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Pretty good. Communication could be better but customer service is ALWAYS nice and ALWAYS helpful.

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Spectrum - Inside

Spectrum

(232 reviews)

So Long Spectrum. Originally Time Warner Cable. After literally decades of increasingly bizarre…read moreprice increases based on untenable " bundle pricing" there is finally an option to this former monopoly. After switching to the new kid in town,I took my old equipment to drop off and cancel. They relentlessly kept offering lower and lower monthly pricing each time I said no. Finally they offered a lifetime set price at 1/2 what I was paying. The offer included an increase in speed higher than the new guy and beating the price. So, I capitulated( briefly) taking the new equipment home. Turns out the entire drama would take more effort than it's worth and I told the rep," you should have offered this a year ago instead of an unannounced 30% price increase" Feels good to get rid of these guys

Worst servicing ever. We just needed to return our internet equipment an it took us almost 2 hours!…read moreThere were clearly others who were there to do that as well. Part of the issue is that they keep reservations am their walk in sign in sheet separate and don't tell people it's easier to reserve online as they prioritized people that reserved. We were the top of their list for 30 minutes and when I asked someone when that had reserved and just got serviced by an attendant, he said they reserved an hour beforehand... By the time we got up there, it took less than a minute for them to take our equipment back and then said we have to cancel the service ourselves which is why we came in to do in person. Absolutely unorganized, chaotic, and poorly managed. I will say, I've had better luck with coming in late in the evening on a weekday before, so maybe that's the way to go.

Spectrum - isps - Updated May 2026

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