Dwayne, Maryland, I…read morewould like to sincerely thank Zachary Geringer and the entire Dreameadia team for their |professionalism, outstanding customer service, and unwavering dedication to customer satisfaction. Hannah from Sales is always there to help, making sure you get exactly what you're looking for at the best possible price. Her knowledge, responsiveness, and commitment to helping customers are truly appreciated. A special thank-you to Eridan, who went above and beyond to help me resolve an issue with my Trinnov Altitude. He remained in constant contact with Trinnov throughout the process until the issue was completely resolved. His dedication, follow-through, and commitment to making sure I was satisfied truly exceeded my expectations. I have been working with Dreameadia since 2022 on all of my home theater projects, and they have consistently provided exceptional service and support. It is rare to find a team that combines expertise, professionalism, and genuine care for their customers the way Dreameadia does. Thank you, Zachary, Hannah, Eridan, and the entire Dreameadia team, for always going above and beyond. I highly recommend Dreameadia to anyone looking for exceptional products, expertise, and customer service for their home theater needs.

Seems like an unreliable company or one with weak processes. I ordered a remote, went on radio…read moresilence. When I sent a reminder after a week, suddenly they sent me a tracking email. I asked why the delay and whether my email triggered this, no response. If someone cannot even process a simple remote order efficiently, cannot trust them with anything larger.

Jose and crew did a wonderful job mounting both our TVs as well as a sound bar. They were…read morecourteous, meticulous, and the craftsmanship was exceptional. They helped walk me through each detail of the install and they did a wonderful job ensuring that everything was level and mounted correctly. I wouldn't hesitate recommending them for any additional installs.

Highly recommend!!! Fast, professional, knowledgeable. I couldn't be happier! I will definitely…read moreuse them for future needs.

Great to work with.. On time and Installation done right!! Even provided a reasonable quote for…read moreadditional items..

Levi did a great job hanging my TV! He was very responsive and even communicated with me to ask if…read morehe could show up early to our appointment. Pricing was very reasonable and transparent. He provided a full motion mount and had my tv up on the wall in less than 20 minutes! He was also so nice to my little dog who kept wanting to "help" him. Highly recommend Levi! Will happily use him again!

Mixed feelings about hiring Mike's company to mount my 82" TV…read more First, and most importantly, Michael was super nice and polite and professional - had all the necessary tools, and his assistant even brought along a mini shop-vac to clean up. No weird vibes, and I was extremely comfortable leaving them in my apartment while I ran some quick errands in my apartment complex. Found them through Google and communication was prompt and professional. No solid pricing given in text though requested, only a range over the phone beforehand during our intial call, however it was in the same range as another quote I received. They offered a convenient 3-hour time window and arrived later in the day per my request so I could run errands during the day. Also discussed buying an 85" Frame TV from them, to be delivered later. Originally was told he would price match, and upon leaving he said he would call me with prices - so it remains to be seen if he will actually price match. The TV was mounted nicely for a decent total cost of $286, including their thin-profile mount. However, the TV is off-center by about 3 inches, which is a letdown given my attention to detail. I mentioned it in a text to him when I also requested a copy of my receipt. I received the receipt, but no reply to my comment about the TV being off-center. Opted not to install the soundbar due to aesthetic concerns with my future install of The Frame. I ended up buying The Frame and mounting it with my buddy. Unfortunately, due to the lack of simple precision on my bedroom TV, I couldn't justify hiring Mike again.

