I've always received the best customer service from the printing staff anytime I needed print work. The one star is for the rudest manager ( Asian person) ever. My husband and I went to purchase a desk chair. While my husband and the associate were looking at the chairs, I walk to the back of the store to use the ladies room. When I walked out there was the piercing noise coming from that area. As I walked towards my husband, this so-called rude manager was running towards me asking me in loud rude condescending manner if "I opened the emergency door?" I simply said "why would I open the door, I was in the bathroom and why are you yelling at me?" The associate assisting my husband told her that it was someone else that opened the door. She said she wasn't yelling cause that's how she talks!! WHAT?? You have got to be kidding me. A few minutes later I walked over to her and simply shared that I have PTSD and that her yelling and yes she was yelling bothered me as well as embarrassed me. She didn't seem the least bit concerned. I feel bad for all the employees under this rude and condescending person! I hope she attends anger management classes. She seems so angry!!!! Much improvement is needed in coaching this individual dealing with customers! I feel bad for her. RUDE RUDE RUDE!!! read more

Printing service is top notch!! Michael, helped me to figured out my printing order which turns out produced in the printing facility not store, and actually care about me having my prints by the end of tonight. Yay! read more

This review is for the TSA Precheck service they offer. It was SO easy! I filled out the form online (takes less than 5 minutes) and set up an appointment. I actually wasn't able to make my appointment, so I canceled and rescheduled online with ease. The cubicle you go to is located in the back left of the store. There was another lady in there and I only had to wait maybe 2 minutes. Once it was my turn, the entire process took about 7 minutes. The guy assisting me was really friendly and helpful. I'm so glad Staples offers this service, it was so much more convenient than having to do it at the airport. Easiest process ever! If you are considering getting your TSA Precheck, definitely do it here! $85 and I am good to go for 5 years! read more

Julio, long time Staples Brea employee, is beyond professional, cheerful, happy, friendly, helpful and solved my shipping problems easily. I want to let his employer know they have a great, loyal, guy working for them! read more

The employees are always so welcoming and nice. Always helpful and ready to help , if needed. Service is always 10/10 they definitely make the customer feel valued and appreciated. read more

if you need a passport photo taken STAPLES is the place to go!! service was quick, accommodating, and friendly. compared to other places I've had my photo taken Staples takes the cake! will not be going anywhere else from here on out, my picture came out not only very flattering but professional looking and very high quality. read more

Very rude and dismissive employee (Danica) at the printing counter (Queen Creek location). I tried to ask a simple question (can the business center print invitations in a qty less than 25, which is the minimum it was letting me order online?). Pretty straight forward question - yes or no. She never answered my question. She just kept telling me she could give me cardstock and I could do it myself but the quality wouldn't be good. She was rude and snippy and was texting on her phone (maybe she was annoyed that I was interrupting her texting?). She was so over the top rude, my daughter asked another employee for her name and then we left, went to the UPS store and gave them our business. Wont be going back to Staples. read more

It's my fault for being unaware of the printing policy I will admit that. It was my first time printing at staples and the young girl was trying to charge me the "rush" fee that i was not aware of until after she completed my small order. Her supervisor waived it, and I appreciate that but I don't appreciate the fact you and her were making rude remarks about me in front of my face. It was unnecessary and unnecessary for her to talk shit. It was a simple small order how extra do you all need to be? for fuck's sake. especially you sis u work at STAPLES, it is not that serious. read more

Review is for IdentoGO TSA Precheck. Service was CRAZY quick! I tried to be seen as a walk-in at the Garden Grove location, only to be turned away as the regularly scheduled appointments were showing up danggit! I didn't want to chance being turned away again, and made an appointment for the next available appointment. Brea had availability sooner than Garden Grove. Off to Brea I go! My appointment was for Friday, 8/2. I got my KTN today, 8/5! Also, tip to those who've changed names due to marriage, divorce, etc - it's quicker to get a new KTN than to do a name change. read more

Thumbs up for Sam and Mario! Thank you for your help! Super friendly staff guides us through all printing details, definitely recommend it! read more

Esther is super sweet! I came in to get my COVID vaccine card copied and laminated. She quoted me 10 minutes. It took longer than that. But at the time, she was the only one helping 3 other customers. So of course I knew she was busy, it really wasn't a big deal! Also, it's free! Another location in Newport said 3 hrs. She kept apologizing for how long it was taking. Honestly, she was wonderful. Esther don't feel bad! You're great, keep it up! read more

Sam at the printing center was so helpful! She offered valuable advice and was very knowledgeable.

