Went to store to return equipment and cancel service and the guy told me to take a hike on over to UPS and that he didn't want to help me. Worst service you can imagine. Don't come to this store, guy should be fired... absolutely ridiculous. Do your job. read more

All i wanted to do was get my father's landline switched to my account so i could continue to run his garage door company after he passed away. They made me buy a new cell phone because they said i couldn't have the landline switched, it would have to be a cell phone number now. That didn't work so they made me pay the remaining balance due on his account. That didn't work. They made me pay about $500 & still couldn't port over the number. They gave me the run around for 2 weeks making me buy and pay things that they said would make it possible just so I the end they could tell me there's nothing they can do. Now I've lost my father's company he built over 20 years and I'm broke looking for a new job because i have to way for customers to get ahold of me. They have ruined my father's company put my family in a financial bind. Im on the brink of losing everything my father and i have built and nobody there cares. Im so disgusted with these people. They have ruined me carrying on my father's legacy and for that i will never forgive them. I hope this company go under and they feel the pain they have caused me and my family. read more

I'm not really ratting on the Spectrum office in Richardson. I have had one negative experience there and one positive. But I am giving the lowest ranking possible to Spectrum TV as a whole. Today, they have for some reason failed to stream the Los Angeles Dodgers and Arizona Diamondbacks game to their MLB Extra Innings Dallas area customers. Instead, when the Dodgers vs Diamondbacks game first came on they were streaming the cubs and Cardinals on about 1/3 of their numerous stations. But still no Dodgers and Diamondbacks when that game and several others ended. And I was on the phone a half hour with them without an answer as to why. First five or so with a bot who took that long to transfer me to a representative. Half of the rest of the time the agent tried unsuccessfully to find the station. Then he put me on hold for equally long until I gave up. We paid for 160 games. The Dodgers aren't playing the Rangers this year so there should be no blackouts at all. Actually I'm not sure where the Rangers were playing tonight but wherever it was they were being streamed on MLB Extra Innings to the Dallas area, but not the game being played in Arizona against a team from California. Makes no sense and is unacceptable! They should have at least been ready to explain why. read more

Worst service ever....they make you wait and don't help. Worst company don't waste your time they're cheap for a reason

Service so bad, the employee not nice, it's staff outside service like discrimination me when I came need service

Spectrum is the absolute worst service you could ever hope for and I would not even recommend it to my least favorite enemy! The service is terrible and the customer service reps are not educated on how to provide customer service to the customer! Most times there were outages or lags with the service and I work from home so this caused a number of problems for me. To make a terrible situation worst, when I call to cancel my service, I was not told that even though the cancellation order was received and placed during the first day of the billing cycle, I would still be responsible for the full month as they do not prorate the cost and would do nothing to help considering I never even used the service for this billing cycle (2/28 - 3/27 and the service was canceled on the 2/28). It was never stated nor suggested, not even after I called to follow up on why my bill was so high. The first time I called, I was told that the cost would go down after I returned the equipment... that was incorrect. After calling again to follow up, I was put on hold and transferred three times before anyone bothered to share what was happening. Spectrum is a despicable company and I suggest no one ever acquires their services! Seems like they set out to intentionally cheat their customers and sadly, the customer service reps support it! How disgusting!!!! read more

My neighbor needed help with her phone. She is quite old and electronics are a challenge to her. She had visited this showroom on Alma many times in the past few weeks, asking questions and trying to find passwords to open her phone, etc. She had asked me to accompany her this time. On the way there, she revealed that she hoped a nice young man who had helped her before, would be there. As we walked in, there were at least 5 sales people hovering at the door, just waiting for customers. I was very happy to hear that one of them was this nice man-who I found out later, was named Devon. He was very patient and understanding with my friend, she was right. I wish more people were like him read more

Spectrum is so cheat ! Don't go to them if you have any other options. They will suddenly increase your bill and tell you that your agreement was like that. Negative review.. read more