I'm sorry to say I didn't/haven't had a good experience with MS Installations…read more I recently hired them to put together a simple hanging wall shelf and to hang it & my 55 inch TV on the wall above it and hide the wires. I provided the shelf and they the mount and an extra $60 to get the wall outlet up to code. I was charged $390 for all of that and I did feel like it was too much at the time but I just wanted it done and did not want to have to bother my friends or family to try to do this for me. The Technician could not figure out how to get the remote from my TV or cable box to work my sound bar which it was doing prior to them coming out and after several minutes I told them he could go home because it was late and that I would call the sound bar company. I spent just over an hour with the sound bar company the next day and we could not figure out the issue. This is a soundbar I bought less than a year prior and the most expensive one I've ever purchased because I wanted something of a good quality. The tech also left The wire connecting the TV to the sound bar showing and told me that it could not be hidden. That was something that bothered me aesthetically but I painted it to match my wall paint and figured I would just have to live with that because I trusted that was accurate. After watching TV for a while I noticed a popping type sound coming from the subwoofer that was never happening before as well as the fact That now my streaming shows were buffering and that almost never happened before. When the technician was here and taking down/apart my set up I pointed out to him that I put an ethernet hard cable from the Wi-Fi router to the TV because I always felt that gives you a better connection. He said it is not necessary and I didn't watch him but it turns out he didn't put a hard cable after all. Obviously he was wrong because then anything I watched streaming was buffering quite a lot and not as clear half the time! Very frustrating so I reached out to the technician that did the work and was told that they would have to charge a $65 service fee to come back out. I decided then to see if I can live with it or figure it all out. I'm still flabbergasted that the work they did messsed up the quality of my audio/visual and they wanted to charge me to come back out and fix it. My nephew came over a few days later and he synced up my cable remote to the sound bar but he couldn't figure out the weird sound when I would pause the channel or change channels coming from the subwoofer so JBL/Harman sent me an email with several suggestions to try out which included changing the cables/ports. MS Installations Provided the hardware to hang my TV and it was one that is flush to the wall so I can't see/reach back there to change the cables. Therefore my sister and her boyfriend had to come over to take the TV off of the wall and we tested out other cables. Something I avoided doing and felt like I was overpaying for the work in the first place because I didn't want to bother my sisters boyfriend who has helped me out in the past. My sister had to come because I just had shoulder surgery and cannot lift anything. So after 2 hours my friend got the Ethernet cable back up and we ran the soundbar cable through the wall using the same opening the tech left. Clearly it could have been hidden in the wall. Not sure why he would tell me that? Maybe since it was late he just wanted to get home and didn't wanna have to take the TV back down when he realized he hadn't hidden that??? And now I may have to have the sound bar people mail me out a whole new one because we can't figure out why is making these noises which means I'd have to ask my friend and sister or someone else to come back over that can take the tv off the wall to get the cables off the sound bar to replace with a new one. I did reach out to MS installations and pointed out these issues and that there was no issue with my sound bar or streaming until they did the work and that I paid $390 so I wouldn't have to bother anyone else - but as indicated above several people and several hours (including travel) happened just to get the tv/set up as close to perfect as possible. I've asked for a partial refund 4 days ago with no response yet but am hopeful the company will do the right thing eventually. So, sorry for the long post, but my experience is one that I could not recommend this company to anyone as it stands. On a positive note when they showed up there were two men and since I recently had surgery and can't do this myself they did move my entertainment center to my garage that my TV had been standing on and I'm not sure if that would have been included in the price or not but I do appreciate that.

Amazing customer service Very organized and helpful…read more Will use again and also recommend to friends and family!

Very professional and fast, friendly service! 10/10 would recommend to anyone needing installation…read moreservices

Tech came on time and installed camera DVR, promptly, fair agreed upon price and was a pleasure…read more Wish I known them ten years back to do surround sound. Will call them again for cameras, sound system, TV etc.

David and Courtney did a fantastic job installing my home theatre system. Mounted my in wall…read moreKlipsch speakers, my B&W woofer and a FEF center channel speaker. Very professional and trustworthy group of experts I would recommend for all your AV equipment.

Empire AV responded quickly to my inquiry about setting my hard-of-sight mother up with a voice…read morecontrolled system in her new home. Eric was incredibly communicative and was able to get her on the schedule almost immediately. The install was seamless and he was incredibly patient with my mom in setting up the system. Very good experience!

These guys were great! No bs, no trying to sell you things…read moreyou don't need. Honest and straight to the point. They just finished up an install at my house in trophy club and it went great. Looks sooooo clean!

5 stars service and amazing knowledge on every aspect. Tv,…read morephone, sound effects, cameras and the latest technology. We were so happy with Jake. And I will definitely recommend him to anyone.

Jake did an incredible job and got our 65" TV mounted exactly how we wanted it setup, as well as…read moreadding a cable pass-through to make the whole install look very clean. He is extremely professional and did great quality work. Super quick and easy process from start to finish, and highly recommended for anyone needing similar help.