This cable company spectrum told me I had to give them power of attorney papers to put my mom's account on hold for she was in the hospital ,even I have her security code and a guy named Robert argued with me over the phone saying that he can't except that and that I was a liar that my mom was in the hospital,I was shocked and sickened by this response.Had my mom even talk to this Moran and he hung up on her from the hospital. read more

There service sucks !!!!!!!! Dnt do it there bunch of rip offs !!! They overcharge there service is wack !!!! Problems with service daily !!!!!! Onice i said i was no longer needing services they charged me more $$$$!!!!!! read more

This is a very manipulative operation, no ethics in their business standards, they claim no price increase for the first year, simply it is not true, also once you change to a different provider and you have a refund coming they calculate it in a manners you get ribbed off, also their reps they will give you misleading info so they can keep your money, also they will give you a hard time receiving a refund, play games and you have to talk to several people over several days to get your refund PLEASE STAY AWAY FROM THIS COMPANY THEY ARE NOT BUSINESS FAIR OR FRIENDLY. read more

Not reliable, customer service sucks! TMobile is $60 less than Spectrum and when my partner and I got into our new home the installer put the cord through our house (looked tacky) and when we complained they wanted us to do the legwork to get an estimate on how much it would be to replace the siding they F'd up and when we went to cancel they gave us the run around the customer service was a joke and dropping off equipment was a hassle because the store says you can't drop off equipment but the customer service hotline tells you something different! Which is it?!? I'm so pissed I have a New Orleans witch doctor friend who is going to put a curse on the establishment so hopefully they go bankrupt and the mofo's who gave us a hard time I got their names too and putting a curse on them too! read more

Spectrum cable service does not work. The cable box constantly resets itself throughout the day Many times it is while you are watching TV or recording a show. They offer no solution except to plug and unplug the box, send signal, or have a tech come which I have done all of these things multiple times and still have issues. Even the techs will tell you switching out the box wont work yet when you call you are only offered the solutions above. Even if you tell them you have done all of these things multiple times. They won't even give you a credit claiming they can't until the issue is fixed. In other words you either have to deal with it or switch carriers. My next email will be to the Better Business Bureau! read more

I would like to start off that it was not a great day for us (girlfriend and I). We came in wanting to fix our WiFi, and that's exactly what we got and more. Tonya was an excellent worker, you could tell she cares about her customer's wants and needs. She gave us, hands down the best guest service ever and I was simply amazed how little time it took to go in and out. I highly recommend going to Tonya to help you out! read more

Just switched a month ago from AT&T to Spectrum Internet and do regret it. I wanted a faster speed and no data cap. When it works, the speed is better, BUT it is so often down that we cannot even enjoy it. Call to customer service was not helpful. They don't seem to have an option to fix something remotely and need to send out a technician that we will have to pay... Also they were not honest when we tried to do self- installation. At first they did not tell us that it is not possible, since there was never spectrum at our home before and when we tried and tried to self- install unsuccessfully, they finally told us. But promised to send out a technician and charge self- installation fee. Guess what: They did not keep their promise and charged the full amount. Need to fInd a new provider ASAPP. read more

A room full of waiting customers, 4 customer service reps, 1 actually helping a customer, two talking to each other (one of them texting), the other sipping coffee looking at his computer really? Also, their letter head sent me to a Richardson address for equipment pick up. When I arrived, I found a map posted on the door to a Plano address that is dated July 2013. Don't you think they could update their customer letter head correspondence in 6 months to direct customers to the correct physical location? Obviously no concern for customers at any level. Can I get a discount for the gas I wasted driving across town? I bet not. Oh and it gets worse. When I finally got helped, I went toe to toe with one big dude smacking his gum in my face telling me he couldn't find my account and giving me a sh*t attitude. He smarted off, I smarted off, he said I started it and I told him it's his job to keep his cool, not mine and he handed me off to another rep who had me taken care of and out the door in 5 minutes which tells me he actually was as incompetent and he looked. DO NOT GO TO THIS LOCATION. Here is another location but I haven't been there yet Time Warner Cable 14079 Senlac Dr. #100 Farmers Branch, Texas 75234 Hours: Monday -Friday 8:00am - 6:00pm Saturday 8:00am - 5:00pm Sunday Closed read more