Terrible TV service. The box they give you is slow and lacks in so many features. The remote is the worst ergonomically design ever. I canceled and singed up with I streaming provider and should have done it sooner. read more

If it was possible to give a negative 10 I would. #Spectrum=Fraud. A salesman "accosted" me in Walmart and I listened to his spiel for a bit. We WERE looking to change tv providers because we were tired of DISH. So I listened and then said "sounds good, you will have to talk to my husband. I do not make tv decisions because if I did there'd just be no tv. You HAVE TO talk to my husband.". Looking back I'm assuming that guy got paid only if he made a sale. I naively gave him my name and address - " to see if they provided service to our area" and left with the reminder - you must talk to my husband. No one ever called -I assumed that was it. Then my husband gets an email "choose your tv package" ( don't even know how they got his email address now that I think of it) and we chose no tv package because no one ever came by to talk to him. Then we got a big box in the mail. We didn't open it because we didn't order it. Still assuming someone was coming. He called and said we didn't order anything and not hearing anything we just sent the box back. Six months later we get a notice we have been turned over to collections for unpaid services. We call again. They promise they will straighten it out, credit our account and we didn't hear anything else until this month when I see a 50 point ding on my credit report because I'd been turned into a collections agency. We've spent hours on the phone being passed from one person to another. We kept requesting supervisors until we talked to someone who said he couldn't understand what the problem was, we should never have been charged, we should never have been sent to collections, we never used the service and of course it would be fixed. A couple of days later I get a call from a credit department saying the exact opposite of what the supervisor said and rudely demanded I prove that we used Dish Network for the months they billed us. I sent him the entire year and said I could send five more years if he needed additional proof. So far I've heard nothing except that at least 5 times a day I get a call from the nastiest lady demanding I pay $264 or I will never stop hearing from her. I try not to answer the phone but it's a different number every time so it's not until I hear her voice that I know it's her. Do not listen to a sales pitch in a store. By all means do not tell them your name or address. #spectrumlies #saynotospectrum #spectrumfraud #caughtinspectrumhell read more

The scam of advertising 200 Mbps is sad. Our usage level gives us an average of 20 to 30 Mbps download and 5 to 6 Mbps upload. We can only use one internet device at a time for almost $80.00 a month for internet service only. We have only one provider available in our area, so we are stuck and Spectrum knows it and charges whatever they want. read more

Sales rep makes promises that technical department can't comply with. Go with FRONTIER, it is MUCH BETTER A Direct Sales Representative named Dan Shaw, knocked on my door claiming that Spectrum had a better offering than my current provider (Frontier). His presentation would give me a modest savings ($15.00 per month) more importantly he promised that my download and upload speed would be 400 mps and I would have better selection of TV channels. I agreed to the change, he said that I would receive a "self install kit" that the switch would be quick and easy. I explained that i was working a lot of hours and would not be able to connect for a few weeks. When I did connect the components, it turned out that I had to have a service tech come out. one did he talked about Kazakhstan too much and got the system "working" However the internet peed was SLOW. I tried reconnecting my Frontier equipment and fortunately the internet works but the television does not. I called Spectrum and asked them to send a tech to undo what he had done and cancel my service. I was told they can't do that, that I have to make an appointment with Frontier to undo their set up read more

I highly doubt much has to be said about Spectrum. I literally dread the fact I have to have them for service. They seem to have this monopoly in Plano/Dallas, which is RIDICULOUS! Other internet providers refuse to provide service at 9 out of 10 apartment complexes due to Spectrum's nonsense. I do want to warn anyone who is looking to get a different provider at a location that also allows Spectrum. They have technicians cutting fibers so that other providers cannot set up your service. It will take weeks before they can get everything corrected & set up. Lets not add the fact the random charges they love to add on your bill without telling you AFTER the fact, its nothing new just be smarter than them upfront. Ask & pinpoint every possible fee they could give you (Ex: $44.99 online special, which they wont tell you they will charge you another $5 for a "router" inside of your modem that they provide to you for "free"). Also you can just disregard the "self-installation", something will go wrong & they will have to send a tech out point blank period. Just because they changed their name from Time Warner, their service is just the same..HORRIBLE !! read more

Horrible service. Expensive tv freeze up breaks up and I am hard wired. Going with satellite.

