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    T-Mobile Experience Store

    3.8 (22 reviews)
    Open 10:00 am - 8:00 pm

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    NEVER SHOP HERE T-Mobile store
    Jacque D.

    NEVER EVER PURCHASE from this store! Bought a hotspot that does not work tried to return after hours wasted trying to contact someone in customer service and the won't take it back. HORRIBLE HORRIBLE HORRIBLE SERVICE!!!!

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    7 months ago

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    1 year ago

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    2 years ago

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    1 year ago

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    3 years ago

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    2 years ago

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    3 years ago

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    7 years ago

    Business owner information

    Photo of T-Mobile

    T-Mobile

    Helpful 23
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    7 years ago

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    4 years ago

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    4 years ago

    Very helpful, will walk you through the entire process and provide you with every extensive detail.

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    3 years ago

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    5 years ago

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    8 years ago

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    8 years ago

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    4 years ago

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    8 years ago

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    8 years ago

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    Photo of Corey U.
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    8 years ago

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    8 years ago

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    5 years ago

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    10 years ago

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    Ask the Community - T-Mobile Experience Store

    Review Highlights - T-Mobile Experience Store

    Moe and Moe (Ironic enough) are knowledgeable and, by far, the most helpful guys I've ever dealt with in customer service.

    Mentioned in 2 reviews

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    Verify this business for free

    People searched for Mobile Phones 492 times last month within 15 miles of this business.

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    Cellphone Repair Allen - Here's the Allen Officers

    Cellphone Repair Allen

    (39 reviews)

    $$

    This is a review I still cannot believe I'm writing. The events that occurred during my visit to…read morethis business are like nothing I have ever experienced in my life. On my initial visit it was a simple as a iPhone screen repair. I usually take my phone to my favorite place in Plano, but figured I'd give this place a try since its in Allen. I foolishly did not look at previous reviews, otherwise I would not have come here. I walk in and explain the problem. The screen won't come one and is just black. They fixed the screen, while they were much more expensive than the place I typically go to, the screen is repaired, and I leave with a working phone. A few days later, the screen goes black for no reason and has a line down the middle. Nothing was done to the phone to cause this. I bring the phone in and show him that the phone screen is blank with a line through it. He immediately starts ranting that I pressed the screen too hard, which makes no sense since the phones being used as normal and has been used as normal. This is pretty annoying, and I let him know that it is not normal for a screen to go bad because you think someone pressed too hard, its a poor excuse. I then look at the receipt and see that the receipt states there is a 60 day warranty unless the screen is cracked or there is water damage. I let him know this. Then he changes his story, and he tells me he thinks my screen is water damaged. At this point, he hasn't even looked at the phone or held the phone. I let him see the phone. While he's holding phone, I take a picture of him... I know I'm going to want to have this picture and I know I'm going to leave a bad review. He tells me don't take my picture or I'll keep your phone. I tell him give me my damn phone back, you can't keep my phone because you're mad at me. At this point, I'm pretty annoyed and I tell him he needs to fix my phone, he walks out of the room and goes back for a long while. Next thing you know the police are there. This is one of those situations where his level of escalation is inappropriate and just shows how far a dishonest person will go to justify their theft. Luckily, Allen Police Department is pretty awesome, I explained to the officers what occurred, they kindly explain to me that there is no recourse other than to have a report with call notes created by them. I got the report with notes from them, and from this point, I will take this to small claims court. So to be clear, I took my phone in for a repair, the repair worked for three days, then stopped, and the repair person tells me that it is my fault the repair did not work. He wouldn't fix the screen or refund me, and insult to injury, he called the police on me. This level of escalation is both irresponsible and dangerous. I will never shop here again, and will review anywhere I can to let the world know that if you have a repair done here, they will not back the product, will lie, and at some point may even call the police on you. What an embarrassment for a location like this to be in Allen.

    Hell no i wouldn't recommend unless u like being belittled and disrespected by the store owner very…read morepoor costumer care and service. I went asking to get my wife's phone screen fixed and he talked to my wife and me very disrespectfully. The tall dark skined heavy accent gentleman was very unprofessional. This place were my wife and I were disregarded and treated like we don't understand or like we are incompetent. Very poor customer service by his part ( store owner "manager")."Paul O. " I believe his name. The ONLY decent employee was a small short female that i had talked to a few days prior and she was very respectful and super helpful definitely would recommend if SHE AND ONLY SHE WAS THE ONLY EMPLOYEE in that establishment. Other wise,honestly your better off going somewhere else were they care for the customers.

    T-Mobile Experience Store - mobilephones - Updated May 2026

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