This location demonstrates a complete lack of respect for its customers time. People are made to wait, while the manager continues to check new people in and lie about the wait times. 3 employees are busy trying to make the extra sale & upgrade elderly customers while the male manager and an additional employee are free to help but have remained in the back of the store and are actively avoiding eye contact. People are walking out. And the employees up front are laughing. Total BS! At the time of this review, I have been here a total of 90mins. It took an hour and 3 mins just to get helped, only for the female manager and the assistant to tell me to dial 611 (customer service) to resolve my issue. What the fuck?! I haven't had AT&T as a provider for a full month yet, but if this is the kind of shit I'll have to put up with, I'll take my business elsewhere. An hour and a half. No clear answers to my main concern. Sent away to call customer service. Left with issues unresolved. read more

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I have had a horrible experience with ATT for few years from over changing me to not helping me in their office on custer

0 stars if I could. The manager Laene "female" is USELESS. I observed her do a phone upgrade and trade in that took over an hour because she had to talk about her life, her kids and her family while a bunch of customers waited forever. Then she comes to me and tells me that I have to wait for a regular associate because she doesn't do upgrades. Yep! Useless. She needs to go! read more

Yeah, I am so glad this AT&T store exists here in Alan. I have saved my bacon on more than one occasion. But looks so complex to me is easily fixed by them. Without cost or concern. I highly recommend this shop and its staff. read more

We were treated VERY rudely by as associate named RYAN. He's a new employee that has no idea how to deal with customers. He was extremely rude and his manager wasn't much better. TERRIBLE customer service. Will not be going back here! read more

AT&T is a black hole, canceled my wifi, we moved. sent in my wif equipment back, received confirmation it was received and they still charged me for the following month because the rep on the phone canceled it wrongly in their system. So it will take 2 months to get a refund! And it will be a gift card!?!?! WTF????? read more

Moving phone services is a serious hassle, but Ed and Angel made this an absolute breeze for us. They were extremely friendly, helpful and educated on all the services for both phones and internet. We had some red tape to go through with our old phone service and they eased our worries and helped walk us through everything. Honestly if you get the chance come to this store and ask for them or anyone they were absolutely amazing. read more

AT&T Store - Sitting area - Mobile Phones Near Me - Allen, Texas

Made order to pick up in 2 hrs at this store. Went to the store and mgr(with dreads) said order was not in the system. Then said they could match the offer. Got to the end and they tried to force us to buy $17/month insurance and $10/month upgrade package. I told him they didn't force that online and so they just canceled order. Then when I tried to get corporate online to inquire about my order, the manager and Jose barbarian kicked us out of the store. Went straight home and started process to move all 5 my lines to another carrier. read more

If I could give 0 stars I would. I don't write reviews or anything, I was trying to be removed out of my mother's account and into my own. My mother is a bit of a fire cracker so as soon as Cristina R. Caught an attitude with her I knew I had to try to be as calm as possible (being peace maker and etc) Instead of just upgrading my line, she gave me a whole new account. We were on the phone for a hour trying to get it fixed. Now we have to return the phone, and do it the right way. She was incompetent, ignorant, and arrogant. I truly cannot believe they have people that cretinous. I should've read the reviews before going. read more

Not a lot I can say about this location. This is a long over due review. It's regarding home internet and cable TV. I have been here several times over the years, I am "assisted", unfortunately, I leave the store feeling I was just given the shaft. I have been a Loyal customer for many years on varies at&t plans, for what it's worth. Once again, I get the impression they don't place any value on long time customers. It's a freaking money pit for customers. The only work around with this company to be considered for any type of discount is to turn off all services. The service fee for discontinuing their service before your contract ends is steep. I felt like I was the victim of bullying. Without a second thought, I shutdown my internet account last month. I joined Sling TV by adding it to my Apple TV (4th generation) account. It's 25$ a month (blue contract). Helluva a lot cheaper then $245 a month. I get everything, the same channels at&t offered for something I feel is reasonable and affordable for my spending habits. All this for a ridiculous price of 25$ plus tax. I now get basic TV channels via antenna and the majority of channels are in HD too! Only requires a push of a button to swap between formats. Easy-peezy! 2017/39 read more