We were here the day after Christmas to return some converter boxes that we've replaced with Apple TV's. The wait was LONG. Again, it was the day after Christmas so they were running a skeleton crew. I saw 3 reps and we were number 17 on the list. Once it was our turn, the representative was very helpful, thorough and overall pleasant. They accept appointments and I highly recommend making an appointment to avoid a long, boring wait. read more

This is the crappiest internet provider ever! Horrible service. Horrible connections.

Recommended if this is your only choice. Have to call business office to get credit for outages. What they won't proactively Tell you is if you sign up for gigabit service is that wifi is limited to 100mbps, same with Cat 5 wiring. Of course you will never see 100mbps. Best I've ever seen is 80 and typical is 25. Expect cable modem to fail about every 2-3 years. They would have you also buy a new router. Their new cable modem requires a router on the back side. And if you want wifi, you have to rent theirs. $5/mo plus $10 installation. Supposedly you can access router settings thru an app (like I need another one, right?) but I haven't been able to use it yet because of their outages. When I first got service years ago, they would increase the billing rate each month without notice. I threatened to cancel. They stopped increasing at that point. That said, their technical support is better than when it was under Charter. No more escalation. Appointment windows are a couple of hours rather than half a day. read more

OMG! What a fiasco it was trying to disconnect my television & phone service from Spectrum Cable. The process started Monday on the phone with customer service, I told them to cancel all services except internet and basic cable. I was told that I needed to speak with the "Retention" dept. After I was transferred, I waited on hold for 40 minutes. Finally, I was connected to a retention specialist who proceeded to try to convince me to stay on as a customer. I repeatedly told him what I wanted and after another 25 minutes he ultimately agreed to do what I asked, however, he continued to grill me on why I was cancelling. I was paying close to $300 a month for years and no longer wanted to pay that amount. Finally, close to 90 minutes later, he needed me to verbally verify that the modified service is now just basic cable and high speed internet. I was told to return all the equipment (DVR boxes, etc.) to either UPS or the Spectrum store. I chose the Spectrum store on Wheatland and I-20 in Dallas. There was a 35 minute wait to speak with one of the two employees handling 15+ customers. Alejandro called me to the counter. I gave him the equipment that I was told to return and asked for a receipt. Alejandro entered info into the computer for 15 minutes then told me that he couldn't find the cancellation order, it didn't exist. He made a phone call, handed me the phone and said that I needed to speak with customer service. I was on hold for another 15 or 20 minutes. When the CSR answered he was completely inaudible, I could not hear a word he said. The call was disconnected. At this point I had enough! I have now invested 3 hours of my time just trying to cancel services and I saw no end in sight. I assertively demanded that Alejandro cancel the account and not waste any more of my time. Alejandro walked away refusing to assist me any further. He said "you don't yell at someone who is trying to help you". OK, how have you helped me? You dialed a phone and made me talk to a rep when that is what I did the night before with apparently negative results. While I waited another 20 minutes to find out what would happen next, I called my attorney; I made sure the other counter person heard what I was doing. Within 5 minutes a "manager" appeared and 15 minutes later I was on my way, services cancelled, except for internet and basic cable. HAHA, I got home to find that they cancelled the TV completely but at least I still have the internet. Whatever!!! In my opinion, Spectrum sucks! If there were another high speed internet service available, I would use them instead of Spectrum. Consider this; IF, you don't pay your bill, they will cut your services quickly and add on late fees and penalties. However, if YOU want to stop your service, Spectrum will make it as difficult and as tedious as possible. They will pummel you with questions and rebuttals towards your decision to "break-up" with them. There is no compensation to me for all the time I had to invest to end my relationship with them. By the way, in the 4+years that I subscribed to their service, I have never been late with a payment. I have had technicians at my house at least 12 times in that 4 year period; 6 or 7 of those visits were to resolve the same issue! They promised me bill credits that were never received. They have lied to me numerous times; I have recorded proof. They have stolen from me by wasting many hours of my time requiring me to be unproductive and losing revenue dollars at $65 per hour (my hourly rate) and they seem to have procedures in place that are specifically enacted system wide to dissuade a customer from modifying downward, paid services. Of course, these are just my opinions, but every bit is accurate and are able to be substantiated. I give them one star because; their internet service is in fact quite good. It is the subterfuge, misinformation and overall willingness to mislead and not follow through with their representative's promises that I despise. Finally, if you do choose to go with Spectrum, I highly recommend that you record all of your calls. This has saved me on several occasions. Because I record all my calls, they couldn't claim that I misunderstood or that because something wasn't in their notes it didn't happen. I use Cube ACR for that purpose. read more

