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    Verizon

    3.5 (36 reviews)
    Closed 10:00 am - 8:00 pm
    Updated 1 month ago

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    Reviews With Photos

    Michelle T.

    This store in Allen Tx checked me in and the customer service is awesome! I came here from the Frisco store because they aren't even seeing customers and have not been for 3 months. I understand the issues at hand. However, all the stores are open for business and it is important that we keep things running. Thank you for seeing me and working with me to get my new phone, Verizon store in Allen.

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    Photo of Jeff C.
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    2 months ago

    The sales team is very nice and friendly and helpful. Did a nice job of getting me the deal I wanted

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    Photo of Verizon S.

    Verizon S.

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    2 months ago

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    Photo of Verizon S.

    Verizon S.

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    3 months ago

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    Verizon S.

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    Photo of Mary A.
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    1 year ago

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    Photo of Verizon S.

    Verizon S.

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    2 years ago

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    Verizon S.

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    Photo of Joe S.
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    11
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    2 years ago

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    Photo of Verizon S.

    Verizon S.

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    3 years ago

    Awesome. I go out of my way to come to this store. Fantastic workers. Highly recommend

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    Photo of Verizon S.

    Verizon S.

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    Photo of Bob J.
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    5 years ago

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    4 years ago

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    Photo of Verizon S.

    Verizon S.

    Helpful 1
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    6 years ago

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    Verizon Customer Service

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    Photo of Brad N.
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    14 years ago

    Helpful 1
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    5 years ago

    Helpful 0
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    8 years ago

    Helpful 1
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    6 years ago

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    Photo of Verizon Customer Service

    Verizon Customer Service

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    7 years ago

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    Verizon Customer Service

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    Photo of Edward D.
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    6 years ago

    Went to get information on an upgrade And the service was good. They were very attentive

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    Photo of Verizon Customer Service

    Verizon Customer Service

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    6 years ago

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    Photo of Verizon Customer Service

    Verizon Customer Service

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    10 years ago

    Helpful 1
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    Photo of Thor H.
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    11 years ago

    Helpful 3
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    Photo of Alex A.
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    12 years ago

    Helpful 1
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    11 years ago

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    6 years ago

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    Photo of Verizon Customer Service

    Verizon Customer Service

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    6 years ago

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    Verizon Customer Service

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    12 years ago

    Helpful 1
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    10 years ago

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    10 years ago

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    11 years ago

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    8 years ago

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    13 years ago

    Helpful 0
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    10 years ago

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    12 years ago

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    Photo of D M.
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    8 years ago

    Classic Verizon. I am going to keep writing. It's a two hour game to get a phone from here.

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    Verizon Customer Service

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    11 years ago

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    11 years ago

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    11 years ago

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    11 years ago

    This store is the best. So friendly and helpful. Go do business with Troy he's the best !

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    Ask the Community - Verizon

    Review Highlights - Verizon

    Chris is amazing and went the extra mile in every way to make sure we were well taken care of.

    Mentioned in 3 reviews

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    T-Mobile Experience Store

    T-Mobile Experience Store

    (22 reviews)

    Switching from another carrier- the staff were mostly knowledgeable about products and services…read morewith some gaps. Managers on duty seemed attentive and eager to ensure satisfaction. We had several visits to date and overall while there were some hiccups they seemed eager to help us. We will report back in a few months if everything went as planned and if they delivered on the promises. Only complaint, every time you enter the store you have to wait. Also the actual contract switchover appointment took 3 hours! That was crazy.