Robert J was exceptional in helping me and my husband with our new phones and watches. He was very understanding, patient with all our questions, and went above and beyond to make sure we understood everything and had all in working order. Excellent team member and would highly recommend him if you are in need of a new phone or help with your AT&T plan. read more

When we entered the store, we were greeted by Phil as if we were friends of the fam! Delightful shopping and his knowledge base of products and services were impeccable. This man o obviously is passionate about helping people. Ask for Phil Commings..though all other associates seemed equally kind and patient with our questions. Great place to purchase new phone or accessories..or just drop in to feel WELCOME in the Allen community!! read more

I absolutely hate this store after yesterday! I see why the women that was a Teacher was writing everything down and trying to get her bill to go down and see if she could upgrade with their trade in that they got going on for IPhone 12 . She left I could tell she was very upset . I got stuck with the same person she dealt with down right rude talking to me not a good salesperson at all don't go thinking you get a iPhone for $0 nope bait to get you there ... I'm seriously thinking of switching .... I was mad beyond mad . Who cares if your parents grand parents you all have worked for ATAT good for you . Your the worst sales person ever they take way to long here 5 people working that's it make yourself comfortable cause you will be waiting . read more

So my husband was with me and said, " I don't want to go in, we will be in there at least an hour" I said my issue is easy it shouldn't take that long. So we go in and Rey greets us. We tell him exactly what we need, he answers all of our questions and we were in and out in under 20 min!!!!!! It was FANTASTIC. I have to admit, I have NEVER been in and out of the store in less than 30 min. He was super personable, answered every questioned asked and was able to show us our most affordable choice. Thanks REY!!!! You rock read more

Helped me with upgrading my phone. Set an appointment on a busy weekend, was seen right away, and my problem was resolved

What TERRIBLE service! I bought a new iPhone SE and was ushered out the store. I was told to connect to my iTunes account to download and set up the phone. This didn't work and I ended up spending HOURS in what would have taken TINA 15 minutes to do wirelessly. I'm a VERY disappointed customer, having spent these hours with three representatives on AT&T chat. I finally did what Tina should have done. I called the store (a PHONE company) and couldn't reach anyone but a repeating computer. No one live would answer the phone - pathetic. I wish I would have changed to Verizon - seems like NEW customers get the favored treatment. I'll try contacting a manager again tomorrow IF they'll answer the phone.... read more

No mask no service was told to leave the store. Check in associate was pleasant and tried to provide a mask. Baaa

This is the all time worst place to go for cell phone service. They repeatedly allowed my business account to be hijacked by a con. They do not read the notes on the accounts that are there to protect the customers. They do not protect customer account security. read more

Stay away! I made a mistake of switching 6 lines for one of my businesses from t-mobile to at&t and truly regret that. I have called at&t and visited their store since Oct. 2016 far more than i did in my 10 years with t-mobile collectively. False promises! overcharges! consistent headache !!! Not worth switching to read more

do not go to this att store! they are lazy and will not do thier job correctly ! all i wanted was a simple return and they made it so complicated and i still didnt get my money back ! i even called loyalty customer service and they even said the store could have just refunded the transaction , but nooo they charged me twice then basically wanted to give me store credit instead of refunding the transaction. ugh ! 0 stars don't recommend read more

Worst customer service ever. They all look miserable to be there. The guy helping us said a total of maybe 5 words and then walked away from the table during a very long silence to get his phone and text people. read more

Went to ATT today because I got a letter that my rate is changing on my plan. (I am under contract for 2 more years, but apparently contracts can be broken only if you are the big bad AT&T) The letter I got from ATT corporate said I could cancel my line without Early Termination Fee before April. The ATT store said they didn't know what the letter was and had never heard of the program. Both the sales rep and the manager were very rude. Walked right next door and switched 5 lines to sprint, cut my bill in half and all five lines got new phones. Save yourself a hassle and go port to another company. read more

Don't know what all the gripping is about. I went there to upgrade my phone when the old one died suddenly. There were quite busy and I was 8th on the walk-in list. Based on the reviews, I figured I was in for an all day ordeal. In the time it took to finish my half can of soda, it was my turn. Jesse was very knowledgeable of all the products, features and options. He hooked me up with a new phone, chargers and a case in no time. Got everything activated & set up and I was back in business. Couldn't be happier with my experience. Top notch operation. read more