I turned on my service with spectrum on Thursday 11/29, then on Saturday morning the Internet was dropped from 5 am to 11 am and then mysteriously came back. I called their customer service, the only trick they know is to power down/power up your modem and obviously it didn't work. After long wait, a technician(Zach) came out and did some routine check and changed all the connectors, ironically after he left for 10 minutes the Internet was down again. I called customer service and tried to get Zach coming back, they couldn't so I had to schedule another service visit. After exchanging message with Zach, I was told there was a problem with main line and he submitted a ticket for it. Monday another tech showed up to do the same routine and obviously couldn't fix the problem. I called Zach asking about the ticket he submitted for repairing the main line, no definitive reply. SO from the day I switched to Spectrum up to now, my down time is 80% !!!!!!!!!!!!! 2nd tech promised to submit another ticket for repairing main via his supervisor, and customer service said it will take 5 to 7 business day yo fulfill the ticket. Above is what I am experiencing as of now. read more

Time Warner, oh how do I hate thee? Let me count the ways... Totally Wretched - I mean Time Warner - has got to be the worst cable provider I've ever dealt with in my entire life. Went into this store today...line of customers ten deep but only two reps working - as mentioned on other reviews. The rep that worked with me must have taken a customer service course on the back of a cereal box because her service was severely lacking. Of course, she could only exchange my cable box. She wasn't empowered to do anything else (or so she claims) - because I think that $200 for cable is absolutely ridiculous and wanted to discuss my options. Nope, I'll need to call 1 - 800 - getmorebadservice for that. The internet and cable service isn't the greatest...and I had Verizon FIOS for my last provider so I'm sure that spoiled me a bit. I've had ongoing problems with my whole house DVR since moving into this complex (who of course, Time Warner is the only provider for) and they don't seem to know what the problem is. The speed of my internet isn't super fast either, although they claim it is. I think the next time I move, the list of cable providers servicing the apartment is on my list of requirements. Hey, at least my home phone works...they get a star for that. read more

I've never been a big fan of Time Warner, but when you don't have much choice this is what you get. I can't believe they are more expensive then U-Verse even with their advertisement. They just leave the little details out. As for customer service you come in here and sign in and wait for your turn. At least this place is better situated for interacting with customers then the old location near Galaytn. read more

Wouldn't recommend... they jack up your rates, big time, without letting you know. And then all of a sudden, BAM, your monthly bill comes in $40 more than normal. They tried this about every 3 months so I had to call and tell them to lower it back. So glad that I'm done with them!!!! Oh and finally: I noticed my name and FULL ADDRESS was posted all over the internet (even my apartment number- CREEPY!). I know for a fact that Time Warner sold my information to third parties because they misspelled my last name. My last name was misspelled in the exact same way that Time Warner misspelled it on all the third party sites. THEY ARE SELLING YOUR INFORMATION, your PRIVATE information... BEWARE. read more

Worst WiFi I've ever had in my entire life. Wish I would've seen reviews before I selected them as an "internet provider." The WiFi is very unstable. Cuts out at least 5x per day. Have to reset it constantly. Absolutely useless. It just cut out while I was typing this. Literally. Sorry excuse for an internet provider. Will not pay them for me to not be able to use my internet half the time. Can't wait to switch. They gotta go, the whole company. Don't waste your time or money with them. My internet just cut out again. It's been like 3 minutes. WASTE OF MY TIME AND MONEY!!!!!!!!!!! read more

I wish they would have zero star because this is the worst location of Spectrum I've been to. The guy named Nick show his face like I owed him money and ONLY CUSTOMERS WAIT FOR THEM TO SIT THERE DO NOTHING between customers, and THEY WON'T WAIT FOR YOU FOR ANY SENCOND. I often go to Alma location since they are much faster over there no matter it's busy or slow. read more

I took a vacation day for my Time Warner internet/TV install today (Monday, June 13, 2016) here in Allen, Texas. I had my wife, mother-in-law as well as myself all in the living room in view of the front door. We had our drapes open so we could watch the front of our house. My appointment for install was from 8:00 to 9:00. We were ready at 7:30 a.m. When the technician had not shown up by 9:15 - I called Time Warner. The support person said the technician had come to my house and no one responded. This is a falsehood of the highest order. And, to even complicate the issue, the guy said the earliest the installer could return would be Thursday from 2:00 to 3:00. Even though I've been happy with FIOS for many years (I know some of you haven't since the transfer to Frontier, but my service has been solid) - I was willing to give Time Warner a try to save a little money (and get the $300 gift card). Not now - I do not want someone that blatantly lies in my house. I called Frontier and got my bill reduced with a better DVR and am sticking with them. Anyone that knows me knows I'm not a complainer (I'm much more likely to give a good review than bad), but this episode has crossed the line (and cost me a days vacation). read more

