SPLAT was the noise my daughters phone made when she dropped it outside by the pool... SCREEN cracked... My wife and I were made and on came the lectures. "The phone cost a lot of money, you need to take better care, etc etc etc" Then low and behold, a week later, SPLAT goes my wife's phone... SCREED cracked... I took both phones on different days to get them fixed at uBreakiFix, and the results were incredible. First of all, they respect the rules of social distancing by making sure they all wear masks and no more than three customers in the building at once. On top of that, they take the care to speak to what the problem is with the phone and what they will do to fix the problem. End of the story is, after being repaired, and it's been over a month, both phones are perfect with no issues. I feel better knowing that if I break my expensive investment, there's a place that will take the time and provide an excellent service to repair my investment back to normal. Now, when I see my daughter making her Tik Tok videos outside by the pool, I'm less apt to yell a warning of "don't break your phone" since I know worse case scenario, it's a repair, not a replacement. read more

Just go to the one 10 minutes away. Terrible service overall, cracked screen was fixed but was not professionally done at all, payed too much for a shitty repair I had to come back in to fix a week later after it fell 5 inches off the floor. These people won't disclose any conditions to their repairs and replacements and wont make it documentable. My first mistake was even going back to the place the first time when they were 30 minutes late to open the store ,just unprofessional people running a circus. read more

I took my phone in today because the led seemed to quit working last night. I took it in and the person at the counter saw the same thing. I picked it up 2 hours later and was told there was no damage it's working now. $222 please. Our technician looked at it so you owe us. I will do my very best to avoid this place in the future. No stars deserved read more

When I walked into the uBreakiFix store, I honestly didn't know what to expect--I had been dealing with my phone battery acting up for a while, and when it finally gave out completely, I thought I'd be without my phone for days, maybe even longer. But the moment I stepped through the doors, I felt like I was in good hands. The staff was so friendly, welcoming, and professional that I immediately felt a wave of relief, because I could tell they actually cared about fixing my problem instead of just rushing me through. I handed over my phone around 3:30, kind of nervous about how long it would take and whether it would even feel the same again, but they reassured me that it would be done that very day, which honestly blew my mind. True to their word, when I came back at 6:00, my phone looked absolutely brand spanking new--like it had just come straight out of the box. The battery worked perfectly, the screen was spotless, and they even gave it a nice clean-up that made it shine like I had just bought it. I couldn't believe how fast, efficient, and careful they were! read more

Brought in my old iPhone 11 Pro Max for a screen replacement with insurance. Process was fast and easy. It was complete within 1.5 hours. I was able to trade my phone in that day for a full replacement credit from ATT. 5 stars! read more

Was a quick and fast solution to my broke. Screen. Insurance covered everything and I didn't have to send my phone off or have to get a new one. read more

Alonzo helped me out quick and easy. Great customer service and showed new ways to use my phone. Thanks again

They stole my iPad. Brought it in for broken screen and they kept stalling on repairing it. Then 3 months later said it was my fault for "abandoning" it. Bunch of thieves. read more

My iPad charging port was not reading the charging cable and they were able to fix it quickly. I highly recommend this one stop tech shop! I'll definitely be going there for all my future electronic repairs. Great customer service and the staff are friendly and knowledgeable. read more

Stop by AT&T because my daughter's battery and her iPhone had stopped working and would not charge. AT&T pointed me to this place after helping me file a claim with my insurance. Stop by this place the next day to drop off the phone. It was ready the same day. He even changed out my daughters screen protector shield that was cracked for only $20. They had some intriguing deals on whole home electronic insurance. That will probably be something I would want to look for in the future. No more buying insurance for individual pieces or equipment that you purchase and having to keep up with all of that. You now have one service that takes care of every electronic device in the home. You can go to them to drop off things, they can also come to you for repairs as well with their mobile unit. They do Mount televisions on walls along with other things. read more

Just want to thank Tracy and the fine people at uBreakiFix today. I had an issue with my iPhone where my charger wouldn't fit inside the port anymore. Tracy took my phone blew some gunk out of it and came back 5 minutes later with a working phone. No charge. Super fun and kind staff. Thanks again guys! read more

