12/24/21- Friday Great customer service by Akash (?). The line was long. Other than that, it was awesome!!! Thanks!!! read more

AT&T Store - 12/23/21 - Mobile Phones Near Me - Frisco, Texas

Service. Last October I upgraded my device. Both my roommate and I purchased screen protectors. Both had free replacement. Guy that helped us started that since my roommate is an AT&T employee it would be on her account and all we had to do would be come in and they would replace it for us. On our visit today, the employee stated that we needed the box and had to scan the QR code on the back of the box and needed to go to another location to have it replaced. None of this was told to us at the time of purchase. As a matter of fact, the employee at the time put our screen protector's on and threw the boxes away. Should he not have started this at time of purchase and given us the boxes? The employee today did not seem at all interested in helping us. He did not even attempt to Abe's her account to see if we had any other options. I guess since this was not a commissionable items he had other things to do. Will not be purchasing anything here in the future. read more

I do not leave negative reviews lightly, but my experience with this AT&T store was disappointing enough that I feel it needs to be shared. As a long-time corporate customer, we sent an employee into the store expecting assistance with an issue, but the manager was unwilling to make any real effort to help. Rather than offering an alternative solution, he appeared dismissive and uninterested. It was clear that he either did not have the knowledge needed to address the issue or simply did not want to take the time to assist us. What was most frustrating was not that he did not immediately know the answer--it was his lack of effort and professionalism. A manager should be willing to problem-solve, support customers, and set an example for the rest of the staff. Instead, he made her feel like a complete inconvenience. We have been an AT&T customer and expected much better service, especially from someone in a management position. This experience reflects very poorly on the store and should be addressed by upper management. read more

The workers at this location are very dismissive and act like you're doing them an inconvenience by coming in for help. So disappointed that I couldn't get help over the phone or the store!!! This company is starting to lose me it feels like a waste of money for awful customer service!. read more

Great store wonderful Employees they're Amazing people Richard Haight sales manager and Aakash the both take care of me and fixed my issues I recommend everyone go there the more important is they are very honest. I never go back to AT&T at custer and Eldorado. 8801 Eldorado pkwy Ste 400 McKinney,tx75070 assistant manager was and very rude to me also one of the sales person was liar and rude too when I went to fix my issue. read more

The AT&T sales rep lied about the monthly bill, told me I would have service in my area and promised me my buy-out VISA within seven business days. Not only is the monthly bill $50 higher than what was given but I am told my VISA will arrive within 4-6 weeks! In addition, I have to buy a cellular box to place in my home to have service. Also, I was told with the screen protector that once I register it, it would be free for a life time. My son cracked his and I learned that it is NOT free and we would have to pay to replace it. AT&T has lied to me literally since day one and their services are the worst. I would NOT recommend this provider! read more

I brought my 80 year-old mom into the store yesterday to help her get her first iPhone. I have to brag about the service we received from Dylan. He was very patient, helpful and understanding. Not only did he make sure my mom fully understood what she would be billed, but he also went above and beyond by giving her personal advice regarding her hearing aid and use with the phone. It was a positive experience and I'm so grateful for the wonderful help we received! Thank you, Dylan! read more

Called to get some help with my phone . The guy transfer me to a women . The whole time they are laughing and joking in the background . Super unprofessional, asked me to repeat myself several time . Well maybe if y'all acted professionally you would be able to hear . read more

We are beyond disappointed with the service we received at this store. The store manager is a racist and extremely condescending. My husband and I went there to trade in our cell phones after switching our service to ATT ( already regretting that decision) whilst there, we decided to buy Apple Watches. This was a total nightmare. We were interested in a certain band color and he dismissed us by insinuating that it's not a big deal because we can simply go to amazon and buy what we want. What? Like it's for free! We felt rushed and left the store after buying 2 Apple watches with one ordered to be delivered to our home because it was not available in the store. Unfortunately, when I got home, I realized that the band was too BIG. We went back there on Sunday the 24th to see if we can swap it out for a smaller size and were told to Come back on Tuesday by Dillan, (who was very helpful )when they get their shipment. We also discovered later (via email from ATT) that they had tagged a protection plan on both watches without being told by the store manager during the sale. We went back and were informed that we'd have to pay a restocking fee for the exchange because it's an inter changeable item. Out of principle, we decided to return the watches. I will never give them my business. read more

I raced into this store in a complete panic over a functional issue with my phone & Wes helped me in no time flat!!! I am so grateful, he was super informative & most importantly, he did not make me feel like an idiot when all my phone required was a simple reset. This location is awesome & I will be back as soon as I am ready to purchase another phone! Thank y'all!! read more

I came in to trade-in my old phones for bill credit and the entire process went over smoothly. I couldn't be happier about the fast, friendly, and accurate service. The associate who helped me was super chill -- didn't try to up-sell me on anything (yas, please!) and was very knowledgeable. If I were still an AT&T customer, I would come to this store again for assistance... but their cell service sucks so it was fun while it lasted. read more

Went in for an upgrade today. I was greeted promptly by Jonathan. He is a true professional. He is the model for the perfect customer service experience read more

