My cheap little laptop laid down on me. I've had it for 5 years and paid $500 for it and it has been a little trooper. For over a year, the screen had to be opened where you wanted it before you turned it on because if you moved the machine virtually at all and the screen jiggled it would lock up, necessitating a restart. Then, suddenly, it refused to boot up in any screen position. I brought it to PC Werx. The gentleman who came out to look at it plugged in a separate monitor and talked with me about his concerns and let me make the decision to not invest any more money in this one because the repair could easily be more expensive than the residual value of the machine. When he asked me if there was information on it that I needed to keep, that was a no, so, there was no urgent need to do anything with it. He mentioned a retailer that he has had good experience with and that happened to be where I buy virtually all computer related hardware, we shook hands and he said thank you. I mean, I'm sure he could have repaired my machine, but he gently let me know his suggestion is to spend my money on something that I'd get better service out of rather than into the one I've worn out. read more

I was turned down by other repair stores for my hard drive but Robert and the team was able to fix the issue within 20 mins! Highly recommend them! read more

Love this place, we've had so many computers built by these guys and will continue to do business here. We drive from Plano to get here and the drive is worth it. read more

Not only fixed a backup laptop but assessment on another laptop where my grandkid broke the charger inside was flawless ....

I have been building my PC and could not get it to turn on with Graphic Card connected. Turned out it was because I used the wrong cable. I came in on the morning of 3/8/2024 and Robert checked it out. He used a graphic card that doesn't need PSU and was able to narrow the issue down to the cable. I was using a 8 pins cable for the GPU instead of the 6 pins with 2 dangling. Robert helped me bring my big computer back to my car and I was able to solve the issue at home. So glad I came in because it took me too long to get this to work with two different PSUs and two different GPUs. read more

PC Werks - IT Services & Computer Repair Near Me - Dallas, Texas

Amazing place with variety of choices. A lot of lap tops and very knowledgeable staff that provides amazing services. Thanks

After six hours of frustration with a computer issue yesterday, including time with my company's tech support, replacing the modum and various other troubleshooting, I was fortunate enough to find Robert at PC Werks. Not sure how he did it, but after working on it for 30 minutes my problem seems resolved. Thank you! read more

Thought caught a virus using an unsecure hotel network. Turned out had corrupted windows update. Less than day turn around, and laptop runs great. Recommend PC Werks read more

Simply Amazing!!! I called RC Wekrs, and spoke to Robert. He told me to come in and he would take a look at a couple of laptops for me while I waited which he did. He cleaned up a bich of unnecessary apps and files WHILE I WAITED! NO UPSELL, told me what I really needed and charged me a more than fair price. I will be going back...Did you know they also work on Apple products Eric E. Plano Texas read more

Did awesome spent months tryna get my computer till I said forget it did research and brought it here and had my computer up and running in two days thank you guys! read more

PCWerks is the best! I drive from the next town over to come here, been coming here for years and they've never failed me. Their knowledge of technology is outstanding! As soon as I walk through the door, I feel relieved and totally confident in their ability to properly and quickly diagnose and fix whatever problem I may be having. They have always come through and have done so consistently without breaking the bank. You can't go wrong with PCWerks. read more

I was looking for someone to repair an older iMac, and another repair shop is going to do it, but was delayed and not available in a constricted time frame I had. In the meantime, I was contacted by PC Werks with a proposal and estimate that was significantly less and available in my time frame. The work was completed quickly and effectively, and I am thrilled with the performance of this computer that I was about to get rid of. Try them out! read more

My Desktop passed away earlier this week. We had a great 11 years together. It had exceeded its life expectancy. PC WERKS immediately found the problem. Their diagnostic service is very reasonable. Due to my PC's age and WIN 11 available, I decided not to have it repaired. They saved my hard drive. I highly recommend PC WERKS. read more

Here comes another 5 stars . I just picked up my refurbished Lenovo laptop Robert and his team transferred all the programs from my retired laptop. It is working like a wonder. The only thing I had to do was to connect to the home wifi. Never had this totally PAINLESS experience to transition to a new PC. Thanks Robert! read more

Outstanding service and results with quick turnaround and fair pricing. This is now my "go-to" shop for all computer needs.

Had a problem with my PC that was beyond my knowledge. I found PC Werks through yelp and took it in to their shop to get diagnosed. Overall I was satisfied with the service, they were knowledgeable and helpful in diagnosing my PC's issues and offering a solution. Despite the lengthy time frame, I appreciated the thoroughness of the repair and the teams willingness to explain the process to me. I also appreciated that the service was reasonably priced being flat rate and the only additional cost were for new hardware. I would recommend this service to others, but with the caveat that they may need to be patient with response times and repair timelines." read more

They know there stuff. Our new go-to for PC issues. They were quick considering we had a bad weather day.