This review is for the Copy & Print Center: I was in a rush on Monday afternoon and needed to quickly print my resume before heading into a job interview. Staples was closer to me than my usual copy / print stop (FedEx / Kinko's) so I thought I'd give it a try. BIG MISTAKE. I walked in, frantically looking for the self-serve station at the Copy & Print Center. I found it and to my surprise, I wouldn't be able to use it without loading my money onto a gift card first. I asked the attendant how I could best print something from Google Drive in a short amount of time. He asked me to pull up the document on my phone, said he would help me, but then proceeded to point to a sign with instructions as to where to send your Google Drive documents. He then went back to what he was doing (there were no other customers, mind you). I scanned the sign and saw that certain portions of the process would take 2-5 minutes, precious time that I did not have. I asked the attendant if the process could be sped up and explained that I was on a time crunch, and he basically told me that this wasn't the place to go if I needed something quickly. So after all that, I sped over to FedEx / Kinko's, printed what I needed in 2 minutes and ended up 5 minutes late to my interview. Thanks for nothing, Staples! read more

Just posted this review after I got maltreated by the rude employees there. I went there to purchase a office chair and needed someone to get it for me as it was in the back inventory. However I had been waiting for over 30 min and no one came to help even after I asked someone to help me. I was planning to leave but my girlfriend went to the counter to inquiry then the guy was like: I am helping other customers and I don't fucking care. You can definitely ask someone else to help. Absolutely bs and no wonder those traditional shops are dying out and squeezed by Amazon.Don't complain if you lose your job tomorrow as you got what you deserve. I have decided to get one from Amazon instead. No more business with Staples. read more

I just wanted to give Esther in the printing services department a 5 star review. She was very gracious and hospitable when I came into the store asking for 1 measly print. I am in the hospitality industry and I don't run into people like this all the time. Her customer service skills did not go unnoticed by me. read more

I recently ordered a quick print of some business cards I needed for a conference. The print shop printed them quickly and the employees were very kind. I was in a rush when I picked them up and noticed later that the photo on the front was darker than I would ideally like. When the email survey came to rate their service, I happened to mention this, not expecting anything more to come of it. The manager, Vincent, contacted me and offered a reprint. Not only did he do a complete reprint, he had a couple of versions waiting for me to pick up. Once again, the employees were friendly and generous. I'm extremely impressed with the customer service at this store and am confident if I were to order again, I would get exactly what I hoped for. Thank you Staples Brea for helping me thrive with great business cards! read more

I rarely get up to Brea, but I needed to stop in to recycle some toner cartridges. For a Saturday it was quiet, but as soon as I walked in I was pleasantly greeted by a young lady named Sunday! Asking me if she could be of any assistance I told her the reason for my visit and she quickly to care of my transaction on had me on my way. Owner of a business, I know and appreciate good customer service and as soon as I entered the store I felt welcomed. It was refreshing to stop in at a store, be engaged by a nicely groomed person instead of finding employees standing around talking to each other. The store appeared very clean and well stocked. Way to go Staples! read more

As a business owner, time is valuable. Julio, Manager of the print service, took care of me. I was in the middle of ordering business cards and I received a phone call whichRequired me to leave the store for an emergency. Julio said that he would take care of me In order for me to leave and go to handle the Situation. I really Appreciate his Efforts and I will be back for my business needs. Thank you again read more

Michael and Kayla in the printing section were AMAZING!! They were so helpful with making all of our wedding signage/pictures printed in the highest quality and ensuring that everything was perfect. We had no idea what the sizes of anything should be (from the name cards to the reserved seating signs and more), and they were able to help us! Thank you so much; it made one less thing to stress about for our big day! read more

Wow . HALF truly half of what a roll of thermal paper use to be 3 weeks ago (I have been coming here for 15 year to get this thermal paper ) ... half roll for same price ...Yes take a look at the width of my finger it's a whole 3/8" or rolled paper not enough to do 5 customer transaction ! Staples you are a JOKE . Its unreal ! read more