Besides the fact that one of the employee open the door(I thought he open it for me like at the other store) and rushes out in front of me was bad. Then went in like all the other store signed in to wait for a rep, before my turn I see a rep finish his customer then went to the next. Then it's my turn the rep finish his customer, then he went to the door and talk to another employee that greets the customer at the door and talk for 10 min regardless how I look at him kind signal him I'm waiting right here, he keeps talking and ignores me(oh yea he sees that I'm looking at him). Then he comes to me after he is done with his conversation and feel comfortable. What nerves(freaking rude). Want to give negative stars but obviously can't. Then was told some info that's correct and incorrect. AT&T here's an advice/opinion or whatever you want to take it as, train the employees right with right info. Unlike this store I've had no problem in the store in Plano by 75, ever. read more

AT&T can never get anything right. Always a different excuse every time! My sister brought her iPhone in last month for an upgrade for my dad. She confirmed many times it is an extra $5 a month then when the bill came, they charged me additional $20 a month. I spoke to their Call Center and they agree since we brought our own phone it should only be $5 a month but they can not help me because we did that at the store. I went there today and spoke to David. At first, he gave me this dumb excuse that it is correctly charge because I upgrade my phone 6 months ago for Note 3 and it's under contact then he gave me another dumb excuse that it is under contact but for a iPhone 6. My sister when there a little and spoke to David and he was rude and not helpful. I been their before and if it was not because of the additional charge, I would avoid this place. If I know how incompetent these people are I would upgrade the phone some place else. read more

Horrible customer service. Not the first time I've visited this location but it will be the last. Checked in with someone at the front and was asked to have a seat. Meanwhile the manager along with two other AT&T associates sat around while the remaining two associates were attending to other customers. Problem is, I was the only other customer in the store while these three sat at the front. Finally, one of the associates tending to another customer looked up and asked if I'd been helped. After learning I hadn't, she notified the three "overworked" guys sitting around. Someone managed to struggle to his feet but it was too late. I was already heading out the door. The manager, Tyler I think, asked if I could be assisted....little late there Tyler, and I said no thanks. I did glance over my shoulder to see them standing there having a good laugh at my expense.... Here's the good ending. I went to the AT&T store on Preston Road in Frisco, was immediately greeted, assigned to someone who immediately took care of my issue. By the way, they were busy but because of their work ethic and customer service they were getting people taken care of. Hey, Tyler, or whatever your name is at the Stacy Road location, maybe you could spend some time learning to manage like the gentleman over at Preston Road? read more

Worst customer service ever! The "service" customer agent wanted to argue with me about what I wanted... really, just tell me - yes, I can help you or No I can't... Horrible! Then went on to tell her other "service" agents what a pain I was... After 15 years with At&t ... I'll be looking for a new carrier!! UGH! read more

I was in because my new phone was not working and wanted to see if they could fix it. We also had to return our old phone to receive the promotional offer. The guy who helped us at first was not able to fully help and got a what I think was a manager. The manager was very hostile and threatening. He escalated the situation every time he talked. He was talking to other ATT employees very threating and rudely. He was also trying to intimidate me and told me to take my business some where else and get out of his store. I left the store immediately. I believe if I would not have left he would have gotten physical with me. I felt threatened and embarrassed being treated this way. I went to another ATT store and they helped me out with out any hassle or intimidation tactics. They also told me I was the second person to come in today and tell them I was told to leave that store. I will never go back to this store. The worst customer service. read more

I came into the store to purchase an iPhone 7 Plus case because the sprint store didn't have to much of a variety. The sales associate was kinda joking with me until I said I had sprint then she walked away after she gave me a nasty face. She then brought another associate over to help me and said she was busy and couldn't help. Little did she know that I was also in there to purchase my girlfriend an iPhone 7 and a case. I guess you snooze you loose. Never going back to this store again. I'll take my business to another location. read more

Went in to get a phone protector replaced ..you think they would be nice since I've been a customer here for over 10 years ..Guy with long hair was super rude!!!! Never again will I use this store read more

This store is horrible. They wasted 3 hours of my time and lied to me about my new bill amount. My bill was supposed to go down with the new plan and phone upgrades due to a promotion. My bill doubled!Do not do business with this store! read more