My 2 year old Dell laptop suddenly died - it would not boot up, and I could not even access the BIOS. PC Werks was able to examine my laptop the same day at their Plano Road offices. It was immediately obvious that the technician was a repair expert, and within 15 minutes he had my laptop operating normally again, with no loss of either data or existing programs. I am greatly impressed and will certainly return if I need PC services in the future. read more

Robert and his employer are so amazing and went the extra mile to recover two company laptops I brought in needing to be reset. Got it done so quick too! read more

My son upgraded the CPU on his gaming PC and it no longer worked. Robert explained he needed to also upgrade the motherboard and helped me find the best deal for one locally. Diagnostic and installation was quick and fairly priced. read more

Quick diagnois of a corrupt network adapter driver on my wife's laptop. The damaged file was removed and easily replaced with a reboot. Everything thorougly explained in clear terms. Super friendly and fast service - handled while i waited, all at a modest fee. Happy wife, happy life! This is the place to get to get your PC repairs. Thanks to Yelp for directing me to a quality service company. read more

Great customer service and they had exactly what I needed! Perk: they also answer the phone! Hard to find a business that you can just call and not get an automated message. read more

Fast, competent, professional service. Loved working with these guys to get a friend's computer back in top shape. Now I know where to bring mine when it gets sick. read more

Robert and Salvador were polite, knowledgeable and professional. I will use them again if the time comes.

Highly recommend this business. Good selection and prices, and impeccable customer service. Many thanks to Josh and Robert for helping us out. read more

I contacted these guys after a few days of calls to brother and microsoft. I had a couple of hours of remote support from the microsoft tech support with poor results. I noticed the outstanding customer service ratings for PC Werks online and the ratings are well deserved. I received super fast, remote resolution straight from my home office. Excellent. I recommend to anyone. read more

Excellent quality, value & service! PC Werks was recommended to me by Jeff Overturf after I posted a photo on FB that my computer operating system went missing! Robert Torres and Josh at PC Werks are both professional helpful geniuses. They fixed my laptop, recovered ALL of my data, and charged me under $100. I was so happy with the quality, service & value I received, my trust was solidified and I purchased a refurbished computer (super great value & quality) from them when I picked up my laptop. I can't recommend them highly enough. I now have a computer "place" and I'm thrilled. Next project is a website for a new business I'm consulting for here in town. read more

PC Werks - No frills & all business! Just how I like my computer guys!! - IT Services & Computer Repair Near Me - Dallas, Texas

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My older P.C. had been corrupted by a (ill-advised) downloaded malware cleaner (SpyHunter). Robert diagnosed the problem and fixed it. His service was prompt, fairly priced, competent and friendly. Thank you, Robert. Herb Reed read more

My laptop wasn't turning on, so after going to several PC repair shops I found PC Werks on Google, and decided to bring my laptop in after seeing the reviews. Robert took my laptop and after looking it over with one of his techs, they believed that the power button needed to be replaced. He told me that he'd get back to me with a proper diagnosis the following business day. 2 business days later, I called Robert back to get a checkup on the diagnostic check. Robert then told me that it wasn't the power button/daughter board that was faulty (as he had expected), the motherboard itself was faulty, and would need to be replaced (as well as another miscellaneous repair that both Robert and I had discussed prior to me dropping off my laptop). He then explained that he recommended that I would be better off purchasing a new laptop rather than going through with repairs since a new motherboard would be : 1. Expensive, as motherboards on eBay could retail close to $200+, as well as the $109 labor costs would be factored in if I chose to have them set it up. 2. Unreliable, as these motherboards did not have warranties So after much deliberation I decided to just accept that my laptop was dead, and I'd come to pick it up and salvage my data from my hard drive. I then had some reservations, because I effectively was about to pay a $75 diagnostic fee just so I could be told exactly what I already knew: that my laptop was busted. Of course, Robert sympathized with me, and was able to knock $15 off of the diagnostics price. I came to get my laptop, and that should've been the end of it. However, the next day I then decided to go to a computer repair shop somewhere in Garland as a last-ditch effort before purchasing a new laptop. I left my laptop with them, and within a few hours of leaving the laptop there I got a call saying that my laptop was ready for pickup. I showed up and sure enough, the tech there was able to have my laptop booted up and running. Curious, I asked the tech how he was able to revive my PC given that Robert's techs had said that the motherboard was bad, and the tech shot me a puzzled look before saying that the motherboard was fine and that he saw no problem with the motherboard. I didn't bother to ask further, since the repair cost even less than PC Werks' diagnostic fee, and went home, and after a fresh install of Windows, my laptop is currently back in working order (in fact I'm using it right now to write this review). Overall, I'm somewhat disappointed with my experience at PC Werks. Bad diagnosis, as well as the somewhat poor customer service I experienced goes against all the stellar reviews PC Werks had on Google. However, I'm giving 2 stars, because Robert himself seemed to be trying his best to be professional as possible. He didn't try to persuade me to go through with costly repairs, or try to sell me any of their refurbished PCs, as well as sympathizing with my condition and providing a discount on the diagnostic, and when I was talking to him face-to-face, he was courteous, professional, and friendly. But at the same time I'm glad I went to the repair shop because the diagnosis at PC Werks almost made me get rid of my still-functional laptop. read more

