Someone from this store needs to call me TODAY…read more Back in April, I bought an iPad Air. It wasn't a good fit for me so I took it back. It took forever for the return to happen. I get it. I thought nothing of it. Now here we are 4 months later and I am still paying the device payment plan for it, and the monthly service fee for it. I've had both AT&T and Best Buy on the line together no fewer than 2 times to resolve the issue. I spent hours on the phone with AT&T. The conclusion? As part of the refund process, it is on Best Buy to cancel out the Device Payment Plan that is linked to the device. They didn't. AT&T has nothing on their records showing that this process has taken place. Now I'm on the phone with AT&T. Kevin and Imrant at Best Buy, who is a specialist for things regarding issues with communication between Best Buy and AT&T is stalling me to talk to someone to get this resolved. This has been 4 months. My only recommendation is that if you have to do ANYTHING with a carrier avoid Best Buy I hear horror stories all the time and figured "It's an iPad, surely they can ring it up" then "Surely they can handle a return.".

itle: Unprofessional, Deceitful, and Mocking Customer Service - Losing a 15-Year Loyal Customer…read more​I have been a loyal Best Buy customer for over 15 years, and I have always loved shopping here. However, after the toxic, unprofessional customer service I experienced two days ago regarding my delivery, I am ready to completely cancel my membership and take my business elsewhere. ​I called to request assistance with an upcoming delivery, and instead of help, I was subjected to a coordinated game of customer harassment. The initial representative was incredibly aggressive, refusing a simple callback and forcing me to wait on hold. When a man finally picked up claiming to be from "delivery," it became obvious he and the first agent were wrking together to waste my time. I was repeatedly put on hold for 5-minute increments for no reason. While waiting on the line, I actually caught them laughing together at my expense. It was deeply disrespectful and humiliating. ​To make matters worse, they flat-out lied to me. They claimed Best Buy only offers a 12-hour delivery window (7 AM to 7 PM), which is false. They then mocked me with a ridiculous "solution," claiming they would deliver my item on Monday but wouldn't haul away the old one or install the new one until Tuesday. Sure enough, my Best Buy app updated to show a standard 3 PM to 7 PM window for today, proving everything they told me was a fabricated lie just to mess with me. ​It is heartbreaking that 15 years of loyalty means nothing to this team. They played games with my time, lied about company policy, and literally laughed at a customer on the phone. A corporate supervisor needs to investigate who was on the phones immediately. Until this is resolved, I am taking a complete break from shopping at Best Buy.

I was turned down by other repair stores for my hard drive but Robert and the team was able to fix…read morethe issue within 20 mins! Highly recommend them!

Love this place, we've had so many computers built by these guys and will continue to do business…read morehere. We drive from Plano to get here and the drive is worth it.

Not trustworthy! Sold me used PC stereo equipment but falsely implied that it was new. Rip off!…read moreDon't do business with them...

From the owner: Our commitment to sound service, integrity and honesty are the qualities that make our business…read moreunique and standout amongst others. We take pride in providing an excellent service to all our customers at all times.

Brought in desktop computer for simple upgrade. Something…read morewent wrong. WTF spent huge effort making things right. Josh very patient with me. I would trust WTF with any of my computer needs.

Excellent as always. Josh was able to fix my issue in no time, whereas I spent 5 hours on it and…read moregot no where!

Excellent customer service. They got started on my hard drive just minutes after I entered and…read moreworked on it for a total of 2 days. While they were not able to recover my file, they did suggest a place that could and would (except they were pricey). I still recommend Happy Computers as I know they are capable of many other things. They did not charge me at all and made suggestions of other companies that may be able to help. Thanks for trying!

I had a computer issue that required immediate attention and it was already 4 pm. I looked online…read moreand called several computer repair businesses and when I called Happy Computer they said to bring it in even though it was almost 5 o'clock. Kim stayed late to troubleshoot my laptop. She needed to keep it overnight. Late morning the next day she called and my laptop was fixed! I was so pleased! Everyone was so nice and helpful and their rate was very reasonable! I recommend this company to anyone who needs a trustworthy company for servicing their computers! Everyone in their company was extremely nice and helpful!!!

I could not recommend Nerds to Go any more highly. I have used them as needed over the past few…read moreyears and every time they have been exceedingly helpful over the phone as well as in person. They always fixed my issues timely and made me feel comfortable throughout the entire process. Highly professional and knowledgeable! Stacey

Josh did a great job at resolving my issue. He showed me how to fix it should it happen again…read more So proud of the response and the in-home customer service.

My son wanted to build his own computer... he was in over his head! Richard at Hey PC Guy was a…read morelife savor!! He picked up all the parts and put the computer together and it has been working great for my kiddo. Thank you!

I sent out a quote to ~10 IT companies for some work relative to what I was expecting to be…read moremaleware related issues and compounded printing capability issues ~10 responses/estimates came in, many not having the skill set to perform the task at hand. Many came in at ridiculous hourly rates, flat rates and 2 with both fees. Richard was my POC. He had a very good rate, handled the job with Exemplary and thorough service and completed it quickly; he got my company back operating without delay. Most IT companies look to get in your pockets and go deep whereas Richard pursues his business objectives fairly and honestly. He will now be the guy we hire to do all IT with our rapidly expanding company. He's my guy when I'm little; he's my guy as we get huge. Thank you Richard

Bipin does a wonderful job and service on all types of computers and macs, ipads,tablets and…read morephones! My one place to get my computer fixed or repaired. If you need someone to build your custom pc go see Bipin. I have always been impressed with his honesty, extremely fast service and repairs!

Reasonable price, good service, very honest with the price. I would recommend this place if you…read moreneed something to be fixed.

My Xbox's HDMI port had been torn off and damaged and he was able to get it fixed and replaced in…read moreless than an hour for a fair price and included an 8K HDMI cable since my own was already damaged. The box works as good as new again - I will definitely be coming back if I have another damaged console or accessories in the future.

I want to write this review to say this is the way service should be. The owner Mr. Charles is a…read moreprofessional, knowledgeable and a man of his word. When my son's PS5 stopped working I searched around as Sony support/help is useless and I found Gadget Guy Texas. After reading how repairs are handled I felt comfortable to take it in. There was a manufacturers defect and the device could not be fixed but Mr. Charles did not charge me for the 3+ days he worked on it. He is very friendly and nice and a reminder use the receipt he sends you via text to discuss/contact him. If I have an issue with my son's Game Consoles in the future I will definitely take it to Mr. Charles/Gadget Guy Texas.

James is a true IT Professional. We had a major internet/network issue at our office and James…read moreworked with me over the phone for a little over 2 hours, diagnosed the issue remotely and then came out after hours on a Saturday night (last night) and got our problem solved by installing some much needed additional equipment. All the while, James was polite, diligent and professional to say the least. I will definitely call him back anytime we have an issue. Thank You James and Titan Computer Services! :)

From the owner: Here at Titan Computer Services we specialize in small to medium business customers, and customize…read moresolutions for each to give them the power to succeed! We also build custom high end gaming and AI workstations. Top quality hardware only, built for performance and long life. New business customers receive 1 free month on an annual billing of monthly maintenance agreement! New customers receive $25 off first hour of billing! Please contact us today, so we can make your IT headaches go away!