After almost 10 years of being a loyal customer I moved and called to cancel my service. I found out the last autoPayment for the UPCOMING month had already been taken out of my account. I missed canceling by 1 business day. I asked for a refund since I wouldn't be using the service. I had actually moved nearly 3 weeks prior but forgot to cancel. So the service hadn't even been used which they can clearly see in the system. So basically I have paid $280 dollars for not using their service. NEARLY TEN YEARS OF NEVER MISSING A PAYMENT, never paying late... and they can't issue a one time refund because I missed the cut off by 1 business day. That is HORRIBLE, HEARTLESS & GREEDY especially in a time like this when so many of us are still struggling to recover from the financial loss we had due to the pandemic. I'm disgusted I ever gave this company even a penny of my money. read more

Horrible company. Their advertising makes a big deal about "No Contracts," this allows them to raise your rates at will. I signed up for a $49 rate, by the end of the year I was paying $99 and received notice that I'd be getting a $10 rate hike with the next bill. This was for internet that averaged about 220 down and 25 up. I had internet only service. I went to the spectrum store and was told the only way to cancel was to call a 'customer retentions number.' I called the number and was told that nothing could be done about the rate hike and that if I cancelled service, they would send a derogatory report to the credit bureau. I couldn't believe this would happen! But it did! I started service with Frontier and about 6 months later, I received a collections letter from Credit Management LP in Plano TX. I had prepared my case after taking to the Spectrum representative and had a copy of the final bill, copy of new Frontier bill showing service dates, and an online confirmation from spectrum for final bill. I sent all this to the collection agency. A few days later they contacted me and said their client Spectrum confirmed the delinquency information and also added another fee for equipment that I didn't return...but I had supplied my own router and never used their equipment. Credit management LP reported me to all three credit bureaus and my scores went down about 30 points. Then a couple of weeks later I received a 're-activation' letter that said Spectrum would remove all delinquency information if I started service with them again. I've gone to all three credit bureaus with this information and also to the federal FCRA. My credit scores are still suffering, but I had excellent scores before so even with the 30 point deductions, I still get good insurance rates. For heavens sake, DO NOT sign up for service from Spectrum. When I googled, I found there is a pending class action and Attys Generals from 2 states are investigating this blatant misuse of credit reporting by Spectrum and Credit Management LP. read more

DO NOT WASTE YOUR TIME! If you have an extra hour you need removed from your day, and have not been treated like garbage, then I recommend this location! They will treat you as if you are an idiot and there is NO accountability. Thank you Spectrum for pushing me to review my options. read more

They absolutely suck - spam calls 3 to 4 times a day - do not do business with them they are a horrible business- service sucks like a portapotty vacuum machine !!! read more

Worst internet ever!!! Frequent outages even when the weather is not bad. No reason ever provided for outages. Several times they have sent someone out to fix the problem unsuccessfully. Very upsetting to work from home and have work interrupted by sub par internet service. read more