I've been wanting to share my long story. Why is there no zero rating? I brought my Apple MacBook Pro laptop computer (which is my sole work computer) in for a minor repair. I paid for the replacement part and dropped the computer off when the part arrived. I was told the repair would take an hour and to pick the computer up at closing time. By the way, my computer was working well, there were no mechanical problems. I was extremely disappointed to learn that the technician had damaged my screen while making the repair. Apparently, he punctured my screen trying to remove it to make the repair. He did not know what he was doing. He offered to order me another screen free of charge, but wanted to order it in a different color????? I said no, and I asked for a part that matched the color of my computer and asked that he put a rush on the part. I was upset and refused to leave my computer at the store until my part came in. The store was not prepared to provide a loaner computer, nor do they have access to any vendor that loans computers. They offered no compensation for the cost of a loaner. I learned after several days of the part not coming in that the individual who destroyed my computer moved to another store and was virtually unreachable. Somehow he was the only person who knew (or didn't know how to repair computers.) How convenient. It was hilarious because I was watching TV a few days later an ironically saw the individual who destroyed my computer on a segment of "Good Morning Texas" talking about how to take care of your electronics. Long story short, I had to wait weeks for the replacement part (remember this is my work computer for my small business), and I had to get a loaner computer on my own at a cost of $350. The part arrived, but the technician was not in to fix the computer (because he moved stores and had to travel back to the store so he could fix the computer that he destroyed.) By the way I tried to get them to let me take the replacement monitor somewhere else for repair, but they would not let me. So nearly a month later my monitor was replaced (remember the store was at fault.) I get home and start using the computer. Suddenly the monitor is flickering. I thought it was nothing then rebooted my machine. It continued to get worse to the point that the screen was flickering so bad that I couldn't see anything on the screen. THIS TIME, I took it to Apple Care and the technicians stated that the Ascurion technician at this store DESTROYED MY HARD DRIVE in the process of repairing it, and that I would need a new computer! I really think that the guy knew he destroyed my machine when he first punctured my monitor. This was confirmed when we attempted to transfer data from my old computer to the new computer. Needless to say that I am furious that I had to buy a new machine. Those of you with MacBook Pros know how expensive they are. I had no choice because my business productivity was suffering. People have told me to seek legal recourse to replace my previous machine that was working perfectly fine before I took it in for a minor repair. I don't trust these people and there is never a decisionmaker on site. They hide in the back of the store and decide which one of them will tell you the bad news about your electronic. DO NOT EVER bring your computer to this store for repair, and I would say, don't trust any of your electronics to this store (particularly the one on Spring Creek.) They do not know what they're doing and they will leave you hanging. Last but not least, DO NOT let them talk you in to buying their electronic repair plan. It's not worth it at all. read more

I brought the phone in as instructed by Samsung. I brought it to the Plano Texas location. I was told it could not be repaired and I had to send it to Samsung for a warranty replacement. Samsung informed me all it needed was a new LCD which they replaced and shipped back to me. I was without a phone for a week due to the Asurian Tech being unable to properly diagnose the issue. read more

Judging off reviews, I sent my husband to the store with our iPad to get a new screen put on. I had called around to other stores that gave us approximately 1-2 days for repair and couldn't exact quote but said approx $200. 1. The price - crazy! My husband dropped it off and never got quoted. We have a receipt that says $0 for the price. We were never once verbally or in writing told the price. 2. Time - they took over a week with it in their possession to finally get a part in supposedly. It's an iPad screen that every other store has in stock. 3. The "repair". So they repaired this without giving us a price and when my husband picked it up they said "513.00" was the total cost. We could buy an iPad for that! My husband asked him to put the The kicker - it now doesn't work. So we dropped it off because it was inconvenient to use with a shattered screen with little kids. But now - we have no iPad and a cracked screen. I will not be accepting this. Do not go here!!! read more

Terrible customer service. Lazy and rude front desk help. My claim was complete and the associate told me it wasn't complete to con me into scanning a QR code to log into my service to sign up for an optional add on. I declined after trouble logging on and questioning why it would be necessary, he then admitted it was an optional service they were encouraged to push. My phone was going to be 2 hours in repair, after a minute I heard laughing and swearing in the back. Front desk help was watching videos and kicking back unaware of his loud F bombs. I informed him I would wait elsewhere and come back later. Repair was ok, I was just handed my phone and sent on my way. read more

I called ahead and said I had a Panasonic LUMIX camera that the on/off knob part fell off. I asked if this is something they can fix. Clerk said bring it in and they can give me a quote. Took an Uber ride there just to be told they don't have the parts for it. Why do you think I called ahead and asked? They should have just told me over the phone and I could have saved the Uber ride money and time. read more