While technically not a customer yet, I must say this is a company I will go back to. My laptop had boot issues, and I took it to PC Werks to get it diagnosed. They told me that they could tell me the parts I needed to order if I'd prefer so I could save on costs, and they would install, and when they found out I might be better off buying a replacement, they even offered to part out my bad unit and use the leftover parts to help cover payment. PC Werks really stepped up with more than I expected from a PC repair shop, and the guys there seemed knowledgeable and willing to help! read more

I've been coming to these guys for about five years now. Always outstanding, fast, and transparent service at a price that actually makes you want to pay them more. I've brought my company server here, and my personal desktops too, whenever a problem arises that I don't have the knowledge or skill to fix, and the answer isn't readily available on line. They have never failed to source the error and repair it or identify a viable work around. Special shout out to Josh Odegard; he is an extraordinarily gifted technician. I will keep coming back. read more

Robert went above and beyond to help me get a laptop...at another store none the less! Made this process for me soooo much easier! Way to be above PC Werks!! May God bless y'all tremendously! Shelly Gager read more

These guys are awesome! Drove I Saw the sign decided to come in and purchase the monitor that I was looking for.ended up dealing with Robert, he was super friendly gave me tons of inside and didn't try to upsell anyting. I need any more computer work, support or products these are the guys that I'll deal with. read more

I've been going to PC Werks for over ten years and Robert (owner) never disappoints! Needed an urgent repair and they made sure it was completed quickly. Pricing is fair and always trust their recommendations. read more

Time for another "above and beyond" story. PC Werks took in my old Alienware laptop Area 51 M7700 to upgrade from Windows NT to Windows 7 Pro. Robert and the crew had to struggle to find a bunch of drivers for this old beast. At first they were going to give up but did not and I am writing this review on my Area 51 Alienware running Windows 7 Pro. It's worth the drive to Garland if you need serious PC help. I know I'm going back. I'd like more hard drive and more RAM. I'm a huge fan of PC Werks. read more

My laptop needed a tuneup, and I found PC Werks on Yelp. I failed to update my virus protection and was having issues. Today, Robert installed a free Spyware program, ran a diagnostic, cleaned up misc. items running on start up, and removed about 3G of junk for a nominal fee, while I waited. He is a down-to-earth, honest individual that knows his stuff, a real pro with many years of experience. I will definitely return here. Thanks Yelp for another winner! read more

Fixed my laptop, took care of everything I needed with the warranty! Was very happy with the service and with the advice for further care of my laptop. read more

I was seriously dreading calling my pricey "computer geek' last year after my laptop froze up when a friend told me how much she loved what these guys did for her. So, I dropped it off to some very pleasant PC Werks pros/peeps and paid an additional fifteen dollar fee for their expedited service. I was thrilled to get my "perfect" laptop back several days later for under one hundred dollars! I have been back several times for minor operating glitches, and they also have removed Mcafee and installed free AVG. PC Werks WORKS!!! read more

We are not all computer or networking experts. When it comes to my computer not working, I just want it fixed! These guys were fair and honest. They clearly explained the technical problem in terms I could understand and didn't try to sell me software or add-ons I didn't need. I now take all my computers here; and have been coming here for about 5 years and I wouldn't go anywhere else. The expertise and service I received from PC Werks was spot on. They had my computer up and running in no time! read more

Robert and his crew are experts at finding a solution for any hardware or software issues you may have, all at a very reasonable price. We wouldn't consider taken our computers any where else! read more