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    4 years ago

    If I could leave a zero I would. Run. Their store service in Allen is very poor. Understaffed and they do not accept appointments.

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    AT&T Store

    AT&T Store

    (62 reviews)

    $$$$

    I cannot say enough good things about Josue, Robbie, and Ari! I literally ran into the AT&T store…read moreabout 10 minutes before closing thinking I had a quick fix and they thought it would be quick too. Customer service had somehow activated both my number and my daughter's number on her new phone and then managed to put BOTH phones into SOS mode. Neither of us had any cell service or way to communicate and we were leaving out of town. These guys stayed 50 minutes past closing working on our phones and doing everything they possibly could to get everything straightened out and working again. They never made me feel rushed or like I was inconveniencing them, even though I walked in right before closing with a much bigger mess than any of us expected. Josue, Robbie, and Ari went way above and beyond, and I'm so thankful for their patience and customer service. They absolutely deserve recognition for taking care of us!

    This location demonstrates a complete lack of respect for its customers time. People are made to…read morewait, while the manager continues to check new people in and lie about the wait times. 3 employees are busy trying to make the extra sale & upgrade elderly customers while the male manager and an additional employee are free to help but have remained in the back of the store and are actively avoiding eye contact. People are walking out. And the employees up front are laughing. Total BS! At the time of this review, I have been here a total of 90mins. It took an hour and 3 mins just to get helped, only for the female manager and the assistant to tell me to dial 611 (customer service) to resolve my issue. What the fuck?! I haven't had AT&T as a provider for a full month yet, but if this is the kind of shit I'll have to put up with, I'll take my business elsewhere. An hour and a half. No clear answers to my main concern. Sent away to call customer service. Left with issues unresolved.

    Verizon

    Verizon

    (38 reviews)

    $$$$

    I came into this corporate store very frustrated and had excellent customer service from AJ. They…read morewas so helpful and patient with my frustrations. Highly recommend them for help.

    WORSE PLACE!!! I had a horrible experience at this verizon. My experience was so painfully bad I…read morehope people see this and do not go into the store and switch to a different company. The laziest wokers most unprofessional workers. Not helpful at all. The only one that was semi helpful was one guy. Overall the girls avoiding customers, pawned off customers. Hid in the back. One girl was putting a screen protector on her own phone instead of helping a customer. One was just on her phone. They hid in the back. I spent two hours in that store and ended up calling customer support. I went in to this store and requested some help with my phone because for the past couple of months my calls have been randomly dropping mid conversation. At first it would happen every now and then but recently it's gone so bad, multiple times a day. Instead of them trying to find the root problem they told me I should buy a more expensive plan, I refused. Next, they tried giving me a new eSIM, that did not work. Then they told me to talk to apple. I did, apple said my phone did not have problems and that it is verizon. Went back to Verizon. Then they tried to reset my network. That did not work. Then they tried giving me another esim and i told them that did not work the first time. They claimed my phone was defective. Tried to get me to buy insurance to pay for a new phone. Finally agreed to use my one year warranty that comes with buying a new phone. I had to bring that up. They did not disclose to me that my replacement phone would be a LIKE new phone. So i came back to the store to ask for a brand new phone and not a like new one. They told me to go to apple and ask them. That is when i called the customer support. When i asked for a credit or anything for all this inconvenience they told me to just call customer support. I asked if i could at least get a free screen protector since my broke when i had to take it off to get approval for a replacement. So disappointed.

    Spectrum - isps - Updated October 2026

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