Be aware of scam!. Bait and switch!. DO NOT BUY THEIR INSURANCE!. Fix your phone somewhere else and stay safe! I contacted them on a Saturday May 8th 2021 to get a quote for fixing the screen of my phone. They quoted me $400 and they would be able to fix it until Monday or Tuesday of the next week. However, If I were to purchase an insurance from them, then I would become a member and the price would be $300 and they could fix it the same day. I agree to buy the phone insurance and become a member. I've been paying $27.05 for 5 months now. My phone broke down again and when I called them they told me that the insurance I have is only for household items and not for phones. Apparently they lie and pressure you into buying a worthless insurance by giving you a fake discount and only be willing to fix your phone the same day if you acquire it. I try contacting the store owner only to be transferred many times to Asurion. They will soon receive court notice. read more

Called later in the day on Sunday to see if I could get my 6S screen replaced. They said they could squeeze it in by 5pm. Looked like a busy day, but they stayed late, always kept it professional, and finished up both my screen as well as a new battery and screen protector. Exceptionally good pricing for all that they did. I appreciate their professionalism and making sure I walked away as a satisfied customer. read more

Suneeta the manager was rude and very unhelpful I show up yesterday after setting up claim that said to go to that location and they would fix while I wait manager Suneeta I believe she would not spell it. Tells me yesterday they have to order and part and come back tomorrow. I ask how I can be sure it arrived. She gives me a store card with a number but of course it goes to a call center. Which I called today after 20min got Tony who says he called ruth at store they have part. I drive 30min again each way with 5 dollars in tolls. She trys to say I should have called first because part is not available. I explained I did call the number she gave me and check. She says we'll that number I gave u doesn't actually go to store. I ask then my did u give it to me and just say I should have called first. She has no answer and goes to back and doesnt return for 30 min. I call out for someone to be at front of store but they will not only telling me to continue waiting. Don't trust these people they just don't want to help read more

Excellent customer service and technical work. Went beyond what was required. Will use them again.

Would give one star if I could. I have called and emailed because no one showed up to my house for the appointment. Instead, all I got was an email with a new appointment day/time for when I won't even be in town. They will not help return my deposit either. read more

Had iPhone screen replaced 2 weeks ago - for $160 screen cracked out of the blue! They clearly use garbage products - buyer beware

My wife's iPhone locked up. I went to my old stand by, You Tube. I spent about an hour and gave up. We went out shopping for a new phone and decided to try uBreakiFix as a last ditch effort. They took it to the back and came back with it about 30 seconds later. It was as good as new and they didn't charge me for it. I will be back! read more

My phone's charger port has been very finicky for the past month or so to where I had to hold the charger at a certain angle to get it to charge. I came to see if they could get it fixed and the technician, ( I don't remember his name but I think it was Miguel) was not only very friendly but fixed it within 10 minutes. I would definitely recommend this place :) read more

uBreakiFix you are garbage. My phone battery was lasing about 4-5 hours so I needed to get it replaced, which is covered under warranty for Google because pixel has this problem often apparently. A few weeks ago: 1) made an appt at the coit/spring creek location. Appt is confirmed. Go there and they are closed. No contact from them after that. 2) I call corporate to see if I can get in somewhere else and they tell me they don't know why it's closed... 3) make an appt at the Frisco location and actually get there. They change my battery. Left with the battery at and after the phone passed their diagnostic. 4) battery life doesn't improve over the next week. Call Frisco to see what the next steps are. They tell me I need a motherboard replacement but they don't have it. They tell me to call around. I call around, find one at the coit and spring creek location. Back I go. 5) go to coit and spring creek. The guy doesn't want to do the motherboard replacement. He suggests a second battery replacement. Ok? So he does it. Hands me back my phone at 1% battery life... No diagnostic done I'm guessing. Whatever. Ive taken time out of work for this so I just leave. 6) now my camera errors every time I try to open it and flashlight doesn't work. Today: 7) made an appt online. go to coit and spring creek. They are closed. Again. For an undetermined amount of time because all their employees quit I'm guessing. 8) call Frisco. They tell me they can't do anything because they aren't a corporate store and I have to go to the other Plano location at 75 and spring creek. Fine... 9) we go straight there. I tried to call. No one answers. I've left VM in the passed that no one returned so I don't even bother. I get there and the lady says their booked. She says to try again maybe next week. I ask her if there are any other corp stores. Addison, but they are closed. Plano, but they are closed. And McKinney or mesquite. I ask how I am supposed to know if they can get me in since they don't answer the phone or return messages. She says online. I've done that three times and two of the three confirmed appts for stores that were closed. Her response : I don't know what to tell you. No one wants to work because of unemployment. No. No one wants to work for you because your corp doesn't pay you and obviously doesn't give a shit about sending pissy clients your way. No wonder no one wants to work at this garbage place. In conclusion, if you don't have to deal with uBreakiFix don't do it. read more