I contracted with spectrum in july for service, today is dec 11. My problems have not been resolved as of today. In fact the got worse today when they attempted to bury a new cable, there are holes in our front yard, and our neighbor's fron yard big enough to bury a body. But wait, theres more, the broke the neighbors water line and shut off their water. Do without cable/ internet before you use spectrum. read more

Just arrived here to return equipment since Internet service was bad. Well, I shouldn't be surprised, but bad service here, too. 45 minutes expected wait time just to return the equipment and be done with this mess. They could learn from AT&T and do it through ups. Just confirms that I made the right decision to quit TWC. read more

They (Road Runner) have the worst internet ever. It rarely worked. We had to keep calling them out to figure out the problem with it. I wish there was lemon laws on internet. We finally ended up switching to AT&T. read more

Terrible customer service. They sold me on purchasing their apple tv to get tv service. They told me I could try out for 14 days and return if I did not like it. I tried it for 1 day and decided to return it. They said I could not return it since it was opened. They advertised that it was returnable after 14 days. It does not say anywhere on their website or agreements that you cannot open the apple tv. How are you supposed to try something if you can't even open it? Now I have to pay overprice for $191 for something I was promised I can return. Worst company ever, I will never purchase anything from Spectrum ever again. read more

Tried to NOT highlight a star because service is SO incredibly bad to no avail. They don't follow-through with their promises. The reps do not follow-through on commitment; HOWEVER YOU had better follow through on YOUR contract-commitment or you will pay HUGE cancellation fees. Their service is horrible. The people are liars. I hate TimeWarner Cable and will go out of my way to tell people NOT to use them. I believe sooner or later, hopefully sooner, this company will go out of business. They don't deserve the customers they have; and more importantly, their customers don't deserve the horrible service they receive. read more

The absolute worst internet and tv product on the market. You don't get what you pay for, you get less. Stick with fios or freaking aol dial up. Smoke signals, hieroglyphics, a message in a bottle all more effective. Like this review? Copy, paste it, make it your own. read more

This company makes me want to cry out of frustration. My family has been a Time Warner Cable customer for quite some time due to its "cheap service." Yes, they have fallen through with the word "cheap service." Even though their customer service is fine (especially online), they never seem to have solved any of our issues. The internet is painfully slow and is unable to connect with my new laptop (please don't say it's an issue with my computer). My laptop is brand new and is able to connect to any WiFi (work, friend's house, public regions) EXCEPT my own house (sometimes it would connect for 30 seconds then disconnect). So, I have to use the internet at my boyfriend's house. Which, by the way also has Time Warner Cable and he has the fastest service. Which is sometimes slow and is unable to reach his room (it's a two bedroom house), so we sometimes have to lean/sit next to the door to see if the internet would get any faster. Does it? Sometimes, not really. Recently my family got frustrated with the internet being slow, so they told us they were going to send us a new internet box. We didn't receive it and my bill went up. They charged us for a service that we haven't even received but waited on for over a month. Although, we did receive a new cable box for the television.. But we don't have TV services. I spoke to the customer service people online, and they apologized and said that someone will call me. They haven't called. Worst company you could go for. I wouldn't recommend this place, not because of the service, but because the product just really sucks. I'm still on the search for awesome Internet services (with no issues) in the Richardson/Garland region. Please let me know if you have any recommendations. read more

Painfully slow and getting slower and drop connection. Too Expensive. Duplicate channels. Replaced several channels I pay for with Spanish channels. Down graded service. Raised prices. read more

Upon entering, a representative greeted me and helped check me in. A little less than 5 minutes later, I was assisted. I came in for a cable box, and I walked out with a cable box. My request was simple, so I really don't have much complaint. I will say that he wasn't very thorough with explaining the pricing. He assumed I understood everything and I can see how that could be problematic with more complex processes. read more

Tired of paying and paying for less , half the channels are doubles and no-change in picture. Internet box is junk it runs slow till you reset it. And half the channels I want to see they want you to pay extra for. Yet you can get them free with over the air signals (ion for example) 160+ a month for what ? And charge you monthly for each box .... read more

Yelp should has a Zero star rating! I am not surprise why they have too much bad reviews. I just transfer service to new address; keep everything is same but they charge more on my monthly bill?? Even I paid for transfer service fee. read more

Went to return equipment and cancel service (no fault of spectrum) and it was a hassle free interaction! Wait time was less than a minute for my appointment and employees were very helpful and friendly. read more

I have been trying to get an address to send the check to for my first month of service. Can't find. And their help programs are NO HELP. I will say that the picture sharpness is far superior to AT&T. read more