My review is not to relate to any one shop you go into to turn in your equipment. This is a warning for anyone thinking about discontinuing TWC service, get ready. Don't think because TWC has changed their name and advertising on TV anything has changed. As a matter of fact, things in my opinion, Spectrum is worse. This is what TWC does. They lie, deny, delay, and you continue to pay. In the meantime, having either frustrated out, and don't want to deal with them, or because you continue to fight with them. You will be told they will discontinue certain packages you have to help lower the price, but they never do. Last time I dealt with them, I was on the phone for two hours straight, and was transferred to 8 different depts., finally ending up with Retention. I have been trying to get just Internet, phone, and a basic cable package. We have up graded with Smart TV's, and now have access to anything and everything to replace TWC, with a much lower price, and better quality viewing material. Do you realize you are still paying to see "Shallow Hal?" Come on! Don't bother trying to document dates, times, and names either. The system is set up where the person on the other end does not even know who that person is. One day I call up and they can pull up my account, and see all the documentation from other calls. Then, when they can see you are working them, they all of a sudden say, "I can't find anything in the notes that even shows you called." There's the lie and deny part. Here's how they delay... I end up in Retention, you know, that place they are supposed to try to keep you as a customer? I talk with the person, she tells me they haven't ever seen anything like this before. She reassures me that she will discontinue the packages I wanted taken off, and guaranteed me she would call me on my cell to confirm completion of the request order. Never happened and I still have everything they have to offer. And while the delay goes on, thinking you are going to be taken care of, never happens, and you continue to pay. Unreal! My suggestion, and what we are doing along with Amazon prime, and Netflix, is getting a Fire stick. We have one in the living room, but need more. You can get it all, including first run movies that just came out. Now we are talking. But as I have solved the entertainment part of it, I have to find another provider, and pay off TWC. I have a new service in mind that sounds good. But in the down time, Spectrum, I mean TWC, continue to lie, deny, delay, while I still have to pay until I can get them to stop their service all together. With Spectrum, nothing has changed from the days of TWC. The worst customer service on the planet. So, if you are thinking of buying into their hype, don't do it, Work your current provider by telling them you are going to another service if they don't bring down the price. The last time I dealt with TWC, once they heard I was jumping from their ship, then they wanted to talk price, But not before. Work you current provider first, and if you must, then go to TWC/Spectrum, however, you will be sorry you did. read more

If I could give zero stars I would! We have problems all the time! Outages, slow internet, you name it. This has been an ongoing problem for us for a while. Don't use Spectrum! We are moving to AT&T! read more

Internet goes out weekly. Customer service is useless. TV is marginal at best. Too bad we're stuck with Spectrum or I'd leave in a heartbeat! read more

When Spectrum says "up to 1 Gig internet speed" they mean exactly that! It means your internet speed will NEVER BE FASTER than 1 Gig. I have been paying extra for the 1 Gig service for the past 4 years and the fastest I have ever seen was 400 Megs and most of the time it runs at about 30 to 50 Megs download speed. If you complain, they will come out and "fix it" - for me that ends up being 300 Megs for about a few days and then back down to 50 or less! Don't waste your money paying extra for faster internet speed at Spectrum and if you have any other choices stay away from Spectrum (they are the only provider in my area). read more

If there was an option to give a negative number of "stars", I would do that for this company. I spent two hours on the phone to try to set up cable tv service. I felt like I was dealing with a used car salesperson because I was repeatedly pressured to buy other services with them. After two hours of being placed on numerous holds to "confirm" my area was serviceable, I finally got an install date. I rearranged my day/schedule to be here for the install. 20 minutes before the tech was supposed to be here, he called and told me there is no Spectrum service available in my area. Just, WOW. Right after hanging up with the tech, someone from Spectrum calls me and says, "We see you cancelled your install appt and want to reschedule your install." Really? Seriously?!? I explained to her what the tech told me and that I wanted my account completely cancelled and she told me she could not do that and that I would continue to receive phone calls from them to reschedule my installation of the service they cannot provide for me unless I called a different number and spoke with a CSR. THAT call was almost 30 minutes just to cancel my account. This isn't 1985. We have computers that SHOULD be able to determine very quickly whether they serve certain areas. There is literally ZERO excuses for this incompetence. My advice: STAY AWAY FROM SPECTRUM!!! read more

