I came into this corporate store very frustrated and had excellent customer service from AJ. They…read morewas so helpful and patient with my frustrations. Highly recommend them for help.

WORSE PLACE!!! I had a horrible experience at this verizon. My experience was so painfully bad I…read morehope people see this and do not go into the store and switch to a different company. The laziest wokers most unprofessional workers. Not helpful at all. The only one that was semi helpful was one guy. Overall the girls avoiding customers, pawned off customers. Hid in the back. One girl was putting a screen protector on her own phone instead of helping a customer. One was just on her phone. They hid in the back. I spent two hours in that store and ended up calling customer support. I went in to this store and requested some help with my phone because for the past couple of months my calls have been randomly dropping mid conversation. At first it would happen every now and then but recently it's gone so bad, multiple times a day. Instead of them trying to find the root problem they told me I should buy a more expensive plan, I refused. Next, they tried giving me a new eSIM, that did not work. Then they told me to talk to apple. I did, apple said my phone did not have problems and that it is verizon. Went back to Verizon. Then they tried to reset my network. That did not work. Then they tried giving me another esim and i told them that did not work the first time. They claimed my phone was defective. Tried to get me to buy insurance to pay for a new phone. Finally agreed to use my one year warranty that comes with buying a new phone. I had to bring that up. They did not disclose to me that my replacement phone would be a LIKE new phone. So i came back to the store to ask for a brand new phone and not a like new one. They told me to go to apple and ask them. That is when i called the customer support. When i asked for a credit or anything for all this inconvenience they told me to just call customer support. I asked if i could at least get a free screen protector since my broke when i had to take it off to get approval for a replacement. So disappointed.

This is a review I still cannot believe I'm writing. The events that occurred during my visit to…read morethis business are like nothing I have ever experienced in my life. On my initial visit it was a simple as a iPhone screen repair. I usually take my phone to my favorite place in Plano, but figured I'd give this place a try since its in Allen. I foolishly did not look at previous reviews, otherwise I would not have come here. I walk in and explain the problem. The screen won't come one and is just black. They fixed the screen, while they were much more expensive than the place I typically go to, the screen is repaired, and I leave with a working phone. A few days later, the screen goes black for no reason and has a line down the middle. Nothing was done to the phone to cause this. I bring the phone in and show him that the phone screen is blank with a line through it. He immediately starts ranting that I pressed the screen too hard, which makes no sense since the phones being used as normal and has been used as normal. This is pretty annoying, and I let him know that it is not normal for a screen to go bad because you think someone pressed too hard, its a poor excuse. I then look at the receipt and see that the receipt states there is a 60 day warranty unless the screen is cracked or there is water damage. I let him know this. Then he changes his story, and he tells me he thinks my screen is water damaged. At this point, he hasn't even looked at the phone or held the phone. I let him see the phone. While he's holding phone, I take a picture of him... I know I'm going to want to have this picture and I know I'm going to leave a bad review. He tells me don't take my picture or I'll keep your phone. I tell him give me my damn phone back, you can't keep my phone because you're mad at me. At this point, I'm pretty annoyed and I tell him he needs to fix my phone, he walks out of the room and goes back for a long while. Next thing you know the police are there. This is one of those situations where his level of escalation is inappropriate and just shows how far a dishonest person will go to justify their theft. Luckily, Allen Police Department is pretty awesome, I explained to the officers what occurred, they kindly explain to me that there is no recourse other than to have a report with call notes created by them. I got the report with notes from them, and from this point, I will take this to small claims court. So to be clear, I took my phone in for a repair, the repair worked for three days, then stopped, and the repair person tells me that it is my fault the repair did not work. He wouldn't fix the screen or refund me, and insult to injury, he called the police on me. This level of escalation is both irresponsible and dangerous. I will never shop here again, and will review anywhere I can to let the world know that if you have a repair done here, they will not back the product, will lie, and at some point may even call the police on you. What an embarrassment for a location like this to be in Allen.

Hell no i wouldn't recommend unless u like being belittled and disrespected by the store owner very…read morepoor costumer care and service. I went asking to get my wife's phone screen fixed and he talked to my wife and me very disrespectfully. The tall dark skined heavy accent gentleman was very unprofessional. This place were my wife and I were disregarded and treated like we don't understand or like we are incompetent. Very poor customer service by his part ( store owner "manager")."Paul O. " I believe his name. The ONLY decent employee was a small short female that i had talked to a few days prior and she was very respectful and super helpful definitely would recommend if SHE AND ONLY SHE WAS THE ONLY EMPLOYEE in that establishment. Other wise,honestly your better off going somewhere else were they care for the customers.

As previous people have stated, unethical, theft, and faulty products. I went in yesterday for a…read morephone replacement and received a phone that was already used, open, and had a missing sim card. He transferred my old one, which is against company policy. I have none of my data transferred over. Half of my calls and messages are not coming in. I had to sit with customer support to try to trouble shoot and the product is still defective. This entire company had folded. They need corporate leadership to do an overhaul and replace these workers. While there, I had entire monologues from the clerk about unnecessary charges, fees, insurance, product deception, and even misleading on how to get my data. Absolutely abhorrent.

