We came here for an issue that has been going on for a few months now. Derrick, manager, was…read morehelpful and friendly. Josh Danner, the business rep manager, was able to get everything taken care of. Great location right off the highway which is convenient. The store was not packed and was able to get in and out within 30 minutes. Thanks again for the support.

I give Derrick and his team 5 stars. Verizon I would give 0 stars. Actually negative stars would be…read moremore appropriate. I tried to upgrade to a Verizon phone and Verizon screwed it up in so many ways. they canceled it - flag it as fraud - tried to bill my credit card for the phone - suddenly I had two accounts - one in spanish - they flagged my account for fraud - told me that I could pay my bill in 5 days which I couldn't do then it made the phone outside of 30 days for return and demanded I pay full price for it and locked my credit card for 1100. when I bought the Verizon phone I kept it off forthe first two weeks due to the fact I had medical issues post surgery and a work place accident and I didn't terminate my other phone. I had to go 4 times for 10 hours total as customer service outside the store was the black hole of death - derrick spent hours on the phone as Verizon jerked him around in circles. The staff at this store is awesome. Verizon is not. The obviously offshore customer support is completely useless and many are just jack wagons reading from a script with zero ability to do anything but transfer your call to the next jack wagon. I am no longer a potential Verizon customer.

Awful customer service. I was in a few weeks back to purchase a new cell and accessories. A man…read morewas in line ahead of me. He was treated so rancid. He was the only Anglo in the place. The manager, woman, was speaking Spanish to the other staff about the man. She stated he was homeless and her dog was smarter. Really? I took my business elsewhere and I recommend others, particularly non hispanic customers do so as well.

Our agent was ok just not great. He'd present products, we'd agree then the product would not be…read morein stock. Then when presenting options on Smart Watches he could've kept things simple. One price is quoted then another price presented because of taxes.

They need More employees to help or actually do there job. I clocked in for an appointment got…read moreskipped 3 times and only here to exchange warranty accessories waited a whole 1hour and half and still waiting....... Jose was the guy that skipped me and then try to actually check accessories to make sure it was not working and it did not worked like I had told him he has now been making me wait longer on purpose and I am still waiting and I asked for manager and still didn't get no help he told me her name was Andrea after 2 hour wait long he said he couldn't find device on system on purpose and then finished exchange accessories

Forced to ask store to seek help after AT&T phone customer service persistently refused to address…read moremy attempt to get help addressing its report that it's records reflect I have more than one service with it when I on,y have mobile, for nearly two hours insisted the actual account number read directly off my myAT&T app didn't exist and refused to address other suspicious activity on my account. The store representative confirmed my identity and the accuracy of the account info I provided to a different customer service rep who in addition to claiming I have other services I didn't order and reporting information on my account not matching mine. Nevertheless AT&T continues to dent any identity theft or other problem with my account. Sounds like it's still playing fast and loose with customer data a cybersecurity even as it is still working to settle liability for other prior similar mishandling of customer accounts and data. https://complexdiscovery.com/att-repackaged-data-leak-2025-new-risks-from-old-breaches/

William helped me resolve an issue quickly and efficiently. He was professional and courteous…read more Thank you William!

I don't know if service is as bad in all AT&T locations but the last few times I have been to this…read morelocation have been a total waste of time. The associates were rude and didn't act like they wanted to help or even be there. Save yourself some frustration and go somewhere else.

I am new to the Dallas area and my phone had stopped charging and was bugging out one morning. I…read moreneeded to get it fixed ASAP because it is my lifeline being in a new area and I have no idea where I am going. I had to stop and get directions to this place and I finally found it. Doors said they open at 10 AM and their website says the same thing. It was 9:30 when I got there so I decided to wait. I waited til 11:15 before I decided to try to get home! Again, I am completely lost in this new area, and I had to drive around for an hour before I finally realized where I was and made it home. If they would have been open at their normal time this wouldn't have been an issue! Very disappointed this all happened and wasted almost 2 hours of my time not to get help.

Long story short.. phone has not been holding a good charge lately. Went on yelp to find someone to…read morehelp out with problem. Sent out quotes & Muhammed was quick to answer with a great price ($60). Said it couldn't be done today, but to my surprise gave me a call back saying part was in store. I was in and out in less than 30 mins, with chit chat of course. Sold me an original charger for the phone as well at another good price ($20). All in all good prices and speedy service. Will return to get iPad restored soon. Thanks for your hard work.

They were super friendly. I walked in, handed my modem and left…read more Easy as it can get.

Y'all as a company are liars and your product sucks. Going back to Direct. I'll gladly pay twice…read moreas much. I'm paying for a product that goes down at least once a month. The reason your liars is you state you're the most reliable. Lie.

They fixed my Samsung S+ cracked screen in two hours, cost is a competitive $100 as of Aug. 2019…read more Since my phone is two years old, never paid any extended warranty/insurance, the $100 I paid was very reasonable. Google the cost, and you will agree. The people in the store are knowledgeable and courteous. Overall, very good experience!!

Excellent experience. My iPhone screen was repaired fast, the quality is great, and everything…read moreworks perfectly. Fair pricing and very professional service.

He was quick and did a great job! Great prices too. He replaced my screen and got my phone working…read moreagain

From the owner: Adam's Phone Repair is a Family owned business that focuses on screen repair, charging port repair,…read moretablet repair and even laptops. Most phone repairs are done in under 45 minutes and we do our absolute best to meet the needs of our customers by providing the best customer experience possible since we know how important our devices are, especially needing to have access to our mobile phones.

Letty was amazing! Quick and friendly service. Best prices for what you get. I would definitely…read morecome back.

Excellent customer service Rapid service…read more Friendly employe Great service . Got all my problems resolved.