I tried to cancel service from spectrum and they refused to cancel my service .said that I owed a payment but they keep billing me for the service that I'm not using. Can they do that? read more

Horrible is an understatement for this Company. Do yourself a favor and learn to live without cable. I've spent the last week without my internet or phone service, then a customer service rep called me a liar on the phone when a technician was standing in my house. This company is unbelievable with the shit customer service. read more

IF YOU ARE CONSIDERING SIGNING UP WITH SPECTRUM. - DON'T. They are horrible, their customer service is deplorable, their Representatives are the worst I've ever dealt with. I have Never dealt with a company or provider that is as bad as Spectrum. Check the Consumer Reports and all of the Spectrum sites on FACEBOOK. Going with Spectrum would be the worst decision you could ever make. I had an issue with Spectrum and nobody could help me, I would Be on the phone for hours, being transferred over and over. I went to the Spectrum store and they were rude, useless and didn't even attempt to help me. They never resolved my issue. DON'T CHOOSE SPECTRUM!!!!! I recently called Spectrum to find out how much the internet, mobile phone and television connection would cost. I received a verbal quote and let the salesperson I would talk to my husband and we would decide.  3 days later I received a call that the technicians were coming to my house to connect our service. I let them know we had not decided to go with Spectrum so the canceled their visit.  Then the next day I received (via Federal Express) 2 (two) apple boxes from Spectrum to connect our Television to Spectrums services. In the following 5 days I called Spectrum to find out how to return these devices. Nobody could tell me that information. One person told me to hold onto them because I was liable for them. One person told me they couldn't have been sent to me because Spectrum wasn't using them yet. I was on the phone over 1 hour each and every day trying to get an answer being transferred over and over, placed on hold and FINALLY one person told me to take them to the Spectrum Store. I went to the store in Plano Texas and the person there told me they wouldn't take them back and that it was my problem. He was one of the rudest, worst customer service employees I have ever talked to.  Then two more days of 1-2 hours worth of calling Spectrum. Some one told me to take them to a Federal Express Store.  So I found one, took them there and they weren't able to take them back because they weren't able to scan them in the Spectrum system because that equipment didn't have a scannable scu. Another hour on the phone there and I finally just got them to Federal Express them to the Spectrum Store in Plano Texas at a cost of $30.88 cost out of my pocket.  This is the worst "service" I have ever seen. Not one single employee would reach out and help me solve this issue. They would just transfer me to someone else, they told me I would be liable and nobody used Anything Close to positive customer service to the customer.  I was probably on the phone in excess of 10 hours and I am out $30.88 mailing your equipment back. read more

Not reliable, customer service sucks! TMobile is $60 less than Spectrum and when my partner and I got into our new home the installer put the cord through our house (looked tacky) and when we complained they wanted us to do the legwork to get an estimate on how much it would be to replace the siding they F'd up and when we went to cancel they gave us the run around the customer service was a joke and dropping off equipment was a hassle because the store says you can't drop off equipment but the customer service hotline tells you something different! Which is it?!? I'm so pissed I have a New Orleans witch doctor friend who is going to put a curse on the establishment so hopefully they go bankrupt and the mofo's who gave us a hard time I got their names too and putting a curse on them too! read more

Spectrum/time warner cable double charged me in the month of October 2018. The company took an automatic draft out of my Savings account and my CC. I'm still waiting for an answer and a refund for that instance. Due to limits on auto drafts on Savings accounts I switched my auto draft to my checking account. In November they charged my savings account resulting in a $25 charge from my bank. I'm still waiting on an answer reimbursement for that instance. I then removed all of my other banking and cc information except for the checking account. In December my savings account was charged again!! They shouldn't even have the bank information any more. So I canceled my account. But here I am in January 2019 and Spectrum charged my SAVINGS account and I'm NOT even a CUSTOMER anymore!!! Do not utilize this company as they refuse to allow me to speak to anyone and no matter how many times I call to get this resolved I am simply told a ticket was submitted. Refund $52.33 October (ticket number 28166877) Reimburse $25 October (ticket number 28166877) Refund $52.33 January (ticket number28166550) total: $129.66 Plus my time and frustration: priceless read more