TWC has the most ridiculous policies regarding account access. You can only have an account in one name and a spouse is unable to do the simple transactions. All I wanted to do was return one cable box since we purchased TiVo and didn't need it. We pay over $200 a month for their service and I've never been treated so rude. The woman working at this store has the worst attitude ever! Where's the customer service?!! Regret my decision to switch from AT&T. Use some of that money you spend on marketing on customer service training and updated policies!!! read more

Manager's name Maribel. She laughed at someone when he suggested she give better service. Waited 45 minutes in line to return a modem. Finally got called, they scanned the modem, I signed a receipt, and left. That's it. Definitely a low note to end a horrible 15 months of TWC service. Will not be returning. read more

Spectrum - This is about a third of the line that greeted me when arriving. All I need is to return a modem... - Television Service Providers Near Me - Plano, Texas

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HORRIBLE COMPANY!! Unprofessional and poorly ran business. I will NEVER use this service again!! I moved due to military purposes, so when I tried cancel my service with them, they wouldn't let me over the phone. I was transferred to the promotions department so she could try to 'keep me', I then was transferred to a recording of the cancellation department in which he acted like he could not hear me and then hung up. THIS IS A RECORDING! I then call back to speak to the manager and the same thing happens... They have bad reviews for a reason! DIRECT TV has been amazing for me so far! read more

Canceled my install for a commercial location and rescheduled me 30 days out. When I reached customer service, they said their dispatch team would call me. I never got a call. Next day, I call back, they said the driver could not find parking. I gave them directions with a reserved spot directly in front of my office, again no show and no call. This delayed my launch/opening so I had to go with another service provider. read more

I can't believe I am leaving a good review for TWC, but I have to say, Sheddrick(I think that was his name) helped me cancel my cable subscription and gave me an upgrade for my internet along with a new modem for free. I really appreciate how quickly everything went. Hoping this will solve all of my issues with TWC, but I at least know if I ever have any more issues I am definitely coming back to this location, made it a breeze for me. Thank you Sheddrick, they should hold you up as a great example of what customer service should be! read more

I recently switched from Direct TV to Spectrum on the basis of faster connection speed, more services and lower cost. It is true that we get get what we pay for. After 2.5 months I have had Spectrum service tech's in my home for five+ hours trying to resolve the basic issue of why the channel guide does not work. This seems to be a systemic issue as Spectrum has a team devoted to this problem. The damn thing just doesn't work. It won't respond to the remote. I plan to renegotiate my contract with Direct and dump Spectrum ASAP. Do not buy this service!!! read more

I called to cancel my service in the middle of the month expecting to have a pro-rated bill. My service was immediately cut-off but still had to pay for the entire month. After being told this I asked to receive the service that I was paying for only to be denied. read more

Very clean and organized in a great location near Collin Creek Mall. At the corner of Alma and Plano Pkwy. Automated check in system that you put your name in when you arrive so its organized and no standing around. Great customer service even though its a little slow! So much better than their last location. read more

If I could have given less I would have. They have hotspots which supposedly allows you 30 free minutes. They said I used my allotment up, I don't think so but okay. I'll buy an hour of access, no big deal. Submit all information including credit card number which they absolutely did charge, then when I'm suppose to have access now, they tell me my email address is already in use. I don't think so but glutton for punishment that I am, create another email address reput information and they did charge and 2nd time then said that email address is invalid as well. So no way to access internet but they have my money. Can't even have the hour banked. Nope hour started right after they took my money. Complete scam. Don't use this service only interested in money and don't care about consumer. read more

I'm trying to watch one episode of a show online. It's an hour long show and have been paused well over 30 times. Easily. Internet - I'd rather have aol dial up TV - duplicate channels and it makes no sense I'd love to rate it less. It's a terrible product. read more

Please hear this.... NO service that you pay over $300 a month to use should EVER take up so much if you're time and energy to get them to do what you pay them for! I've been with them over a decade and this past year has been spent on the phone almost daily to "fix," THEIR problems. And check this out... after spending hours upon hours patiently doing their job they want to give you a $10 credit for your frustration. $10??? If you see a company on Yelp that has a one star rating you better believe there's a reason. I'm so close to firing them. The only reason I haven't is because it's a hassle to change HOWEVER, I'm spending more time with them than if I just pick up the phone and change. How do companies that continue to drop the ball with their customers stay in business? read more

Internet speeds are fantastic, however they have horrible coustomer service, I was promised a rate of 55.99 for 12 months, two months later I'm paying 80.99 a month. When I called to inquire about the reason I was left on hold for over an hour and when someone finally answered my call I was told that it's still a great rate and there's nothing else they can do. If you go with spectrum expect to be lied to and expect promises to be broken. Can get just as fast internet for about the same without the hassle. read more