    On Saturday, 11/9/24, my phone unexpectedly stopped working. I couldn't send or receive calls or…read moretexts, and the IMEI was locked. I used a different phone to contact TM support. The story is too lengthy to detail here, but I spoke with three different support representatives over three days and received three different explanations as to why this issue was happening. On yesterday, I visited a TM store in a nearby city, but the experience there was subpar at best. Frustrated, I decided to try once more and went to the TM store in Allen, TX, today, 11/14/24. As soon as I walked in, I was greeted by David. His calm demeanor and insightful questions put me at ease right away. He checked me in, took time to understand my situation, and started working on it immediately. After a bit, he asked a few more clarifying questions, made a call, and even suggested a few alternative solutions in case the main fix didn't work out. Ultimately, he got it done! David was outstanding! If you ever need to visit a TM store, the Allen location is the place to go if you're looking for a genuine, service-driven experience. Specifically, seek out David--he'll go above and beyond to help you. Thanks, David, you're the best! I also want to mention Robert, the Store Manager. After David successfully unlocked my phone, I asked to speak with Robert. He's just as genuine and welcoming, sharing with me that enhancing the customer experience is their main priority. Thank you, Robert, for leading the way! Ernie

    Cellphone Repair Allen - Here's the Allen Officers

    Cellphone Repair Allen

    (39 reviews)

    $$

    This is a review I still cannot believe I'm writing. The events that occurred during my visit to…read morethis business are like nothing I have ever experienced in my life. On my initial visit it was a simple as a iPhone screen repair. I usually take my phone to my favorite place in Plano, but figured I'd give this place a try since its in Allen. I foolishly did not look at previous reviews, otherwise I would not have come here. I walk in and explain the problem. The screen won't come one and is just black. They fixed the screen, while they were much more expensive than the place I typically go to, the screen is repaired, and I leave with a working phone. A few days later, the screen goes black for no reason and has a line down the middle. Nothing was done to the phone to cause this. I bring the phone in and show him that the phone screen is blank with a line through it. He immediately starts ranting that I pressed the screen too hard, which makes no sense since the phones being used as normal and has been used as normal. This is pretty annoying, and I let him know that it is not normal for a screen to go bad because you think someone pressed too hard, its a poor excuse. I then look at the receipt and see that the receipt states there is a 60 day warranty unless the screen is cracked or there is water damage. I let him know this. Then he changes his story, and he tells me he thinks my screen is water damaged. At this point, he hasn't even looked at the phone or held the phone. I let him see the phone. While he's holding phone, I take a picture of him... I know I'm going to want to have this picture and I know I'm going to leave a bad review. He tells me don't take my picture or I'll keep your phone. I tell him give me my damn phone back, you can't keep my phone because you're mad at me. At this point, I'm pretty annoyed and I tell him he needs to fix my phone, he walks out of the room and goes back for a long while. Next thing you know the police are there. This is one of those situations where his level of escalation is inappropriate and just shows how far a dishonest person will go to justify their theft. Luckily, Allen Police Department is pretty awesome, I explained to the officers what occurred, they kindly explain to me that there is no recourse other than to have a report with call notes created by them. I got the report with notes from them, and from this point, I will take this to small claims court. So to be clear, I took my phone in for a repair, the repair worked for three days, then stopped, and the repair person tells me that it is my fault the repair did not work. He wouldn't fix the screen or refund me, and insult to injury, he called the police on me. This level of escalation is both irresponsible and dangerous. I will never shop here again, and will review anywhere I can to let the world know that if you have a repair done here, they will not back the product, will lie, and at some point may even call the police on you. What an embarrassment for a location like this to be in Allen.

    Hell no i wouldn't recommend unless u like being belittled and disrespected by the store owner very…read morepoor costumer care and service. I went asking to get my wife's phone screen fixed and he talked to my wife and me very disrespectfully. The tall dark skined heavy accent gentleman was very unprofessional. This place were my wife and I were disregarded and treated like we don't understand or like we are incompetent. Very poor customer service by his part ( store owner "manager")."Paul O. " I believe his name. The ONLY decent employee was a small short female that i had talked to a few days prior and she was very respectful and super helpful definitely would recommend if SHE AND ONLY SHE WAS THE ONLY EMPLOYEE in that establishment. Other wise,honestly your better off going somewhere else were they care for the customers.

    Verizon - mobilephones - Updated May 2026

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