Wow!! Worst experience I have had at an AT&T store. Been a customer for about 15 years and never have I've been treated with such disrespect. I work in HVAC, it's Friday evening after work "I don't look my best because of a hard day at work" I searched for the closest AT&T store on my way home because I was looking in upgrading my IPhone 6 to the IPhone XS. I heard they have three different colors and wanted to see them before making up my mind. I arrived at this location and "which was empty" was not greeted or asked for assistance. Finally I got Josh's attention. His attitude seemed a little irritated, but I knew it was Friday and he was probably ready to go home so I made nothing about it. As sons as I asked about the new iPhones he gave me a look as if I was some dummy that should already know what the new iPhone is. Shrugged that off as well, then I asked him that I was thinking of upgrading and would like to see them so I could make up my mind. This is where I pretty much gave up on Josh. He looked at me and said "I can't show you the new iPhones because people may steal them"...... what??? What in the world would make you say that to me. Did I look like I was going to steal something? Was it my appearance? Was it the fact that I am Hispanic? What was it Josh??? All your phones are on display, I just thought maybe you could guide me to where those IPhone XS where at so I could see them. Why would you go there directly. I got a little smart and told Josh he must not want to make a sale, he simple responded he did not care. Again completely disappointed with his lack of customer service and disrespect towards me as a honest hard working man and customer. I told him I would be talking to his manager Michael; Josh just looked at me and said that was fine. Complete disappointment in you buddy. By the way, I'm typing this on my new iPhone XS Max that I got from AT&T store I got from further down the road. Love my new phone and I really like AT&T but Josh is just a sorry joke. read more

Had to wait a bit as expected, sometimes doing business takes time and I understand that. However , the man that was assisting me today was very kind and thorough. He got to the point and helped however he could. Thank you for your help today I am enjoying my new phone very much. read more

10 STARS!!! THANK YOU Michael. Yahoo sold to Verizon and if you started Yahoo mail with AT&T back in the day, like me, 1st of the month , can't sign in or reset password. I Spent HOURS on 1800 and 1866 and 1844 numbers, and called Verizon and AT&T and got NOWHERE. I went on foxfire as advised, online trouble shooting, NADA!! Michael ( Bless You) Spent 3 hrs!!!! Fixing it. Thank YOU!!! Thank you!! Thank You!!! P.S. And I warned all my kids about the flashlight App spying on your phone's!!!! read more

I've had multiple great experiences here. I tried going into the one in Allen and definitely not the same great customer service. So I came back here and was not disappointed. Everyone here is extremely attentive and super help and the manager definitely sets the bar high and it shows. I don't necessarily love to socialize but they made it so easy and comfortable. And obviously why would I not be bouncing off the walls with happiness with my brand new iPhone pro max! But no seriously check them out they are down to earth, friendly and very knowledgeable! read more

Stay very clear of this location. I agree with the other reviews they do not seem to know their job, the product, services, etc. Not to mention very rude, poor customer service, and the inability to maintain good customer relations! I had been having problems with reaching someone with ATT so I called this location to see if they may know of a way to reach them. A female answered she could not help period. I asked for the manager she declined to transfer me. I repeated to please give me the manager, she declined and told me he was busy and so I asked for his name and hers she hung up on me. I called back and they let the phone go to the answering service. I waited about a minute and called again this time Michael answered the phone. I asked how many women worked there because I had an issues with one of the females and would like to get her name. He asked why I told him that I was filing a complaint and a review. Michael then in a angry voice told me no he wasn't giving me her name and told me to go ahead and file the complaint he didn't care. read more

Both Jocelyn and the manager Michael were awesome. We were there a while while being helped and several folks came in and they were very helpful friendly and courteous. They took care of our issues and helped with some purchases also. Great staff!! read more

Do not believe the sales reps in this store are the most upfront about hidden fees and charges. Have had much better experience at the ATT store in Stonebridge Mall. read more

This AT&T store is not very knowledgeable in the plans and billing. After making changes to my account, I discovered my billing statement was a huge mess and $200 more than I was told, I called AT&T customer service, they said the issues come from the store downgrading the data and increasing the premium. Customer service advised to see a store manager to have the issues resolved. So, I went BACK to the store. A manager was there, but salesperson I dealt with was not. The manager said there was nothing he could do, I needed the salesperson. So I had to come back the following day. The salesperson asked a manager for help, and again, the manager said he couldn't do anything...call customer service....customer service told the salesperson, the manager needed to issue the credit. The manager said the salesperson would need to get the regional manager to do it....needless to say, after dealing w this mess for about 8 hours over a week, I once again called customer service (very frustrated over the lack of resolve) and since the store was not handling the issue as they should have, customer service was able to issue the credit and resolve the issue. The bottom line, had I not been a customer for the last 15 years, customer service wouldn't have issued the credit and I highly doubt the store would have. I will not do business at this location again. The sales team is not knowledgeable, the managers are not efficient or knowledgeable. I honestly have no idea how they are even open. This game of cat and mouse was ridiculous and seemed as if they hoped I would drop the issue and just pay the additional $200 mistake they made. Not a single person in that store was helpful except the salesperson. His managers left him out to dry. And there was a weird exchange/passive aggressive argument between the employees/managers that was extremely awkward. Save yourself the hassle, avoid this location. read more