I'm adding a 2nd star because I feel like the service and sales people were friendly and helpful and did a nice job setting up our account. But everything else is really the pits! First off, I can't see the buttons on the remote control. There are so many buttons, and the print is so small, and there's nothing intuitive about the design. The red light helps, but I struggle to find the button to turn it on. If my eyes were 10 years younger and I was pre-reading glasses, *maybe* this would be a non-issue, but I HATE the RC! Then, I figure out the control, the user interface that it operates is even worse. For example, there are 3, THREE, different menus for video on demand. There's multiple buttons on the RC to get there and at least as many ways through menus on screen, and I'm not even sure what the options in the list even mean. Because of course, "entertainment" clearly means it's the list of non-premium channels. And then there's randomly HD menu options.... The guide sucks too. You can arrange it to go horizontal or vertical, and neither is helpful. For some reason, the guide doesn't know what's happening more than about an hour into the future (which makes scheduling the DVR to record extremely challenging). Then if you scroll down you get 4 clicks and then you scroll on to an ad and then you have to click again and wait for the new page to load. You can get around this by paging down, but sometimes I want to go line by line. So annoying! Then there's the whole appearance of this bad interface. Remember when PCs got colored screens? It was more than just green (or orange!) text on the black background. What year was that? 1993? Spectrum is stuck there. White and blue chunky dot matrix style fonts. No graphics. And then, if you make it through all that, the picture quality is ridiculously bad. We have a beautiful new TV and it doesn't like the lo grade images at all! It reminds me of watching movies from a VCR and my 22 inch Sony TV. What decade is this???? read more

Spectrum is and always will be a piece of shit service. Avoid it at all costs!!! Internet is SLOW! WiFi is SLOW!

This is random because I rarely review places but I had been putting off returning my cable box for a long time. I felt like it was going to be a hassle but the staff here made it super easy and they were all very sweet and welcoming! I had a great experience here. read more

I originally had Time Warner and had no choice but to go with Spectrum when they changed over. My original package stayed the same until I added HBO. Once I decided to drop HBO I was told I would lose my digital package ( silver ). I was not told this when I added the HBO but after canceling it I lost many channels that I had before the change. When calling customer service I was told the only way to get those channels back was to order the silver package again. I've spoke with 2 reps and they basically said "oh well" and had no interest in helping in any way. My internet has cut in and out since I moved in this house 2 1/2 years ago. The original installer said there was a bad signal at the street and he would call in for a repair. I called recently about this and another tech came out and said the exact same thing. The internet still cuts in and out and I've heard no update on the status of the repair. I honestly gave up on calling them because they provide no assistance and it's just a waste of time. I will be looking around for a different provider. read more

I returned the TV box in Feb and was still charged for the next 6 months for the TV box. They stopped charging me after I found out about this issue. I did two phone calls about this within those 6 months, but it seems they didn't really take it out from my account. Let's see if they will charge me again next month (even after my lengthy phone call with the CS to resolve this issue). And they even charged extra just to have their technician come to check their wire. Not recommended. read more

This cable company spectrum told me I had to give them power of attorney papers to put my mom's account on hold for she was in the hospital ,even I have her security code and a guy named Robert argued with me over the phone saying that he can't except that and that I was a liar that my mom was in the hospital,I was shocked and sickened by this response.Had my mom even talk to this Moran and he hung up on her from the hospital. read more

There service sucks !!!!!!!! Dnt do it there bunch of rip offs !!! They overcharge there service is wack !!!! Problems with service daily !!!!!! Onice i said i was no longer needing services they charged me more $$$$!!!!!! read more