Tyler, our representative was great. He helped us get a new phone. Also changed us from Uverse to Direct TV saving us tons of money 30 minutes in and out. Tyler Rocks!! read more

AT&T Store - Mobile Phones Near Me - Allen, Texas

Go here and if you want a no frills, no upsell experience ask for Sean W. He was super cool, I asked for an iPhone 7, he didn't try to upsell me to the 8 or the X, he didn't even try to upsell me on accessories. I realize salespeople have to be aggressive but I reply best when they just listen to what I want. The dude is cool and super helpful, and deserves a raise. If you want a laid back, no pressure experience at this store, ask for Sean W read more

I didn't get the guys name, but he has a gray spot of hair near the front of head. So my experience the first time going there and getting helped by a man named Zach was very good! But this second time going there, and dealing with the spotted gray haired guy was absolutely awful. From the way he spoke to me, it took all I had to not punch this guy in the mouth. He was very condescending towards me. He spoke like I was absolutely brainless about the iPhones, like I was so supposed to know how to do everything on them. I will never go back to this store, and I suggest y'all find another one too. Because if you get this gray spotted guy, you will too have a terrible experience, and want to punch him in the mouth. read more

I am so terribly upset that I chose ATT. We have our home internet and cell phone package. I have 1 bar here at home and I miss calls all the time. The internet only works 25% of the time. Here's why! The nearest internet "hub" is 3 miles away. And when they ran the lines to hook up to our houses, they burried them. This was over 10 years ago. When the ground gets wet, the internet won't work. It takes 4-5 days to dry up. If it's snowing, it won't work. They will not fix it and correctly run the lines because there aren't enough customers out here to justify the cost. Every time we call to get someone out here they do the same "busy work" to make it look like they're attempting to fix it. They make new connections at the end of all wires. This does absolutely NOTHING! WORST decision I've ever made. We have over 8 months left to pay for the phones. But no one else offers internet out here. So terribly upset. ATT SUCKS!!!!! read more

Had a great experience yesterday, 5 September updating my daughters phone for college. I was greeted by Kimberly Luckey! Not only was she helpful with helping my daughter select the right phone with accessories, she also saw I was a veteran and stated you should be getting a discount on your plan. With that she redo my entire plan and now have the discount wish will save me literally $200 a monthly!! She was personable and very happy to help!! Told her I'd definitely be coming back to her to upgrade my phone and my wife's phone when the 12's come. Outstanding customer service from beginning to end. read more

I am writing this because for over a month I was on the phone with at&t disputing a charge and was getting no where. They were charging me for a phone that I had returned. The associate named Ray took over an hour to help me, and spent some of the next day to resolve my problem. Without the help of him and his manager I would still be fighting with at&t. Great customer service on their part. read more

Came in at 0900 on a Monday morning and was promptly greeted by Alex R. Upgraded my phone, no pushy sales tactics, and all questions thoroughly answered. In and out within about 25 minutes. Very great experience. read more

I only give it one star because it won't let me give it a negative star rating. I go in and their busy, so I sign in at the door with a guy that acts like he's put out that he's even having to talk to me. I let him know I'm hearing impared and so he talks softer ( I'm assuming he doesn't know what hearing impared means). I finaly get him to speak up and he tells me the wait is about 30-40 mins. I agree, and go have a seat. Thirty minutes goes by and I start realizing that me and one other person is left and there are about 6 sales people just standing around shootin the shit with each other. I go to the young lady to see where I was on the list and she acted like I was an idiot. She just walked away and didn't check to see if I could be helped. After about 20 seconds of me just standing there, I told the girl to just forget it. THIS IS THE WORST AT&T CORPORATE STORE IN THE DF-W AREA..... THE CUSTOMER SERVICE IS BEYOND TERRIBLE....... BEWARE!!! read more

Came in to buy a phone case for my new phone and was not greeted like everyone was. So I had to hunt someone down just to ask a 5 second question and answer. I checked out waited in line for 20 minutes and when it was my turn the rep told me I had to check in. Just to buy a phone case I had to check in so not fair. What kind of customer service is that for someone to check in just to get help when no one helped me in the first place. And to make it worst this is actually my second time there and both times no one came to ask me if I needed help either. read more