Staples - Thermal paper - Printing Services Near Me - Brea, California

Brandon C. was incredibly helpful for the TSA Precheck application process! We came as a party of three as walk-ins because we couldn't wait for an appointment (flight coming up soon). He fit us in and got each of us in and out of there in less than 10 minutes. Very knowledgeable about the process too. Thanks for being so awesome!!! read more

I came to print one document in larger size, when I asked for a help, she told me that I have to guess percentage end I cants preview before print, I ended up with 3 blank pages and paid almost a dollar. Will NEVER BE back to this store. read more

Never felt more uncomfortable at a staples in my life! And I've been to the Hollywood locations. The employees are very uninviting and stare at you to leave. Came to use the printing option since I gave away my printer to my college aged sister and they just stared me down until I left. Didn't acknowledge me or anything just kept passing by making sure to make me uncomfortable. They also told a guy who was on the phone to get off and to focus on what he was doing. I guess to also make him uncomfortable? Idk but I definitely won't be back here. Low key probably not people orientated and it was all the employees not just one... read more

I imagine you have seen the Staples TV Commercials. They are very proud of their slogan. THAT WAS EASY Or if you drive by the Staples Center in Los Angeles, you see it proclaimed on the LED sign. THAT WAS EASY Or if you see one of Staples delivery trucks on the highway, it has the same slogan. http://www.yelp.com/biz_photos/2QxU8jc-e_CAZ9-mq4DyOg?select=qk7pXF8nPXrvFi9cNGLErQ THAT WAS EASY So when I was driving thru Brea and I needed to make about 60 photocopies, I drove to this Staples, parked my car, and went right to the self-serve copy machines in the front of the store. THAT WAS EASY And since I had nothing smaller than a $20.00 bill, I waited to ask the guy at the copy service desk for change. And after a few minutes wait, he told me the cash register was closed and I needed to go to the main checkout lanes. THAT WAS EASY And since all but one register was closed, and there were several people already queued up, biding their time as the lone cashier was on the PA trying to get manager assistance, I declined not to wait and just put my $20.00 bill in the machine. THAT WAS EASY I made my copies, but for some reason the stapler function of the copy machine was not enabled. THAT WAS EASY So I went back to the copy desk and asked to borrow the large stapler. THAT WAS EASY And he gave me a stapler and walked away. Not only did the stapler not have any staples, it didn't have the cartridge that holds the staples. THAT WAS EASY So I waited for a different employee to make her way over to me and give me the stapler that actually worked. THAT WAS EASY And I asked her if she could refund the 15.00 dollars left on my card. She told me she didn't have access to a cash register. So I walked off to the main checkout line. THAT WAS EASY And when I got to the front of the line the cashier had no way of determining the balance on my card, THAT WAS EASY So she left me at the cash register and walked over to the machine that issued the card and got the balance. It was about $15.00 THAT WAS EASY And then she told me the card balance was non-refundable. what I should have done was to find the open register, get change, and then go buy the card. THAT WAS EASY So she called the manager over, and I waited. THAT WAS EASY And the people behind me waited. THAT WAS EASY And I noticed that they sell easy buttons for people to put on their desks. http://www.yelp.com/biz_photos/2QxU8jc-e_CAZ9-mq4DyOg?select=rIiQ1YS8B2syr6P-0oOJJA I really don't know why but I guess they want to remind people that- THAT WAS EASY and I noticed a sign on the end cap http://www.yelp.com/biz_photos/2QxU8jc-e_CAZ9-mq4DyOg?select=7q-HhRINC5pfQoYjBmZ0TQ that reminded shoppers how easy it is to shop at Staples THAT WAS EASY and another sign on another shelf that also said the same thing http://www.yelp.com/biz_photos/2QxU8jc-e_CAZ9-mq4DyOg?select=hdUEhavWAng61Mvkef3qNA THAT WAS EASY And the manager came over, and told me the policy was NO REFUNDS, even though state law requires that amounts less than $10.00 be refunded, But he acted as if he was doing me a favor and let me have my $15.00 refund. THAT WAS EASY And the cashier counted out my cash, and handed me a receipt with the Staples logo, and their slogan. http://www.yelp.com/biz_photos/2QxU8jc-e_CAZ9-mq4DyOg?select=Q3TEwvTkhYjfEs8YxDb8lg THAT WAS EASY So I now I have to decide how many stars to give Staples. I think I will choose 1 star. And you know what---THAT WAS REALLY, REALLY EASY read more