AWESOME customer service!! Highly recommend. Took my android in because it wouldnt properly connect to the charger and the associate was able to repair it on the spot! Excellent and honest work read more

I was so happy i chose this company. I got my laptop fixed in Windermere FL, and ended up moving back home to TX for quarantine. My laptop battery started to expand, but i had to wait due to the closure. But I decided to take it back to this location in Plano. The staff was so kind to me. Jonathan, jacob and Moe made sure i was taken care of each step of the way. Every phone call they were able to provide updates, and made sure that i was taken care of. Thank you so much for all you do, Spring Creek UbreakIfix. I will definitely be back! read more

I when to the Plano location, a woman name Tracey fixed my phone. The next day the phone broke again. I tried to return to the location but she would not help me. She was so rude. I came to the west Plano 6205 Coit rd location and BREE WAS AMAZINGGGGGGGGGG. she was willing to help, so loving, she made sure I was taking care of, nice to everyone. I will forever be grateful for her hard work. There wasn't one person that came into the store and didn't smile after she helped them. read more

If I could give 0 stars I would. Terrible customer service. These people don't give a shit about the customers. They just take your money. The dude named Aaron didn't even put all of the screws back in my phone. $140 in the trash and left with more problems than I came in with. Never coming back.I ended up going to Fast Cell Phone Repair in Plano. they were so friendly and honest. they charge less than half the cost of this shitty place. read more

If I could give 0 stars I would. Terrible customer service. These people don't give a shit about the customers. They just take your money. The dude named Aaron didn't even put all of the screws back in my phone. $140 in the trash and left with more problems than I came in with. Never coming back here again. Go to Fast Cell Phone Repair in Plano. they are so friendly and honest. less than half the cost of asurion. read more

DONT COME HERE! If your iPhone screen is cracked don't come to this place to get it fix, I recommend you go to Apple store. I had my phone cracked and came to this place to get it fix. Their screen is cheap ass from china, the screen stop working after a week. Went to Apple to get it fixed and it works again. Apple said the screen I had was not real. I dont recommend this place. Go to Apple a little expensive but it's cheaper cuz you don't have to spend money twice to fix the screen. read more

I took my phone in to be repaired on Wednesday, they called on Thursday to say I could come get it. I didn't get off work in time (I drive for Amazon), so I went Friday morning, to be told that I couldn't get my phone because he didn't have the code to open the safe. Saturday morning I called to say I was coming to get my phone, and was then told the store was closed because of a case of COVID. So I asked if someone could take it to the McKinney location so I could pick up my phone, and was told no. I called corporate 5 times, but never received a call back. It will now be Monday, before I know when I can get my phone(6 days without my phone). If they think I'm paying them , they are CRAZY! (If I could have given a negative rating I would have) read more

Can't say enough good things about this location, their team, the service provided, and timeliness of completion. A+ Score! Special thanks to Will - I appreciate the help today! Keep up the good work guys read more

My Pixel 3 was in endless reboot hell the week of Thanskgiving while I was out of town in Dallas. Devlyn quickly diagnosed the issue: a faulty motherboard. Even though the phone ended up being categorized as BER (Beyond Economical Repair), he got me the necessary documentation to begin my warranty claim. That's efficient service! read more

I had a fantastic experience thanks to Omar at the Addison location who helped me with a quick, professional (and safe!) iPhone repair during the Covid situation. My phone was unresponsive after a fall, and Ubreakifix seemed to be my only option, as Apple stores are well closed by now. I called at 6:20 PM (they closed at 7 PM), and by 6:45 PM, Omar had already repaired and diagnostic tested my phone! He met me by my car with a mask/gloves and I felt completely safe. Thanks to Ubreakifix for offering curbside repair during this time and thanks to Omar who saved me a huge headache! read more

This place is awesome! They repaired my phone so quickly and answered all questions about insurance vs out of pocket expense.

Amazing store. Quick service. Quality work. Reasonable prices. Hopefully I wont have to, but if I did, I'd definitely use them again. HIGHLY RECOMMENDED!! read more

This establishment has very poor service. Me and my friend wanted to get her phone fixed and the guy inside was rude then he had the audacity to say "we are denying your service because you have been rude and have had an attitude"...That is no way to speak to a PAYING customer! DO NOT GO HERE!!! read more

I am very happy with this store. We had a broken screen and they were able to fix it. The staff was kind, professional and patient with me when I did not understand. Outstanding read more

They pretend they can't hear you when you ask for a price quote. Did it multiple times.