, just doesn't seam to have the sense of trying to help the customers in her bones... Never go near this print center ‍‍‍ read more

This Staples was able to handle all the paperwork and shipping I needed for my account. Thanks again would recommend for service and ease of use read more

Manager Sal is an example of poor customer service. I am explaining to him the problems I faced as a customer and he gives me attitude. I have been a shopper in this store for years and I can confidently say that I will not come back. read more

I bought two Bluetooth headsets from this location. Both of them stopped working within 30 days. I asked one of the really nice employees if there's any way they can give me a slight discount because I've had to come back twice already for these items that are not working. He said he would ask his manager named Josie. Josie looked at me like I was crazy for asking something like that. She said I should have bought the warranty. Even though one of them stopped working in less than a week. This is not the kind of service you would think you would be getting from staples. I'm very disappointed. read more

I came in to print a poster and Brittany was very informative and helpful towards me, I got my product and was out very quick :)

The printer that I got from this staples broke pretty quickly. The staff is great but selling products that don't last long is not the right decision. read more

Service in store bad. We had a large box of copy paper and went to put in the cart. Really heavy. Only two carts left and they were stuck. Two employees standing there talking not paying attention not helping. Left the store and bought what we needed somewhere else. read more

"I found it very convenient to go to the store for my purchase because the item was in stock, and its price was just as low as on Amazon. Moreover, I didn't have to wait for 7 days for delivery. I made an online payment, walked into the store, and received my item within 30 seconds, as it was already prepared for me. I really enjoyed shopping this way." read more

Amazing customer service from Jess. She is very knowledgeable about the printing process and the functionality of staples.com I got great quality labels for a tradeshow project completed at a reasonable price and quickly. I will go back again for print projects. read more

Staples - labels for tradeshow project - Printing Services Near Me - Burbank, California

I ordered about 12 simple prints & 8 card stock regular prints at about 6:40 this morning. It's 6:30pm and there's still no email of it being done. I decided to call the store where no one answered for about 5 minutes. Finally got through to someone for them to tell me their backed up and it won't be done today. 6:40 in the morning to now and 20 regular prints won't be ready!? Never using this location again. read more

Staples - Printing Services Near Me - Burbank, California

I needed some printing done - too much for my small printer. And I needed copies of some very old sketches. Emily helped me. She was so very conscientious and caring. She clarified costs, timing, and was very careful with my antique drawings. Great service and a very pleasant personality too. read more

Danielle Beck was an amazing person who went above and beyond with my returns while I was totally lost. Service request and value was greatz

I really think over about giving any one star review many times. But the attitude and crap service from this staples needs a revamp, maybe they'll care about helping customers out some. I buy stuff using my only phone number for reward stuff, I login to my account with said number, but the time comes to exchange ink, not return, exchange an unopened box for the right ink, after employee told me get the wrong one 3 weeks prior, and suddenly they "cant find me in the system" ? Don't know why I didn't go to office max to begin with. read more

I just want to list an amazing review about a dedicated customer representative name, Rachel. She is an absolute help. Helped accommodate all of my essential needs with my required faxing documents and she did an absolute great job. I believe she deserves a raise because she did a 10 out of 10 fantastic job with her customer service and her communication skills. I definitely recommend this spot if you need your office documents faxed or printing needs. Amazing location definitely recommend it. Ask for her because she will help you accomodate everything elaborately and accurately. read more

Don't come to this location for their UPS services. We came km Sunday 1/21/24 at 3:07 pm. We brought our item already boxed , and taped , we just didn't put the label on the box. The employee wanted to sent us back to another location just because we didn't taoe the paper to the box. I gir so pissed that I just left. What tyoe of customer service is that?! I just didn't want to make a scene , but to that employee , you are an idiot cuz you think customers are idiot ! I wish I saw his name , but he made me so pissed that I just left , cuz ai would argue with him really bad ! I will NEVER come back ! go to the UPS on Glenoaks blvd, and you will thank me for their amazing service ! read more

I don't know what's going with people nowadays but there's seem a lack of respect for customers. This generation doesn't understand the concept of customer service. It's happened at Dunkin Donuts, Walmart, Premier America and Staples I went there one day and when I went up to the register and apparently he had a problem with the shirt I was wearing and trying to to tell its Los Angeles u can't wear there here. Last I checked this is America and can wear whatever I want. But for some reason alot of people don't comprehend that. It was white blonde kid that works there. I went there a 2nd time and as I was about to leave 4th e same guy yells "WHAT?" Is that passes for good customer service. HEY STAPLES RETRAIN YOUR EMPLOYEES read more

I already am not happy about extended warranties sold to me, anyone who has ever googled such knows that... well let's just say a lot of people disagree with how honest that industry is about what they sell people on. But being publicly put on the spot four times, while the entire line watched, when I keep refusing, being spoken to as if I'm a recalcitrant child for not purchasing the extended warranty, that was just about the most unpleasant sales experience I can recall this year. I finally said "if I get told one more time that I have to buy this then I'm out of here." At that point I believe it would be the manager jumped in to rebuke me for not buying the extended warranty, so I got angry and walked out. Here's a tip: if I say I don't want your extended bloody warranty, and I say it three times, asking me a fourth time if probably not going to do anything but what you saw, a customer getting pissed off and walking out. I will never come to that location and as a business owner I'm not sure I want to deal with staples at all now, given that I do have other options. Tip for shoppers there: people who don't purchase the extended warranty do not seem to be welcome there, go elsewhere with your foolish plan to not buy the extended warranty. read more

If you are looking for good customer service make sure you don't run into Josie at this store. She was dismissive, nasty and rude to say the least. There seemed to one of her at every Staples. read more

I took pictures yesterday, the photographer was sympathetic, a very good person. He is professional about his work. I submitted the photo within 5 minutes. I highly recommend this photo studio. Thank them. read more