The service was amazing.The store manager, Ali, was beyond helpful. He was able to manage multiple…read morecustomers, even with pressure he was still able to be professional. Not to mention making an effort to communicate in Spanish, be patient, and explain every single step. This was one of the best experiences I have had with service.

Amazing Service provided by Gary. My Iphone screen needed to be replaced as the screen was…read moreglitching in various colors. Gary confirmed the estimated time to repair and he had it done in less than an hour on an impromptu visit. Gary also went above and beyond to make sure I was set with the accessories. Thank you Gary

I was told it would take 30-40 minutes to replace my screen for $199. I returned 45 minutes later…read moreto a locked door with a sign on the door stating the shop was closed and the owner was around the corner with a phone number to call. I called, he said he would be back in 30 minutes and would fix my phone then. Don't use this place if you value your property and want to make sure you get it back in a timely manner.

I cannot say enough good things about Josue, Robbie, and Ari! I literally ran into the AT&T store…read moreabout 10 minutes before closing thinking I had a quick fix and they thought it would be quick too. Customer service had somehow activated both my number and my daughter's number on her new phone and then managed to put BOTH phones into SOS mode. Neither of us had any cell service or way to communicate and we were leaving out of town. These guys stayed 50 minutes past closing working on our phones and doing everything they possibly could to get everything straightened out and working again. They never made me feel rushed or like I was inconveniencing them, even though I walked in right before closing with a much bigger mess than any of us expected. Josue, Robbie, and Ari went way above and beyond, and I'm so thankful for their patience and customer service. They absolutely deserve recognition for taking care of us!

This location demonstrates a complete lack of respect for its customers time. People are made to…read morewait, while the manager continues to check new people in and lie about the wait times. 3 employees are busy trying to make the extra sale & upgrade elderly customers while the male manager and an additional employee are free to help but have remained in the back of the store and are actively avoiding eye contact. People are walking out. And the employees up front are laughing. Total BS! At the time of this review, I have been here a total of 90mins. It took an hour and 3 mins just to get helped, only for the female manager and the assistant to tell me to dial 611 (customer service) to resolve my issue. What the fuck?! I haven't had AT&T as a provider for a full month yet, but if this is the kind of shit I'll have to put up with, I'll take my business elsewhere. An hour and a half. No clear answers to my main concern. Sent away to call customer service. Left with issues unresolved.

Stopped by on June 9, 2026, to get a replacement screen protector (XTR5) for my iPhone 17 Pro Max…read more Old one had come off mysteriously and cracked and was unsafe to carry, so I threw it away. I assumed I'd be able to get an in-warranty replacement for $9.99 because I purchased the old screen protector at this same store, and they'd have a record of my purchase. NOPE. They need the old screen protector and WILL DO NOTHING AT ALL if you don't have it. Which is crazy, because Zagg offers the same in-warranty replacement through their website without requiring the old product to be sent in. There are several employees at this store, each with a different outlook. Depending on which one is there, you'll get different results, which, of course, sucks. I have been able to get warranty replacements in the past without bringing in my old protector! The employee working on June 9th wouldn't do jack sh*t for me, he even told me to leave a negative review if I wanted! UPDATE: I went back on June 10, 2026, with my broken XTR5 screen protector and they sold me a replacement, and installed it, for $12+tax. Crazy thing is the in-warranty replacement cost is listed as $9.99 almost everywhere, so this store is pretty much just doing whatever they want. When I brought this up, they informed me they are a ZAGG FRANCHISE and don't have to follow the parent company's policies and prices. Which is jacked up. I only am dealing with them because I happen to think Zagg's products are high-quality, even if the store sucks, and I am unable to install the protectors myself due to a medical condition. A side note: there is NO INDICATION ANYWHERE (such as signage, placards, etc.) they are a franchise, which is pretty sketchy.

The Actual ZAGG Store did Not have the ZAGG IPAD KEYBOARD CASE in stock. At Zagg! I drove 30 miles…read moreout of my way to get there. For nothing. I absolutely love the ZAGG products but very bummed that I wasn't able to buy the case i wanted. Anywhere

I like this place and Ali was really friendly and did a great job. I recommend people come here for…read morecell phone issues. I messed up my screen and frame really bad and Ali easily replaced my screen. Fair price.

It was he second time I took an iPhone in to replace the battery... they did a great job and I'm…read morevery happy with the charges too.

convenient operating hours for me to have the time after work to have my phone repaired friendly…read moreexcellent dependable is how I would like to describe my experience doing business with here in Walmart

Brought iPhone 8 to replace battery - when returned to me, the home button stopped working. I…read morereturned to have them fix the home button they broke, but said it could not be fixed. Would not discount or refund money.

Not only did Whit do a great job on my phone screen replacement, he fit me in same day and I was…read moreout in under 40minutes! He's friendly, patient, and knowledgeable, and CPR's pricing is on par with other repair places. Definitely recommend Whit at CPR Allen for phone repairs!

Excellent service! Whit was able to find a battery for my flip phone very quickly. Highly…read morerecommended. Thank you very much.

needed an inexpensive iPhone quickly for a business. Got an iPhone 7, and Esteban couldn't have…read morebeen more helpful or accommodating. Phone was an excellent price and in excellent condition. Works perfect for my needs. Thank you very much!