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I knew going in my printing order was going to be time consuming to get the exacting specifications I needed, and time consuming it was. But Esther and Brian working at the printing station were incredibly patient with me! I had TWENTY TWO items I needed printed and with their advice they're coming out better than I expected Picking them up tomorrow and I'm so excited to get all my maps color printed and glossy read more

I had such an unpleasant experience on Wednesday. I was assisted very poorly by Alyssa. To begin, I got to her register and wasn't greeted or welcomed. She didn't even tell me my price. Was completely mute. Horrible experience read more

The customer service at this location is fantastic. Very attentive to their customers through the shopping experience and check out was a breeze. read more

Let me start off by saying this location is a amazing. I needed invitations made for my up coming baby shower. I had a file that I had made but i'm not the most tech savvy guy so definitely needed some help with the whole process. Called up THIS location and was lucky enough to speak to Lucy who explained they would be able to take care of me. Next thing I know I have the most beautiful invitation I have seen. Thanks again Lucy & staff for amazing customer service. Coming from a industry where customer service is key you guys set the bar. read more

Staples - Baby shower invitations - Printing Services Near Me - Brea, California

Mya was super helpful and quick! She knew exactly what I needed for my project and she was super nice.

Went to get TSA precheck for my grandmother. Brandon was patient and super helpful! They said walk-in were welcome but I would recommend having an appointment set up to speed up the process and the paperwork done prior. read more

Justin was super helpful and knowledgeable when it came to helping me purchase a new laptop. He asked questions about my use and then pointed me to several computers that would fit my needs. We then dwindled it down to one. Great service! read more

I appreciate this promo where they give free lamination to protect the corona virus vaccine card .. thank you.

I love this staples. I use their printing services quite frequently for school. Luckily, I found an employee who actually gives great customer service, Tony. He's so helpful and patient. He's such a great asset to the company. I've been to a Staples in Walnut where the employees had no idea what they were doing and didn't even bother to help. I definitely know a good employee when I see one and that's Tony. read more

I had to print some documents, and of course all the libraries are still shuttered, and I started looking for printers online. Not too long ago I bought a $30 inkjet at Walmart that wasn't too shabby, but everything today is way more. Then I realized that Staples has a copy center. I called them and was advised that black and white prints are only 15 cents. That exactly the same amount that the library charges. So off I went with my flash drive in hand. It was easy and fast. The employees were cheerful and helpful. And this is a large, clean and fully-stocked Staples. The only complaint I have is that all their home printers are overpriced, LOL. read more

Andres was super helpful in recommending the best office chair for me and my needs! Great customer service.

The staples in Brea on Imperial Hwy should be in a small town in idaho.....tacky.....there computer dod not work...they also did not have sanitizer.......bye staples...forever. read more

You a*s whipes need to get all fired. You guys at the print services are not only slow, worst of all you guys are freaking rude to customers. A customer next to me couldnt figure out how to use a copier and you tell her to wait because you are in the middle of something? I had to help that poor lady. And what kind of binding service is this?? This thing came off when I walked out of the store. Seriously, just quit and go pick a nose in the corner. You are absolutely useless. read more

Just why do I even try... Had to try to print something from an email, and needed a little help. Stood there and watched the gal behind the counter do everything she could to not help...I mean seriously....if a customer is standing in line at the print center register, wouldn't it be prudent to make some eye contact, even say "I'll be right with you", or wait for it....actually walk over and say "what can I help you with?" Just what has happened to even a normal level of customer service anymore? I'm not asking for the world here, am I? Enough rant...just won't be able to try this location again...bye bye Staples... read more

Horrible service and staff ... not knowledgeable On business accounts and products very bad tact when dealing with customers

I come here for all my printing needs and occasional office supplies. I've been helped by Blake in printing over a few times now and his service skills are outstanding! Even when it gets extremely busy, Blake has been very helpful! The staff here are friendly, courteous and will go the extra mile to help you find the products/service you may be looking for. read more