Tyler was amazing and customer service second to none. Put my worries at ease and made me feel…read moreimportant. Customer service is a lost art especially with AI taking over, but Tyler was amazing and professional. If ever need your services again I will run to COR repair in Plano because of Tyler

I am not impressed. Ever since I had my screen replaced, the screen will become unresponsive. I…read morecan't even hang up a phone call without restarting the phone. I have taken it in and they told me there was nothing wrong with the phone and they couldn't get it to lock up so they told me there wasn't a problem. Today I took it in while the screen was unresponsive. They said that was normal and unless they could get it to do it again, they wouldn't do anything to fix it. Don't waste your money!

Dr Smart Phones was running an add on fb to fix iPhone 6 - !!!…read moreBUT - I drove to the wrong Dr of cell phone repair - the place I ended up (Dr Cell Phone) offered to match the price. I'm lazy - I had Dr Cell Phone fix my cracked screen - WHAT A STUPID MISTAKE THAT WAS! They aligned the screen incorrectly so that when it was sealed, it was bearing pressure - eventually the screen gave way to a new crack after only a few days. The phone had been cased the whole time and never experienced any sort of impact. Dr. Evil Cell Phone refused to repair or refund - . It was obvious they had no clue what had happened .... Dr Smart Phone knew right away - they were able to clearly see that the crack was a result of a misaligned screen repair. They offered me their same discount (it was expired) - I left knowing the repair had been done right. Thanks, guys, you'll always have my business!!

Fair price. Courteous service. Competent service. My cell phone was repaired while I waited. Took…read moreunder 15 minutes. The technician went beyond just repair. She took the time to also clean my screen so that it looks nice when it was returned to me. I met the owner, Dana Fowlks. This is a family owned franchise. The doing excellent job for a fair price. Highly recommended. Please support your local merchants.

Vianna provided an outstanding customer experience. She was extremely helpful, knowledgeable, and…read moremade my transition from AT&T to T-Mobile smooth and stress-free. Her thoroughness and attention to detail ensured that everything was set up correctly, and she took the time to answer all of my questions along the way. What really stood out was her positive attitude and great personality--she made the entire process comfortable and enjoyable. Because of the excellent service she provided, my boyfriend and I will definitely be returning to upgrade our phones with her in the future. I highly recommend working with Vianna. She is professional, thorough, and truly goes above and beyond for her customers.

Great experience with Madison today. Came to get an iPad and we got in and out in less than 30…read moreminutes with it all set up and ready. This store was very nice and easy to shop and compare item as well.

My business phone suddenly quit working. I took it over there about noon. They ordered the parts…read moreat repaired and ready by 6:00. Friendly fast and fair. Highly recommended!!

From the owner: At our store, we’re more than just a cellphone Store — we’re your one-stop tech solution. We repair…read moreall major brands of phones, tablets, and laptops with speed and precision. Whether it’s a cracked screen, battery issue, or water damage, our skilled technicians can handle it — often the same day. But we don’t stop at repairs. We offer a wide selection of new and pre-owned phones tablets & Laptop. Bluetooth speakers, cases, and tempered glass — all at competitive prices. Our goal is to keep you connected, protected, and fully equipped. What truly sets us apart is our combination of expert repair services, trusted retail products, and a commitment to honest, friendly customer care. We treat every device like it’s our own and every customer like family.

We had an awesome time here the last two visits. Most recently we upgraded my wife phone and added…read morea line for my business. We stopped in and was instantly greeted by Shane. He was an absolute cut up and we had a blast laughing and discussing our needs. He made the experience a lot of fun and knew his stuff about all the products and services whether it was phones, services, accessories, or even Bose technology. He got us all setup and running in no time and made the process very easy. If you get a chance to stop in here see Shane and he will certainly take care of your needs.

I went in this Frisco location on Sunday 2/15/26 to see what plans Verizon was currently offering…read more I met with Willie White and he helped me and my family with the best plan for us. He is extremely knowledgeable,patient and very helpful! The rest of the staff was very nice to everyone they helped as well. Very nice experience!

I wouldn't know cause they don't open durring their morning business hours…read more However, In general mobile phone hardware and the services that go with them are always going to have bloated pricing due to demand. No sense in grumping about costs. I'll start a fresh contract when we they feel like opening their store.

They need More employees to help or actually do there job. I clocked in for an appointment got…read moreskipped 3 times and only here to exchange warranty accessories waited a whole 1hour and half and still waiting....... Jose was the guy that skipped me and then try to actually check accessories to make sure it was not working and it did not worked like I had told him he has now been making me wait longer on purpose and I am still waiting and I asked for manager and still didn't get no help he told me her name was Andrea after 2 hour wait long he said he couldn't find device on system on purpose and then finished exchange accessories

We have been a customer since 2009 and relocated to California a week ago. The associate that help…read morefrom the spectrum plano store said she would transfer service with our existing equipment said that we could include internet and phone . After further discussion with the service tech and 3 hours later we had to spend an additional $300.00 and turn in spectrums equipment to our local store in California our associate mention we would have been better off canceling and starting a new service here. Very disappointing that we were lied too.

They say they are sales people. They are cashiers. They tell you they don't know anything cannot do…read moreanything all they want is to rush you out the door even after the online people told you tongo back to the store where you bought the two phones 3 years ago. Wellness time for a new phone and these dummies just wanted me out of the store after patiently waiting for 20 minutes in line and only having two questions to ask about my device and the billing . Two easily answered questions. But Noooooo they were too busy trying to get me out of the store yet they " Sales" people. Couldn't sell toilet paper to a person with diarrhea. No smile no welcome in no have a nice day when I left nothing but pure ignorance and xenophobia. Im done with Spectrum. One month of payment to go and I'm out F**k Spectrum. I will buy direct.

It was hard to make a decision on this store between lack of business knowledge or arrogance. Flip…read morea coin!

I called to be sure they were able to fix my iPhone 13 mini and then headed over. I didn't get her…read morename, but she was so nice and friendly! Getting the back glass replaced was $89 + tax and when I paid, she held down the receipt covering the tip line. Whether that was intentional or not, I appreciate that she didn't ask for a tip. She called when it was ready and it was right on time of what she estimated. The phone looks great and when I walked in, she was trying to polish the scuffs off (there was no hope). The replacement also comes with a 30 day warranty. Friendly customer service and quickly repaired the phone. I wouldn't hesitate to return, but hopefully I won't need to!

Simple, affordable and amazing quality. I can't recommend them enough for the price range and…read moreversatility they offer.

TLDR: pretty dang helpful staff -- especially for a mobile operator store…read more Stopped in to get my Micro SIM cut into a Nano SIM, but they didn't do that. All good! Jennifer was able to get me situated with a new Nano SIM with my existing number in around 5 minutes. Noice! As I was leaving, Ana, who helped me like 5 months ago remember me and even said hello! What?!

Was not a good experience through and through. We called ahead to confirm that they could do what…read morewe needed them to do. Double and triple confirmed no less. Drove all the way there only to find out that they had no idea how to do what we needed them to do. I don't care that you can't do what we need. But at least tell us that before having us waste time and gas to get there. Also the demographic they cater to was clear.